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- Herausgeber: John Wiley & Sons
- Kategorie: Fachliteratur
- Sprache: Englisch
Now in a fifth edition, Accounting Policies and Procedures Manual: A Blueprint for Running an Effective and Efficient Department is a how-to guide on creating an effective and efficient accounting department policies and procedures manual. Written by Steven Bragg, the foremost authority in accounting and controllership issues, the new edition includes: * A new, complimentary Web site providing readers with the foundation for creating or enhancing their accounting department policies and procedures manual * More coverage of accounting procedures including inventory, billing, cash receipts, pricing, order entry, credit, collections, sales returns, capital budgeting, cash forecasting, payroll, and closing the books Accounting Policies and Procedures Manual is the tool every accounting department needs to regularize and systematize its procedures to match the best in the industry.
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Veröffentlichungsjahr: 2007
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Contents
Preface
Acknowledgments
About the Author
About the Web Site
Chapter 1: Accounting Manuals
1.1 Introduction
1.2 General Accounting Manual
1.3 Corporate Policies Manual
1.4 Accounting Procedures
1.5 Purchasing Card Manual
1.6 Accounting Controls Manual
1.7 Year-End Manual
1.8 Budgeting Manual
1.9 Property Accounting Manual
1.10 Forms Manual
1.11 Document Management Manual
1.12 User Manual
1.13 Information Technology Manual
1.14 Human Resources Manual
1.15 ISO 9000 Quality Standards
1.16 In The Beginning
1.17 Procedures to Write and Change Procedures
Chapter 2: General Accounting Manual
2.1 Introduction
2.2 Charts of Accounts
2.3 Accounting Term Definitions
2.4 Job Descriptions
2.5 Activities Calendar
2.6 Accounting Policies
2.7 Process Cycle Descriptions
2.8 Accounting Procedures
Chapter 3: Procedure Statements
3.1 Introduction
3.2 Writing Style
3.3 Writing Mechanics
3.4 Flowcharting for a Procedures Manual
3.5 Format of the Procedure
3.6 Work Steps for Constructing a Procedures Manual
3.7 Suggested List of Procedures
3.8 Other Uses for Procedures Manuals
Chapter 4: Maintaining and Distributing Accounting Manuals
4.1 Introduction
4.2 Maintaining Accounting Manuals
4.3 Responsibility for Maintenance of Manuals
4.4 Physical Construction of The Manual’s Binder
4.5 Creation and Storage of The Master Manual Copy
4.6 Creation and Maintenance of The Distribution Mailing List
4.7 Physical Distribution Process
4.8 Issuances to New Employees
4.9 Manual Retrieval
4.10 Benefits of Using Electronic Manuals
4.11 Disadvantages of Using Electronic Manuals
4.12 Basic Electronic Manual
4.13 Accounting Manual on an Intranet, Extranet, or the Internet
4.14 Electronic Manual with Embedded Hypertext
4.15 Electronic Manual with Advanced Indexing Features
4.16 Electronic Manual with Built-in Help Information
4.17 Electronic Manual with Built-in Tutorials
4.18 Writing Tips for Electronic Manuals
4.19 Example of Comprehensive Electronic Manual Features
4.20 Using the PDF Format for Electronic Files
4.21 Maintaining an Electronic Manual
Chapter 5: Corporate Policies Manual
5.1 Introduction
Chapter 6: Accounting Procedures
6.1 Introduction
Chapter 7: Purchasing Card Manual
7.1 Introduction
Chapter 8: Accounting Controls Manual
8.1 Introduction
8.2 Basic Order Entry Controls
8.3 Computerized Order Entry Controls
8.4 Electronic Order Entry Controls
8.5 Basic Credit Granting Controls
8.6 Computerized Credit Granting Controls
8.7 Basic Purchasing Controls
8.8 Basic Inventory Procurement Controls
8.9 Computerized Purchasing Controls
8.10 Procurement Card Controls
8.11 Goods in Transit Controls
8.12 Manual Receiving Controls
8.13 Computerized Receiving System Controls
8.14 Receiving—Evaluated Receipts Controls
8.15 Manual Accounts Payable Controls
8.16 Computerized Accounts Payable Controls
8.17 Manual Cash Disbursement Controls
8.18 Computerized Cash Disbursement Controls
8.19 Electronic Payment Controls
8.20 Basic Inventory Storage/Movement Controls
8.21 Basic Perpetual Inventory Tracking Controls
8.22 Computerized Perpetual Inventory Tracking Controls
8.23 Inventory Bar Code Scanning Controls
8.24 Inventory Zone Putaway and Picking Controls
8.25 Inventory Pick-to-Light Controls
8.26 Inventory Cross-Docking Controls
8.27 Inventory Valuation Controls
8.28 Obsolete Inventory Controls
