Exchange Server 2010 Administration E-Book

Joel Stidley

• Herausgeber: John Wiley & Sons
• Kategorie: Wissenschaft und neue Technologien
• Sprache: Englisch

Seitenzahl: 970

Veröffentlichungsjahr: 2010

Beschreibung

A soup-to-nuts guide for messaging administrators Exchange Server is the world's leading e-mail server software. Windows 7 and Server 2008 R2 have made changes that messaging administrators need to know and understand in their daily work with Exchange Server. This Sybex guide focuses on the skills, concepts, technologies, and potential pitfalls that admins in the trenches need to understand. It also provides the information they need to earn MCITP certification. * Updates in Exchange Server, the world's leading e-mail server software, require messaging administrators to update their knowledge in order to provide the best possible e-mail solutions * Highly focused and comprehensive, this guide teaches you to design a highly available e-mail messaging server, install and configure Exchange Server 2010, work with recipients, groups and mailboxes, configure public folders, secure Exchange, and more * CD includesvideo walkthroughs of more difficult tasks, practice exams, and electronic flashcards. Exchange Server 2010 Administration offers real-world knowledge that messaging admins need every day and helps prepare candidates for the MCITP certification exam. CD-ROM/DVD and other supplementary materials are not included as part of the e-book file, but are available for download after purchase.

Leseprobe

Table of Contents

Cover

Title Page

Copyright

Publisher's Note

Dedication

Acknowledgments

About the Authors

About the Contributing Authors

Table of Exercises

Introduction

Chapter 1: Introduction to Exchange Server 2010

Brief History of Exchange Servers

New Features in Exchange Server 2010

Improvements in Exchange Server 2010

Discontinued Features

Comparison between Exchange Server 2007 and Exchange Server 2010

Client Benefits to Exchange Server 2010

Summary

Chapter Essentials

Chapter 2: Installing and Configuring Exchange Server 2010

Understanding the Administrator’s Job Role

Installing Exchange Prerequisites

Preparing the Infrastructure for Exchange Server 2010

Preparing the Infrastructure for Exchange Server 2010 Deployment

Introducing the Server Roles

Installing Microsoft Exchange Server 2010

Understanding Role Based Access Control

Summary

Chapter Essentials

Chapter 3: Configuring Connectors, Routing and Transport, and Connectivity

Configuring Connectors

Configuring Message Routing and Transport

Configuring Client Access for Exchange Server 2010

Summary

Chapter Essentials

Chapter 4: Managing Exchange Server 2010 Mail-Enabled Objects

Understanding Databases in Exchange Server 2010

Creating Mailboxes

User Mailbox Properties

Creating Resource Mailboxes

Modifying Resource Mailbox Properties

Configuring Mail-Enabled Groups

Modifying Mail-Enabled Group Properties

Configuring Mail Contacts

Moving Mailboxes

Using the Exchange Control Panel and Outlook Web App

Managing Myself in the Exchange Control Panel

Managing an Organization with the Exchange Control Panel

Managing Another User’s Inbox with the Exchange Control Panel

Summary

Chapter Essentials

Chapter 5: Configuring and Managing Public Folders

Creating Public Folders

Managing and Configuring Public Folders

Replicating Your Public Folders

Summary

Chapter Essentials

Chapter 6: Configuring Security, Compliance, and Policies

Configuring Role BasedAccess Control

Introducing Message Compliance and Record Management

Configuring Transport Rules

Managing Policies and Address Lists

Configuring Antivirus and Antispam Solutions

Summary

Chapter Essentials

Chapter 7: Configuring High-Availability Solutions for Exchange Server

Introducing High Availability in Exchange Server 2010

Understanding Database Availability Groups

Managing a Database Availability Group

Managing Database Copies

Availability for Client Access, Hub Transport, and Edge Transport Roles

Summary

Chapter Essentials

Chapter 8: Disaster Recovery Operations for Exchange Server

What Is Disaster Recovery?

