Etiquette For Dummies E-Book

Sue Fox

• Herausgeber: John Wiley & Sons
• Kategorie: Bildung
• Sprache: Englisch
• Veröffentlichungsjahr: 2011

Seitenzahl: 618

Beschreibung

Life is full of moments when you don't know how to act or howto handle yourself in front of other people. In these situations,etiquette is vital for keeping your sense of humor and yourself-esteem intact. But etiquette is not a behavior that you shouldjust turn on and off. This stuffy French word that translates intogetting along with others allows you to put people at ease, makethem feel good about a situation, and even improve your reputation. Etiquette For Dummies approaches the subject from apractical point of view, throwing out the rulebook full of long,pointless lists. Instead, it sets up tough social situations andshows you how to navigate through them successfully, charmingeveryone with your politeness and social grace. Thisstraightforward, no-nonsense guide will let you discover the insand outs of: * Basic behavior for family, friends, relationships, andbusiness * Grooming, dressing, and staying healthy * Coping with unexpected stuff like sneezing or feelingqueasy * Maintaining a civilized relationship * Making friends and keeping them * Building positive relationships at work * Communicating effectively This book shows you how to take on these situations and makethem pleasant. It also gives you great advice for tippingappropriately in all types of services and setting stellar examplesfor your kids. Full of useful advice and written in a laid-back,friendly style, Etiquette For Dummies has all the tools youneed to face any social situation with politeness and courtesy.

Leseprobe

Etiquette For Dummies, 2nd Edition

by Sue Fox

Etiquette For Dummies, 2nd Edition

Published byWiley Publishing, Inc.111 River St.Hoboken, NJ 07030-5774www.wiley.com

Copyright © 2007 by Wiley Publishing, Inc., Indianapolis, Indiana

Published simultaneously in Canada

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Library of Congress Control Number: 2007925992

ISBN: 978-0-470-10672-3

Manufactured in the United States of America

10 9 8 7 6 5 4 3

About the Author

Sue Fox has provided etiquette products, group training, and private consultations to business professionals, celebrities, corporations, and educational institutions since 1994 with her company, The Etiquette Survival Group. Prior to that, she was employed in the high-tech industry with ten years of experience in sales and marketing and event planning at Apple Inc.

Sue has traveled extensively, is well-acquainted with various international cultures, and has provided train-the-trainer programs in India, Singapore, Malaysia, Hong Kong, China, Central America, East Africa, and Europe. She has developed teaching curricula and set up many Etiquette Survival Consultants nationally and internationally.

She is a Member of the International Association of Protocol Consultants (IAPC) and has an additional background in image consulting and makeup artistry, with 20 years of fashion-modeling experience in television and print.

Sue is also the author of Business Etiquette For Dummies, published by John Wiley & Sons, Inc. She is the Executive Producer of The Etiquette Survival Kit, a series of educational videos and DVDs featuring dining and social etiquette and proper table settings for adults and teens.

The Etiquette Survival Group and its affiliates, MCE International in Los Angeles, California and Global Adjustments in Chennai, India, have formed strategic alliances and are currently developing etiquette and diversity products and programs. They are working together to create a better understanding of people in diverse business and social environments by emphasizing the importance of respect, diplomacy, and civility in every aspect of life.

Sue and her businesses have been featured in many national and international publications, including Woman’s Day, Vogue, Ladies’ Home Journal, Real Simple, American Baby, Newsweek, Fortune, New York Magazine, US Weekly, People,Los Angeles Times, New York Times, Wall Street Journal, New York Post, Chicago Tribune, Washington Times,San Francisco Examiner, Boston Globe, USA Today, Sunday London Times, Australian Financial News, Folha de S. Paulo, Brazilian Daily News, Nikkei Business Journal, Times of India, and The Hindu Businessline.

Media credits include radio interviews and feature stories on CNBC TV, KRON-TV San Francisco, Knowledge TV, San Francisco Mornings On 2, KOVR Sacramento, ABC World News, ABC News with Sam Donaldson, KQED San Francisco, CNET News.com, and KABC Los Angeles.

Etiquette Survival has offices in Northern and Southern California. Sue is the mother of two grown sons, Stephen and Nathan, and two grandsons, Joseph and Michael Fox.

Dedication

In memory of my parents, Ray and Betty Swanson.

Author’s Acknowledgments

Etiquette For Dummies could not have come about without the contribution and participation of many talented and generous people.

First and foremost, I’d like to express my sincere appreciation to the wonderful team at John Wiley & Sons, Inc., especially to my Acquisitions Editor, Tracy Boggier; her guidance and expertise were essential in the preparation of this second revision. My deepest gratitude and thanks to my Project Editor, Georgette Beatty. Georgette’s amazing talent, creativity, advice, professionalism, and patience were truly invaluable.

My continued gratitude goes to my Copy Editor, Sarah Westfall, for her editing genius, and special thanks goes to the additional talent at John Wiley & Sons, Illustrator Liz Kurtzman and fabulous cartoonist Rich Tennant, who all helped shape this book. Thank you to my Technical Editor and colleague, Roxanne Steffens, for her expert knowledge and contribution. I would also like to acknowledge Holly McGuire, my first Acquisitions Editor; without you, Holly, I wouldn’t have had this opportunity. It has been a privilege to work with all of you.

To my always gracious friend and business partner, Linda Cain. My gratitude for your continued support, beautiful spirit, and faith in me is beyond words. And a special thank you for keeping the business afloat when I was unavailable!

My appreciation and gratitude to all my colleagues, clients, students, and The Etiquette Survival Group consultants who offer their encouragement and motivate me to continue on our quest to raise the awareness of treating ourselves and others respectfully.

I acknowledge gratefully the unfailing love and support of all my family and friends. To my sons, Stephen and Nathan; my sisters, Shirlee and Sandy; my brother Rick; my daughter-in-law Anne Fox; my niece Kelly Moynahan and her husband, Steve — your witty and clever input was much appreciated. And to my biggest fan, Robert Sibley, thank you for being a positive influence in my life and for always believing in me.

