MCA Microsoft 365 Teams Administrator Study Guide E-Book

Ben Lee

• Herausgeber: John Wiley & Sons
• Kategorie: Wissenschaft und neue Technologien
• Sprache: Englisch

Seitenzahl: 652

Veröffentlichungsjahr: 2021

Beschreibung

This Study Guide helps you understand the job role and responsibilities of a Microsoft 365 Teams Administrator. It's your one-stop resource for learning new skills, preparing to take the exam, and boosting your career! Cloud technology has become a major component of how services are delivered to customers. It's creating new roles and expanding others in all areas of technology. The Microsoft 365 Certified Associate Teams Administrator certification shows you're keeping pace with today's technology. MCA Microsoft 365 Certified Teams Administrator Study Guide is your best resource for understanding the job roles and responsibilities of a Teams Administrator and preparing to take the certification Exam MS-700. Microsoft 365 Teams Administrators focus on efficient and effective collaboration and communication in an enterprise environment. This Study Guide can help you understand best practices for configuring, deploying, and managing Office 365 workloads for Microsoft Teams that focus on efficient and effective collaboration and communication in an enterprise environment. Test your knowledge of all key exam objectives, including planning, deploying, and managing Teams chat, apps, channels, meetings, audio conferencing, live events, and calling. This Sybex Study Guide also covers upgrading from Skype for Business to Teams, managing Teams settings by using PowerShell, and understanding integration points with other apps and services. * Review everything you need to know to pass the Exam MS-700 and you're your Microsoft 365 Certified Associate Teams Administrator certification * Use Sybex's exclusive online test bank to improve your ability to plan and configure a Microsoft Teams Environment * Master the process of managing Chat, Calling, and Meetings within Microsoft Teams * Become an expert at configuring Teams and App Policies, including integrating third-party apps and services Readers will also have access to Sybex's online test bank, including hundreds of practice questions, flashcards, and a glossary. Take your career to a new level with this Study Guide!

Leseprobe

Table of Contents

Cover

Title Page

Copyright

Dedication

Acknowledgments

About the Author

About the Technical Editor

Table of Exercises

Introduction

The MS-700 Exam

Building Knowledge Chapter by Chapter

Who Should Buy This Book

Study Guide Features

MS-700 Objectives

Assessment  Test

Answers to Assessment  Test

Chapter 1: Introducing  Teams

Using  Teams: The Basics

Accessing Teams

Using Teams as Part of O365

Managing Teams

Summary

Exam Essentials

Exercises

Review Questions

Chapter 2: Getting Teams Up and Running

Migrating from Skype for Business

Preparing Your Network for Teams

Deploying Clients Required for Teams

Summary

Exam Essentials

Review Questions

Chapter 3: Teams Core Functionality

Creating Teams

Managing Features Inside Teams

Managing Guests and External Access

Meetings with Teams

Summary

Exam Essentials

Exercises

Review Questions

Chapter 4: Advanced  Teams Functionality and Management

Admin and User Management

Lifecycle and Governance

Data Security and Compliance

Teams Apps

Summary

Exam Essentials

Review Questions

Chapter 5: Adding Telephony

Phone System Overview

Phone System Delivery

Controlling Phone System Features

Summary

Exam Essentials

Exercises

Review Questions

Chapter 6: Review Usage and Maintain Quality

Adoption and Deployment Approach

Monitoring Collaboration

Monitoring Telephony

Summary

Exam Essentials

Exercises

Review Questions

Appendix: Answers to Review Questions

Chapter 1: Introducing Teams

Chapter 2: Getting Teams Up and Running

Chapter 3: Teams Core Functionality

Chapter 4: Advanced Teams Functionality and Management

Chapter 5: Adding Telephony

Chapter 6: Review Usage and Maintain Quality

Index

End User License Agreement

List of Tables

Chapter 1

TABLE 1.1 Presence Settings

TABLE 1.2 Microsoft 365 for Home Subscriptions

TABLE 1.3 Microsoft 365 for Business Subscriptions

TABLE 1.4 Office 365 for Enterprise Subscriptions

Chapter 2

TABLE 2.1 Skype for Business vs. Teams Workloads

TABLE 2.2 Teams vs. Skype for Business Workloads: Islands

TABLE 2.3 Teams vs. Skype for Business Workloads: SfbOnly

TABLE 2.4 Teams vs. Skype for Business Workloads: SfBWithTeamsCollab

TABLE 2.5 Teams vs. Skype for Business Workloads: SfBWithTeamsCollabAndMeeti...

TABLE 2.6 Teams vs. Skype for Business Workloads: TeamsOnly

TABLE 2.7 Presence Interoperability

TABLE 2.8 Default Meeting Scheduler

TABLE 2.9 Grant-CsTeamsUpgradePolicy PolicyName Choices

TABLE 2.10 Microsoft Teams Primary Ports/Protocols (Snippet)