Avoiding Disasters and Reacting to Them

Configuring Backups

Recovering Messaging Data

Backing Up and Recovering Server Roles

Summary

Chapter Essentials

Chapter 9: Monitoring and Reporting with Exchange Server 2010

Monitoring Databases

Performing Message Tracking

Monitoring Client Connectivity

Creating Server Reports

Creating Usage Reports

Summary

Chapter Essentials

Chapter 10: Planning the Exchange Server 2010 Migration and Infrastructure

Understanding the Messaging Professional’s Job Role

Using a Framework for Deploying Exchange Server 2010

Preparing Exchange Server 2010 for Deployment

Planning Namespaces

Planning Your Migration and Coexistence

Summary

Chapter Essentials

Chapter 11: Designing and Deploying Mailbox Services

Designing Mailbox Services

Deploying the Mailbox Server Role

Summary

Chapter Essentials

Chapter 12: Designing Routing and Client Connectivity

Getting to Know Exchange 2010 Server Transport and Routing Features

Planning Exchange Server 2010 Routing

Defining Transport Server Hardware

Deploying the Exchange Server 2010 Infrastructure

Exchange 2010 Client Access and Connectivity

Deploying Exchange Server 2010 Client Access Servers

Choosing Hardware and Sizing

Deploying the Exchange Server 2010 Client Access Server Role

Summary

Chapter Essentials

Chapter 13: Designing Security and Compliance

Designing Messaging Security and Compliance

Planning Exchange Permissions Models

Designing Message Hygiene

Designing Client Access Security

Designing Message Archival and Discovery

Summary

Chapter Essentials

Chapter 14: Designing High Availability and Recovery

High Availability Overview

Designing and Deploying Exchange 2010 High Availability

Designing Exchange Backup and Recovery

Summary

Chapter Essentials

Appendix A: Microsoft’s Certification Program

How Do You Become Certified on Exchange Server 2010?

Certification Objectives Map

Appendix B: About theCompanion CD

What You’ll Find on the CD

System Requirements

Using the CD

Troubleshooting

Glossary

Index

End-User License Agreement

Back Insert

Acquisitions Editor: Jeff Kellum

Technical Editor: Bob Reinsch

Production Editor: Christine O’Connor

Copy Editor: Judy Flynn

Editorial Manager: Pete Gaughan

Production Manager: Tim Tate

Vice President and Executive Group Publisher: Richard Swadley

Vice President and Publisher: Neil Edde

Media Project Manager 1: Laura Moss-Hollister

Media Associate Producer: Josh Frank

Media Quality Assurance: Shawn Patrick

Book Designers: Judy Fung and Bill Gibson

Compositor: Craig Woods, Happenstance Type-O-Rama

Proofreader: Scott Klemp and Louise Watson, Word One New York

Indexer: Robert Swanson

Project Coordinator, Cover: Lynsey Stanford

Cover Designer: Ryan Sneed

Copyright © 2011 by Wiley Publishing, Inc., Indianapolis, Indiana

Published simultaneously in Canada

ISBN: 978-0-470-62443-2

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Library of Congress Cataloging-in-Publication Data

Stidley, Joel, 1976- Exchange server 2010 administration : real world skills for MCITP certification and beyond / Joel Stidley, Erik Gustafson. p. cm. ISBN-13: 978-0-470-62443-2 (pbk.) ISBN-10: 0-470-62443-4 (pbk.) ISBN: 978-0-470-94733-3 (ebk.)ISBN: 978-0-470-94735-7 (ebk.)ISBN: 978-0-470-94734-0 (ebk.) 1. Microsoft Exchange server. 2. Client/server computing. 3. Electronic mail systems. 4. Electronic data processing personnel—Certification. I. Gustafson, Erik, 1971- II. Title. QA76.9.C55S797 2011 005.7’1376—dc22 2010036021

TRADEMARKS: Wiley, the Wiley logo, and the Sybex logo are trademarks or registered trademarks of John Wiley & Sons, Inc. and/or its affiliates, in the United States and other countries, and may not be used without written permission. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. All other trademarks are the property of their respective owners. Wiley Publishing, Inc., is not associated with any product or vendor mentioned in this book.

10 9 8 7 6 5 4 3 2 1

Dear Reader,

Thank you for choosing Microsoft Exchange Server 2010 Administration: Real World Skills for MCITP Certification and Beyond. This book is part of a family of premium-quality Sybex books, all of which are written by outstanding authors who combine practical experience with a gift for teaching.

Sybex was founded in 1976. More than 30 years later, we’re still committed to producing consistently exceptional books. With each of our titles, we’re working hard to set a new standard for the industry. From the paper we print on, to the authors we work with, our goal is to bring you the best books available.

I hope you see all that reflected in these pages. I’d be very interested to hear your comments and get your feedback on how we’re doing. Feel free to let me know what you think about this or any other Sybex book by sending me an email at [email protected]. If you think you’ve found a technical error in this book, please visit http://sybex.custhelp.com. Customer feedback is critical to our efforts at Sybex.

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Neil Edde

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Sybex, an Imprint of Wiley

This book is dedicated to our friendship, our loving families, and our friends; all of which make us who we are today.

Acknowledgments

This book, like all publications, took a lot of hard work and patience on many levels. We would like to thank Jeff Kellum, Christine O’Connor, and the others at Sybex for their commitment to this book and their vision for this new series of books. Also, a sincere thank you goes out to the entire Microsoft Exchange development team for making a truly awesome product and doing so much to meet the needs of their customers.

One of the most critical pieces of a successful technical book is the accuracy. Thankfully, we had the best editors, Judy Flynn and Bob Reinsch who worked hard to make this book accurate both technically and grammatically.

We are also indebted to a number of other people who were crucial for providing honest and direct guidance and assistance along the way: Joseph Nguyen, Brian Tirch, Joézer Cookey-Gam, Jules Yacho, Kory Sebby, and Jon Webster.