Finally, to my two adorable grandsons, Joseph and Michael, you’ll never know the joy you have given me.

May we all strive for a more peaceful and civil society.

Publisher’s Acknowledgments

We’re proud of this book; please send us your comments through our Dummies online registration form located at www.dummies.com/register/.

Some of the people who helped bring this book to market include the following:

Acquisitions, Editorial, and Media Development

Project Editor: Georgette Beatty

(Previous Edition: Pamela Mourouzis)

Acquisitions Editor: Tracy Boggier

Copy Editor: Sarah Westfall

(Previous Edition: Billie A. Williams)

Technical Editor: Roxanne Steffens

Editorial Manager: Michelle Hacker

Editorial Assistants: Erin Calligan Mooney, Joe Niesen, Leeann Harney

Cover Photo: © Legacy Photography

Cartoons: Rich Tennant (www.the5thwave.com)

Composition Services

Project Coordinator: Jennifer Theriot

Layout and Graphics: Joyce Haughey, Stephanie D. Jumper, Heather Ryan

Special Art: Elizabeth Kurtzman

Anniversary Logo Design: Richard Pacifico

Proofreaders: Aptara, Todd Lothery

Indexer: Aptara

Publishing and Editorial for Consumer Dummies

Diane Graves Steele, Vice President and Publisher, Consumer Dummies

Joyce Pepple, Acquisitions Director, Consumer Dummies

Kristin A. Cocks, Product Development Director, Consumer Dummies

Michael Spring, Vice President and Publisher, Travel

Kelly Regan, Editorial Director, Travel

Publishing for Technology Dummies

Andy Cummings, Vice President and Publisher, Dummies Technology/General User

Composition Services

Gerry Fahey, Vice President of Production Services

Debbie Stailey, Director of Composition Service

Contents

Title

Introduction

About This Book

Conventions Used in This Book

What You’re Not to Read

Foolish Assumptions

How This Book Is Organized

Icons Used in This Book

Where to Go from Here

Part I : Starting Down the Road to Better Etiquette

Chapter 1: Examining Etiquette Basics

Taking Pride in Your Own Manners

Making Sure to Present Yourself Positively

Extending Courtesy to Everyone in Your Life

Saying the Right Thing

A Big Deal: Entertaining (and Being Entertained) with Style

Handling Special Situations

Chapter 2: Becoming a Model of Good Manners

Practicing and Benefiting from Thoughtful Behavior

Giving and Receiving Compliments

Rising Above Rudeness

Chapter 3: Presenting Yourself Positively: Dress, Grooming, and More

Putting Together a Winning Wardrobe

Dressing Appropriately for Any Occasion

Getting Spruced Up and Squeaky Clean

Paying Attention to Your Body Language and Posture

Coping with Things That Sneak Up on You

Part II : Fostering Well-Mannered Relationships

Chapter 4: Focusing on Courtesy with Your Family

Being Considerate of Your Better Half

Setting a Positive Example for Children

Acting Politely with Extended Family

Keeping Faraway Relatives Close

Chapter 5: Appreciating the Art of Friendships and Relationships

Widening Your Circle of Friends

Maintaining Your Existing Friendships

Showing Courtesy to Members of the Opposite Sex

Surviving the Dating Scene

Chapter 6: Showing Civility in the Working World

Building Positive Relationships at Work

Handling Unfamiliar Situations

Part III : Converse with Care: Saying Everything Right

Chapter 7: Engaging in Polite Conversation

Initiating a Conversation

Finding Something to Talk About

Listening: More Than Not Talking

Winding Down a Conversation

Chapter 8: Catching Up on Correspondence

Stocking Up on the Hardware of Letter Writing: Paper, Pen, and Other Fun Stuff

Selecting the Right Stationery

Crafting a Well-Written Letter

Writing Letters for Everyday Situations

Addressing Envelopes Appropriately

Chapter 9: Today’s Telephone Etiquette

Making and Receiving Calls

A Wireless World: Minding Your Cell-Phone Manners

Using Voice Mail, Answering Machines, and Caller ID

Providing Telephone Guidelines for Children

Chapter 10: Using New Rules for New Technology

Downloading Some Cyberspace Etiquette

Staying Safe on the Internet

Using Other High-Tech Gadgets Considerately

Chapter 11: Communicating in the Business World

Meeting and Greeting

Addressing Your Staff, Your Colleagues, and Your Boss

Surviving Meetings and Special Events in a Mannerly Way

Talking Business with the Help of Technology

Corresponding in Business Situations

Part IV : That’s Entertainment! Meals, Parties, and Gifts

Chapter 12: Eating Meals with Elegance

Behaving Properly After Everyone Is Seated

Looking at Table Settings

Mastering American and European Eating Styles

Eating Each Course of a Meal

Dealing with Difficult Foods

Making Deals While Breaking Bread

Recovering from Distressing Mealtime Moments and Common Blunders

Chapter 13: Drinking In the Wonders of Wine

Selecting a Pleasing Wine

Examining the Wine

Tasting Wine: An Art and a Pleasure

Getting a Grip on Wine Glasses

Savoring Champagne

Giving a Proper Toast

Drinking Alcoholic Beverages Sensibly

Chapter 14: Hosting a Memorable Event

Injecting Creativity and Organization into Your Party

Extending a Cordial Invitation

Arranging a Tasteful Menu

Welcoming Your Guests and Making a Great First Impression

Ending the Party

Something Special: Hosting a Semiformal or Formal Occasion

Chapter 15: Being a Gracious Guest

Responding to an Invitation

Arriving at an Event

Bringing a Gift

Mingling with Ease

Handling Any Situation Appropriately

Knowing When the Party’s Over

Being a Well-Mannered Houseguest

Following Up with a Thank-You Note

Chapter 16: Giving and Receiving Gifts with Class

Looking at the Basic Responsibilities of the Giver and the Recipient

Walking through the Gift-Giving Process

Giving a Fitting Gift for the Occasion

Expressing Your Thanks for a Gift

Exchanging, Returning, or Refusing Gifts

Part V : Making the Most of Special Situations

Chapter 17: Marking Life’s Major Events

Celebrating the Birth of a Baby

Becoming an Adult

Dealing with a Loss

Chapter 18: I Do! Celebrating Engagements and Weddings

Getting Engaged

Making Arrangements for the Big Day

Issuing Wedding Invitations

Planning Other Wedding-Related Get-Togethers

Celebrating after the Ceremony

Adhering to the Rules of Wedding Gifts

Dealing with Difficult or Unusual Circumstances

Chapter 19: On the Go: Travel Manners for Land, Sea, and Air

Planning a Trip with Minimum Fuss

Getting There Gracefully

Reaching Your Destination and Enjoying Your Stay

When in Rome: Navigating Your Way through International Cultures

Chapter 20: Being Sensitive about Disabilities and Illnesses

Using People-First Terminology