8.29 Manufacturing Resources Planning Controls
8.30 Just-in-Time Manufacturing Controls
8.31 Basic Shipping Controls
8.32 Drop Shipping Controls
8.33 Shipping—Evaluated Receipts Controls
8.34 Basic Billing System Controls
8.35 Computerized Billing System Controls
8.36 Advanced Billing System Controls
8.37 Credit Memo Controls
8.38 Basic Cash Receipt Controls
8.39 Basic Check Handling Controls
8.40 Computerized Check Handling Controls
8.41 Credit Card Receipt Controls
8.42 Lockbox Receipt Controls
8.43 Petty Cash Controls
8.44 Investment Controls
8.45 Basic Payroll System Controls
8.46 Computerized Timekeeping Controls
8.47 Computerized Payroll System Controls
8.48 Payroll Self-Service Controls
8.49 Cash Payroll Payment Controls
8.50 Electronic Payroll Payment Controls
8.51 Electronic Payroll Remittance Controls
8.52 Outsourced Payroll Controls
8.53 Fixed Asset Controls
Chapter 9: Period-End Manual
9.1 Introduction
9.2 Period-End Manual
9.3 Closing Procedure by Position
9.4 Soft Close
9.5 Year-End Close
9.6 New Year Startup
Chapter 10: Budgeting Manual
10.1 Introduction
10.2 System of Interlocking Budgets
10.3 Sample Budget
10.4 Flex Budget
10.5 Budgeting Process
10.6 Budgetary Control Systems
Chapter 11: Property Accounting Manual
11.1 Introduction
11.2 Project Cost Report
11.3 Record Keeping for Land Projects
11.4 Record Keeping for Land Improvement Projects
11.5 Record Keeping for Building Projects
11.6 Record Keeping for Factory Equipment Projects
11.7 Record Keeping for Office Equipment Projects
11.8 Record Keeping for Vehicles
11.9 Record Keeping for Leasehold Improvements
11.10 Record Keeping for Leases
11.11 Sample Property Accounting Manual
Chapter 12: Forms Manual
12.1 Introduction
12.2 Identify Needed Forms
12.3 Rules for Form Creation
12.4 Creating the Forms Manual
12.5 Electronic Forms
Chapter 13: Document Management Manual
13.1 Introduction
Chapter 14: User Manual
14.1 Introduction
14.2 Starting the Manual
14.3 Outlining and Updating the User Manual
14.4 Sample User Manual
Index
Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
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Published simultaneously in Canada.
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Note: The previous edition of this is titled Design and Maintenance of Accounting Manuals: A Blueprint for Running an Effective and Efficient Department, Fourth Edition
Library of Congress Cataloging-in-Publication Data
Bragg, Steven M.
Accounting policies and procedures manual : a blueprint for running an effective and efficient department / Steven M. Bragg. – 5th ed.
p. cm.
Rev. ed. of: Design and maintenance of accounting manuals / Steven M. Bragg, Harry L. Brown. 4th ed. c2003.
Includes index.
ISBN 978-0-470-14662-0 (cloth/website)
1. Accounting–Handbooks, manuals, etc. – Authorship. I.
Bragg. Steven M. Design and maintenance of accounting manuals.
II. Title.
HF5636.B8315 2007
808.066657–dc22
2007025170
In memory of Wheaton, who always wanted to write an accounting book and sail around the world (not necessarily in that order).
Preface
Lack of adequate documentation is one of the largest pitfalls facing any accounting system. One of four excuses is usually given: (1) nobody reads it, (2) the hands-on approach in which each person teaches another is a better method, (3) written policies and procedures are too confining, and (4) nobody has the time to write documentation. In a constantly changing accounting world, none of these excuses can stand very long.
If an accounting staff and company executives are to be fully informed, this flood of material must be read and, when necessary, related to the accounting operations at your company. The dissemination of information on this scale cannot be handled orally or with periodic meetings and brief memos to the staff involved. Thus, there is a need for clear, consistent documentation to describe the accounting system being used, the principles involved, the policies that management wishes enforced, and the procedures describing what is to be done and how it is to be performed on a daily basis.
This book covers the development, implementation, and maintenance of 13 different accounting manuals. Two of these are mandatory: the general accounting manual that describes account coding schemes and how to code accounting transactions, and the policy/procedure statement system that provides full information to anyone needing to know a company’s accounting policies and the procedures to maintain them.