About the Authors

Joel Stidley has been working in the IT field for 15 years, and he has been a computer fanatic for much longer. He obtained his first Microsoft certification in 1999 and is currently an MCSE, MCTS, and Exchange MVP. At the beginning of his IT career, he was supporting MS-DOS and Windows for Workgroups clients on a Novell NetWare network at a small manufacturing company. Shortly thereafter, he discovered the joys of Windows NT Server. Joel worked with Microsoft Exchange on the Exchange Server 5.0 beta releases. Since that time, he has done migrations from legacy messaging systems such as Lotus cc:Mail to Exchange as well as numerous migrations from Exchange 5.5 to 2000 and 2003 versions. He also led an engineering team to create a shared Exchange 2000 hosting platform before Microsoft released guidance on how to do so. Since then, he has been working extensively with Exchange in a variety of environments.

In 2004, Joel founded ExchangeExchange.com, a Microsoft Exchange-focused community website, where he blogs and provides forums for discussing Exchange, PowerShell, certification, and general Windows topics. In the last few years, he has also been writing extensively. He contributed content to MCITP: Microsoft Exchange Server 2007 Messaging Design and Deployment Study Guide: Exams 70-237 and 70-238 (Sybex, 2007) and served as lead author on Professional PowerShell for Exchange Server 2007 SP1 (Wrox, 2008), MCTS: Windows Server 2008 Applications Infrastructure Configuration Study Guide: Exam 70-643 (Sybex, 2008), and Microsoft Exchange Server 2010 Best Practices (Microsoft Press, 2010). Currently, he is the principal systems architect at Terremark Worldwide Inc., where he works with a variety of cloud computing and messaging technologies.

Joel lives near the Dallas, Texas area with his wife and two children. You can contact him at [email protected] or read his blog at http://exchangeexchange.com/blogs/joel.stidley/.

Erik R. Gustafson is a nine-year veteran of IT consulting and IT support. He started working professionally with Microsoft products while running a successful signage business in 1995, and after selling the business a few years later, he refocused his career on providingIT services. He obtained his first Microsoft certification in 2002 and is currently an MCSE and an MCSA. For the last few years he has helped grow an IT consulting business and set up an IT managed service provider from the ground up. Recently, he has relocated to the Dallas area with his wife, Kelly, and now works as a solutions architect for Terremark Worldwide Inc.

Erik also was a contributing author of MCTS: Windows Server 2008 Applications Infrastructure Configuration Study Guide: Exam 70-643 (Sybex, 2008) and writes Microsoft exam simulation questions for Ucertify.com.

You can contact Erik at [email protected] or read his blog at www.blueskwer.com.

About the Contributing Authors

Joseph Tuan Nguyen, MCITP, is a systems architect with 13 years’ experience working with Exchange Server. He has worked as a system administrator, consultant, author, and trainer covering various Microsoft server technologies for messaging, communications, and collaboration. He has worked in small, medium, and enterprise organizations and is currently employed at the University of Oklahoma, where he puts his professional and technical experience to work serving the needs of the campus community. He resides in Oklahoma City with his wife, Jessica, and two daughters, Natalie and Claire.

Jules Yacho has over 13 years of IT experience. He is currently employed as a regional sales engineer at Terremark Worldwide Inc. and is responsible for designing and architecting solutions for complex challenges using his knowledge of networks, security, systems, storage, co-location, and cloud computing.

Jules has worked extensively with all versions of Exchange, from Exchange Server 5.0 all the way to Exchange Server 2010. Prior to Joining Terremark, he was an infrastructure consultant with Dell Inc. specializing in Active Directory and Exchange deployments, and prior to that, Jules was a senior messaging engineer with Turner Construction.

When he is not busy working with technology, Jules enjoys watching his sons play competitive soccer. Jules is married and currently lives in Irving, Texas, with his wife, Erin, and their four children.

Kory Sebby grew up in a small town in Illinois with two loving and supportive parents and three obnoxious younger siblings. While Kory was growing up, he was always taking things apart and rebuilding them or building new items from the parts. After being introduced to computers, things just took off. Kory learned from gaming on PCs new ways to do things and ways to reprogram the games to make them a little easier or play smoother. Korystarted his computer training in high school and continued his education at a technical school in Phoenix, Arizona. Using this technical training, Kory started his computer career working at a computer retail store and then worked hard to qualify for his current position as a technical analyst at Verity Three in the suburbs of Chicago. He has since obtained a number of certifications (MCSA, MCDST, VSTP, CCA) and has become a proud father. Kory continues to work hard and learn new technology; he is often the one analyst chosen to learn a new technology. As such, he was chosen to deploy the first Exchange Server 2007 servers for his company’s customers a few years ago.

Brian Tirch has been working in the IT field for over 11 years and currently works as a technology architect for Microsoft, where he provides guidance on a number of Microsoft technologies like Exchange Server. Brian currently holds a bachelor of science degree in computer networking and has multiple Microsoft certifications; he obtained his first in 1999.

Brian has been the technical editor of a number of Exchange books over the years: Mastering Microsoft Exchange Server 2007 (Sybex, 2007), Mastering Microsoft Exchange Server (2007 SP1 Sybex, 2009), and Microsoft Exchange Server 2007: Implementation and Administration (Sybex, 2008). He was awarded the honor of being a Microsoft MVP in Exchange Server before joining Microsoft. Brian also hosts a blog dedicated to Microsoft Exchange Server, located at http://exchange-genie.com">.