TABLE 2.11 Network Quality Metrics

TABLE 2.12 Teams Bandwidth per Workload

TABLE 2.13 Suggested QoS Markers

TABLE 2.14 Suggested Port Ranges/QoS Tags

TABLE 2.15 Teams Rooms Feature Comparison

TABLE 2.16 CAP vs. Meeting Room Licenses

Chapter 3

TABLE 3.1 Permissions Inside a Team

TABLE 3.2

New-Team

Cmdlet Main Options

TABLE 3.3

New-

and

Set- CsTeamsMessagingPolicy

Cmdlet Main Options

TABLE 3.4 Private Channel Permissions

TABLE 3.5 Native User Functionality

TABLE 3.6 External Access Capabilities by Access Type

TABLE 3.7 IP Video Policy Overlap

TABLE 3.8

New-

and

Set- CsTeamsMeetingPolicy

Cmdlet Main Options

TABLE 3.9

New-

and

Set- CsTeamsMeetingPolicy

Cmdlet Main Options

Chapter 4

TABLE 4.1 Teams Admin Roles

TABLE 4.2 Add- and Remove- TeamUser Cmdlet Options

TABLE 4.3 Template Capabilities

TABLE 4.4 eDiscovery RBAC Roles

TABLE 4.5 How App Policy Settings Interact

Chapter 5

TABLE 5.1 Teams Telephony Licensing

TABLE 5.2 SIP Signaling Failover

TABLE 5.3 Direct Routing SIP Signaling Ports

TABLE 5.4 Direct Routing Ports to Media Processors

TABLE 5.5 Direct Routing Ports for Media Bypass

Chapter 6

TABLE 6.1 CQD Admin Roles

TABLE 6.2 Building Data Fields

List of Illustrations

Chapter 1

FIGURE 1.1 Teams client

FIGURE 1.2 Chat history

FIGURE 1.3 Teams list

FIGURE 1.4 Calendar

FIGURE 1.5 Calls list

FIGURE 1.6 Files list

FIGURE 1.7 Settings

FIGURE 1.8 M365 admin center

FIGURE 1.9 AAD admin center

FIGURE 1.10 Microsoft Teams admin center

FIGURE 1.11 CQD

FIGURE 1.12 Installing the Teams PowerShell module

FIGURE 1.13 PowerShell modern authentication prompt

FIGURE 1.14 Policy list for a user in the TAC

Chapter 2

FIGURE 2.1 Coexistence versus interoperability

FIGURE 2.2 Islands mode

FIGURE 2.3 SfbOnly

FIGURE 2.4 SfBWithTeamsCollab

FIGURE 2.5 SfBWithTeamsCollabAndMeetings

FIGURE 2.6 TeamsOnly

FIGURE 2.7 Islands mode interactions

FIGURE 2.8 MMS results

FIGURE 2.9 Teams Upgrade options

FIGURE 2.10 Coexistence Mode options

FIGURE 2.11 Skype for Business notification

FIGURE 2.12 Skype for Business reduced functionality mode

FIGURE 2.13 Networking perception

FIGURE 2.14 Networking reality

FIGURE 2.15 Networking goal

FIGURE 2.16 Centralized versus local Internet breakout

FIGURE 2.17 VPN split tunnels

FIGURE 2.18 Network Assessment Tool running

FIGURE 2.19 Network Assessment Tool results

FIGURE 2.20 Installing Network Testing Companion

FIGURE 2.21 Network Testing Companion shortcut

FIGURE 2.22 Networking Tool not found

FIGURE 2.23 Networking Tool installed

FIGURE 2.24 Network results

FIGURE 2.25 M365 network connectivity test

FIGURE 2.26 M365 network connectivity test: initial run

FIGURE 2.27 M365 network connectivity test: client executable

FIGURE 2.28 M365 network connectivity test: Teams results

FIGURE 2.29 Creating a persona

FIGURE 2.30 Creating a site

FIGURE 2.31 Allocating personas to a site

FIGURE 2.32 Site warning

FIGURE 2.33 Teams Admin Center QoS settings

FIGURE 2.34 GPO QoS settings

FIGURE 2.35 GPO QoS settings, applications applied to

FIGURE 2.36 GPO QoS Settings, source port box

FIGURE 2.37 Teams Windows Firewall prompt

FIGURE 2.38 Phone management in TAC

FIGURE 2.39 Device configuration profile

Chapter 3

FIGURE 3.1 Teams logical layout

FIGURE 3.2 Teams memberships

FIGURE 3.3 M365 group membership in M365 Admin Center

FIGURE 3.4 Team discovery and creation screen

FIGURE 3.5 Copying existing team options

FIGURE 3.6 Choosing your team type

FIGURE 3.7 Entering a team name

FIGURE 3.8 Adding members at creation

FIGURE 3.9 Managing a team

FIGURE 3.10 Creating a team in PowerShell

FIGURE 3.11 Creating a team via the TAC

FIGURE 3.12 Converting an M365 group via the Admin Center

FIGURE 3.13 Creating a team from a group or team

FIGURE 3.14 Options for creating teams

FIGURE 3.15 Eligible M365 groups

FIGURE 3.16 Converting an M365 group via PowerShell

FIGURE 3.17 A SharePoint team site ready to add  Teams

FIGURE 3.18 SharePoint team site also enabled for Teams

FIGURE 3.19 Creating an org-wide team

FIGURE 3.20 An org-wide team

FIGURE 3.21 Team privacy status

FIGURE 3.22 Changing @mentions

FIGURE 3.23 Restricting posting to owners

FIGURE 3.24 Messaging Policies overview screen

FIGURE 3.25 Creating a new messaging policy

FIGURE 3.26 Messaging policy options

FIGURE 3.27 Messaging policy being applied to a user

FIGURE 3.28 User policy list

FIGURE 3.29 Group policy assignment

FIGURE 3.30 Full list of teams

FIGURE 3.31 Adding a new private channel

FIGURE 3.32 Settings for a team

FIGURE 3.33 Member, guest, and @mentions settings for a team

FIGURE 3.34 Channel moderation preferences

FIGURE 3.35 Adding a new Teams policy

FIGURE 3.36 Org-wide Teams settings

FIGURE 3.37 Sharing a file link options

FIGURE 3.38 OneDrive external sharing permissions

FIGURE 3.39 Showing the multiple stages required to allow guest access

FIGURE 3.40 User settings in the Azure AD portal

FIGURE 3.41 External collaboration settings in the Azure AD portal

FIGURE 3.42 Guest access domain controls

FIGURE 3.43 Org-wide guest features in Teams

FIGURE 3.44 Configuring guest settings in PowerShell

FIGURE 3.45 Default number shown in an invitation

FIGURE 3.46 Conference bridge numbers

FIGURE 3.47 Conference bridge settings

FIGURE 3.48 User audio conferencing settings

FIGURE 3.49 Audio conferencing settings options

FIGURE 3.50 Meeting settings list

FIGURE 3.51 Meeting policies list

FIGURE 3.52 Live events settings

FIGURE 3.53 Live event creation, part 1

FIGURE 3.54 Live event creation, part 2

FIGURE 3.55 Live event creation, part 3

FIGURE 3.56 Live event invitation

FIGURE 3.57 Live event in progress

Chapter 4

FIGURE 4.1 Assigning Teams admin roles to a user

FIGURE 4.2 Comparing Teams admin roles in M365 Admin Center

FIGURE 4.3 Running M365 Admin Center as a different access role

FIGURE 4.4 Assigning an admin role via Azure AD

FIGURE 4.5 Teams membership in the  TAC

FIGURE 4.6 Group membership types

FIGURE 4.7 Creating a membership rule