The other 11 manuals are optional, but as you read about them you will find that they supplement and complement the primary accounting documentation; they are the lubricant of the accounting system, and as such are useful for increasing the efficiency of operations. If none of the following manuals are developed, certain portions of each will appear in the basic manuals but in less depth. They are as follows:
This book gives the reader a wide variety of real-life examples for constructing all of the manuals just noted, as well as pertinent advice on how to write clearly, construct easy-to-use manuals, and issue both paper-based and electronic manuals. It should be the one-stop solution for anyone constructing accounting manuals.
September 2007
Centennial, Colorado
Acknowledgments
My background in procedures development stems entirely from a number of years in the consulting division of Ernst & Young, which employed many of the finest writers in the United States, including Janice “Red Pen” Roehl. Jan, you emptied a few red pens correcting my habits, and I appreciate the help.
About the Author
Steven Bragg, CPA, CMA, CIA, CPIM, has been the chief financial officer or controller of four companies, as well as a consulting manager at Ernst & Young and auditor at Deloitte & Touche. He received a Master’s degree in Finance from Bentley College, an MBA from Babson College, and a Bachelor’s degree in Economics from the University of Maine. He has been the two-time president of the Colorado Mountain Club, and is an avid alpine skier, mountain biker, and certified master diver. Mr. Bragg resides in Centennial, Colorado. He has written the following books through John Wiley & Sons:
Accounting and Finance for Your Small Business
Accounting Best Practices
Accounting Control Best Practices
Accounting Reference Desktop
Billing and Collections Best Practices
Business Ratios and Formulas
Controller’s Guide to Costing
Controller’s Guide to Planning and Controlling Operations
Controller’s Guide: Roles and Responsibilities for the New Controller
Controllership
Cost Accounting
Design and Maintenance of Accounting Manuals
Essentials of Payroll
Fast Close
Financial Analysis
GAAP Guide
GAAP Policies and Procedures Manual
Inventory Accounting
Inventory Best Practices
Just-in-Time Accounting
Management Accounting Best Practices
Managing Explosive Corporate Growth
Outsourcing
Payroll Accounting
Payroll Best Practices
Revenue Recognition
Sales and Operations for Your Small Business
The Controller’s Function
The New CFO Financial Leadership Manual
The Ultimate Accountants’ Reference
Throughput Accounting
Also:
Advanced Accounting Systems (Institute of Internal Auditors)
Run the Rockies (CMC Press)
About the Web Site
As a purchaser of this book, Accounting Policies and Procedures Manual: A Blueprint for Running an Effective and Efficient Department, 5th Edition, you have access to the supporting Web site:
www.wiley.com/go/manual
The Web site contains files for the manuals that appear in this book (see Contents) as well as two additional manuals: Informational Technological Manual and Human Resources Manual. This material is provided in Word format in order for you to modify.
The password to enter this site is: accounting
Chapter 1
ACCOUNTING MANUALS
1.1 INTRODUCTION
Ask a dozen accountants to name the major method of communicating in their accounting operations and they will probably describe the accounting manual. However, you will get 12 answers about what the manual is, varying from a simple listing of account names and numbers to an academic treatise of the philosophy and practice of accounting as used in that particular environment.
In its simplest form, the accounting manual documents the meaning of sets of descriptive numbers used in an organized manner to record, summarize, and report information. It may contain descriptions of one or more of the systems and procedures that explain the basic accounting structure of the enterprise.
However, the manual can be much more than numbers and definitions. It may contain organization charts to show responsibility and lines of authority, policy, formulas, clerical procedures, special industry terminology, data processing rules and procedures, forms descriptions and uses, and so on. It is the general map through which one can learn to travel through a company’s operations.
Every business enterprise has an accounting system, from the self-employed person operating a small business out of his or her home to charitable, not-for-profit organizations, educational institutions, governmental agencies, industrial and service companies, and so on. The system may be completely undocumented, possibly just a checkbook and a list of receipts, or it may be an elaborate, difficult-to-maintain, small library of books and manuals used by large national and international companies.
An accounting manual has three basic purposes: to answer questions, to instruct accounting personnel, and to provide consistent reporting of business transactions. As a printed document, it must be useful and, more importantly, used. Therefore, it should be formal—not in the sense of being rigid and unyielding, but in the sense of being complete and consistent.
It should be available to all who need it or think they need it. Certainly, the accounting staff needs the manual. Also, line supervisors, managers, and others who submit accounting data should have the manual available to them.
It should always be current, a condition requiring a method of publishing changes, additions, and deletions very quickly (see the discussion of electronic methods of distribution in Chapter 4). Finally, the manual should be easy to use as a tool to answer questions of consistency, accuracy, and clarity of presentation.
A word of warning: Unless the contents of a manual are to be used exclusively by accountants in the accounting operation, the accountants must turn their terminology into our terminology—that is, terminology that can be understood by non-accountant users of the manual. Avoid accounting jargon at all times.