Brian’s most recent achievement is fatherhood. He has become the proud father to his son, Tyler Nicholas Tirch (TNT). He is always appreciative of his family and friends for their support. He is especially appreciative for his wife, Jodie Tirch, who makes it possible for him to spend long hours on the computer.

Joézer Cookey-Gam holds a bachelor of technology degree in electrical engineering from the Rivers State University of Science and Technology in Nigeria. He is a Microsoft Certified Systems Engineer and an IT professional with focus on messaging. He began his IT career as a network engineer and Exchange administrator, supporting medium to large enterprise networks. In this role, he provided solutions for LinkServe Limited, a leading Internet service provider in Nigeria. He joined Microsoft in 2001 and is currently a technical support lead, supporting both Microsoft vendors and partners.

Table of Exercises

Exercise 2-1 Installing Microsoft .NET Framework 3.5.1 33

Exercise 2-2 Installing Windows PowerShell 2.0 35

Exercise 2-3 Choosing Exchange Language Option 36

Exercise 2-4 Installing Required Service Roles, Features, and Updates on Windows Server 2008 R2. 37

Exercise 2-5 Verifying the Domain and Forest Functional Levels 48

Exercise 2-6 Running the /PrepareSchema Command 50

Exercise 2-7 Running the /PrepareAD Command 52

Exercise 2-8 Running the /PrepareDomain Command 55

Exercise 2-9 Running the /PrepareLegacyExchangePermissions Command 58

Exercise 2-10 Installing the First Exchange Server 2010 63

Exercise 3-1 Creating a Send Connector to the Internet with the Exchange Management Console 75

Exercise 3-2 Creating a Receive Connector 82

Exercise 3-3 Creating a New Edge Subscription 98

Exercise 3-4 Configuring Message Size Limits 105

Exercise 3-5 Configure External Client Access Domain Using the Wizard 116

Exercise 3-6 Request a New Certificate with the New Exchange Certificate Wizard 117

Exercise 3-7 Create a New Outlook Web App Mailbox Policy 129

Exercise 3-8 Modify the Automatic Replies (Out of Office) of Another Userwith Exchange Control Panel 131

Exercise 3-9 Assigning an ActiveSync Policy to a User 145

Exercise 3-10 Wiping a Mobile Phone 149

Exercise 4-1 Creating and Deleting Databases 156

Exercise 4-2 Moving Mailbox Databases with the ExchangeManagement Console 159

Exercise 4-3 Dismounting a Database and Mounting a Dismounted Database 161

Exercise 4-4 Creating a New User with the Exchange Management Console 163

Exercise 4-5 Creating a Mailbox for an Existing Account with the Exchange Management Console 167

Exercise 4-6 Creating Room Mailboxes 176

Exercise 4-7 Modifying Resource Mailbox Properties with theExchange Management Console 186

Exercise 4-8 Creating a New Distribution Group 191

Exercise 4-9 Mail-Enabling an Existing Security Group 192

Exercise 4-10 Creating a New Distribution Group 199

Exercise 4-11 Creating a New Mail Contact 204

Exercise 4-12 Mail-Enabling an Existing Contact 205

Exercise 4-13 Moving a Mailbox to a Local Database with theExchange Management Console 211

Exercise 5-1 Creating a Public Folder Database 236

Exercise 5-2 Removing a Public Folder Database 239

Exercise 5-3 Creating a Public Folder in the PFMC 242

Exercise 5-4 Creating a Public Folder in Outlook 244

Exercise 5-5 Creating a Public Folder in OWA 245

Exercise 5-6 Changing the Default Public Folder Database 250

Exercise 5-7 Creating a Public Folder Replica in ExchangeManagement Console 273

Exercise 6-1 Using the Exchange Control Panel to Allow Users toEdit Distribution Groups 282

Exercise 6-2 Creating a Default Management Role Assignment toPrevent Users from Creating Distribution Groups 283

Exercise 6-3 Using the Exchange Control Panel to Assign the DiscoveryManagement Role Group to a User 284

Exercise 6-4 Assigning a Scoped Help Desk Role Using theExchange Management Shell 286

Exercise 6-5 Creating a Managed Folder Using the ExchangeManagement Console 290

Exercise 6-6 Creating a Managed Folder Using the Exchange Management Shell 291

Exercise 6-7 Creating a Managed Content Setting Using the ExchangeManagement Console 292

Exercise 6-8 Creating a Managed Content Setting Using the ExchangeManagement Shell 293

Exercise 6-9 Creating a Managed Folder Mailbox Policy Using the Exchange Management Console 293

Exercise 6-10 Creating a Managed Folder Mailbox Policy Using the Exchange Management Shell 294

Exercise 6-11 Applying a Managed Folder Mailbox Policy Using the Exchange Management Console 295

Exercise 6-12 Applying a Managed Folder Mailbox Policy UsingExchange Management Shell 296