Understanding the Rules of Disability Etiquette

Dealing with Disability Issues in the Workplace

Doing the Right Thing When Someone Has an Illness or Serious Injury

Visiting the Sick in the Hospital and at Home

Talking to Your Children about People with Disabilities and Illnesses

Part VI : The Part of Tens

Chapter 21: Ten Etiquette Tips for Children and Teens

Be Respectful

Speak and Listen Courteously

Share and Share Alike

Look Good and Feel Good

Help Around the House

Meet and Greet with Manners

Practice Table Manners

Be a Good Guest (And a Good Host)

Respect All Cultures

Focus on the Positive

Chapter 22: Ten (Or So) Tips for Tipping Appropriately

Having a Drink at a Bar

Receiving Assistance in Selecting a Bottle of Wine

Being Attended to in a Restroom

Checking Your Coat with a Cloakroom Attendant

Dining in a Sit-Down Restaurant

Eating at a Lunch Counter or Buffet

Ordering Takeout Delivery

Hiring a Babysitter

Having an Appointment at a Hair Salon or Spa

Taking a Taxi

Utilizing a Bellhop’s or Skycap’s Services

: Further Reading

Introduction

Your time will come. When you least expect it, you’ll receive an invitation to a banquet where each table setting involves more utensils than you have in your entire silverware drawer at home. Your company’s annual holiday party will be designated semiformal, and you won’t even have a clean tie. You’ll buy exactly four steaks for Sunday dinner with your in-laws, and they’ll bring along two cousins you never even knew existed. Life is full of moments when you don’t know exactly what to do — but have no fear, a little bit of etiquette can help you through.

Yes, etiquette deals with which fork to use for the salad course and concerns your behavior at cocktail receptions. But etiquette is a much broader issue. Etiquette is your key to surviving every human contact with your sense of humor and your self-esteem intact, and your reputation enhanced. Etiquette works in supermarket checkout lines, at family picnics, at company holiday parties, on the phone, online, and yes, at wedding receptions.

Remember that there’s no such thing as a vacation from good manners. Politeness works everywhere, all the time, and is all about taking the lead, making guests feel welcome, taking the time to evaluate the needs and intentions of others, and behaving in a way that ensures a pleasant outcome. At home, your polite behavior helps everyone in your family develop self-esteem. On the job, good manners encourage others to work well with you. As you go about your errands and chores, polite contacts with others earn you pleasant and helpful responses. As Ralph Waldo Emerson wrote, “Your manners are always under examination, and by committees little suspected, awarding or denying you very high prizes when you least expect it.”

Unfortunately today, many people are exhibiting less civility toward one another, and children are following suit with teachers and peers in the classroom. The point is that everyone should do his best to set a good example and put others first. And that’s a point that you hear again and again in this book. Etiquette For Dummies, 2nd Edition, can help you find a way to put others at ease in almost any situation.

About This Book

You certainly can’t find a shortage of books loaded with the so-called rules of etiquette. This book contains rules, too, but I approach the subject from the perspective of an ordinary person faced with social situations that are just a bit challenging. If you have time to put up your feet and read this book from cover to cover, you can come away with a working knowledge of etiquette in all its aspects. On the other hand, if you just received an invitation to a party and you aren’t sure how to dress or how to behave, you can turn to the appropriate section in this book, find the information you need, and head out to the party with confidence.

Conventions Used in This Book

I include the following conventions to help you navigate this book easily:

Italics point out defined terms and emphasize certain words.

Boldface text indicates the key words in bulleted and numbered lists.

Monofont highlights Web addresses.

When this book was printed, some Web addresses may have needed to break across two lines of text. If that happened, rest assured that I haven’t put in any extra characters (such as hyphens) to indicate the break. So, when using one of these Web addresses, just type in exactly what you see in this book, pretending as though the line break doesn’t exist.

What You’re Not to Read

Feel free to skip sidebars (the shaded gray boxes within chapters). They contain information that’s definitely interesting (to me, at least!) but not crucial to understanding the fine points of etiquette.

Foolish Assumptions

As I wrote this book, I made the following assumptions about you, dear reader:

You want to build better relationships with your family, friends, co-workers, and other important folks in your life through good etiquette.

You seek information on how to behave with courtesy and consideration no matter the situation — whether you’re addressing an in-law, answering your cell phone, opening a gift, or attending a special function.

You may want to provide guidance to someone in your life who needs help with the finer points of etiquette.

You may want to have a competitive advantage in a growing work environment, and good manners just might do the trick.

You just want to refresh what you already know or clear up confusions about the complexities of contemporary etiquette — such as the etiquette rules for new technologies.

For whatever reason you’re reading this book, remember to always trust your instincts, because your gut feeling can be quite powerful and can help you come out feeling better about yourself and those around you.

How This Book Is Organized

I’ve organized this book into parts and then chapters by specific topics and situations. You don’t need to read any previous section to understand the one that interests you; just plunge in anywhere and get what you need. Following is a description of each part and what you can find in it.

Part I: Starting Down the Road to Better Etiquette

In this part, I focus on you! I explain how to take pride in your own manners, give and receive compliments, and rise above rudeness. I also tell you all about how to keep yourself neatly groomed and how to send the right messages with your body language. And if you need to figure out what you should wear to a semiformal or formal event, or you need to get to the bottom of this business-casual thing, look no further than this part of the book.

