A Handbook of International Commerce E-Book

Patrizia Giampieri

• Herausgeber: Patrizia Giampieri
• Kategorie: Gesellschafts- und Liebesromane
• Sprache: Englisch

Veröffentlichungsjahr: 2022

Beschreibung

This ebook will guide you through international commerce from the very first steps. You will learn how to write a business letter, memo or executive summary. You will read texts in economics and business; summarize them; express your opinion in a professional manner. You will learn the terminology which characterize meetins and negotiations; presentations and telephoning. You will also get a good grasp of international transport documents and payment, as well as credit insurance. By the end of this book, you will be capable of expressing yourself in a professional manner in any business environment at B2 level.
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The author: Patrizia Giampieri is a teacher of English as a second language. She is an adjunct professor of English for the University of Camerino (Italy) and a Cambridge Speaking Examiner. She has been teaching business English at academic level since 2014.

Leseprobe

A HANDBOOK OF

INTERNATIONAL COMMERCE

Table of Contents

INTRODUCTION

1.THE BUSINESS WORLD

1.1 BUSINESS ORGANIZATIONS

1.1.1 “Who's Who” in a Company

EXERCISE : WHO'S WHO

1.2 THE STOCK EXCHANGE

1. Stock Exchange Terminology

EXERCISE: THE STOCK EXCHANGE

1.3 TRADE AND COMMERCE

EXERCISE: TRADE AND COMMERCE

1.3.1 Sales Conditions

1.3.1.1 INCOTERMS

EXERCISE ON INCOTERMS

1.3.1.2 Quality Claims

EXERCISE ON A PROFORMA INVOICE

1.3.2 Payment in Foreign Trade

EXERCISE ON METHODS OF PAYMENT

1.3.2.1 Credit Insurance

EXERCISE ON CREDIT INSURANCE

1.3.3 Import-Export Documents

EXERCISES ON COMMERCIAL INVOICES

EXERCISE ON A CERTIFICATE OF ORIGIN

1.3.4 Transportation

EXERCISE ON TRANSPORTATION: SHIPPING FOODSTUFF

1.3.4.1 Transport Documents

EXERCISE ON TRANSPORTATION AND TRANSPORT DOCUMENTS

EXERCISE ON A CMR

EXERCISE ON A CERTIFICATE OF FUMIGATION

EXERCISES ON A LETTER OF CREDIT

1.3.4.2 Dealing with transport complaints

EXERCISE: GETTING ORGANIZED FOR THE SHIPMENT OF GOODS

1.4 EXHIBITIONS AND TRADE FAIRS

EXERCISE: GETTING READY FOR AN IMPORTANT EXHIBITION

EXERCISE: THINGS TO BE DONE WHEN PARTICIPATING IN A TRADE FAIR

1.5 LOGISTICS

KEYS TO CHAPTER EXERCISES

PART I

2.BUSINESS PRESENTATIONS

2.1 INTRODUCTIONS

EXERCISE: INTRODUCTORY SPEECH

2.2 PRESENTATIONS

2.2.1. Behaviour

EXERCISE: PRESENTATION PHRASES

- Politeness

EXERCISE: WHERE IS POLITENESS?