Exercise 6-13 Creating Retention Tags Using the Exchange Management Shell 298

Exercise 6-14 Creating and Applying a Retention Policy Using the Exchange Management Shell 299

Exercise 6-15 Apply a Personal Retention Tag Using Outlook Web App 299

Exercise 6-16 Scheduling the Managed Folder Assistant Using the Exchange Management Console 301

Exercise 6-17 Scheduling the Managed Folder Assistant Using the Exchange Management Shell 302

Exercise 6-18 Enabling and Configuring Information Rights Management 306

Exercise 6-19 Creating a Journaling Rule Using the Exchange Management Shell 307

Exercise 6-20 Creating a Journaling Rule Using the ExchangeManagement Console 308

Exercise 6-21 Perform a Multi-Mailbox Search Using the Exchange Control Panel 310

Exercise 6-22 Creating a New Transport Rule Using the ExchangeManagement Console 323

Exercise 6-23 Creating a New Transport Rule Using the ExchangeManagement Shell 324

Exercise 6-24 Creating a New Email Address Policy Using the ExchangeManagement Console 326

Exercise 6-25 Creating a New Email Address Policy Using the ExchangeManagement Shell 328

Exercise 6-26 Creating a New Address List Using the ExchangeManagement Console 329

Exercise 6-27 Creating a New Address List Using the ExchangeManagement Shell 330

Exercise 6-28 Creating an ActiveSync Mailbox Policy Using the ExchangeManagement Console 332

Exercise 6-29 Creating an ActiveSync Mailbox Policy Using the ExchangeManagement Shell 333

Exercise 6-30 Enable Content Filtering and Recipient Filtering Using theExchange Management Console 349

Exercise 6-31 Enable Content Filtering and Recipient Filtering Using theExchange Management Shell 351

Exercise 6-32 Enabling Content Filtering, Forefront DNSBL Checking,and Virus Scanning Using the Forefront Console 356

Exercise 6-33 Enabling Content Filtering, Forefront DNSBL Checking, and Virus Scanning Using the Forefront Management Shell 357

Exercise 7-1 Creating a Database Availability Group 362

Exercise 7-2 Assigning a Static IP Address to the DAG 366

Exercise 7-3 Adding a Mailbox Server to a DAG 368

Exercise 7-4 Adding EX01 to a DAG Using the Exchange Management Console 370

Exercise 7-5 Creating a Database Copy in the Exchange ManagementConsole and Replicating It 373

Exercise 7-6 Updating an Unhealthy Database Copy from theExchange Management Shell 377

Exercise 7-7 Suspending, Resuming, and Switching Over Database Copies 381

Exercise 7-8 Monitoring a DAG with Get-MailboxDatabaseCopyStatus 385

Exercise 7-9 Monitoring a DAG with the Test-ReplicationHealth cmdlet 386

Exercise 7-10 Monitoring a DAG with theCollectReplicationMetrics.ps1 Script 389

Exercise 7-11 Monitoring a DAG with the CollectOvermetrics.ps1 Script 391

Exercise 7-12 Creating a Database Copy in the Exchange Management Console 394

Exercise 7-13 Setting Up an Outlook Profile 396

Exercise 7-14 Checking Outlook Encryption Settings 400

Exercise 7-15 Creating a Client Access Server Array 401

Exercise 7-16 Creating an NLB Cluster to Respond to MAPI Requests 404

Exercise 7-17 Associating a Client Access Array with a Database 408

Exercise 7-18 Scoping RPC Client Access Ports 411

Exercise 8-1 Backing Up the Exchange Server Mailbox Database withWindows Server Backup on Windows Server 2008 R2 423

Exercise 8-2 Recovering Deleted Items in Outlook Web Access 430

Exercise 8-3 Recovering Deleted Items in Outlook 431

Exercise 8-4 Recovering a Deleted Mailbox Using the ExchangeManagement Console 432

Exercise 8-5 Recovering a Deleted Mailbox Using the ExchangeManagement Shell 433

Exercise 8-6 Recovering an Exchange Database 435

Exercise 8-7 Backing Up an Edge Transport Server 440

Exercise 8-8 Restoring an Edge Transport Server 441

Exercise 9-1 Monitoring Disk Free Space 445

Exercise 9-2 Installing the File Server Role 449

Exercise 9-3 Installing the File Server Resource Manager Service 450

Exercise 9-4 Configuring Soft Disk Quotas 452

Exercise 9-5 Using Exchange Remote Connectivity Analyzer 462

Exercise 9-6 Creating a Health Report 465

Exercise 9-7 Creating a New Mailbox 476

Exercise 10-1 Migrating Public Folders 497

Exercise 10-2 Moving the OAB Generation Server 499

Exercise 12-1 Viewing the Shadow Message Queue and Message 535

Exercise 12-2 Making the Chicago Site a Hub Site 543

Exercise 12-3 Transport Server Post-installation Tasks 555

Exercise 12-4 Disabling Link-State Updates 557

Exercise 12-5 POP3/IMAP4 Cross-site Command Proxy 573

Exercise 13-1 Considering Permissions 584

Exercise 13-2 Choosing SCLs 589

Exercise 13-3 Deciding on ActiveSync Policies 592

Exercise 14-1 Changing the Maximum Acknowledgement Delayon a Receive Connector 619

Exercise 14-2 Enabling Single Item Recovery on a Mailbox Using EMS 626

Introduction

Over the years, Exchange Server has become a complicated messaging solution that many organizations rely on. Many companies have not upgraded to Exchange Server 2007 and are still using Exchange Server 2003. With the release of Exchange Server 2010, they are now contemplating upgrading to take advantage of this new version’s larger mailbox support, advanced high availability options, and simple archiving and retention features.