For reference purposes, accounting manual, as used in this book, includes all the modules described in this chapter. The reader has the choice of developing selected modules and combining them into one accounting manual or maintaining each one as a separate manual. The modules are:
General accounting manual
Corporate policies manual
Accounting procedures
Purchasing card manual
Accounting controls manual
Year-end manual
Budgeting manual
Property accounting manual
Forms manual
Document management manual
User manual
Information technology manual
Human resources manual
Each of these modules is briefly described in the following sections, and more fully described in the indicated chapters.
1.2 GENERAL ACCOUNTING MANUAL
The general accounting manual includes a general description of the overall accounting system, the chart of accounts, account descriptions, activities calendars for the accounting staffing, accounting policies, and descriptions of the key process cycles. Parts of the general accounting manual are usually included in the user manual to provide account coding information to other departments, such as purchasing and receiving, so that they can code transaction documents or otherwise provide accounting information. The general accounting manual is covered in Chapter 2.
The chart of accounts is the basic underlying account code structure that is used to record information in the general ledger. To create the chart, one prepares a list of every account number and name, which should include every asset, liability, ownership, income, and expense item. Then a one or two sentence definition is written for each line item in the chart of accounts. The list of definitions developed here will be the primary reference of permitted actions—and, more importantly, those that are not permitted—in each account being used. If divisions or departments are included in the corporate structure, then the account code structure can be stretched into a longer format to accommodate codes that can be traced to specific operating entities within the organization.
Job descriptions are extremely useful for determining which employee positions are responsible for which tasks, as well as to form a basis for periodic job reviews. These descriptions are most easily compiled by interviewing the staff members to see what they already do; on an ongoing basis, the descriptions can be adjusted to shift work among personnel to achieve increased levels of efficiency.
An activities calendar should be constructed not only for the entire department but also for each person within it. An activity calendar should itemize exactly which tasks should be completed on each day of the month. It forms the basis for task assignments within the accounting department, and is an excellent visual tool for managing the department’s function. The calendar will be in a constant state of flux, as work tasks are constantly shifted among different staff members or moved to different time slots to create a balanced work flow for the department as a whole.
A more complete manual would contain a section on accounting principles and general procedures. For example, the company might indicate that it follows a published industry account numbering and format procedure, or that it operates in accordance with control guidelines laid down by the American Institute of Certified Public Accountants (AICPA).
Finally, the manual may contain flowcharts of the principal process cycles used by the company (such as the purchasing and order fulfillment cycles) as well as related procedures. The documentation of these key underlying activities gives the reader a broad conceptual overview of how the key accounting activities work, and how documents flow from function to function in order to complete tasks.
1.3 CORPORATE POLICIES MANUAL
Corporate policies are needed to set up boundaries within which transactions are to be accepted, and for how those transactions are to be processed. Policies are necessary components of a comprehensive system of controls and form an integral part of a company’s risk management system. Chapter 5 contains nearly 250 policies for many transactional areas, including cash, hedges, barter transactions, inventory valuation, intangible assets, research and development costs, investments, debt extinguishment, warrants, lease terminations, dividends, options, and foreign currency translations. Though not all of these policies will be needed by any one company, a selection of the policies could form the foundation of a company’s corporate policies manual.
1.4 ACCOUNTING PROCEDURES
The accounting procedures used must be clearly stated in a consistent format. To aid in the construction of such a manual, Chapter 3 itemizes a number of key writing, style, and mechanics guidelines. It also describes how to create an understandable flowchart that can accompany a procedure, including the most common direction of flow and types of graphics to use. The chapter also notes how to calculate and interpret readability statistics for a procedure. In addition to these general guidelines, the chapter describes how to lay out a simple procedure format and accompanying header, which are used in all subsequent chapters whenever example procedures are shown. Next, we cover the key work steps needed to construct a procedures manual, itemizing the process flow required to ensure that the information contained within a procedure is accurate. Finally, there is an itemization of suggested procedures that can be used. This list is by no means complete, because accounting systems will vary widely by industry, and even between companies within the same industry; nonetheless, it provides a core set of procedures that can be expanded upon to create a complete set of company-specific procedures.
With the basic procedure construction information in hand, one can then proceed to the creation of actual accounting procedures. Chapter 6 assists in this process by presenting a long list of actual procedures. They are summarized into the following categories for easy reference:
Acquisitions
Billing
Budgeting
Credit
Financial statement preparation
Fixed asset transactions
Funds management
Internal auditing
Payroll
Purchasing
The majority of the procedures were taken from the procedures manuals of several real companies that use different software packages and operate in different industries. Consequently, some of the most detailed information listed in the procedures will only be applicable to very specific situations, and must be modified to meet the reader’s needs. Other procedures, such as those applying to acquisitions and budgeting, are more broad-based and can be applied to one’s existing systems with comparatively little modification.