FIGURE 4.8 User validation

FIGURE 4.9 Azure AD identity governance

FIGURE 4.10 Blank access review page

FIGURE 4.11 New access review form

FIGURE 4.12 Access review scope

FIGURE 4.13 Access review type

FIGURE 4.14 Access review settings

FIGURE 4.15 Access review description

FIGURE 4.16 Default team templates

FIGURE 4.17 New template screen

FIGURE 4.18 New template settings

FIGURE 4.19 Template contents

FIGURE 4.20 Creating a team from template

FIGURE 4.21 Templates policies

FIGURE 4.22 Hiding templates in a policy

FIGURE 4.23 Blocked word list in Azure AD

FIGURE 4.24 Group naming policy in Azure AD

FIGURE 4.25 Group naming policy in PowerShell

FIGURE 4.26 Group expiration settings

FIGURE 4.27 Archiving a team in the  TAC

FIGURE 4.28 An archived team in the Teams client

FIGURE 4.29 Archiving a team in Teams client

FIGURE 4.30 Restoring an archived team from the  TAC

FIGURE 4.31 Restoring an archived team from Teams client

FIGURE 4.32 List of soft-deleted M365 groups

FIGURE 4.33 M365 compliance portal

FIGURE 4.34 Sensitivity label management

FIGURE 4.35 Naming a sensitivity label

FIGURE 4.36 Scope for a sensitivity label

FIGURE 4.37 Protection settings for groups and sites

FIGURE 4.38 Privacy and external access settings

FIGURE 4.39 Selecting a label to publish

FIGURE 4.40 Selecting the scope of access

FIGURE 4.41 Policy Settings screen

FIGURE 4.42 Creating a team with a sensitivity label

FIGURE 4.43 Showing the sensitivity label in the team

FIGURE 4.44 Showing the sensitivity label in the team

FIGURE 4.45 Retention policy

FIGURE 4.46 Retention policy locations

FIGURE 4.47 Retention policy actions

FIGURE 4.48 DLP management

FIGURE 4.49 DLP templates

FIGURE 4.50 DLP locations

FIGURE 4.51 DLP protection

FIGURE 4.52 DLP actions

FIGURE 4.53 DLP testing or enabling

FIGURE 4.54 DLP warning flag

FIGURE 4.55 DLP justification message

FIGURE 4.56 Scope directory search

FIGURE 4.57 Information barrier permissions request

FIGURE 4.58 Creating a segment

FIGURE 4.59 Core eDiscovery case list

FIGURE 4.60 Starting a new eDiscovery case

FIGURE 4.61 Including content in a hold

FIGURE 4.62 Naming a hold

FIGURE 4.63 Scope for a hold

FIGURE 4.64 Naming an eDiscovery search

FIGURE 4.65 Scope for an eDiscovery search

FIGURE 4.66 eDiscovery search query

FIGURE 4.67 eDiscovery search query results

FIGURE 4.68 eDiscovery search details

FIGURE 4.69 eDiscovery search details

FIGURE 4.70 eDiscovery export

FIGURE 4.71 eDiscovery export tool

FIGURE 4.72 Configure auditing for the tenant

FIGURE 4.73 Starting an audit log search

FIGURE 4.74 Audit log search results

FIGURE 4.75 Turning a search into an alert policy

FIGURE 4.76 Manage apps in the  TAC

FIGURE 4.77 Org-wide app settings

FIGURE 4.78 App Permission Policies page

FIGURE 4.79 App permission policy options

FIGURE 4.80 Custom app permission policy

FIGURE 4.81 App setup policies

FIGURE 4.82 App setup policy configuration

FIGURE 4.83 Custom app bar in the Teams client

FIGURE 4.84 Uploading a custom app in TAC

FIGURE 4.85 Uploading a custom app in TAC

Chapter 5

FIGURE 5.1 Trusted IP address

FIGURE 5.2 Emergency Addresses

FIGURE 5.3 Entering a new address

FIGURE 5.4 Defining a location inside an address

FIGURE 5.5 Defining network details inside a location

FIGURE 5.6 Defining network details inside a location

FIGURE 5.7 Numbers shown in the TAC

FIGURE 5.8 Number country selection

FIGURE 5.9 Number type selection

FIGURE 5.10 Emergency locations

FIGURE 5.11 Number quantity

FIGURE 5.12 Number selection

FIGURE 5.13 Number porting process

FIGURE 5.14 Number porting country selection

FIGURE 5.15 Number porting account information

FIGURE 5.16 Number porting number upload

FIGURE 5.17 Allocating a number in TAC

FIGURE 5.18 Allocating a number via User Settings

FIGURE 5.19 Adding a new SBC via the TAC

FIGURE 5.20 Voice routing options

FIGURE 5.21 Voice routes

FIGURE 5.22 Voice routing policies

FIGURE 5.23 Emergency call routing policies

FIGURE 5.24 Dial string and dial mask settings

FIGURE 5.25 Direct Routing health dashboard

FIGURE 5.26 Direct Routing health dashboard SBC details

FIGURE 5.27 Dial plan options

FIGURE 5.28 Call park policy options

FIGURE 5.29 Calling policy options

FIGURE 5.30 Caller ID options

FIGURE 5.31 User calling configuration

FIGURE 5.32 Emergency calling policies

FIGURE 5.33 Creating a new emergency calling policy

FIGURE 5.34 Auto attendants and call queues in an example workflow

FIGURE 5.35 Resource accounts

FIGURE 5.36 Creating a new resource account

FIGURE 5.37 Auto attendant list

FIGURE 5.38 Auto attendant initial configuration

FIGURE 5.39 Auto attendant call routing

FIGURE 5.40 Auto attendant initial configuration

FIGURE 5.41 Auto attendant working hours configuration

FIGURE 5.42 Auto attendant working holiday settings

FIGURE 5.43 Auto attendant dial scope

FIGURE 5.44 Call queue list

FIGURE 5.45 Call queue resource account selection

FIGURE 5.46 A call queue integrated with a channel

FIGURE 5.47 Call queue, selecting a channel

FIGURE 5.48 Call queue, choosing users

FIGURE 5.49 Call queue overflow options

Chapter 6

FIGURE 6.1 Teams Advisor task list

FIGURE 6.2 Teams Advisor team members

FIGURE 6.3 Teams Advisor deployment dashboard

FIGURE 6.4 Teams apps usage report

FIGURE 6.5 Teams PSTN blocked users report

FIGURE 6.6 Teams PSTN minute pools report

FIGURE 6.7 Teams PSTN usage report

FIGURE 6.8 Teams device usage report

FIGURE 6.9 Teams live event usage report

FIGURE 6.10 Teams usage report

FIGURE 6.11 Teams user activity report

FIGURE 6.12 Analytics & reports downloads

FIGURE 6.13 Microsoft 365 usage report

FIGURE 6.14 Microsoft 365 usage report workload detail

FIGURE 6.15 Call analytics information

FIGURE 6.16 Detailed call information

FIGURE 6.17 Conference timeline

FIGURE 6.18 CQD summary reports

FIGURE 6.19 Tenant data upload

FIGURE 6.20 CQD detailed reports

FIGURE 6.21 Power BI CQD data source

FIGURE 6.22 Power BI Teams usage report template

Guide