Administrators who have been in the trenches supporting Exchange Server 2007 and previous versions of Exchange for the last few years must now upgrade their skills in preparation for the upgrade to Exchange 2010. For example, many administrators will be unfamiliar with the concept of server roles, PowerShell administration, and continuous replication. For Exchange Server 2007 administrators, Client Access servers, Exchange Control Panel, and the new high availability options will be new.

In addition, new Exchange administrators will need to understand the basic components of Exchange and how to perform common administrative tasks. This book aims to cover the information that both new and experienced Exchange administrators need to be successful working with Exchange Server 2010. Since this book was not rushed to market to coincide with the release of Exchange Server 2010, additional time was taken to validate the content. In fact, many chapters include features and updates included with Exchange Server 2010 Service Pack 1.

This book was written from two perspectives. First, it covers the most important design, deployment, and administrative tasks that any messaging administrator will need to perform. Second, both the book and the contents of the CD (videos and practice exams) cover the objectives for the MCITP: Enterprise Messaging Administrator 2010 exams, 70-662 and 70-663. Whether you’re preparing for these exams or preparing for your career as a messaging administrator, you’ll find this book a useful reference.

Who Should Read This Book

As you can probably tell by the title, Exchange Server 2010 Administration: Real World Skills for MCITP Certification and Beyond, this book is primarily aimed at two groups: those seeking real-world Exchange Server administration and design knowledge and those preparing for the Exchange MSITP exams.

Exchange administrators and professionals: If you are an Exchange administrator, you will find information on the day-to-day management of Exchange. The book will take you through all the steps required to prepare your environment for Exchange 2010 and deploy it. It will also cover the changes and new features included in Exchange Server 2010. If you are a professional, you will find detailed information on how to plan for deployment, securing and providing high availability of Exchange 2010 servers within your organization. You will find information for controlling change in the environment and how to evaluate new features and then deploy them.Exam candidates preparing to take the MCITP: Enterprise Messaging Administrator 2010 exams (70-663 IT Pro: Designing and Deploying Messaging Solutions with Microsoft Exchange Server 2010; 70-662 TS: Microsoft Exchange Server 2010, Configuring). You’ll find that all of the objectives are covered when you use the complete training kit this book provides. It’s important to note that what you hold in your hands is more than just a book. The CD that accompanies this book includes video training and memory-jogging flashcards as well as practice exams and more to help you master the objectives of both MCITP exams.

As you can see, this book has been developed for a wide range of people. Both the authors as well as the contributing authors have real-world experience as administrators, so the book is written from the reader’s standpoint rather than from the perspective of how it is supposed to work or how it works in a lab environment. All of the people involved with the book also have Microsoft certifications, so we understand the testing process and how to prepare for those types of exams. We believe that this book provides a solid basis for passing the Exchange exams while preparing the reader for something far more important, the real world and being successful in your career.

What You Will Learn

This book starts out with an introduction to Exchange server and a short tour of what has changed for readers who have experience with older versions of Exchange. We encourage all readers to review this information before continuing to other chapters in the book.

The second section of the book focuses on the administrative tasks that a messaging administrator needs to know how to perform. This includes preparing Active Directory, deploying the Exchange roles, managing Exchange objects, and configuring Exchange features. Each of the chapters in this part of the book covers the “how to” of Exchange server.

The third section of this book covers situations in which messaging professionals are involved. The chapters in this section focus on what needs to be done and why it needs to be done rather than on the details on how it is done because the latter is covered in the second part of this book.

Throughout the book, you’ll find real-world exercises that walk you through the processes required to implement and support commonly used features of Exchange Server 2010. For many people, having this hands-on experience helps to solidify the material learned. We have provided videos on the CD for some of these exercises as well. You’ll also find notes to help you understand more detailed concepts and find more information. Additionally, the real-world scenarios provide you with insights on how to apply the information in the chapter in the real world.

This book was written to address the needs of messaging administrators and messaging professionals as they design, deploy, and manage Exchange Server 2010. The book will help you understand what you need to know to get by in the real world as well as to pass the MCITP exams.

Each chapter has the following features:

Hands-on exercises In each chapter, you’ll find exercises designed to give you important hands-on experience. The exercises support the topics of the chapter, and each exercise walks you through the steps necessary to perform a particular function.

