Driving Networked Service Productivity E-Book

Christofer F. Daiberl

• Herausgeber: Springer Fachmedien Wiesbaden
• Kategorie: Wissenschaft und neue Technologien
• Serie: Markt- und Unternehmensentwicklung Markets and Organisations
• Sprache: Englisch

Veröffentlichungsjahr: 2020

Beschreibung

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.