Part II: Fostering Well-Mannered Relationships

Etiquette is all about putting others at ease. The result is that you build better relationships, whether it’s with the members of your family, your friends, or your co-workers. This part walks you through each type of relationship, giving you advice about making all your relationships better. I also address the particulars of gender relations — an especially tricky area in modern times. Do you hold the door for her or don’t you? Do you allow him to pay the tab or not? This part of the book has the answers.

Part III: Converse with Care: Saying Everything Right

Good communication is essential to good relationships, and thus an essential part of etiquette. This part explains how to handle yourself gracefully on paper, on the telephone, online, and in face-to-face conversations. I also include a chapter on business communication and the particular issues associated with communicating in the workplace.

Part IV: That’s Entertainment! Meals, Parties, and Gifts

Many etiquette questions come up when you’re planning to host a party or dinner. This part provides quite a bit of useful material for uncertain hosts who want to provide a good time for all guests. I also explain how to be a gracious guest who will definitely be invited back and how to both give and receive with the best of manners. You also receive a dose of proper table manners and discover the art of selecting, ordering, and tasting wine!

Part V: Making the Most of Special Situations

Special occasions are times that put many people into a panic, because “normal” behavior may no longer apply. The chapters in this part address those special situations, such as weddings, funerals, baptisms, and bar and bat mitzvahs. I also cover travel, both local and international, as well as the special etiquette that’s required when you’re interacting with someone who has a physical disability or illness.

Part VI: The Part of Tens

This part contains three quick chapters that give you small, easily digestible bits of information. Here, you can find hints on teaching etiquette to children and tips on tipping.

Icons Used in This Book

Every For Dummies book uses icons to help you navigate your way through the text and to point out particularly noteworthy information. Here’s what the icons in this book look like and what they tell you:

This icon highlights important information that you need to bear in mind.

The Tip icon indicates etiquette pointers that can help you get through a particular situation with ease.

Pay special attention to this icon that alerts you of areas you can trip up on if you aren’t careful.

If you see this icon, you can find out about faux pas to avoid at all costs.

Where to Go from Here

So what now? You may use this book as a reference guide, reading any section that interests you. But if you’re new to this etiquette thing, I recommend starting off with the basics in Part I. There, you can get the info you need to set a solid foundation for future good manners. Even if you feel like you have basic manners down pat, a little review never hurt anyone.

If you have a specific situation or event in which you need some etiquette coaching, Parts IV and V offer chapters on a variety of topics. For example, if you’ve been invited to a wedding and you aren’t sure what to wear or what to bring, check out Chapter 18. Or maybe you want to host a dinner party at your home; if so, Chapter 14 is where you want to start.

Part I

Starting Down the Road to Better Etiquette

In this part . . .

T his part explores the basic questions of why knowing how to treat each other and behaving in a polite and considerate manner hasn’t gone out of style. I touch on how good manners apply to your life and ways for you to extend courtesy to everyone. You’ll be a model of good manners in no time! And, why knowing how to best present yourself can get you started down the road to better etiquette!

Chapter 1

Examining Etiquette Basics

In This Chapter

Taking a close look at your own manners

Making a positive impression

Showing civility to all folks

Using the right words in every situation

Entertaining with class

Handling special occasions and circumstances

Good manners are all about making people feel comfortable all the time. Believe me, being polite isn’t just for high society, formal events, and the boardroom. Good manners are badly needed everywhere every day! This chapter provides an overview of etiquette basics; you discover guidelines on everything from presenting yourself positively to handling special occasions with ease. As you read, grade yourself on how you generally conduct yourself right now, noting where you can improve and bring some style and poise into your behavior. It won’t go unnoticed or unrewarded for long.

People have relaxed some rules of etiquette in this century, but you’ll find that the ones you read about in this book will last you for the rest of your life. Being rude or unkind will never be in style. And remember: When in doubt, treat other people as you would want to be treated yourself.

Taking Pride in Your Own Manners

Everyone can greatly benefit by relearning and sometimes revising traditional good manners as they apply to their lives. The first order of any study is to examine how it affects you and how you can make a difference. Are you well versed in the ways of etiquette?

People are often confused by the complex combination of traditional etiquette and contemporary values. What once was considered a show of respect may now unintentionally offend. In fact, what many once considered acceptable isn’t any longer. So, how do you know which rules apply?

Generally, you should always observe etiquette rules that both value human beings and show courtesy. And you should also behave respectfully to everyone, regardless of gender. Why? Because civility builds character and self-esteem. It creates a serene environment and shows regard for yourself and others. Here are a few common courtesies to start you off:

Speak softly.

Reply when someone speaks to you.

Always say “Please,” “Thank you,” and “Excuse me.”

Give and receive compliments sincerely.

Give people space — don’t crowd!

For more on how to take pride in your manners, see Chapter 2.

Making Sure to Present Yourself Positively

People may try to avoid passing judgment too quickly, but at first meetings, they inevitably assess others by how they look. First impressions: You only get one chance! Psychologists say that most people form impressions of others in the first four minutes after their initial meeting and that 80 percent of the impression is based on nonverbal signs. In other words, what comes out of your mouth has very little to do with how people judge you. And, after a first impression is made, getting people to change that judgment is very hard.

How you dress, groom yourself, and handle yourself in public is all part of your packaging. Like product packaging, you can present yourself to be most appealing. And, you can present yourself differently according to the time and place. For example, your appearance should differ depending on your geographic area –– how you dress and act in Yellowstone National Park, as opposed to Midtown Manhattan.

Here are a few important guidelines for an appropriate presentation:

Being casual doesn’t extend to poor grooming — always be clean and neat.

Avoid clothing extremes, revealing clothing, and evening or party wear in the workplace.

Don’t sacrifice comfort for trends or fashion.

Use good taste or get help figuring out what is tasteful.

