Emotional Intelligence for Resolving Workplace Conflicts - Manisha Kumari Deep - E-Book

Essay from the year 2018 in the subject Business economics - Business Management, Corporate Governance, grade: 3, , course: Management, language: English, abstract: The concept of Emotional Intelligence (EI) dates back to 1964. But it gained recognition in 1991. Many researches were done on EI to see if it is really important. Hence I have also tried to conclude if EI is important at workplace and why is it important. A real-life case of supervisor and slave has been has been discussed here in context of EI. A brief description of EI, workplace conflict and importance of EI at workplace has been stated. Further PMC’s real-life case scenario has been discussed and the learning stated which could have resolved the situation without exaggerating it.

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