Data Analytics for Organisational Development E-Book

Uwe H. Kaufmann

• Herausgeber: John Wiley & Sons
• Kategorie: Wissenschaft und neue Technologien
• Sprache: Englisch

Seitenzahl: 534

Veröffentlichungsjahr: 2021

Beschreibung

A practical guide for anyone who aspires to become data analytics-savvy Data analytics has become central to the operation of most businesses, making it an increasingly necessary skill for every manager and for all functions across an organisation. Data Analytics for Organisational Development: Unleashing the Potential of Your Data introduces a methodical process for gathering, screening, transforming, and analysing the correct datasets to ensure that they are reliable tools for business decision-making. Written by a Six Sigma Master Black Belt and a Lean Six Sigma Black Belt, this accessible guide explains and illustrates the application of data analytics for organizational development and design, with particular focus on Customer and Strategy Analytics, Operations Analytics and Workforce Analytics. Designed as both a handbook and workbook, Data Analytics for Organisational Development presents the application of data analytics for organizational design and development using case studies and practical examples. It aims to help build a bridge between data scientists, who have less exposure to actual business issues, and the "non-data scientists." With this guide, anyone can learn to perform data analytics tasks from translating a business question into a data science hypothesis to understanding the data science results and making the appropriate decisions. From data acquisition, cleaning, and transformation to analysis and decision making, this book covers it all. It also helps you avoid the pitfalls of unsound decision making, no matter where in the value chain you work. * Follow the "Five Steps of a Data Analytics Case" to arrive at the correct business decision based on sound data analysis * Become more proficient in effectively communicating and working with the data experts, even if you have no background in data science * Learn from cases and practical examples that demonstrate a systematic method for gathering and processing data accurately * Work through end-of-chapter exercises to review key concepts and apply methods using sample data sets Data Analytics for Organisational Development includes downloadable tools for learning enrichment, including spreadsheets, Power BI slides, datasets, R analysis steps and more. Regardless of your level in your organisation, this book will help you become savvy with data analytics, one of today's top business tools.

Leseprobe

Data Analytics for Organisational Development

Unleashing the Potential of Your Data

Uwe H. Kaufmann

Amy B.C. Tan

This edition first published 2021

Copyright © 2021 by John Wiley & Sons, Ltd.

Registered office

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Library of Congress Cataloging-in-Publication Data:

Names: Kaufmann, Uwe H., author. | Tan, Amy B. C., author.

Title: Data analytics for organisational development : unleashing the potential of your data / Uwe H. Kaufmann, Amy BC Tan.

Description: Chichester, West Sussex, United Kingdom : Wiley, 2021. | Includes index.

Identifiers: LCCN 2021012021 (print) | LCCN 2021012022 (ebook) | ISBN 9781119758334 (hardback) | ISBN 9781119758310 (adobe pdf) | ISBN 9781119758372 (epub) | ISBN 9781119758327 (obook)

Subjects: LCSH: Business enterprises—Data processing. | Organizational change.

Classification: LCC HF5351 .K3237 2021 (print) | LCC HF5351 (ebook) | DDC 658/.0557—dc23

LC record available at https://lccn.loc.gov/2021012021

LC ebook record available at https://lccn.loc.gov/2021012022

Cover Design: WileyCover Image: © visiostyle/Shutterstock

To our beloved children, Nicole and Christopher, Priscilla and Pearl.

Foreword

Managerial decisions are still often based on ‘gut feelings’ instead of clear facts. While this can be helpful depending on your intuition, more often than not, for most of us this doesn't yield the most optimal results. In today's world, tools that enable leaders and other change agents to make evidence-based decisions are increasingly available. Yet many do not have the knowledge to implement these cutting-edge tools in order to be able to put forward necessary organisational changes. If you are among these people, who wish to turn raw data into beneficial information for change management and organisational development, then this book is for you.

We met the authors Amy Tan and Dr Uwe Kaufmann the first time at a conference in the Singapore University of Technology and Design (SUTD). Due to our common interest in helping organisations and their members excel, we connected easily. In particular, we noted a clear match between their consulting fields on organisational effectiveness and our previous consulting experience and research on understanding the enablers of effective organisational change. Subsequently, Amy came to pursue her (part-time) PhD with our Change Management & Organizational Behaviour (CMOB) research group at the University of Twente, where she's applying what this book is about, which is using data for understanding the drivers for effective employee behaviours. Dr Uwe Kaufmann brings abundant, international experience in applying data – for instance, through Lean Six Sigma – to advance customer experience and work processes.

This book provides hands-on tips on how to harness and unleash the potential of data to support managers and leaders in decision-making, change management and organisational development. The authors have captured this essence by providing in this book real-life cases that they have personally experienced from working in various private and public organisations. They guide you through these cases step-by-step, following a plausible data analytics cycle that is applicable in any situation where a business question needs to be answered using data. This book is also filled with practical short assignments for learners to test their understanding after studying a chapter.

Organisational transformation requires agile and unconventional thinking, including by its architects. Using ‘hard’ data to support ‘soft’ change processes may be considered as such. We regard Amy and Uwe as the most versatile and professional change consulting duo around the globe – they will help you learn very many things of importance to your daily life at work.

Prof. Dr Celeste Wilderom

Dr Desirée van Dun

University of Twente, the Netherlands

Preface

Do you like statistics?