You don’t need a millionaire’s budget to be perceived as confident and self-assured. As important as clothes and makeup are to your image, posture, and how you carry yourself are essential parts of the package. When you stand with a slouch or sit with a slump, you’re telling others that you don’t feel confident and you’d like to be left alone. On the other hand, when your head is erect, your gaze outward, and your backbone as straight as Mother Nature made possible, you’re inviting others to meet with you on equal terms. For more on making a positive impression, see Chapter 3.

Extending Courtesy to Everyone in Your Life

You may feel like you have a lot of rules to follow in order to behave appropriately in all situations. Clearly, one of the most important aspects is getting along with those close to you and with those you interact with on a daily basis. In the following sections, I give you some guidance on being courteous to family, friends, dates, and business colleagues.

Family

Behaving like a polite adult all the time isn’t easy, and unfortunately, as time passes, familiarity often leads to shortcuts in considerate communication. However, you can’t find a better place to practice good manners than in your own home! Treating your family with respect and exhibiting polite behavior contributes to a peaceful environment and refuge from daily aggravations.

Remember a few of the following tips (for more in-depth advice, check out Chapter 4):

Go ahead and say those nice things. Don’t just enjoy a meal; say that you enjoyed it.

Be considerate of your better half and children by respecting their privacy. Don’t snoop, knock before you enter a room, and practice being a good listener.

Treat your family members as if they were honored guests. Their responses may surprise you.

Friends and relationships

You have many reasons to figure out good manners and follow the rules of etiquette — especially in personal relationships. Treating others with respect, kindness, and consideration creates meaningful friendships and leads to self-fulfillment. I listed just a few important guidelines here (see Chapter 5 for the full scoop on the art of friendships and relationships):

Create boundaries and set limits.

Discover how to communicate clearly to avoid misunderstandings.

Express delight in other people’s accomplishments.

Don’t give advice unless asked.

Figure out when you need to agree to disagree.

Never break an appointment with friends in favor of a date.

Business colleagues

In business relationships today, you need to know how to conduct yourself properly in a variety of situations; your ability to respectfully respond to certain individuals and situations can not only put others at ease, but also build your self-confidence. Remember that your behavior is observed and judged daily by employers, clients, and co-workers, and your ability to establish effective working relationships with others can make or break your career.

Regardless of what your job is, you can count on the following do’s and don’ts of making a positive impression in the business world:

Never keep people waiting. If you can’t avoid being late, call ahead, and after you arrive, remember to apologize.

Dress appropriately at all times. When in doubt, always dress conservatively. Look at management for ideas and stay with well-made, tasteful clothes. If your company has a dress code, follow it.

Keep a cheerful, positive attitude. Don’t be a complainer, and always think before you speak. Stay away from gossip, offensive language, or off-color jokes.

Head to Chapter 6 for additional details about etiquette in the workplace.

Saying the Right Thing

Communication is an essential part of being courteous to others — whether you’re conversing, writing a letter, talking on the phone, or chatting on the Internet. What you say reflects who you are, so you want your words to build others up, rather than tear them down in any way. And while not everyone is a natural communicator, you can figure out some simple communication tools so you don’t come across rude or lacking confidence. In the following sections, I provide you etiquette know-how on various methods of communication.

Polite conversation

A conversation is when two or more people discuss different topics, exchange ideas, share information, and give each other an opportunity to contribute. Having a conversation is the best way to find out what other people like, think, and need. It’s what people do to get to know one another.

During a chat, always think of the other person. Show your interest by asking questions about her. Asking questions that require more of an answer than yes or no graciously brings the other person into the conversation. For example, instead of asking, “Oh! Is that a new shirt?” you may want to say, “I really like your shirt; it looks great on you. Where did you find it?”

Another objective of polite conversation is to be aware of how you say something. The tone of your voice is just as important as what you say. Do your best not to ever use profanity or name call, and try to respond politely and with respect — even if you’re angry. The old adage of “don’t say anything if you can’t say something nice” still applies.

A few additional key elements of a good conversation include the following:

Good eye contact and body language

Active listening

Not interrupting

Not monopolizing the conversation

Responding and contributing to the conversation

Using polite words such as “Please,” “Thank you,” and “Excuse me”

Not talking where others can overhear and be put off

Avoiding gossip

See Chapter 7 for more information on engaging in polite conversation.

Correspondence

Interested in writing a letter? Before you begin, you need a few essentials, such as proper stationery, a writing utensil, envelopes, and stamps. A letter also should have the following proper formatting:

Address

Date or dateline

Salutation

Main body with headings

Closing phrase

Signature

With the formatting down, it’s time to write your letter with the right words. The basic rule of etiquette in any circumstance, including written communication, is to have and to show consideration for the other party. If you just stop and think how the other person is likely to receive your communication, you can go a long way in preventing misunderstandings and not giving offense. To find out more about correspondence, see Chapter 8.

The telephone

Hello! The telephone seems to bring out either the best or the worst in people. If someone is looking for an opportunity to be rude and unmannerly, the telephone provides the perfect avenue. On the other hand, you can bring out the very best in the person on the other end of the line by going the extra mile to be courteous. You can also bring out the best in yourself when using the telephone.

A few elements to keep in mind when speaking on the phone or leaving messages are:

Always adjust your tone to be appropriate to the situation.

Enunciate clearly, so the person on the other end can understand you.

Consider whether you’re calling at an appropriate or convenient time. Ask the person you’ve called whether the time is convenient or if they would like you to return the call at another time.

When leaving messages on others’ voice mails, speak clearly, slowly, and briefly and tell the person why you called and when she can call you back.

Whether or not the person you’re calling has your number, show courtesy by leaving it anyway. Say the number and area code at the beginning of your message and again at the end.

Even if the purpose of your call is unpleasant (such as to make a complaint to a store), sounding pleasant can get the conversation off on the right foot and make the recipient of your call more inclined to help you in an equally pleasant manner. Take the opportunity to reinforce your friendships and social and business contacts by exercising your very best manners when using the phone.

For more on using the phone, including cell phones, voice mail, answering machines, caller ID, and teaching telephone etiquette to children, see Chapter 9.