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MCAMicrosoft 365®Certified Associate Teams Administrator

Study GuideExam MS-700

Ben Lee

Copyright © 2022 by John Wiley & Sons, Inc. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada.

ISBN: 978-1-119-77334-4

ISBN: 978-1-119-77340-5 (ebk.)

ISBN: 978-1-119-77339-9 (ebk.)

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, [phone], fax [phone], or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, [phone], fax [phone], or online at http://www.wiley.com/go/permission.

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TRADEMARKS: WILEY, the Wiley logo, Sybex, and the Sybex logo are trademarks or registered trademarks of John Wiley & Sons, Inc. and/or its affiliates, in the United States and other countries, and may not be used without written permission. Microsoft 365 is a trademark of Microsoft Corporation. All other trademarks are the property of their respective owners. John Wiley & Sons, Inc. is not associated with any product or vendor mentioned in this book.

Cover image: © Getty Images Inc./Jeremy Woodhouse

Cover design: Wiley

This book is dedicated to my family with thanks for their love and support: Jen, Jessica, and Daniel.

And to my parents: Arthur and Sue.

Acknowledgments

In my career I have been very fortunate to work with some great individuals who have shaped me into the person and IT Professional I am today (so if I ever get to write another book, I promise this will be a smaller list!):

Thank you first to my brother, Jon Lee, for helping me get my first work experience in a technical role, then to David Drylie, Chris McKenna, and Alistair Wilson for giving me such a great start to my professional career when I got my first full-time proper IT job. I learned a lot in those early days, and not just how to deal with dot matrix and Phaser solid ink printers! A huge thank you to Michael Dawson for showing me how important it is to care for the end-user experience when deploying any systems. Thank you to everyone at Waterstons, where I learned how to become a consultant and to treat customers the right way, as well as making some great friends, including Shahid Ali, James Alderson, Nat Hazlett, and Kate Thomson. Thank you to those at Modality Systems for creating and cultivating an amazing environment back then, where I was always surrounded by very clever people—especially to Rick Eveleigh, Graham Cropley, and Iain Smith. Special thanks to Jo Sims and Adrian Chatto for being the best project managers I have ever worked with and for teaching me that good PMs are worth their weight in gold! Then at my current role, thank you to all my consultant colleagues at LoopUp who have put up with me bouncing exam questions and ideas off them, I appreciate your feedback: Karl Smith, Jason Sloan, Tino Nguyen, Octavian Spuderca, and Leigh Henderson. Special thanks to Zach Bennett (you know what you did!).

Of course, the process of writing a book is not a simple one (as I've so recently learned!), so a big thank you to everyone at Wiley and beyond who have made this happen:

To Kenyon Brown for letting me loose with a keyboard, to Patrick Walsh for your guidance and assistance in shaping what this book has become (and I'm so sorry for all the deadline issues; this last year really didn't go to anyone's plan!), and to Jon Buhagiar for your technical reviews. There are a great many people behind the scenes at Wiley who have had input into this project and whom I do not know; to them I am also very grateful. Obviously, any issues and mistakes that remain are entirely mine!

Life is not all about work, so I must also thank my friends and family who have, over what has been a crazy 2020–21, helped keep the wheels on in day-to-day life:

So, thank you Team North (Nat, Tom, Kate, Fi, Mark, Scott, Ian, and Jen) and especially to Kate for being our pandemic-bubble-buddy friend!

Lastly, thank you to my family for being my family. Life hasn't been easy, but you have been with me through this whole thing and I hope we will get to have many more amazing (but less fraught) adventures together. I love you, Jen, Jessica, and Daniel.

About the Author

Ben Lee has spent most of his professional career working with Microsoft technologies and has passed more than 30 MCP exams (some as a charter member), and for the last 10+ years he has specialized in its Unified Communications and Collaboration stack. Since Teams entered the market, he has been helping organizations to understand how to deploy and adopt it successfully.

Ben has organized and helped many IT User Groups over the years and enjoys sharing knowledge and lessons learned through online platforms and speaking engagements, including with these UC-related groups:

UC Day/Evolve:

Evolveconf.co.uk

Commsverse:

Commsverse.com

MSUC.Chat:

MSUC.Chat

He currently works as the Microsoft Technology Lead for a global premium communications company, helping them build a best-in-class Direct Routing as a Service offering, and works with companies of all shapes and sizes to help them smoothly migrate their telephony workloads to Teams.

You can contact Ben via his website (bibble-it.com or LearnTeams.Info ), LinkedIn (https://linkedin.com/in/benleeuk), or on Twitter as @Bibbleq (https://twitter.com/bibbleq).

About the Technical Editor

Jon Buhagiar, BS/ITM, MCSE, CCNA, is an information technology professional with two decades of experience in higher education and the private sector.

Jon currently serves as supervisor of network operations at Pittsburgh Technical College. In this role, he manages datacenter and network infrastructure operations and IT operations and is involved in managing projects supporting the quality of education at the College. He also serves as an adjunct instructor in PTC’s Information Technology department, where he has taught courses for Microsoft and Cisco certification. He has been an instructor for more than 22 years at several colleges in the Pittsburgh area, since the introduction of the Windows NT MCSE in 1998.

Jon earned a bachelor of science degree in information technology management from Western Governors University. He also achieved an associate degree in business management from Pittsburgh Technical College. He has recently become a Windows Server 2016 Microsoft Certified Solutions Expert (MCSE) and earned the Cisco Certified Network Associate (CCNA) certification. Other certifications include CompTIA Network+, CompTIA A+, and CompTIA Project+.

In addition to his professional and teaching roles, Jon has authored CCNA Routing and Switching Practice Tests: Exam 100-105, Exam 200-105, and Exam 200-125; CompTIA Network+ Review Guide: Exam N10-007, 4th Edition; CompTIA A+ Deluxe Study Guide: Exam 220-1002 (all Sybex, 2016); and CCNA Certification Practice Tests: Exam 200-301, 1st Edition. He has also served as the technical editor for the second edition of the CompTIA Cloud+ Study Guide (Sybex, 2016), CCNA Security Study Guide: Exam 210-260 (Sybex, 2018); CCNA Cloud Complete Study Guide: Exam 210-451 and Exam 210-455 (Sybex, 2018); CCNP Enterprise Certification Study Guide: Implementing (Sybex, 2018); and Operating Cisco Enterprise Network Core Technologies: Exam 300-401 (Sybex, 2020). He has spoken at several conferences about spam and email systems. He is an active radio electronics hobbyist and has held a ham radio license for the past 18 years, KB3KGS. He experiments with electronics and has a strong focus on the Internet of Things (IoT).

Table of Exercises

EXERCISE 1.1

Opening the Microsoft 365 Admin Center

EXERCISE 1.2

Opening the Teams Admin Center

EXERCISE 1.3

Connecting to Teams PowerShell

EXERCISE 2.1

Reviewing Tenant Coexistence Mode

EXERCISE 2.2

Configuring a Custom Coexistence Mode for a Test User

EXERCISE 2.3

Triggering the Meeting Migration Service for a User

EXERCISE 2.4

Reviewing the Meeting Migration Service Status

EXERCISE 2.5

Configuring Custom Coexistence Mode for a Test User via PowerShell

EXERCISE 2.6

Testing Your Network Connection Using the Network Testing Companion

EXERCISE 2.7

Modeling Your Network Capacity

EXERCISE 2.8

Creating a Configuration Profile for Teams Phones

EXERCISE 2.9

Configuring an Account to Auto-Accept Meeting Requests

EXERCISE 3.1

Creating and Managing a New Team

EXERCISE 3.2

Change a Private Team to Be Not Discoverable Using PowerShell

EXERCISE 3.3

Convert a Team into an Org-Wide Team, Apply Moderation, and Enable Email Posts

EXERCISE 3.4

Create a Messaging Policy to Disable Giphys and Apply It to a User

EXERCISE 3.5

Block a Domain for External Access

EXERCISE 3.6

Configure Guest Access and Invite a User

EXERCISE 3.7

Use PowerShell to Modify Guest Access

EXERCISE 3.8

Configure Audio Conferencing Settings

EXERCISE 3.9

Create a Meeting Policy to Let Phone Users Start the Meeting

EXERCISE 3.10

Configure a Teams Live Event

EXERCISE 4.1

Viewing Teams Admin Role Permissions

EXERCISE 4.2

Configuring a Dynamic Membership Rule for a Team

EXERCISE 4.3

Configuring an Access Review

EXERCISE 4.4

Deploying a Team from a Template

EXERCISE 4.5

Creating a Group Naming Policy

EXERCISE 4.6

Setting Up a Group Expiry

EXERCISE 4.7

Configuring Administrative Alerts for Team Activities

EXERCISE 4.8

Archiving, Deleting, and Recovering a Team

EXERCISE 4.9

Using Sensitivity Labels to Create an Internal-Only Team Type

EXERCISE 4.10

Preventing Sharing of Credit Card Information in Chats, and Making Sure That Chat Is Retained for a Period of Time

EXERCISE 4.11

Managing Apps

EXERCISE 5.1

Ordering New User Numbers

EXERCISE 5.2

Configuring an Address

EXERCISE 5.3

Configuring a Trusted IP

EXERCISE 5.4

Creating an Emergency Calling Policy

EXERCISE 5.5

Creating an Emergency Call Routing Policy

EXERCISE 5.6

Configuring a Location-Based Emergency Policy Assignment

EXERCISE 5.7

Assigning a Number to a User

EXERCISE 5.8

Creating a Basic Call Queue

EXERCISE 5.9

Creating a Basic Auto Attendant

EXERCISE 5.10

Creating a Call Policy to Modify Some User Calling Policies

EXERCISE 5.11

Configuring a Caller ID Policy to Hide a User's Phone Number

EXERCISE 6.1

Using Teams Advisor to Create a Deployment Plan

EXERCISE 6.2

Reviewing Teams Usage Reports

EXERCISE 6.3

Reviewing M365 Usage Reports

EXERCISE 6.4

Reviewing the Call Data for a User

EXERCISE 6.5

Opening CQD and Viewing the Online Reports

Introduction

There could be many reasons why you are looking to learn more about Teams and are considering taking the MS-700 exam: to prove to a potential employer that you have the skills to use Teams, to get on-the-job training in a position you already have, or perhaps just because you are interested in it.

The Microsoft certification program is broken into three types of qualifications:

Fundamentals:

Usually for people at the early part of their career or starting out, these certifications provide a good grounding in their subject areas.

Associate:

These are role-based certificates aimed at people who are already doing or want to learn about the tasks needed in a particular job role.

Expert/Specialist:

These are deep qualifications in their areas, and each provides a way to showcase specialist knowledge in a particular area.

This book covers the content required so that you can study for and, we hope, pass the Microsoft MS-700 exam. If you pass this exam, you will earn one of Microsoft's Associate-level certificates and become a Microsoft 365 Certified: Teams Administrator Associate.

This in turn can act as a prerequisite for the more advanced Expert-level certification (Microsoft 365 Certified: Enterprise Administrator Expert) should you want to continue your learning by digging deeper into the M365 services.

