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Master's Thesis from the year 2013 in the subject Business economics - Business Management, Corporate Governance, grade: 1,7, University of applied sciences Dortmund, language: English, abstract: Mergers & Acquisitions (hereafter collectively referred to as M&A) seems to be an ambivalent issue. On the one hand the worldwide number of M&A deals increased tenfold from 1985 to 2012. On the other hand the failure quote of M&A deals lies between 70 and 90 % according to an article in HBR from 2011 with reference to several studies. Companies in the modern economic environment get increasingly complex and aligned to international activities. The mix of employees gets more and more diverse, people have different values, imaginations and opinions. This initial position makes it increasingly difficult for people to work together. Many conflicts appear in everyday working life. They are frequently not solved and remain subliminal for a long time. Besides that demo-graphic change continuously influences the working world of today. Those developments come up to a much higher shape in M&A deals. One of the main reasons, why M&A deals fail is negligent human resources management (hereafter collectively referred to as HRM). People in power seem to be not informed and skilled sufficiently to handle M&A situations appropriate, as a huge number of M&A deals fail. In numerous cases insufficient attention to HRM with all its problems in this special change situation is responsible for the failure. It is a major challenge for companies and their leaders to solve interpersonal and professional problems within their company that can occur in conjunction with an M&A deal. The challenge for top management and HRM is to be well prepared for all upcoming problems, whether they are interpersonal or professional. In M&A deals huge amounts of money are invested combined with dependencies as jobs, competitiveness and success of a company. Therefore the critical success factor HRM in M&A is worth to be examined closely.
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Table of Contents
List of Abbreviations
List of Figures
List of Tables
1. Introduction
1.1. Problem Description
1.2. Objective of Work
1.3. Scope of Work
2. Theoretical Basics
2.1. Individuals in Organizations: Motivation Theory Approaches
2.2. Groups in Organizations: Group Behavior
2.3. Leaders in Organizations: Leadership Theory Approaches
2.4. Organizational Behavior
3. Current Challenges in Global Economics
3.1. Mergers & Acquisitions
3.2. Interpersonal and Professional Challenges
3.3. Demographic Changes
4. Approaches tsolve Interpersonal and Professional Problems
4.1. Change and Resistance
4.2. Communication
4.3. Conflict Management
4.4. Leadership Qualities & Soft Skills
4.5. Motivation
4.6. Team Building and Team Development
4.7. Corporate Culture
4.8. Personnel Selection
4.9. Talent Management
4.10. Diversity Management
4.11. Work Life Balance
5. Intercultural Particularities
6. Results
7. Conclusion and Outlook
Annex 1: Mission and Vision of Coca-Cola
Annex 2: Belbin’s Team Roles
Bibliography
List of Abbreviations
List of Figures
Figure 1: Leadership grid by Blake/McCanse
Figure 2: Announced Mergers & Acquisitions: Worldwide 1985-2013
Figure 3: Global M&A deals in 2012 by region
Figure 4: Ideal typical process of an M&A deal
Figure 5: The house of change in a change process
Figure 6: Iceberg model of communication
Figure 7: Developing a company by successful conflict management
Figure 8: Emotional phases of employees during a change process
Figure 9: McKinsey’s 7 S-Framework
Figure 10: Steps for a successful cultural integration
Figure 11: Cultural strategies for post-merger outcomes
Figure 12: The significance of corporate culture in M&A situations
Figure 13: Guidelines for the HRM of Heidelberger Druckmaschinen AG
Figure 14: Areas of conflict related twork life balance
Figure 15: Strategy of managing cultural integration
Figure 16: HRM influencing factors of the success of an M&A deal
Figure 17: Critical success factors of corporate culture in an M&A deal
Figure 18: Processtbuild or assimilate culture after an M&A deal
Figure 19: Critical success factors of leadership in an M&A deal
Figure 20: Critical success factors of competence management in an M&A deal
Figure 21: Critical success factors of communication in an M&A deal
Figure 22: Critical success factors of intercultural particularities in an M&A deal
Figure 23: Employee abilities preparing for change
Figure 24: Elements of systemic change management
List of Tables
Table 1: Basic contents of Maslow’s motivation theory
Table 2: Overview of approaches tmodels and theories about thebehaviorin groups
Table 3: Drivers of the influencing factors of group work
Table 4: Organizational behavior theories part one – Lewin, Jost, McGregor, Schein
Table 5: Organizational behavior theories part tw– Schein, Kotter, Rousseau, Taylor
Table 6: Organizational behavior theories part three – Mayo, Roethlisberger, Dickson, Maslow, McGregor
Table 7: The largest M&A transactions worldwide, Status on 17.06.2013
Table 8: Ways of communication with their advantages and disadvantages
Table 9: Definitions and hallmarks of emotional intelligence components
Table 10: Tuckman’s four stages model of group development
Table 11: The 12 dimensions of OCI with regard tcontents
Table 12: Compendium for a group discussion about corporate culture
Table 13: Characteristics and success chances of cultural strategies for an M&A deal
Table 14: Segments of the OVP model
Table 15: Power Distance and Uncertainty Avoidance Index for selected countries
Table 16: Cultural dimension individualism vs. collectivism