1.5 PURCHASING CARD MANUAL
A purchasing card program is an integral part of the purchasing program of many companies, since it usually results in a substantial reduction in the cost of acquiring goods and services. However, most such programs are informal, and can lead to purchasing abuses or excessive expenditures. The purchasing card manual shown in Chapter 7 itemizes how to set up a purchasing card program, as well as what forms are to be used to ensure that purchases are made in the appropriate amounts by authorized purchasers and that all purchases have been assigned to the correct cost centers.
1.6 ACCOUNTING CONTROLS MANUAL
In the era of the Sarbanes-Oxley Act, where adequate control systems are mandatory for publicly held companies, an accounting controls manual is not only a good idea, but should also be a cornerstone of a risk management program. Chapter 8 contains a list of nearly 400 controls that can be assembled into a controls manual, which in turn should be integrated into individual accounting procedures. It is advantageous to separately itemize controls in an accounting controls manual, since a risk manager or auditor can more easily peruse the document to ascertain the types of controls being used.
1.7 YEAR-END MANUAL
The year-end manual is probably better described as a year-end assignments list. It defines all of the tasks that must be accomplished at the end of a company’s fiscal year to close the books and prepare the required accounting statements, schedules, and narrative for the annual report.
Once prepared, the year-end manual is updated annually for any changes in the fiscal year-end closing procedures. Such changes come about by a change in management, a change in auditors, or an expansion or contraction of year-end procedures caused by a change in accounting systems. The revised year-end manual is usually issued one or two months before the fiscal year-end to every employee assigned to complete one or more closing tasks. The manual is sometimes assembled in cooperation with the outside auditors, and working papers or schedules required by them are included as tasks. The year-end and period-end manuals are discussed in Chapter 9, which covers specific closing activities, the soft close, and closing procedures that are tailored to specific accounting positions.
1.8 BUDGETING MANUAL
Most organizations of any size spend a considerable amount of time creating budgets for at least the upcoming year, and perhaps for multiple years. If so, they have found that this is a complex and highly iterative process that impacts virtually every part of a company. In Chapter 10, we present the system of interlocking budgets and describe how they are structured so that one can see how information is first assembled for the sales budget. This information then cascades down into a series of “cost of goods sold” budgets that determine targeted inventory levels, purchasing volumes, production targets, and requirements for facilities as well as direct labor. After these steps are completed, budgets for supporting functions—such as general, administrative, and marketing—are added to the set of budgeting documents. The chapter contains a complete example of these interlocking budgets, as well as a discussion of flex budgeting, under which the supporting budgets all automatically change if revenue levels vary from the initial budgeted level. There is also coverage of the budgeting process and how budgets can be used as an integral part of corporate control systems.
1.9 PROPERTY ACCOUNTING MANUAL
The typical organization only tracks its fixed assets through some bare-bones entries in a depreciation calculation that itemizes the general type of asset, when it was purchased, what it cost, and the amount of its monthly depreciation. However, there are many other details that should be tracked, such as the presence of warranties that can be used in the event of a product failure, the location of each asset, and contact information about suppliers. A truly comprehensive set of information about each fixed asset is recorded in the property accounting manual, which is described in Chapter 11.
The chapter describes how to accumulate costs for projects that are being developed in-house with a project cost report. It also describes how to collect and organize information about land projects, which require the accumulation of special information such as legal descriptions, zoning classifications, and assessed value. There are additional discussions and different forms to cover land improvement projects, building projects, and the purchase of factory equipment, office equipment, vehicles, leasehold improvements, and leases. The chapter concludes with a complete example of a property accounting manual, showing the indexing, procedures, cost sheets, and instructions for the completion of each form.
1.10 FORMS MANUAL
Forms are the vehicles that carry information and approvals throughout the accounting map. They record the authorization and the purpose of a transaction and what actions are accomplished, such as buying, selling, making, biding, moving, adding, deleting, changing, and so forth. Forms are the foundation of computerized data processing activities. Developing and maintaining a forms manual need not be difficult or burdensome.
Chapter 12 provides a form survey worksheet to identify needed forms, presents a number of basic rules for creating forms, and then shows how to create form descriptions and compile them into a formal forms manual.
1.11 DOCUMENT MANAGEMENT MANUAL
Accounting departments are exceptionally good at creating paperwork, but typically experience considerable difficulty in indexing, storing, and disposing of it once it has been created. The document management manual shown in Chapter 13 contains policies and procedures that show how to handle these functions. The result should be a more organized accounting department where needed paperwork is readily available, less-necessary items are filed away, and there is a regimented system for disposing of outdated documents.
1.12 USER MANUAL
The user manual is most useful in companies where non-accountants initiate or prepare original accounting forms or documents that provide accounting information to the general accounting operation. Examples of such transactions are the hiring or termination of an employee or the submission of an expense report for reimbursement. Other examples of user manual procedures are petty cash reports, receiving reports, shipping documents, branch sales and activity, requests for special supplier payments such as subscriptions, dues, contractual services performed locally, and so on.
This manual can be general in nature or may contain specific abstracts from the general manual, forms manual, and policy/procedure statements. Usually it contains abstracts from other manuals, so it can be easy to prepare. It is designed for mass distribution to departments or individuals who use or prepare accounting documents, initiate account transaction coding, have some knowledge of the accounting process, or receive summary accounting reports. It can also be used as a training tool for non-accounting supervisors, secretaries, and others who are involved in adding or checking data on accounting input documents.
Instructions for creating a user manual, as well as a complete example of such a manual, are shown in Chapter 14.
1.13 INFORMATION TECHNOLOGY MANUAL
This manual has limited distribution, principally to the accounting and information technology staff members who are responsible for submitting forms and data to computer operations for data entry, processing, storage, and retrieval of the data for accounting use, as well as those responsible for ongoing computer system maintenance and development. This manual is unique in that it contains both forms descriptions and procedures. It may also contain details of file record contents and codes used, descriptions of output reports, and the data and calculations used to report each item on an output information report. The information technology manual is addressed in Chapter 15.
Chapter 15 provides a comprehensive set of policies related to systems development, which are:
Project charter standards
Work plan standards
Project team roles and responsibilities
Risk management standards
Project status reporting standards
Issue management standards
Project completion debriefing standards
The policies can be easily adapted to one’s needs with minimal modification. The chapter also contains a series of procedures covering a variety of tasks in the areas of computer system maintenance, the setup of new employees with computers, and the primary tasks involved in the development of new computer systems.
In addition to the fundamental components of the information technology manual, the chapter also covers the use of system survey reports to conduct an inventory of computer systems, as well as a computer reports questionnaire to see if long-standing reports can be reduced or eliminated from use. The chapter also covers the key elements of documentation for database tables and output reports. It finishes with a discussion of the key elements that should be included in a disaster recovery manual, which may be a separate manual or contained within the main information technology manual.
1.14 HUMAN RESOURCES MANUAL
As was the case for the information technology function, the human resources function is frequently under the supervision of the controller of chief financial officer, especially in smaller firms. Consequently, Chapter 16 is included so that one can see a comprehensive list of 28 human resources policies and 11 procedures that can be used to process the variety of transactions related to the payment of employees. Examples of policies included in the chapter are termination, grievance, sexual harassment, and jury duty. The employee pay procedures include the processing of changes to employee pay, cafeteria plan deductions, garnishments, and terminations.
1.15 ISO 9000 QUALITY STANDARDS
With the growth of international trade, particularly in raw materials and parts, customers are demanding assurances that distant suppliers are producing quality products. In an effort to provide that assurance, the International Standards Organization (ISO) issued the ISO 9000 quality standards. Acquiring certification is a lengthy process, but has proven to be necessary for those companies wishing to operate on a global basis.
During the ISO certification process, companies have learned the risk of having poor documentation and documentation practices. Many have therefore had to make significant changes in documentation to achieve certification.
ISO 9000 highlights the importance of comprehensive and well-written manuals for the production of quality products. The same is true for accounting. The quality of the output of the accounting system also depends on sound documentation practices. Accountants and particularly auditors have taken a leadership role here. The AICPA has issued the Statement of Auditing Standard 55. The Consideration of Internal Structure in the Financial Statement Audit and Internal Control—Integrated Framework is published by the Committee of Sponsoring Organizations (COSO) of the Treadway Commission. Both acknowledge the importance of documentation in the internal control structure.
There are several ISO standards. ISO 9000-1, Quality Management and Quality Assurance Standards—Guidelines for Selection and Use provides an overview of ISO 9000. ISO standards 9001, 9002, and 9003 provide quality assurance standards for manufacturers as well as service organizations.
All ISO 9000 standards require quality system documentation. ISO 9000 Quality System Standard 4.2.2, “Quality System Documentation,” states that “all the quality system elements, requirements, and provisions should be clearly documented in a systematic and orderly manner.” This very general statement was given more detail in ISO 9004 Standard 17.2, “Quality Documentation,” which stated the following:
The system should require that sufficient documentation be available to follow the achievement of the required product quality and the effective operation of the quality management system. Appropriate sub-contractor documentation should be included. All documentation should be legible, dated (including revision dates), clean, readily identifiable and maintained in an orderly manner. Data may be hard copy or stored in a computer.
In addition the quality management system should provide a method for removing and/or disposing of documentation used in the manufacture of products when that documentation has become out of date. The following are examples of types of documents requiring control: drawings; specifications; blueprints; inspection instructions; test procedures; work instructions; operation sheets; quality manual; operational procedures; quality assurance procedures.
The standard explains that the quality manual can be one document supported by several tiers of other documents, each becoming progressively more detailed. For example, there may be an overall system manual and one or more specific procedural manuals. Together, these documents define the complete quality system. This standard is expounded upon in a handbook published by the ISO, Documentation and Information, and ISO 10013, Guidelines for Developing Quality Manuals.
The ISO 9004-2, “Guidelines for Services,” describes the standard documentation system. Standard 5.4.3.1 states that the appropriate quality system documentation includes:
(a) Quality manual: This should provide a description of the quality system as a permanent reference. It should contain the quality policy; the quality objectives; the structure of the organization, including responsibilities; a description of the quality system, including all elements and provisions that form part of it; the quality practices of the organization; the structure and distribution of the quality system documentation ...
This standard is followed by Standard 5.4.3.2, “Documentation Control.” This standard requires that documentation be legible, dated, clear, and readily identifiable, and that it carry authorization status. Methods should be established to control the issuance, distribution, and revision of documents. The methods should ensure that documents are “approved by authorized personnel; released and made available in the areas where information is needed; understood and acceptable to users; reviewed for necessary revision; removed when obsolete.”
The ISO standards cited here require firms to maintain a “quality manual.” Companies are not required to maintain an accounting manual, but we certainly recommend that every firm have one. Also, a firm’s auditors expect an accounting manual, because adequate documentation is described by Statement of Auditing Standard (SAS) 55 as one of the primary control procedures and thus is an integral part of the control structure.
Again, the ISO standards suggest that the quality manual be one document, supported by several tiers of other documents, each becoming progressively more detailed. The ISO gives the example of an overall system manual and one or more specific procedural manuals, which together define the complete quality system. This book describes a system in which a company’s accounting manual is composed of multiple modules that include the general accounting manual, accounting procedures, year-end or period-end manual, budgeting manual, property accounting manual, forms manual, user manual, information technology manual, and human resources manual. This is just one possible design, but is quite similar to that recommended by the ISO for the quality manual.
ISO 9000 requires that the quality manual contain the quality policy as well as the quality objectives. Most accounting manuals explain a firm’s accounting policies, but many accounting manuals fail to provide a statement of the objectives of the accounting system. This would be a positive addition to the manual. Such a provision might include a mission statement for the accounting department, a vision statement, and some specific strategies that the department has adopted to reach the vision.
This section illustrated that ISO 9000 standards call for the documentation of quality systems, which includes a quality manual. With this knowledge in hand, accountants can offer their expertise in documentation to their firm’s quality control function. Accountants in firms that are undergoing ISO 9000 certification can also learn from the quality control function, as recommendations for changes in the quality documentation may have an impact on company-wide procedures, especially in purchasing. For further information on ISO 9000 and the ISO in general, see the ISO site on the World Wide Web at www.iso.ch.
1.16 IN THE BEGINNING
To begin improving the current accounting system documentation, one should determine the strengths and weaknesses of the current documentation. To do this, questionnaires should be sent to the controller, the professional accountants on the staff, the clerical personnel in accounting, and the managers of departments related to accounting but not part of the accounting department. These departments generally are purchasing, shipping, receiving, finance, and human resources, as well as any other department that furnishes information to accounting.
Exhibit 1.1 is a questionnaire for determining the current status and use of an accounting manual. One form should be used for each separate manual. Enter the general name of the manual, the date that the form must be returned to the person designated to summarize the data, and the department or name of that person (who may also be a consultant). The employee receiving the questionnaire completes the form as follows:
If the designated manual is not used at all by the recipient, it should be left blank and returned. If used, the frequency of use should be checked.
A section should address some of the common problems with documentation. These questions are answered “yes” or “no,” along with an example to illustrate any “no” answers.
The recipients answer each use with “yes” or “no” and enter a final overall rating of the manual being surveyed.
Exhibit 1.1 Current Accounting Documentation Questionnaire
Exhibit 1.2 Summary of Current Accounting Documentation
Exhibit 1.2 is the Summary of Current Accounting Documentation, which is compiled by the person designated to do so. This person should be knowledgeable about the current documentation and may be the principal writer. The reviewer completes this form as follows:
Enter the formal name of the manual, the person responsible for maintaining its contents and distribution lists, and a brief description of the manual being surveyed.