The World Wide Web

My grandfather always said to never put down in writing what you don’t want someone else to read. This saying is a great one to remember when you write e-mails and send communications over the Net. Because you’re putting your correspondence into the written word, anyone who receives it can copy, edit, change, store, or otherwise manipulate your message. What you send may be printed for future review. So make sure you never appear rude, intrusive, crass, arrogant, uneducated, or plain lazy.

Here are a few general tips for communicating on the Internet:

Always use the subject line to state the purpose of your e-mail.

Keep sentences short, clear, and to the point.

Spell out words and don’t use acronyms; otherwise, your reader may not understand what you’re saying.

Limit subject matters. People like to read short e-mails.

Use words that are simple, clear, and concise.

Always use a greeting and salutation.

The Internet is a wonderful source of information and, of course, presents a great ability to share information and have fun. Saying that, it can also be a terrible and frightening place especially for children and unaware users. I recommend that parents take control of their children’s computers and place controls and security procedures in place.

For more details and guidelines for minding your cyberspace manners, see Chapter 10.

Business communication

Communication is essential in business, just as it is in personal life. Check out Chapter 11 for a crash course on the following essential tasks and more:

Making introductions

Addressing your staff, colleagues, and boss

Communicating successfully at meetings

Making the most of special business events

Handling phone calls, voice mail, faxes, and e-mails

Writing business letters

Will knowing the proper way to handle these challenges really make a difference in your career or help you get ahead? Absolutely!

A Big Deal: Entertaining (and Being Entertained) with Style

Entertaining plays an important role in your life, one that is universal to all types of people in every segment of society. Entertaining can do the following:

Provide you with invaluable moments, the sharing of your time, home, food, and families.

Provide you an avenue through which new relationships and memories are made, ideas are exchanged, and business alliances are formed.

Lift your spirits by rescuing you from the same old routine. You just never know what may transpire! When you take time to enjoy the pleasure of another’s company, the possibilities are endless!

In the following sections, I outline the important elements of entertaining and being entertained.

Dining and drinking

Polite dining at the table, whether formal or informal, has been one of the codes of behavior that has always set human beings apart from animals. Human beings may also be “animals,” but they think and converse with each other –– and this sets people apart from all other creatures. Nowhere else is a person’s difference from beasts more evident than in his eating manners and social behavior.

Say the words dining etiquette and many people automatically conjure up images of old, stuffy rules of behavior at the dinner table. And long ago, those rigid rules were needed. Formal dining still reflects this level of etiquette, but today, dining has become simplified.

Table manners and dining etiquette are just a means to an end. Knowing how to enjoy the finer things in life — good company, good food, and good conversation — is the backbone of a great dining experience. Knowing proper etiquette simply gives you more confidence in embracing new dining experiences, whether it’s dinner at the White House, job interviews over a meal, or brunch at your best friend’s home. Dining etiquette today is more important than ever.

Don’t eat your food like a vacuum cleaner picking up dust! Take time to talk with those around you and finish when everyone else finishes. Food was meant to be enjoyed, not merely ingested.

Behaving politely at the table, whether informal or not, hasn’t disappeared or gone out of style! To find out what to do before dining begins, during the meal, and afterward, see Chapter 12. For details on the wonders of wine, head to Chapter 13.

Throwing a get-together

Being an outstanding host comes naturally for some, but this skill can be learned. What does it mean to be an outstanding host? Simply make sure your guests have a good time. Your guests take subconscious clues from you, so be comfortable. If you’re laughing, talking to people, and having a good time, the chances are greater that they will as well.

Here a few specifics for hosting a memorable event:

Select a dynamic blend of invitees and work out the seating before your guests arrive.

Invitations should be specific and give guests enough details so they know what to expect.

After you’ve decided on a menu, make sure that you know how to prepare everything.

Greet your guests at the entrance with a welcoming smile.

A hostess never allows her guests to drink and then drive. If your guests have had too much to drink, call a taxi or take their car keys and put them up for the night. You can all sleep much more soundly knowing everyone is safe.

For more key strategies for successful entertaining, see Chapter 14.

Behaving when you’re a guest

Whether you’re a houseguest or attending a grand formal evening, your role as a guest is as important as that of the host. To be a well-mannered guest, you need to do more than be well-mannered. Keep the following tips in mind (and head to Chapter 15 to discover everything you need to know about being a gracious guests who always gets invited back):

Respond to invitations promptly.

Mingle! Introduce yourself to other guests, start a conversation, and be sure to participate.

Use your table manners.

When you’re a houseguest, offer to pitch in with chores and clean up after yourself — never leave your belongings strewn around the house.

Always follow up with a thank-you note, card, or letter of appreciation within a few days of the event (the sooner, the better!).

Giving and receiving gifts

One of the great pleasures in life is giving to others. Giving a gift isn’t a simple matter of spending as much as you can afford on an item and just handing it over. Stay within your means when selecting a gift, and keep the recipient in mind.

As the recipient, you need to be mindful of the giver, and be sure to express your thanks for whatever you may have been given. Even if the gift isn’t exactly what you were hoping for, you can still show great poise by making the giver feel appreciated.

For the basic responsibilities of the giver and the receiver of gifts, as well as certain etiquette rules to presenting, exchanging, returning, or refusing a gift altogether, check out Chapter 16.

Handling Special Situations

Special occasions such as weddings and funerals can put your manners to the test. Even though you encounter these situations less frequently, they often require you to be aware of a different set of etiquette rules. Travel, whether within your own country or in an entirely new culture, poses challenges as well. And interacting with people who have disabilities or illnesses may take you into a new realm of etiquette in which you’re unsure of the proper behavior. I address how to handle these situations in the following sections.

Major life events

Celebrating life’s big events are often a challenge: They call on you to stop what you’re doing and give of yourself to others. Whether you’re attending a christening, a funeral, or a graduation, what matters most is that you’re there for your friends and family and that you care. For more information to help you make it through life’s major events with grace and style — and your composure intact — see Chapter 17.