The MS-700 Exam

It is anticipated that to be ready to take this exam you have been working with Teams in the real world for approximately six months. While this is certainly not a requirement and it is possible to take and pass the exam with no hands-on experience (not that I recommend this approach!), it does give you an idea of what to expect when tackling the exam. There is a lot of ground to cover, and if you have been living and breathing Teams to some degree before taking it, you will certainly find things easier.

For this exam you are expected to have a good understanding of how to manage all the different workloads in Teams and especially how to migrate away from Skype for Business Online. You should have a good idea of how you manage features, either via the Teams Admin Console (or O365 Security and Compliance Center, Azure AD, or SharePoint Admin) or via the command line with PowerShell, but as this is an Associate-level exam, you are not expected to be an expert in advanced workloads, such as detailed call routing and so on.

However, do not underestimate the importance of the calling and media workloads. This can account for 30 percent of the exam and is something easily overlooked if you are used to dealing only with the collaboration aspects of Teams. This is something that is given a lot of attention by Microsoft because it is something visible to end users if it does not work right. You need to take the time to understand how media works and how the network should be configured to accommodate it.

Remember that the exam is also targeting enterprise-level knowledge, so it will be discussing features that need an E5 license, particularly in the security and compliance space. If you work for a Microsoft Partner, the Demos (https://demos.microsoft.com/) site will let you create fully featured test or demo tenants that are prepopulated with sample users to practice with. If you are not able to access the Demos site, you may be eligible for a Teams Exploratory License (https://docs.microsoft.com/en-us/microsoftteams/teams-exploratory), which gives you functionality equivalent to an E3 license for a trial. There is a requirement here to already have a domain and Azure AD configured in O365. If all else fails, you can sign up for Teams free (https://www.microsoft.com/en-us/microsoft-teams/free) and at least get access to the core application and configuration options. Chapter 1 has some more ideas and information about how you can get access to your own Teams tenant for testing.

Exam Format

The exam will have between 45 and 60 questions. Some questions may be worth more than one point, and some may be worth nothing (as Microsoft may be testing new questions to enter the rotation), so the important thing is to try not to get ruffled by anything you are not sure about.

There is definitely a certain mindset that can help you take the MS certification exams; for example, as you go through the exam, later questions may jog your memory or give you a clue to something that you were stuck on earlier, so flag anything you are not sure about to come back to later. That said, some questions will not let you skip forward, as they could be part of a multiple-question scenario. The MS-700 exam will normally have at least one of these scenario sections that will be approximately 10 questions long.

Questions are traditionally multiple choice; however, there are several different formats that you might come across, including the following:

Build list

Active screen

Drag and drop

Case study

You can see the full list of possible question types at https://docs.microsoft.com/en-us/learn/certifications/certification-exams.

Case study questions aim to give you some real-world information that is then used across multiple questions. The information usually takes the form of paragraphs of information and then some supplementary data, such as tables, and so on. You can refer to this data as you need to during the subsequent questions. When answering case study questions, the text of the question will usually give you a specific clue about which part of the case study you should pay close attention to. For example, it might ask about what policy will meet the HR security requirements, in which case make sure you read the security requirement section closely.

You may also find some simulation or lab-based questions where you are given access to a sample environment and are expected to configure particular things. This is where having some real-world experience with Teams is helpful, as the chances are that it may look slightly different in real life than it does in books or training materials (because of the ever-evolving nature of the product). Simulation questions come in and out of favor, so you may not have any.

To pass the exam, you need to score at least 700 out of a possible 1,000 points available on the test; however, this does not directly correlate with a percentage-based score, as some questions can be weighted up or down. There is no distinction between passing with 700 points or full marks; a pass is a pass.

Don't just study the questions and answers! The questions on the actual exam will be different from the practice questions included in this book. The exam is designed to test your knowledge of a concept or objective, so use this book to learn the objectives behind the questions.

Tips for Taking the Exam

Here are some tips for taking the exam:

Give yourself plenty of time to take the exam. The official run time is 2.5 hours, so there is no need to rush things.

Read everything carefully; it can be easy to jump to conclusions about the right answer to a question and throw away points.

If you are not sure about a question, do not get stuck staring at the screen. Flag it for review and move on. You should be able to come back to it later. The exam will notify you if you cannot return.

PowerShell cmdlets used in questions can get you in a muddle, as often the cmdlets will vary by a single word or so. Look carefully at the other combinations in the other options, as this can help you rule out cmdlets that are definitely not valid. If in doubt, use the trick from the previous point and flag the question to come back to; another question or screenshot may clue you into what the right wording will be.

Unless told otherwise, assume settings are left at the default, and for any simulation questions, try not to change any settings that are not directly related to the task you have been asked to perform.

No points are deducted for getting a question wrong, so if in doubt make an educated guess. You should be able to narrow down your options by at least eliminating one or two incorrect answers.

Put your day job to one side for the exam, and do not get caught up in the real world versus the material. Sometimes you just need to give the answer that Microsoft wants even if that does not match your experience of best practices. Remember that for the exam purposes you are a fully fledged enterprise administrator juggling many workloads for a large multinational company.

Building Knowledge Chapter by Chapter

The chapters in this book are not directly lined up with the MS-700 objectives but are instead laid out in what I would argue is a more logical manner that fits better with how you would actually deploy Teams.

Each chapter starts with an introduction that includes which sections are going to be covered in the chapter, but you can also refer to the table in the “MS-700 Objectives” section later in this introduction.

The following is a breakdown of what we will be covering together in each chapter:

Chapter

1

, “Introducing Teams”:

This chapter covers an overview of what Teams is and the core concepts behind it and how that fits with the wider Office 365 and Microsoft 365 offerings. It will also introduce some of the core concepts you will need to understand about how Teams is configured and managed.

Chapter

2

, “Getting Teams Up and Running”:

This chapter covers three main areas: Skype for Business migrations, network preparation, and client deployments. This chapter helps lay the foundations of understanding how Teams interacts with Skype for Business if you have it deployed and need to migrate away from it. It covers how to best prepare your network for dealing with Teams (mostly) media traffic and how to get the Teams client out to your end users and on your devices.

Chapter

3

, “Teams Core Functionality”:

This chapter covers Teams bread-and-butter tasks such as different types of teams, how to manage basic policies, how to control access to your Teams, and how to manage meetings.

Chapter

4

, “Advanced Teams Functionality and Management”:

This chapter covers how to apply security and governance against your Teams deployment and how to make sure your data is safe, secure, and available only to the people who need it. We will also look at things such as templates and app policies.

Chapter

5

, “Adding Telephony”:

This chapter covers how to incorporate PSTN calling into Teams, the different ways this can be delivered, and how this functionality works.

Chapter

6

, “Review Usage and Maintain Quality”:

It is all very well having Teams deployed and all your users enabled and configured, but you should also be proactively looking at how they are performing. This chapter will cover some of the tools you need to monitor usage and track down issues.

Who Should Buy This Book

While this book is targeted at those who want to study for and pass the MS-700 exam, really it was written for anyone who needs to manage (or aspires to manage) Teams at any type of scale for their organization.

That could mean you are the IT administrator for your company and want to understand how to get the most out of Teams, or it could be that you work in support but want to learn more about how Teams operates. Really, I would hope it can be picked up and used by anyone who wants to go beyond living on the “user” side of Teams. Come lift the curtain and see what is happening behind the scenes.

As with any study guide, there is a certain level of assumed knowledge that will be helpful, although the book is structured to start with the basics and work through to the more difficult concepts (see the section earlier called “Building Knowledge Chapter by Chapter”). You should have a good understanding of how Teams behaves from an end-user point of view, and the more knowledge about how Teams works you bring with you, the more you will get out of it.

The management behaviors we will cover also build on basic concepts of how Microsoft services operate and can be managed, so some familiarity with PowerShell and Office 365's core concepts will be helpful.

Study Guide Features

This study guide uses a number of common elements to help you prepare. These include the following:

Summary The summary of each chapter briefly explains the chapter, allowing you to easily understand what it covers.

Exam Essentials The exam essentials focus on major exam topics and critical knowledge that you should take into the test. The exam essentials focus on the exam objectives provided by Microsoft.

Chapter Review Questions A set of questions at the end of each chapter will help you assess your knowledge and whether you are ready to take the exam, based on your knowledge of that chapter's topics.

The review questions, assessment test, and other testing elements included in this book are not derived from the actual exam questions, so don't memorize the answers to these questions and assume that doing so will enable you to pass the exam. You should learn the underlying topic, as described in the text of the book. This will let you answer the questions provided with this book and pass the exam. Learning the underlying topic is also the approach that will serve you best in the workplace—the ultimate goal of a certification.

Additional Study Tools

This book comes with additional study tools to help you prepare for the exam. They include the following.

Go to https://www.wiley.com/go/sybextestprep, register your book to receive your unique PIN, and then once you have the PIN, return to https://www.wiley.com/go/sybextestprep and register a new account or add this book to an existing account.

Sybex Online Learning Environment

Sybex's online learning environment lets you prepare with electronic test versions of the review questions from each chapter and the practice exams that are included in this book. You can build and take tests on specific domains, by chapter, or cover the entire set of MS-700 exam objectives using randomized tests.

Electronic Flashcards

Our electronic flashcards are designed to help you prepare for the exam. More than 100 flashcards will ensure that you know critical terms and concepts.

Glossary

Sybex provides a full glossary of terms in PDF format, allowing quick searches and easy reference to the materials in this book.

Practice Exams

In addition to the practice questions for each chapter, this book includes access to two full 75-question online practice exams. We recommend that you use them both to test your preparedness for the certification exam.

Conventions Used in This Book

This book uses certain typographic styles to help you quickly identify important information and to avoid confusion over the meaning of words such as on-screen prompts. In particular, look for the following styles:

Italicized text

indicates key terms that are described at length for the first time in a chapter. (Italics are also used for emphasis.)

A

monospaced font

indicates fragments of code such as PowerShell cmdlets.

Underlined text

indicates links to useful resources and content. As Teams functionality evolves over time, use these links to read more deeply about a subject or check on what the current behavior is.

In addition to these text conventions, which can apply to individual words or entire paragraphs, a few conventions highlight segments of text.

A note indicates information that's useful or interesting but that's somewhat peripheral to the main text. A note might be a little bit of real-world knowledge that differs from what you may see in the exam, or some information that helps put things into context from the main body of text.

References are used to give links to the relevant sections in Microsoft's documentation. Here you can dive deeper into a subject if you are interested, or you can check on what the current behavior is as the Teams service is updated and improves.

Exercises

An exercise is something that you can carry out from your own computer with your own Office 365 tenant. The steps in an exercise are there to act as a guide for how to perform a specific task, but the goal is to encourage you to go off and explore on your own, so don't be afraid to go off script and explore for yourself how things work or what happens when you change something. Being curious and exploring is one of the best ways to really learn the material. (Just don't change too much if you only have access to a live environment!)

MS-700 Objectives

The following table shows the high-level breakdown of the skills that Microsoft aims to measure with the MS-700 exam. This includes the approximate weightings toward each section. As you can see, there is a lot of emphasis placed on the core planning and configuration activities, which can account for up to half of the exam. The table also tells you which chapter will primarily cover this objective area, but some will, of course, also be covered to some degree in the other chapters. The MS-700 exam, like all Microsoft exams, evolves over time. For a more detailed list of the current objectives covered, refer to the MS-700 exam page and look for the section titled “Skills Measured,” where you can download a PDF of the current Microsoft objectives: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-700.

Objective

Percentage of Exam

Primary Chapter

Plan and configure a Microsoft Teams environment

40%–50%

Upgrade from Skype for Business to Microsoft Teams

Chapter 2

Plan and configure network settings for Microsoft Teams

Chapter 2

Implement governance and lifecycle management for Microsoft Teams

Chapter 4

Configure and manage guest access

Chapter 3

Manage security and compliance

Chapter 4

Deploy and manage Microsoft Teams endpoints

Chapter 2

Monitor and analyze service usage

Chapter 6

Manage Chat, Calling, and Meetings

30%–35%

Manage chat and collaboration experiences

Chapter 3

Manage meeting experiences

Chapter 3

Manage phone numbers

Chapter 5

Manage Phone System

Chapter 5

Manage Teams and app policies

20%–25%

Manage a team

Chapter 3

Manage membership in a team

Chapter 4

Implement policies for Microsoft Teams apps

Chapter 4

Assessment  Test

You want to configure a number of custom tags that can be used in chat messages for your product names. Where in TAC can you configure the tag settings for your teams?