-Online Presentations

2.2.2. Linking Words

2.2.3. Business Presentation Terminology with Sample Phrases

Business Presentation Sequencing with Sample Phrases

Prepositions with Sample Phrases

Business Presentation Verbs

Impersonal Verbs

Frequently Mistaken Verbs

False Friends

EXERCISE: SALES TREND ANALYSIS

EXERCISE: A NEW PRODUCTION PLANT

2.2.4. Graphs and Terminology

- Types of Graphs

- Verbs which Describe Trends

- Adverbs

- Verbs which Describe a Change

EXERCISE: TRANSLATION OF BUSINESS PRESENTATION PHRASES

EXERCISE: THE FTSE

EXERCISE: FINANCIAL INDICATOR ANALYSIS

- Small glossary on apparently similar words

EXERCISE: COMPARING DATA

EXERCISE: DESCRIBING A GRAPH

EXERCISE: DESCRIBING CHANGES

EXERCISES ON WORDS FOLLOWED BY PARTICLES

2.2.5. Technical Equipment

EXERCISES ON A SLIDE PRESENTATION

KEYS TO CHAPTER EXERCISES

3.BUSINESS MEETINGS & NEGOTIATIONS

3.1 BUSINESS MEETINGS

3.1.1 Informal Meetings

3.1.2 Formal Meetings

3.1.3 Business Meeting Terminology

1. Business Meeting Verbs with Sample Phrases

MEETING MANNERS

2. Business Meeting Terminology with Sample Phrases

3. Online Meeting Terminology

EXERCISE: INVESTING IN ADVERTISING

EXERCISE: ADVERBS

EXERCISE: TRANSLATION OF A MEETING SAMPLE

EXERCISE:MEETING THE MANAGING DIRECTOR AND THE PROD.MANAGER

EXERCISE:PLAYING THE ROLE

3.1.4 Meeting Minutes

3.1.4.1 Meeting Minutes Verbs

EXERCISE : MEETING MINUTES TERMINOLOGY

EXERCISE: MEETING MINUTES VERBS: FILL IN THE BLANKS

EXERCISE: WRITE THE MEETING MINUTES

KEYS TO CHAPTER EXERCISES

3.2 BUSINESS NEGOTIATIONS

3.2.1 Negotiation Phases

preparatory phase

negotiating

concluding and summarizing

negotiation over

3.2.1.1 Business Negotiation Note Taking

3.2.2 Negotiation Terminology

1. Business Negotiation Terminology by Topics

EXERCISE: SUMMING UP A NEGOTIATION

EXERCISE: NEGOTIATING PRICES AND DELIVERY TERMS

3.2.3 Conflict

3.2.3.1 Conflict Negotiation Terminology

1. Business Conflict Terminology by Phases

EXERCISE: NEGOTIATIONS WITH A TRADE UNION REPRESENTATIVE

EXERCISE: NEGOTIATING PAYMENT TERMS

KEYS TO CHAPTER EXERCISES

4.BUSINESS TELEPHONING

4.1 TELEPHONE TERMINOLOGY

1.Business Telephoning Terminology by Call Phases

4.1.1 Phone Dialogue Samples

EXERCISE: PHONING ABOUT A MEETING

EXERCISE: PHONING TO SCHEDULE A VISIT

EXERCISE: PHONING TO INFORM ABOUT A TRADE FAIR

EXERCISE:PHONING CUSTOMERS TO COMMUNICATE A PRICE INCREASE

4.2 VIDEO CALLS

4.3 ADVANCED TELEPHONE SKILLS

1.Caller’s Complaints

2.Problem Solving Over The Phone

EXERCISE : DEALING WITH AN ANGRY CUSTOMER

EXERCISE : PLAYING THE ANGRY CUSTOMER

4.4 TELEPHONE CUSTOMER CARE

4.4.1 Customer Care Terminology

1.Telephone Customer Care Phrases

EXERCISE : SAMPLE SITUATIONS

EXERCISE: CUSTOMER CARE IN NORTH AMERICA

KEYS TO CHAPTER EXERCISES

PART II

5.BUSINESS WRITING & READING COMPREHENSION

5.1 WRITING BUSINESS DOCUMENTS

5.1.1 Writing Emails

5.1.1.1 Email Layout

5.1.1.2 Email Terminology

EXERCISE: A BAD EXAMPLE OF EMAIL

EXERCISES ON REAL EMAILS

EXERCISE ON A SPAM MESSAGE

5.1.2 Circular Letters

EXERCISE: CIRCULAR LETTER

EXERCISE: WRITING A REFUSAL TO A CIRCULAR LETTER

5.1.3 Memos

EXERCISE: LEAVING A MEMO

5.1.4 Reports

EXERCISE: EXECUTIVE SUMMARY

EXERCISE: CHANGE TO FLEXIBLE WORKING HOURS FOR OFFICE PERSONNEL

KEYS TO CHAPTER EXERCISES

5.2 BUSINESS LETTERS

5.2.1 Layout of a Business Letter

5.2.2 Body of a Business Letter

1. Business Letter Sample Phrases

5.2.3 Examples of formal Business Letters

EXERCISES ON BUSINESS LETTERS

BUSINESS LETTER PHRASES

KEYS TO CHAPTER EXERCISES

5.3 WRITING JOB APPLICATIONS

5.3.1 Layout of a Letter of Presentation (or Cover Letter)

5.3.2 Cover Letter Contents

5.3.2.1 Cover Letter DO’s and DON’Ts

1. Cover Letter Terminology

2. Glossary for Students

EXERCISE: WHAT'S WRONG WITH THIS LETTER OF APPLICATION?

EXERCISE: APPLICATION LETTER – FILL IN THE BLANKS

EXERCISE: MATCH BUSINESS WORDS WITH DEFINITIONS

EXERCISE: REPLYING TO JOB ADVERTISEMENTS

KEYS TO CHAPTER EXERCISES

5.4 READING BUSINESS TOPICS

5.4.1 Reading

EXERCISE: IT NEWSPAPER ARTICLE

EXERCISE: IN YOUR OWN WORDS..

EXERCISE: THE COVID-19 RECESSION

EXERCISE: THE EFFECTS OF THE PANDEMIC

EXERCISE: BREXIT

EXERCISE: UNDERSTANDING TEXTS ABOUT EUROPEAN MATTERS

EXERCISE: THE FINANCIAL CRISIS

EXERCISE: NEWSPAPER ARTICLE ON ECONOMICS

EXERCISE: NEWSPAPER ARTICLE ON EMPLOYMENT

KEYS TO CHAPTER EXERCISES

5.5 WRITING BUSINESS TEXTS

5.5.1 Writing Business Texts

EXERCISE: EXPLAINING CONTENTS CLEARLY

EXERCISE: ENDING A TEXT

EXERCISE: REPORTING

5.5.2 Company Profiles

EXERCISE: GLOSSARY ON COMPANY PROFILES

EXERCISE: WRITING A COMPANY PROFILE

5.5.3 Catalogues (product description)

EXERCISE: TRANSLATION OF A PRODUCT DESCRIPTION

EXERCISE: WRITING A PRODUCT DESCRIPTION

5.5.4 Press Releases

EXERCISE: READING A PRESS RELEASE

EXERCICE: WRITING A PRESS RELEASE

5.5.5 Company's AD

EXERCISE: UNDERSTANDING AVERTISEMENTS

EXERCISE: ANALYSING AVERTISEMENTS

EXERCISE: WRITING AVERTISEMENTS

KEYS TO CHAPTER EXERCISES

6.GRAMMAR REVIEW

Pronunciation of frequent business words

English Word Stress Rules

What's the difference between..

(

commonly mistaken verbs, nouns, adjectives

)

Common Verbs + Particles

Phrasal Verbs

Countable or uncountable nouns?

Modal Verbs: brief review

Reported Speech basic rules

False Friends: some examples

Word Order

Words or Verbs with similar meanings

Articles before a Percentage

Apostrophe, Possessive Vs Compound Words

Expressing Hope or Wait

BE – AE different spelling, different words

Abbreviations of Latin Origins

Use of the Definite Article

Punctuation Rules