Engagements and weddings

One of the most important (and possibly most stressful) events in life is planning a wedding. And traditional wedding etiquette has evolved with time, which only adds to the confusion and uncertainty for the happy couple. You may be wondering who pays for what, what kind of a ceremony should you have, how to deal with blended families, and what you need to include on your invitations. You can find the answers to these and other questions on engagements and weddings in Chapter 18.

Above all, don’t turn into bridezilla or the groom from the black lagoon. Try to remain gracious and keep other people’s feelings in mind as you proceed with your wedding plans. The big day is yours, and the decisions are yours to make, but you don’t need to bulldoze anyone in order to get what you want.

Travel near and far

Being a model of good manners means that when you leave home, your manners travel with you. A few key elements for having a safe and successful trip include the following:

Select your travel companions with care.

Get to know about the place you’ll be traveling to beforehand.

Dress appropriately.

Behave with extra courtesy in a foreign country.

Adapt to local customs of eating and drinking.

Make your way to Chapter 19 for full details for traveling anywhere with your manners intact.

Disabilities and illnesses

The misunderstandings, lack of awareness, and thoughtlessness toward a person with a disability, impairment, or serious illness not only creates barriers, but it also causes fear, hurt, and isolation. As with most equalities issues, use of appropriate language and correct use of terms is crucial for respectful and dignified communication. You need to educate yourself (and perhaps your children) and give considerate thought to remove any unnecessary discrimination and avoid misunderstandings.

For more information about interacting with people who have disabilities and illnesses, see Chapter 20.

Chapter 2

Becoming a Model of Good Manners

In This Chapter

Knowing the benefits of practicing thoughtful behavior

Mastering the art of compliments

Handling rudeness

People constantly ask me questions like, “Is there really any need to know about old-fashioned etiquette?” or, “Does etiquette still matter in today’s society?” My answer? Absolutely!

Today’s world is fraught with everyday stresses about work, family, children, finances, and even homeland security. People are so entrenched with their own personal concerns and agendas that they tend to ignore others around them. That ignorance is what leads to bad behavior.

President George W. Bush has called the incivility, the lack of manners, and the mean-spiritedness in American schools “a national crisis.” Recent surveys show that educators, politicians, and parents agree. Though many people may agree that a problem exists, they aren’t asking themselves the important question: How much am I a part of this problem?

Everyone can greatly benefit by re-examining traditional good manners as they apply to contemporary life and the work environment. Taking stock of what really counts is important — like acknowledging someone with a proper introduction or treating family and friends with common respect and consideration.

Good manners are much like a roadmap, providing ways to improve how you feel about yourself and others. Simple skills and techniques of common courtesy that can improve all your relationships and your overall state of happiness can be incorporated into the way you live and work.

Yes, some elements of etiquette deal with which fork to use for the salad course and your behavior at cocktail receptions. But etiquette, in general, is a much broader issue. Being a model of good manners is your key to surviving every human contact with your sense of humor and your self-esteem intact and your reputation enhanced. In this chapter, I offer some guidelines with the hope that you’re inspired to think about and practice good manners every waking hour.

Practicing and Benefiting from Thoughtful Behavior

Practice is a word with several meanings. The expression “practice makes perfect” implies that the mere repetition of an action makes it second nature. Saying that a routine is common practice means that it’s habitual behavior. Music students know that practicing is a way to sharpen skills and prepare for public performances. Constantly applying good manners in your daily interactions, as I show you how to do in the following sections, rewards you and those around you.

Start by becoming aware! Try to grade yourself on how you generally conduct yourself socially and professionally right now, noting where you can improve. Begin by asking yourself how you feel after the fact. Do you later regret your comments or behavior? Did you overreact or respond in anger? Make a mental note where you can make positive changes. Make a list or keep a journal of the areas you would like to improve. Check it weekly or monthly to see whether you’ve made progress. This isn’t rocket science — improving your conduct just takes a level of awareness and a little (here’s that word again) practice!

You can have no such thing as a vacation from good manners or politeness. A well-mannered person behaves nicely toward everyone, all the time.

Building character and self-esteem

Webster’s New World College Dictionary defines civility as 1) politeness, especially in a merely formal way 2) a civil, or polite, act or utterance.

You direct civility, or courtesy, outwardly to those around you rather than inwardly. In being civil, you make small sacrifices for the good of all and the sake of harmoniously living together on this earth. However, you can find personal benefits when you’re respectful of others: a gift of superior character and heightened self-esteem. I cover these benefits in the following sections.

Character

“Character may be manifested in the great moments, but it is made in the small ones.” What does this quote from preacher Phillips Brooks mean? The little acts of kindness are what really counts, such as going out of your way to help a friend; remembering to say “Please,” “Thank you,” and “Excuse me”; being a good listener; smiling often; and responding to other’s rudeness with restraint.

Behave as if you care about others as a way of caring about yourself. Your behavior is an indicator of your character. If you work on building your character, your behavior never embarrasses you!

Here are a few specific tips for building character:

Develop thoughtfulness. Thinking with your head and your heart can help you go a long way in putting other’s needs before your own wants and desires. Look for ways you can help others at home or at work.

Watch what you say — and how you say it. Your choice of words has an enormous impact on the way you interact with others, and try to be aware of your tone of voice when you speak to others.

Celebrate diversity; tolerate and accept differences. Get to know people who are different than you. Enlighten yourself! Become a considerate human being and encourage your family to follow your lead. You’ll be doing everyone a favor.

Self-esteem

The way you feel about yourself impacts the types of choices you make and also in how you treat others. Your self-esteem includes you accomplishments in life, also in the way others see you and how you think of yourself as a person.

Self-esteem develops largely through your experiences with successes and challenges as you grow up. If you’ve had experiences of being praised, loved unconditionally, trusted, and listened to, then you’re likely to have healthy self-esteem.

If, on the other hand, your experiences have been those of being harshly criticized, ridiculed, ignored, abused, or made to feel inadequate, then you’re likely to experience low self-esteem.

Fortunately, no matter what your experiences have been until now, you have the opportunity to improve your self-esteem, and the self-esteem of those around you, by applying good etiquette. Skills and tools to raise, or reinforce, your self-esteem include the following:

Give and receive compliments with sincerity and grace. (I cover compliments later in this chapter.)