If you feel like affirming this question, you belong to a minority, in our opinion. In this case, you will hopefully recognise many familiar tools and methods in this book. You may discover some new insights into their application and our point of view from the perspective of organisational development.

If you feel like answering our question in the negative, you may not want to put away our book too fast. We know how you feel, because we were in a similar situation to you, before we had to learn to deal with data as part of our work. Our job was then, and still is, organisational development in very different organisations with manifold cultural backgrounds.

Here is more about that:

After my study of engineering and passing all exams with nice results, I had put away statistics as a part of my life that was over and done with. Even though I always feel quite comfortable when it comes to dealing with numbers, the importance and usefulness of statistics has not been too clear to me during my studies. While I could easily make use of Gauss' normal distribution in control charts for the benefit of customers of a production line in a modern German engineering plant, it was only after joining General Electric (GE), that I was taught, explained to, and coached how an ANOVA could add value to a typical banking environment.

At GE, data analytics has been used for improving the organisation, better serving customers and employees, and hence increasing efficiency and profitability. General statements like “With this new method we will be able to increase our profitability,” were no longer accepted. “How much increase of productivity can we safely assume? What is the risk for this investment going to waste?” were questions that could only be answered with data-based, statistically proven answers.

During my hard and application-oriented education at GE, I learned that the use of data without the support of the appropriate statistical tools is usually inadequate.

With the case studies shown and explained in this book, I wish to pass on this perspective.

Uwe H. Kaufmann

I have been in Human Resources the longest time of my professional life. At first as the director of HR for an insurance company, then as director of people matters for a ministry and lastly in the same position with the Organising Committee of the first Youth Olympic Games. I grew up with the understanding that data analytics for people in HR means calculating averages and percentages.

Only in 2002, when I was tasked by my CEO to take up the role of a Black Belt for some insurance-related and some HR projects, I got in touch with serious data analytics. To be honest, at the beginning I was not really excited to take up this role. Only after a very tough training by Uwe H. Kaufmann and his persistent coaching, was I able to appreciate that the new methods and tools would not only benefit my HR function but also improve processes in many other functions of our organisation.

And of course, an HR director who can roll up her sleeves to study activities and increase efficiency in any part of the organisation does really gain acceptance throughout the firm.

Our organisational development activities have been data-driven and supported with statistical methods ever since.

Therefore, I have really benefitted from the training to become a Black Belt – a Lean Six Sigma Black Belt is a first-class data scientist – and changed my perspective on and approach to my work within and outside HR.

Organisational development without data analytics will not work.

Amy B.C. Tan

Together we have written this book because of our career and its close connection between organisational development and data science. This comprehensive perspective is the key to your success in your organisation, as it was and still is for us.

You as leader or manager or supervisor in any function have the non-delegable side-job – often even the main job – as organisational developer, because you have responsibility for business results, for resource utilisation, for customer satisfaction and for engaging your staff. Nowadays, you have more data accessible at your fingertips about all activities and matters of daily business life than ever before. And you have enormously powerful hard- and software available for acquiring, converting, cleaning, and analysing this data to transform it into information beneficial for your organisation.

Use this opportunity!

If you acquire the necessary knowledge and skills, it will not only give your organisation an edge in the fast-changing market but also yourself. With our cases it should be possible for you to follow through typical applications of data analytics in many different organisational development situations and to translate the learned steps into your own environment.

We wish you all the best on the journey to unleash the potential in your data and to be a step ahead of the competition.

Amy B.C. Tan Uwe H. Kaufmann

About the Authors

Uwe H. Kaufmann

Dr Uwe H. Kaufmann is the founder of the Centre for Organisational Effectiveness. As consultant and coach with many years of experience, his passion lies in supporting organisations to improve their effectiveness. Not only does he apply modern operations management techniques like Business Process Reengineering, Lean, Six Sigma, Data Science or Innovation in his work with clients but he also knows that processes do not run without the right people who are trained, skilled, motivated and engaged.

His clients include many multinational organisations in various industries. Trained as an engineer and experienced in service organisations like GE Capital, Aon and TÜV Rheinland, Uwe is able to work in very diverse industries effectively. Since 2002, he has spent about half of his professional life working with government ministries and agencies in Singapore and Asia.

Uwe is a German national who speaks English and Russian. He is a permanent resident of Singapore, with four children and nine grandchildren … and counting.

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/uwe-h-kaufmann-a0657a5/

Website: www.COE-Partners.com

Amy B.C. Tan

Amy has more than 20 years of experience in human resource management and organisational development in various industries. She has held senior leadership positions with Nokia, Aon, Ministry of Manpower and the Singapore 2010 Youth Olympic Games Organising Committee. She has led the transformation of the HR functions and several organisational development initiatives for these organisations.

Amy is also a certified Lean Six Sigma Black Belt, and an accredited practitioner in executive coaching and psychological instruments such as MBTI (Myers Briggs Type Indicator®), DiSC, Harrison Assessment and Belbin Team Roles.

Amy Tan is partner and director at the Centre for Organisational Effectiveness, a business advisory firm operating out of Singapore with clients in private and public organisations in South-East-Asia and beyond.

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/amy-bc-tan-4375991/

Website: www.COE-Partners.com