Meeting policies

Under Teams settings

Messaging policies

Guest access

Your CTO has identified a risk where owners might lose track of who is a member of their teams. What feature can you configure to help mitigate this risk?

Group expiration

Sensitivity labels

Dynamic membership

Access reviews

You want to configure dynamic membership for one of your M365 groups. Where can you configure this?

In TAC

In the M365 Admin portal

In the Azure AD portal

On the Teams membership screen

You need to create a voice workflow that accepts incoming calls for your building reception. These calls must be sent to voicemail when the office is closed, but when it's open, the inbound call should ring between a group of users. What do you need to create to support this?

Two resource accounts

Two resource accounts, both with virtual user licenses

One resource account

Two resource accounts, one with a virtual user license

You have deployed some Microsoft Teams Rooms devices and need to make sure that the Azure AD account password does not expire. Which cmdlet could you run? (Select all that apply.)

Set-MsolUserPassword

Set-MsolUser

Set-AzureADUser

Set-PasswordExpiration

How long after deleting a team can you still recover it?

20 days

30 days

45 days

60 days

You need to be able to prevent forwarding of calls to external numbers. What type of policy would you use for this?

Calling policy

Permission policy

Teams policy

Messaging policy

You need to prevent two groups of users from communicating with each other. What would you need to create?

One segment and two information barrier policies

One segment and one information barrier policy

Two segments and two information barrier policies

Two segments and one information barrier policy

Which of the following compliance technologies would prevent users from sharing credit card information over chat?

Data loss prevention (DLP)

Information barriers

Sensitivity labels

eDiscovery

You are migrating to Teams from your current phone-based conferencing provider. You want to make sure you keep the same dial-in number that your users are used to. The number currently terminates on your PBX. What can you do?

Port the number to Microsoft as a user number.

Configure Direct Routing.

Port the number to Microsoft as a service number.

Request that Microsoft acquire the number from the current provider.

You have identified a requirement to make sure that QoS is deployed for your Teams environment. You have configured Group Policy and made sure that your Windows clients are picking it up. What else should you configure in TAC?

Network topology in Locations

Networks in Locations

Network in Meeting settings

Network planner in Planning

When planning to migrate from the previous meeting provider, a use case was identified where meetings should have an audible announcement played when dial-in users join or leave the call. What would you configure to meet this requirement?

Conference bridge settings

Meeting settings

Meeting policies

Live events policies

What PowerShell cmdlet would you run to change a user into Teams Only mode?

Grant-CsTeamsUpgradePolicy

Set-CsTeamsUpgradePolicy

Apply-CsTeamsUpgradePolicy

Update-CsTeamsUpgradePolicy

You get reports of poor calls from one of your sites; you look in the firewall and apply a filter to traffic coming from the user's computer. You see only the following destination port active: TCP 443. What should you open on the firewall to help improve the call quality?

UDP 3478

UDP 3748

TCP 3478

TCP 3748

You want to make sure that certain business keywords cannot be used when making new Teams. How would you handle this automatically?

Configure an M365 group naming policy.

Restrict the users who can create teams.

Add tags to the Teams settings.

Configure a team template.

You are creating a retention policy for your Teams users and need to make sure that files a user uploads during chats (not conversations) are included. What should you include in the retention scope?

M365 Groups

OneDrive for Business

SharePoint

Skype for Business

To easily configure a group for dynamic membership using PowerShell, which modules would you use? (Select all that apply.)

Exchange Online

Skype for Business Online

Azure AD

Teams

Which of the following location lookups can use the Wi-Fi access point that a user is connected to?

Location Information Services (LIS)

Trusted IP Lookup

Network Planner

Network Settings

You are planning to migrate users from Skype for Business on-premises to Teams but want to manage it in a controlled way, so you have configured everyone into SkypeOnly mode. A group of users has a requirement to start using Teams for meetings immediately. What mode should you put them in that does not affect your other planning timelines?

Teams Only

Skype for Business with Teams Collaboration and Meetings

Skype for Business with Teams Collaboration

Islands Mode

You need to block all custom apps from being used inside Teams. What type of policy should you create?

Calling policy

Permission policy

Teams policy

Messaging policy

You need to allow users to generate meetings that external users can join using a toll-free number. What licensing would you need?

Users with E3 and communications credits in the tenant

Users with E5 and communications credits in the tenant

Users with E5 licenses and calling plans

Users with F1 licenses

You are planning your migration to Teams and need to create some new teams based on current resources. Which of the following can you upgrade or convert directly into Teams? (Select all that apply.)

An M365 group

Distribution list

SharePoint team site

On-premises AD group

You are deploying some phones for use in a break room. What license type is most appropriate to assign to the phones?

E3

E5

Meeting Room

Common Area Phone

To mark a team as not discoverable, what cmdlets would you run?

Get-Team

and

Set-Team

Get-Team

and

Update-Team

Find-Team

and

Set-Team

Find-Team

and

Update-Team

If you have 250 domestic calling plan licenses and 250 domestic and international calling plan licenses in your tenant, how many user numbers would you have access to?

500

250

560

510

You have a requirement to host an external-facing meeting for 500+ participants. What should you consider doing to support the meeting?

Make sure you have QoS deployed to optimize the network.

Configure Teams Live Events.

Deploy an eCDN solution to optimize the network traffic.

Ensure that External Access is configured in the tenant.

You want to use Teams Advisor to help plan the deployment of your meeting workload. What licenses should you have assigned to your account to get the most out of Teams Advisor? (Select all that apply.)

Teams

Forms

Planner

Azure P1

Your company has decided to disable the use of all Giphys in conversations. What type of policy would you configure?

Calling policy

Permission policy

Teams policy

Messaging policy

What is the name of the service that will update users’ Skype for Business meetings when they migrate fully to Teams?

Automatic Calendar Update

Teams Administrative Calendar Update

Meeting Migration Service

Meeting Update Service