Practice and use table manners at all times (see Chapter 12 for details).

Always say “Please,” “Thank you,” and “Excuse Me.”

Make time to do things with those that care about you.

Ignore or stay away from people who put you down or treat you badly.

Do things that you enjoy and that you do well.

Focus on and work to develop your special talents.

Set short term and long term goals and reward yourself when you succeed.

Make good choices for yourself, and take responsibility for yourself and your actions.

If you’ve made a mistake, apologize immediately, and then move on.

Always do what you believe is right.

Write positive traits about yourself in a journal.

List etiquette traits you would like to achieve and maintain.

Using common sense

Etiquette may be intimidating for most — but hey, relax! Common courtesy is nothing more or less than common sense. You can find nothing more common than those little magic words, please and thank you. Or are they that common? They certainly should be. Simply looking someone in the eye and saying “Thank you” can make all the difference in the world.

If you’re feeling a little unsure about yourself in certain situations, just think about how you want others to treat you. If you treat others with dignity and respect, they will do the same. What goes around really does come around.

Manners must be sincere, so practice until it comes naturally and from the heart. Try to bring some consideration, grace, and style back into your life through your personal presence and demeanor. Be perceptive, aware, and mindful — and always use your best judgment. Here are a few basic tips:

When in public, be discreet with your cell phone calls and keep the vibrate mode on. Avoid taking cell phone calls when you’re having face-to-face time with other people, such as during meals.

Always check behind you when entering or exiting a door. If someone is behind you, be sure to hold the door open no matter whether the person is a male or female.

Being pushy and speaking loudly in public, especially in a small shop, in line at the post office, or in a restaurant, is unfortunately common nowadays. However, it’s not the loudest person who impresses his dinner companions or strangers in public; it’s the person with quiet confidence and good manners. Always try to use low, intimate tones, and if you’re waiting in a long line, practice patience, don’t complain out loud, or make a scene.

Making lasting impressions

Most people have heard the saying, “You only have one chance to make a first impression.” Though you may not always admit it, most people do make character judgments within the first few seconds of meeting someone. Appearances and behavior leave a lasting impression about a person’s overall abilities and character.

Good manners and thoughtful behavior do matter. They were important years ago at your mother’s dinner table and are vital today if you’re looking to close the deal or simply leave positive impressions at social gatherings. People are still watching, but the stakes may be higher for you. The judgments others make about you can affect your future.

You need to show that you understand what is appropriate and that you care about the impression you make. Often your behavior can make or break a relationship or a career. Here are a few tips to help you make a good first impression:

Dress for success. While the saying may seem cliché, what you wear gives others an idea of who you are. So if you’re going to meet a new client at your law firm, don’t you dare pull out the sweat pants and flip flops. And remember that personal hygiene is just as important as what you wear. (For more on personal dress and hygiene, head to Chapter 3.)

Be punctual. Arriving late for a first date makes a bad impression. If you’re late, be sure to apologize. If it was your fault, admit it.

Present yourself with confidence. Stand up straight, smile, shake hands, and make eye contact. By doing so, you come across as someone who has his act together.

Make sure what you say is courteous and positive. Your words say a lot about who you are. You need to be sure to not use profanities, avoid off-color jokes, and stay away from gossip. Gossip can be entertaining when it passes along positive and interesting information, but is dangerous when it demeans or endangers another person’s character.

Empowering yourself through good manners

Another way to think about civility is to associate it with the word leadership. When you take the lead in putting people at ease and making every situation pleasant, you exhibit poise. Poise comes from being self-confident.

In today’s climate, etiquette and civility are sometimes seen as snobbery. Others view polite behavior as a sign of weakness, and some professionals actually believe that it’s impossible to get to the top while being gracious and polite. None of this is true. Knowing how and when to ask for what you want in a polite manner means empowerment.

When you need to ask for something, be sure to remember the following:

Speak up. Even if you feel intimidated or nervous, you can get around these roadblocks that undermine your efforts by speaking with confidence.

Invite reactions, making it easy for your allies to respond to your request or expectation. Be open to constructive criticism.

Be specific, focus clearly on what you really want or need, and ask for it. You may even want to jot down a few notes or rehearse mentally before making your request, especially if you’re about to ask someone on a date.

Don’t undermine yourself. Adding on demeaning tag beginnings or endings — such as, “I know this is a stupid question, but. . .” or “I’m sorry to have to ask you this.. .” — makes you sound like you lack self-confidence.

Being assertive doesn’t equal rudeness. Take responsibility for nurturing and maintaining your own self-esteem. When you’re competent in using basic assertive skills, you can feel confident to handle most situations and can achieve the respect you deserve.

Creating a serene environment

You can find no better place to practice good manners than with people in your day-to-day life, those with whom you live and work. Treat your family, friends, and co-workers with respect and courtesy, and all the difficulties of the outside world are easier for them (and you) to bear.

Simple expressions of politeness at home contribute to an environment of refuge from daily aggravations. Don’t be stingy when using courteous expressions like the following (and don’t limit yourself to only these five):

“Please pass the potatoes.”

“Thanks for the glass of water.”

“I really appreciate your help in folding the laundry.”

“You look nice this morning.”

“I’m proud of your grade in biology.”

It looks a little corny on paper, but this approach can accomplish miracles at home. Do it. Say it. Be nice. Treat your family members as if they were honored guests, and their responses may surprise you. Courtesy is contagious!

Even in the professional setting, common courtesies and good etiquette improve your working environment. After all, you can spend approximately one-third of your day at the office, so a little effort can pay huge dividends in positive energy in your workplace.

For instance: On the job, a timely “Hello” or “Good morning” greeting and a sincere smile can humanize the office. After you’ve greeted a person, you’ve paved the way for a silent nod as you pass each other several more times that day.

Head to Part II for more information on fostering well-mannered relationships with everyone in your life.

Spreading civility to those who need it most

Your considerate behavior can have a magical effect on others in your life. If you succeed in surviving a good manners challenge, then others around you can feel more confident and empowered.