Communication Skills for Nurses E-Book

Claire Boyd

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Serie: Student Survival Skills
• Sprache: Englisch

Seitenzahl: 170

Veröffentlichungsjahr: 2014

Beschreibung

Survive placements and practice with this essential guide for all student nurses.

Providing words of wisdom and advice from real-life student nurses, Communication Skills for Nurses is a handy, portable, and fun introduction to the key communication and interpersonal skills you’ll need on placement and as a registered nurse.

Special features:

• Developed by students, for students
• Clear, straightforward, and jargon-free
• Explains how to use your interpersonal skills effectively, communicate with patients with specific conditions, and handle both criticisms and compliments
• Features tips and advice from real life nursing students
• Examples and questions based on real life nursing and healthcare situations

Leseprobe

StudentSurvival SkillsSeries

Survive your nursing course with these essential guides for all student nurses:

Calculation Skills for Nurses Claire Boyd9781118448892

Medicine Management Skills for Nurses Claire Boyd9781118448854

Clinical Skills for Nurses Claire Boyd9781118448779

Care Skills for Nurses Claire Boyd9781118657386

Communication Skills for Nurses Claire Boyd and Janet Dare9781118767528

Study Skills for Nurses Claire Boyd9781118767528

COMMUNICATION SKILLS

FOR NURSES

Claire Boyd

RGN, Cert Ed Practice Development Trainer

Janet Dare

Practice Development Teacher, Assessor, IQA North Bristol NHS Trust

This edition first published 2014 © 2014 by John Wiley & Sons, Ltd

Registered office:John Wiley & Sons, Ltd, The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ, UK

Editorial offices:9600 Garsington Road, Oxford, OX4 2DQ, UK The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ, UK 111 River Street, Hoboken, NJ 07030-5774, USA

For details of our global editorial offices, for customer services and for information about how to apply for permission to reuse the copyright material in this book please see our website at www.wiley.com/wiley-blackwell

The right of the author to be identified as the author of this work has been asserted in accordance with the UK Copyright, Designs and Patents Act 1988.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, except as permitted by the UK Copyright, Designs and Patents Act 1988, without the prior permission of the publisher.

Designations used by companies to distinguish their products are often claimed as trademarks. All brand names and product names used in this book are trade names, service marks, trademarks or registered trademarks of their respective owners. The publisher is not associated with any product or vendor mentioned in this book. It is sold on the understanding that the publisher is not engaged in rendering professional services. If professional advice or other expert assistance is required, the services of a competent professional should be sought.

The contents of this work are intended to further general scientific research, understanding, and discussion only and are not intended and should not be relied upon as recommending or promoting a specific method, diagnosis, or treatment by health science practitioners for any particular patient. The publisher and the author make no representations or warranties with respect to the accuracy or completeness of the contents of this work and specifically disclaim all warranties, including without limitation any implied warranties of fitness for a particular purpose. In view of ongoing research, equipment modifications, changes in governmental regulations, and the constant flow of information relating to the use of medicines, equipment, and devices, the reader is urged to review and evaluate the information provided in the package insert or instructions for each medicine, equipment, or device for, among other things, any changes in the instructions or indication of usage and for added warnings and precautions. Readers should consult with a specialist where appropriate. The fact that an organization or Website is referred to in this work as a citation and/or a potential source of further information does not mean that the author or the publisher endorses the information the organization or Website may provide or recommendations it may make. Further, readers should be aware that Internet Websites listed in this work may have changed or disappeared between when this work was written and when it is read. No warranty may be created or extended by any promotional statements for this work. Neither the publisher nor the author shall be liable for any damages arising herefrom.

Library of Congress Cataloging-in-Publication DataBoyd, Claire, author     Communication skills for nurses / Claire Boyd, Janet Dare.        1 online resource.     Includes bibliographical references and index.     Description based on print version record and CIP data provided by publisher; resource not viewed.     ISBN 978-1-118-76750-4 (ePub) – ISBN 978-1-118-76751-1 (Adobe PDF) – ISBN 978-1-118-76752-8 (pbk.)     I. Dare, Janet, author. II. Title.     [DNLM: 1. Nurse-Patient Relations. 2. Communication. 3. Nursing Assessment. WY 88]     RT23     610.7301′4–dc23

2014023322

A catalogue record for this book is available from the British Library.

Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books.

Cover image courtesy of Visual Philosophy Chapter opener image: © iStockphoto.com/Squaredpixels Cover design by Visual Philosophy

Contents

PREFACE

INTRODUCTION

ACKNOWLEDGEMENTS

1 MODELS OF COMMUNICATION

WHAT IS A COMMUNICATION MODEL?

TEST YOUR KNOWLEDGE

2 TRANSACTIONAL ANALYSIS

THE EGO STATE

KINDS OF TRANSACTION

SUMMARY OF TRANSACTIONAL ANALYSIS

TEST YOUR KNOWLEDGE

3 METHODS OF COMMUNICATION

TYPES OF COMMUNICATION

COMMUNICATION DIFFERENCES

WAYS TO ENCOURAGE EFFECTIVE COMMUNICATION

MEDICAL JARGON

DIFFICULT PATIENT SITUATIONS

PAEDIATRIC NURSING COMMUNICATION

NURSING HANDOVER

CRITICAL COMMUNICATIONS

TEST YOUR KNOWLEDGE

4 PRESENTING YOURSELF AND YOUR ORGANISATION

WHAT IS CUSTOMER SERVICE?

HOW CAN YOU CREATE THE RIGHT IMPRESSION?

TEST YOUR KNOWLEDGE

5 INTERPERSONAL SKILLS

WHAT ARE INTERPERSONAL SKILLS?

WHAT ARE THE INTERPERSONAL SKILLS?

HOW CAN I DEVELOP MY INTERPERSONAL SKILLS?

TEST YOUR KNOWLEDGE

6 TEAM WORK AND THE MULTIDISCIPLINARY TEAM

WHAT IS A TEAM?

THE MULTIDISCIPLINARY TEAM

TEST YOUR KNOWLEDGE

7 COMMUNICATION BARRIERS

THE ENVIRONMENT/PHYSICAL DISTRACTIONS

LANGUAGE

JARGON

STEREOTYPING OR MAKING ASSUMPTIONS

EMOTIONS

PAIN

MUDDLED MESSAGES

NOT LISTENING/FEELINGS

CULTURE

PEOPLE WITH DISABILITIES

TEST YOUR KNOWLEDGE

8 ACTIVE LISTENING

WHAT IS ACTIVE LISTENING?

ACTIVE LISTENING SKILLS EXAMPLES

HOW TO PERFORM EFFECTIVE ACTIVE LISTENING SKILLS

BARRIERS TO LISTENING

IMPLEMENTING HUMAN FACTORS IN HEALTH CARE

TEST YOUR KNOWLEDGE

9 ADMITTING PATIENTS

THE NURSING PROCESS

INFORMATION

TEST YOUR KNOWLEDGE