Enter the normal distribution of the manual in general terms, such as accounting personnel or designated departments.
Describe the general format of the manual, such as numbered sections, indexing, and general layout. Also describe how the manual is available via electronic media or some other method.
Describe how the manual is updated. Is it edited and changed periodically, such as each year, or are only new items distributed as needed?
Describe any other possible sources of documentation, such as file folders of examples of transactions or forms, or textbooks.
Describe anything the reviewer thinks may be a major weakness. (The principal weaknesses are listed in the questionnaire.)
Summarize individual questionnaires for the groups shown. There should be some weighting of each user group. Also, the yes-no answers to question two of the individual questionnaires should be summarized to determine whether there are definite patterns of weakness.
Enter an opinion about whether improved documentation is needed, with explanations of what principal weaknesses were discovered.
Once the survey is completed and discussed with appropriate personnel such as the chief financial officer, controller, and treasurer, the task to develop new documentation can begin.
1.17 PROCEDURES TO WRITE AND CHANGE PROCEDURES
Though many people want to sit down at a computer and immediately start writing procedures, this usually leads to a set of documents with poor formatting and inconsistent writing. When such documents are issued, readers find them difficult to read, so many ignore them, thereby voiding the purpose of the procedures.
A better way to approach procedure writing is to first create procedures that describe not only how to create a new procedure, but also how to update an existing one. These two tasks are documented in the sample procedures shown in Exhibits 1.3 and 1.4.
Exhibit 1.3 How to Write a Procedure Statement
Policy/Procedure Statement
Retrieval No.:
PROC-01
Page:
1 of 1
Issue Date:
10/28/0X
Supersedes:
N/A
Subject: How to Write a Procedure
1. PURPOSE AND SCOPE
This procedure is used by any employees who require some assistance in determining the methodology for creating a new procedure.
2. RESPONSIBILITIES
WRITER
Staff Writer
3. PROCEDURES
3.1 WRITER
Access Procedure Template
Go to the Word subdirectory and access the template file for a procedure. Fill in the blanks on the form and give it to the controller to be entered into the corporate procedures database. The blanks on the form include the following areas:
3.2 WRITER
Review Document
Issue the preliminary procedure document back to all employees who are involved with the activities described within it, and ask them to review its content. Be sure to specify a due date.
3.3 WRITER
Enter Adjustments
Once the revised procedure document is returned, enter all adjustments into the database, print the final version, and release it to all personnel who are listed on the approved distribution list. Put a hard copy of the new procedure in the master procedures manual.
Exhibit 1.4 How to Change an Existing Procedure Statement
Policy/Procedure Statement
Retrieval No.:
PROC-02
Page:
1 of 1
Issue Date:
10/28/0X
Supersedes:
N/A
Subject: How to Change an Existing Procedure
1. PURPOSE AND SCOPE
This procedure is used to facilitate an orderly change in an existing procedure.
2. RESPONSIBILITIES
USER
Procedure User
WRITER
Staff Writer
3. PROCEDURES
3.1 USER
Copy the Procedure
Fill out the procedure change notice and make any changes to the procedure. Alternatively, obtain a hard copy of the existing procedure and mark any changes directly onto it in red ink.
3.2 USER
Turn in the Request Form
Turn in the request form to the procedure writer. Keep a copy for your records in case the original is mislaid.
3.3 WRITER
Input Data Changes
Enter the requested changes to the procedure. Give the rough draft to the user who requested the change and ask that it be proofed for errors. When the procedure is returned, make any additional changes and print out the final version.
3.4 WRITER
Distribute the Procedure
Release the procedure to all employees who are on the distribution list for this procedure. File a copy of the revised procedure in the master procedures manual.
Exhibit 1.4
Chapter 2
GENERAL ACCOUNTING MANUAL
2.1 INTRODUCTION
The general accounting manual is intended for the use of the accounting staff, both at the headquarters location and at any outlying locations that may have somewhat less broad-based accounting functionality. It may also be requested by internal and external auditors, who use it as input to their decisions to test the level of control on various types of company transactions. In rare cases, it may also be used as evidence in legal disputes, such as when a company must prove its level of controls if accused under the Foreign Corrupt Practices Act.
The manual is most efficiently produced if it is printed in a single standard format, rather than being subdivided for people or locations having limited accounting responsibilities. However, in situations where the number of documented transactions is excessively large, it may make sense to separate the documents into orderly groupings for specific recipients so that a limited number of standard manuals can be issued, rather than a complete set.
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