Real-world scenarios Because reading a book isn’t enough for you to learn how to apply these topics in your everyday duties, we have provided real-world scenarios in special sidebars. They explain when and why a particular solution would make sense in a working environment you’d actually encounter.

Interactive CD This book comes with a CD complete with video training, bonus exams for both exams (70-662 and 70-663), electronic flashcards, and the book in electronic format. Details are in the following section.

Chapter essentials To highlight what you learn, you’ll find a list of chapter essentials at the end of each chapter. These sections briefly highlight the topics that need your particular attention.

Glossary Throughout each chapter, you will be introduced to important terms and concepts that you will need to know for the exams. These terms appear in italic text within the chapters. At the end of the book, a detailed glossary defines these terms as well as other general terms you should know.

What You Need

You should verify that your computer meets the minimum requirements for installing Exchange Server 2010 as listed in Table 2-1 in Chapter 2. We suggest that your computer meet or exceed the requirements for a more enjoyable experience.

The exercises in this book assume that you have performed a clean installation of Exchange Server 2010 into an empty forest. To complete all of the exercises, you will need to have multiple machines available. Rather than deploying multiple physical machines, we recommend using virtual machines with Microsoft Hyper-V R2, VMware ESXi, or another hypervisor capable of running a 64-bit operating system. If you do not have resources available, consider using an online service that allows you to run virtual machines in the cloud. Services like Terremark’s vCloud Express, Amazon’s EC2, and others may be cost-effective solutions for you to deploy virtual machines to use to complete the exercises.

If you do not already have software available for the exercises, you can obtain the software from the following resources:

You can download Microsoft’s free Hyper-V Server 2008 R2 from www.microsoft.com/hyper-v-server.You can also download a trial version of Windows Server 2008 R2 to run as virtual machines or to run the Hyper-V role from www.microsoft.com/windowsserver2008/en/us/trial-software.aspx and create a virtual machine. We recommend using a Hyper-V machine with at least 4 GB of RAM.You will need the Exchange Server 2010 media for installation. If you do not have a licensed copy of SQL Server 2008, you can download a trial version from Microsoft’s website at www.microsoft.com/exchange/2010/en/us/try-it.aspx.You will also need a copy of Outlook 2010 so that you can test client connectivity. If you do not have a license for Outlook 2010 or Office 2010, you can download a trial version from Microsoft’s website at http://office.microsoft.com/en/us/try.

We recommend signing up for a Microsoft TechNet subscription, which gives you access to evaluate most of the software Microsoft releases. You can find more information on subscribing to TechNet at http://technet.microsoft.com/en-us/subscriptions/default.aspx

Once you have the installation media available and the hypervisor or physical hardware configured, to be ready for the exercises you should create the servers listed in the following table:

Server Name IP Address Windows Version EX01 192.168.1.10 Windows Server 2008 R2 Standard EX02 192.168.1.11 Windows Server 2008 R2 Enterprise EX03 192.168.1.12 Windows Server 2008 R2 Enterprise EX04 192.168.1.13 Windows Server 2008 R2 Standard ET01 192.168.1.25 Windows Server 2008 R2 Standard

Before beginning the first exercise, you will need to install the Active Directory Domain Services role on EX01 and then promote it to a domain controller for the Mailtask.com domain. Also be sure to install Outlook 2010 on the EX01 so you can test Outlook connectivity. After the domain is functional, join EX02, EX03, and EX04 to Mailtask.com.

What Is Covered in This Book

Exchange Server 2010 Administration: Real World Skills for MCITP Certification and Beyond is organized to provide you with the information you need to effectively administer your Exchange 2010 Server instances. The following list provides an overview of the topics covered in each chapter.

Part I—Introduction to Exchange Server 2010

Chapter 1—Introduction to Exchange Server 2010: This chapter starts out with a brief history of Exchange. You will then learn what is new, what has changed, and what features of Exchange have been discontinued.

Part II—Messaging Administrator’s Guide to Exchange Server 2010 (70-662)

Chapter 2—Installing and Configuring Exchange Server 2010: You will master the Exchange Server installation process by actually doing it in this chapter. You will also install the Exchange prerequisites and prepare the environment for Exchange.

Chapter 3—Configuring Connectors, Routing and Transport, and Connectivity: This chapter shows you how to configure connectors, message routing, transport and how to configure Client Access for Exchange 2010.

Chapter 4—Managing Exchange Server 2010 Mail-Enabled Objects: This chapter teaches you how to create new mailboxes and understand the differences between mailbox types. You’ll learn about the new Exchange Control Panel and how to work with move requests.

Chapter 5—Configuring and Managing Public Folders: To give you a better understanding of public folders, this chapter will help you to create, manage, and replicate your public folder environment.

Chapter 6—Configuring Security, Compliance, and Policies: In this chapter, you’ll learn how to configure Role Based Access Control (RBAC), message compliance and records management, transport rules, and address lists.

Chapter 7—Configuring High-Availability Solutions for Exchange Server: Making sure your Exchange environment is available to end users is one of the most important jobs a messaging professional has. This chapter will help you to understand high-availability solutions for Exchange.

