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Provides focused, concise review of PMP updated 2015 Exam objectives and compliments the PMP Project Management Professional Exam Study Guide, 8th Edition and the PMP Project Management Professional Exam Deluxe Study Guide, 2nd Edition. Includes interactive online learning environment and study tools with: + 2 practice tests+ Over 175 electronic flashcards+ Searchable key term glossary Interactive learning environment Take your exam prep to the next level with Sybex's superior interactive online study tools. To access our learning environment, simply visit http://sybextestbanks.wiley.com, type in your unique PIN, and instantly gain access to: * Interactive test bank with 2 practice exams * More than 175 Electronic Flashcards to reinforce learning and last-minute prep before the exam * Comprehensive glossary in PDF format gives you instant access to the key terms so you are fully prepared Focused, expert review for the PMP updated 2015 exam PMP: Project Management Professional Exam Review Guide, 3rd Edition, delivers targeted review of key concepts for the PMP updated 2015 exam. Organized by objective to help you find what you need and skip what you know, this new third edition has been fully updated to reflect the latest changes to the exam. This invaluable study aid aligns with A Guide to the Project Management Body of Knowledge, 5th Edition (PMBOK¯® Guide), administered by the Project Management Institute, and works hand-in-hand with the Sybex PMP: Project Management Professional Exam Study Guide, 8th Edition, and the PMP Project Management Professional Exam Deluxe Study Guide, 2nd Edition so you can be confident on exam day. Coverage of 100% of all exam objectives in this Study Guide means you'll be ready for * Initiating the Project * Planning the Project * Executing the Project * Monitoring and Controlling the Project * Closing the Project
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Third Edition
Kim Heldman
Vanina Mangano
Brett Feddersen
Senior Acquisitions Editor: Kenyon Brown Development Editor: Alexa Murphy Technical Editors: Brett Feddersen, Vanina Mangano, and Dan Tuuri Production Editor: Dassi Zeidel Copy Editor: Liz Welch Editorial Manager: Mary Beth Wakefield Production Manager: Kathleen Wisor Associate Publisher: Jim Minatel Supervising Producer: Rich Graves Book Designers: Judy Fung and Bill Gibson Proofreader: Rebecca Rider Indexer: Ted Laux Project Coordinator, Cover: Brent Savage Cover Designer: Wiley Cover Image: ©Getty Images, Inc./Jeremy Woodhouse
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To BB, my forever love.—Kim Heldman
To Al Smith Jr., whose support and encouragement have given me the ability to do greater things.—Vanina Mangano
To April, Kayla, Marcus, and Adric, the light and joy of my life.—Brett Feddersen
I'd like to thank Vanina and Brett for an outstanding job writing this book. They were both lifesavers and bore the brunt of the work. I enjoyed seeing how they gave the content a fresh face, and their illustrations are terrific. I appreciate the diligence and the new ideas that Vanina brings to these projects. Brett's insights were a great contribution to this edition as well. He is a true friend and an outstanding leader. As always, it was a great pleasure to work with Vanina and Brett.
I also echo Vanina's thanks to Kenyon Brown, senior acquisitions editor, for the opportunity to update this book.
I also want to thank Neil Edde, former vice president and publisher at Sybex, for taking that leap of faith on a crazy project management study guide idea way back when. Thanks, Neil.
Alexa Murphy, development editor, is the best. She had some great suggestions that improved the content and kept us on track with deadlines just like a seasoned project manager.
A very big thanks goes to all of the instructors who use my books in their classrooms. I appreciate you choosing Sybex and my books to help your students master PMP® concepts. Thank you also to all of the readers who choose this book to help them study for the PMP® exam.
—Kim Heldman
To start, thank you to the team at Sybex who devoted a great deal of effort toward making this review guide come together successfully. It is incredible to see the amount of teamwork and effort that goes into the making of a book. The process is certainly thorough, and there are many people not named here who were key to producing a solid product. Once again, thanks to all of you!
I'd like to thank Kim Heldman for the opportunity of working together once again on this book. Kim's warm, positive, and dynamic nature always make her a pleasure to engage with. I'd also like to give a special, heartfelt thanks to Brett Feddersen. Brett worked tirelessly to produce a great product and always had the reader in mind. Not only was Brett's positive attitude and outlook contagious, but he made the process fun, collaborative, and memorable.
Thank you to Kenyon Brown, our senior acquisitions editor, who saw the value of updating this book and whose great and supportive personality always comes through on the phone and in email. I appreciate you welcoming me back to the Sybex family!
A tremendous thank-you to Alexa Murphy, development editor. With your guidance and feedback, we were able to take this book to the next level, and I am thrilled with the result! You ensured that everything stayed on course, and your recommendations were valuable and instrumental in creating this finished product. It was absolutely wonderful having an opportunity to work with you once again.
A special thanks to the individuals who are such a big part of my life and who have always influenced me in a magnificent way. This includes my family, Nicolas Mangano, Marysil Mangano, Nicolas Mangano Jr., Carina Moncrief and her husband, Jonathan Moncrief; and my beautiful nieces, Kaylee, Alyssa, Yasmin, and Rianna—you mean everything to me! Thank you to Al Smith Jr., who is supportive and an inspiration to me—I enjoy all of our adventures and accomplishments together! And finally, thank you to Roshoud Brown, who always encouraged me to write and inspired me with his own words.
—Vanina Mangano
I could not have asked for two better contributors to work with on a book than Vanina Mangano and Kim Heldman, and I want to thank them for the opportunity to join their team in collaborating on this book. Vanina's talent, experience, and drive are extraordinary, and she willingly shared her passion and knowledge with me. Her sense of humor and attention to detail helped make the process fun and helped us deliver a superior product to the reader. Kim Heldman is a superior mentor who freely shares her enthusiasm, knowledge, humility, and leadership, and her contributions are what makes this book great. She has consistently pushed me to believe in myself, helping me to grow into the best professional I can be. It has been an honor to work with this team and help other prepare to the take the PMP® exam.
Everyone needs their first opportunity, and I would like to thank Kenyon Brown for giving me my first shot at contributing on a book. And I would also like to thank Alexa Murphy and the editorial team for their push to make this product.
A commitment of this size normally requires a compromise in another part of one's life. Accordingly, I want to thank my three children, Kayla, Marcus, and Adric, for being willing to have Papa retreat to working on this book. They all kept their sense of humor, though, and they know that I will follow my wireless mouse anywhere. However, without my wonderful wife April I would not have the successes in my life like finishing this book. April is always there to hear my stories, talk me down after a bad day, laugh at my jokes, share a movie with me, and encourage me to be even better than I thought I could be. There is no greater cheerleader in all the world, and I am humbled that she cheers for me.
—Brett Feddersen
We would like to thank Liz Welch, copyeditor, who made sure grammar and spelling were picture perfect; Rebecca Rider, proofreader, for catching those last little “oops”; and Dassi Zeidel, production editor, who made sure everything flowed through the production process. Thanks also to our compositor, and the indexer, Ted Laux. The book couldn't happen without them.
—The Authors
Kim Heldman, MBA, PMP®, is the CIO for the Regional Transportation District in Denver, CO. Kim directs IT resource planning, budgeting, project prioritization, and strategic and tactical planning. She directs and oversees IT design and development, enterprise resource planning systems, IT infrastructure, application development, cybersecurity, IT program management office, intelligent transportation systems, and data center operations.
Kim oversees the IT portfolio of projects ranging from small in scope and budget to multimillion dollar, multiyear projects. She has over 25 years of experience in information technology project management. Kim has served in a senior leadership role for over 18 years and is regarded as a strategic visionary with an innate ability to collaborate with diverse groups and organizations, instill hope, improve morale, and lead her teams in achieving goals they never thought possible.
Kim is the author of the PMP®: Project Management Professional Study Guide, Eight Edition. She is also the author of Project Management JumpStart, Third Edition and Project Manager's Spotlight on Risk Management and coauthor of CompTIA Project+, Second Edition. Kim has also published several articles and is currently working on a leadership book.
Kim continues to write on project management best practices and leadership topics, and she speaks frequently at conferences and events. You can contact Kim at [email protected]. She personally answers all her email.
Vanina Mangano is an executive member of Never Limited LLC, which owns a portfolio of companies, including The PM Instructors. The PM Instructors specializes in PMI® certification exam preparation material and training. Through The PM Instructors, Vanina has authored courseware material within the subject of project management, including the most recent release: PMI® Risk Management Professional Exam Preparation.
Over the past decade, Vanina has specialized in working with and leading project, program, and portfolio management offices (PMOs) across various industries and companies, most recently at NBCUniversal and Microsoft. Currently, Vanina leads an enterprise project management office (EPMO) at AMN Healthcare.
As part of her contribution to the community, Vanina devotes time to furthering the project management profession through her volunteer work at the Project Management Institute. Vanina is currently serving as the Chair for The Standard for Program Management,Fourth Edition, and participates in activities that seek to harmonize PMI®'s four foundational standards. She has also served as a core committee member for A Guide to the Project Management Body of Knowledge (PMBOK®Guide), Fifth Edition, and has served as a subject matter expert on multiple PMI® Standards and Practice Guides.
Vanina holds a dual bachelor's degree from the University of California, Riverside, and holds the following credentials: Project Management Professional (PMP®), PMI® Risk Management Professional (PMI®-RMP), PMI® Scheduling Professional (PMI®-SP), CompTIA Project+, and ITIL Foundation v3.
You may reach Vanina via email at [email protected].
Brett Feddersen MPS, PMP® is a career public servant with 18 years of experience in government, including the United States Marine Corps, the state of Colorado, the city of Boulder (Colorado), and with the Regional Transportation District (RTD) in the Denver/Metro area. Brett has been a certified project manager since 2007 and has contributed to several books as a technical editor and technical proofreader. In additional to his commitment to the project management community, Brett is passionate about leadership and organizational excellence, and he has contributed to several cultural revolutions, helping government agencies become high-performing organizations.
Brett holds a bachelor's degree from Colorado Mesa University and a master's degree from the University of Denver. He holds the following credentials: Project Management Professional (PMP®), Gamification, and ITIL Foundation v3.
You can reach Brett through LinkedIn: https://www.linkedin.com/in/brettfeddersen.
Introduction
CHAPTER 1 Project Foundation
Defining a Project
Defining Project Management
Identifying Project Management Skills
Understanding Organizational Structures
Understanding the Project Environment
Understanding Project Life Cycles and Project Management Processes
Recognizing Professional and Social Responsibility
Review Questions
CHAPTER 2 Initiating the Project
Understanding the Project Management Knowledge Areas
Performing a Project Assessment
Defining the High-Level Project Scope
Identifying High-Level Risks, Assumptions, and Constraints
Developing the Project Charter
Obtaining Project Charter Approval
Performing Key Shareholder Analysis
Bringing the Processes Together
Review Questions
CHAPTER 3 Planning the Project
Developing a Scope Management Plan
Requirements Management Plan
Developing a Project Schedule
Developing a Cost Management Plan
Developing a Quality Management Plan
Developing a Human Resource Management Plan
Developing a Communications Management Plan
Developing a Procurement Management Plan
Developing a Change Management Plan
Developing a Risk Management Plan
Developing a Stakeholder Management Plan
Obtaining Project Management Plan Approval
Conducting a Kickoff Meeting
Bringing the Processes Together
Review Questions
CHAPTER 4 Executing the Project
Obtaining and Managing Resources
Maximizing Team Performance
Executing the Project Management Plan
Implementing Approved Changes
Implementing the Quality Management Plan
Implementing the Risk Management Plan
Bringing the Processes Together
Review Questions
CHAPTER 5 Monitoring and Controlling the Project
Measuring Project Performance
Managing Changes to the Project Scope, Schedule, and Costs
Ensuring Adherence to Quality Standards
Updating the Risk Register
Assessing Corrective Actions
Communicating Project Status
Controlling Stakeholder Engagement
Bringing the Processes Together
Review Questions
CHAPTER 6 Closing the Project
Obtaining Final Acceptance
Transferring Ownership
Obtaining Financial, Legal, and Administrative Closure
Distributing the Final Project Report
Collating Lessons Learned
Archiving Project Documents
Measuring Customer Satisfaction
Bringing the Processes Together
Review Questions
Appendix Answers to Review Questions
Advert
EULA
Chapter 1
Table 1.1
Table 1.2
Table 1.3
Table 1.4
Table 1.5
Chapter 2
Table 2.1
Table 2.2
Table 2.3
Table 2.4
Table 2.5
Table 2.6
Table 2.7
Table 2.8
Table 2.9
Table 2.10
Table 2.11
Chapter 3
Table 3.1
Table 3.2
Table 3.3
Table 3.4
Table 3.5
Table 3.6
Table 3.7
Table 3.8
Table 3.9
Table 3.10
Chapter 4
Table 4.1
Chapter 5
Table 5.1
Table 5.2
Table 5.3
Table 5.4
Chapter 1
FIGURE 1.1
Project
FIGURE 1.2
Operations
FIGURE 1.3
Stakeholders
FIGURE 1.4
Project management overview
FIGURE 1.5
General management skills
FIGURE 1.6
Spectrum of organizational types
FIGURE 1.7
Project management process groups
FIGURE 1.8
Elements of responsibility
FIGURE 1.9
Handling information
FIGURE 1.10
Avoiding culture shock
FIGURE 1.11
Elements to consider in exhibiting fairness
FIGURE 1.12
Elements of honesty
FIGURE 1.13
Elements of industry advancement
Chapter 2
FIGURE 2.1
Project Integration Management
FIGURE 2.2
Project Scope Management
FIGURE 2.3
Project Time Management
FIGURE 2.4
Project Cost Management
FIGURE 2.5
Project Quality Management
FIGURE 2.6
Project Human Resource Management
FIGURE 2.7
Project Communications Management
FIGURE 2.8
Project Risk Management
FIGURE 2.9
Project Procurement Management
FIGURE 2.10
Project Stakeholder Management
FIGURE 2.11
Project selection methods
FIGURE 2.12
Overview of cash flow analysis techniques
FIGURE 2.13
Develop Project Charter process
FIGURE 2.14
Identify Stakeholders process
FIGURE 2.15
Initiating a project
Chapter 3
FIGURE 3.1
Plan Scope Management process
FIGURE 3.2
Collect Requirements process
FIGURE 3.3
Define Scope process
FIGURE 3.4
Create WBS process
FIGURE 3.5
WBS Level 1 and Level 2
FIGURE 3.6
WBS Levels 1 through 3
FIGURE 3.7
WBS Levels 1 through 4
FIGURE 3.8
Unique WBS identifiers
FIGURE 3.9
Plan Schedule Management process
FIGURE 3.10
Define Activities process
FIGURE 3.11
Sequence Activities process
FIGURE 3.12
Order of Sequence Activities process
FIGURE 3.13
Estimate Activity Resources process
FIGURE 3.14
Resource breakdown structure
FIGURE 3.15
Estimate Activity Durations process
FIGURE 3.16
Develop Schedule process
FIGURE 3.17
Forward and backward pass
FIGURE 3.18
Critical path diagram
FIGURE 3.19
Gantt chart
FIGURE 3.20
Plan Cost Management process
FIGURE 3.21
Estimate Costs process
FIGURE 3.22
Determine Budget process
FIGURE 3.23
Cost baseline
FIGURE 3.24
Cost baseline, funding requirements, and cash flow
FIGURE 3.25
Plan Quality Management process
FIGURE 3.26
Quality theorists
FIGURE 3.27
Plan Human Resource Management process
FIGURE 3.28
Plan Communications Management process
FIGURE 3.29
Network communication model
FIGURE 3.30
Communication model
FIGURE 3.31
Plan Procurement Management process
FIGURE 3.32
Contract types
FIGURE 3.33
Plan Risk Management process
FIGURE 3.34
Risk breakdown structure
FIGURE 3.35
Identify Risks process
FIGURE 3.36
Cause-and-effect diagram
FIGURE 3.37
Flowchart diagram
FIGURE 3.38
Influence diagram
FIGURE 3.39
Perform Qualitative Risk Analysis process
FIGURE 3.40
Perform Quantitative Risk Analysis process
FIGURE 3.41
Tornado diagram
FIGURE 3.42
Decision tree
FIGURE 3.43
Plan Risk Responses process
FIGURE 3.44
Strategies for negative risks
FIGURE 3.45
Strategies for positive risks
FIGURE 3.46
Plan Stakeholder Management process
FIGURE 3.47
Develop Project Management Plan process
FIGURE 3.48
High-level view of project management plan contents
FIGURE 3.49
Planning process group interaction
FIGURE 3.50
Planning process group triangle
FIGURE 3.51
Project Scope Management Knowledge Area process interaction
FIGURE 3.52
Project Time Management Knowledge Area process interaction
FIGURE 3.53
Project Cost Management Knowledge Area process interaction
FIGURE 3.54
Project Quality Management Knowledge Area process interaction
FIGURE 3.55
Project Human Resource Management Knowledge Area process interaction
FIGURE 3.56
Project Communications Knowledge Area process interaction
FIGURE 3.57
Project Risk Management Knowledge Area process interaction
FIGURE 3.58
Project Procurement Management Knowledge Area process interaction
FIGURE 3.59
Project Stakeholder Management Knowledge Area process interaction
Chapter 4
FIGURE 4.1
Acquire Project Team process
FIGURE 4.2
Conduct Procurements process
FIGURE 4.3
Develop Project Team process
FIGURE 4.4
Theory X & Y and Theory Z
FIGURE 4.5
Maslow’s hierarchy of needs
FIGURE 4.6
Stages of team development
FIGURE 4.7
Manage Project Team process
FIGURE 4.8
Conflict resolution techniques
FIGURE 4.9
Direct and Manage Project Work process
FIGURE 4.10
Definition of a deliverable
FIGURE 4.11
Manage Communications process
FIGURE 4.12
Manage Stakeholder Engagement process
FIGURE 4.13
Perform Quality Assurance process
FIGURE 4.14
Quality audit results
FIGURE 4.15
The project team
FIGURE 4.16
Process interaction—integration
FIGURE 4.17
Process interaction—quality
FIGURE 4.18
Process interaction—human resources
FIGURE 4.19
Process interaction—communications
FIGURE 4.20
Process interaction—procurement
FIGURE 4.21
Process interaction—Stakeholder Engagement
Chapter 5
FIGURE 5.1
Monitor and Control Project Work process
FIGURE 5.2
Control Procurements process
FIGURE 5.3
Contract change control system
FIGURE 5.4
Validate Scope process
FIGURE 5.5
Control Scope process
FIGURE 5.6
Control Schedule process
FIGURE 5.7
Control Costs process
FIGURE 5.8
Earned value
FIGURE 5.9
Control Quality process
FIGURE 5.10
Cause-and-effect diagram
FIGURE 5.11
Pareto diagram
FIGURE 5.12
Control chart
FIGURE 5.13
Scatter diagram
FIGURE 5.14
Control Risks process
FIGURE 5.15
Perform Integrated Change Control process
FIGURE 5.16
Change requests
FIGURE 5.17
Configuration management system
FIGURE 5.18
Control Communications process
FIGURE 5.19
Control Stakeholder Engagement process
FIGURE 5.20
Process group objectives: Monitoring and Controlling
FIGURE 5.21
Process interaction: integration
FIGURE 5.22
Process interaction: scope
FIGURE 5.23
Process interaction: time
FIGURE 5.24
Process interaction: cost
FIGURE 5.25
Process interaction: quality
FIGURE 5.26
Process interaction: communications
FIGURE 5.27
Process interaction: risk
FIGURE 5.28
Process interaction: procurement
FIGURE 5.29
Process interaction: stakeholder management
Chapter 6
FIGURE 6.1
Close Project or Phase process
FIGURE 6.2
Close Procurements process
FIGURE 6.3
Closed procurements
FIGURE 6.4
Administrative closure procedures
FIGURE 6.5
Measuring customer satisfaction
FIGURE 6.6
Project closure checklist
FIGURE 6.7
Process interaction: integration
FIGURE 6.8
Process interaction: procurement
Cover
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Congratulations on your decision to pursue the Project Management Professional (PMP®) credential, one of the most widely recognized credentials within the project management industry. The PMP® credential is offered by the Project Management Institute (PMI), a not-for-profit organization with thousands of members across the globe. PMI has been a long-standing advocate and contributor to the project management industry and offers several credentials for those specializing in the field of project management.
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!