Chapter 8—Disaster Recovery Operations for Exchange Server: You will learn to ensure that you can recover your Exchange server if a failure occurs. Configuring backups and recovering messaging data are just a few of the things covered in this chapter.

Chapter 9—Monitoring and Reporting with Exchange Server 2010: To ensure that your Exchange servers are performing at high levels, monitoring and reporting are necessary. This chapter walks you through the steps of monitoring databases and client connectivity and how to create a server report.

Part III—Messaging Professional’s Guide to Exchange Server 2010 (70-663)

Chapter 10—Planning the Exchange Server 2010 Migration and Infrastructure: Much work goes into preparing and planning for a migration or deployment. This chapter will help take some of the guesswork out of the planning stage and give you practical advice and direction for migrating or planning your Exchange environment.

Chapter 11—Designing and Deploying Mailbox Services: This chapter will help ensure that the mailbox services and public folder configuration meet and will continue to handle the needs of the users.

Chapter 12—Designing Routing and Client Connectivity: Exchange Server 2010 provides some advanced functionality right out of the box, and this chapter gives direction on how to design message routing, transport, client access and connectivity.

Chapter 13—Designing Security and Compliance: In this chapter, you will learn the importance of email security and compliance. You can use this chapter to help design your security standards.

Chapter 14—Designing High Availability and Recovery: This chapter introduces you to the process called risk management and helps you understand how designing a high-availability solution will ensure that your environment continues during and after a failure.

Appendix A—This includes a mapping of all the 70-662 and 70-663 exam objectives to the chapter where the objective is covered.

Appendix B—This appendix identifies the contents of the companion disk and how to use it.

Glossary—The final element of the book is the glossary. You’ll find definitions of important terms related to Exchange Server 2010. If you’re preparing for the exams, be sure to read the glossary on the morning of the exam. This action will ensure your understanding of the most important topics covered.

What’s on the CD

With this book, we are including quite an array of training resources. The CD offers sample videos, a PDF of the book, and bonus exams and flashcards to help you study if you’re a certification candidate. The CD’s resources are described here:

Sample videos Throughout the book, we have included numerous hands-on exercises showing you how to perform a variety of tasks. For some of these tasks, we have also included a video walk-through. Look for the CD icon for exercises that include a video walk-through.

The Sybex e-book Many people like the convenience of being able to carry their whole book on a CD. They also like being able to search the text via computer to find specific information quickly and easily. For these reasons, the entire contents of this book are supplied on the CD, in PDF form. We’ve also included Adobe Acrobat Reader, which provides the interface for the PDF contents as well as the search capabilities.

The Sybex test engine Since this book is also a supplement for MCITP: Enterprise Messaging Administrator 2010 exam candidates, we have included two bonus exams, one practice exam for the TS: Microsoft Exchange Server 2010, Configuring exam (70-662) and one for IT Pro: Designing and Deploying Messaging Solutions with Microsoft Exchange Server 2010 exam (70-663).

Sybex Flashcards The “flashcard” style questions offer an effective way to quickly and efficiently test your understanding of the fundamental concepts.

How to Contact the Authors

If you have any questions about your certification or administration voyage, please contact us. If you have questions or comments, you can visit http://exchangeexchange.com or feel free to send us email at [email protected] or [email protected]. We love hearing from our readers.

Part I: Introductionto Exchange Server 2010

Chapter 1

Introduction to Exchange Server 2010

The following topics are discussed in this chapter:

Brief historyNew featuresImprovementsDiscontinued featuresComparison between 2007 and 2010Client benefits

Ninety trillion. That is the estimated number of emails that were sent in 2009. Staggering isn’t it? While many of those emails were used to send jokes or argue sports, a large portion of them were used in business and deemed vital for the success of an organization.

It is no wonder, then, that Exchange Server administrators and messaging professionals are in high demand, and it is our goal, in this book, to get you comfortable with Exchange 2010. This chapter’s aim is to bring you up to speed on the latest versions of the Exchange administrator tools as well as help you understand the important changes since—and even the smallest improvements over—Exchange Server 2007.

Brief History of Exchange Servers

Exchange Server 2010 is a calendaring and email solution that runs on Windows Server, and like Exchange Server 2007, it can also integrate with your phone system. This is the seventh major release of the product, and the Exchange teams continue to make improvements and add features with every version.

Exchange started out as an upgrade to Microsoft Mail in 1996. Over the next several years, releases 5.0 and 5.5 introduced Lightweight Directory Access Protocol (LDAP),which was a precursor to what would become Active Directory (AD) in Windows 2000. To take advantage of AD in Windows 2000, Microsoft also included Exchange Server 2000, which was a robust platform that included chat and instant messaging (IM) services. In 2003, another version of Exchange was released, aptly named Exchange Server 2003. Features such as chat and IM were removed and they were marketed as separate services in Live Communications Server. The release of Exchange Server 2007 continued the tradition of adding more features and expanded the storage of this email server even more than its predecessors. Let’s look briefly at some of the historical milestones: