Responses to Change E-Book

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Serie: J-B CCL (Center for Creative Leadership)
• Sprache: Englisch

Seitenzahl: 31

Veröffentlichungsjahr: 2011

Beschreibung

The ongoing state of many organizations is one of change. People who experience major change tend to exhibit one of four patterns of response: entrenched, overwhelmed, poser, or learner. As a leader, you need to understand the patterns of response that people express and to customize intervention strategies to help them make the transition. People can pass through a given response stage and move to one that is more effective--especially if you provide timely intervention and support. This guidebook will help you understand how people, including yourself, are responding to change and what you can do to help them move forward.

Leseprobe

Contents

Change Happens

Understanding the Dynamics

Comfort with Change

Capacity for Change

Responses to Change

Four Responses

Making the Transition

Who Needs What?

What to Look for and How to Help

The Overwhelmed: Withdrawing and Avoiding

The Entrenched: Clinging to Narrowly Defined Lessons

Posers: High Drive, Low Substance

Learners: Growing and Processing

Assessment and Intervention

Response Grid Worksheet

Going Forward

Suggested Readings

Background

Key Point Summary

Lead Contributor

Ideas Into Action Guidebooks

Aimed at managers and executives who are concerned with their own and others’ development, each guidebook in this series gives specific advice on how to complete a developmental task or solve a leadership problem.

LEAD CONTRIBUTOR  Kerry A. Bunker CONTRIBUTORS  Craig ChappelowKaren DyerBertrand SerenoHughes Van StichelMichael Wakefield DIRECTOR OF PUBLICATIONS  Martin Wilcox EDITOR  Peter Scisco ASSOCIATE EDITOR  Karen Lewis DESIGN AND LAYOUT  Joanne Ferguson CONTRIBUTING ARTISTS  Laura J. GibsonChris Wilson, 29 & Company

Copyright ©2008 Center for Creative Leadership.

All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

CCL No. 442ISBN No. 978-1-60491-059-9

Center for Creative LeadershipPost OffiCe Box 26300GreensBoro, North CaroLina 27438-6300336-288-7210www.ccl.org/publicationspfeiffer.com/go/cclguidebooks

The Ideas Into Action Guidebook Series

This series of guidebooks draws on the practical knowledge that the Center for Creative Leadership (CCL®) has generated, since its inception in 1970, through its research and educational activity conducted in partnership with hundreds of thousands of managers and executives. Much of this knowledge is shared—in a way that is distinct from the typical university department, professional association, or consultancy. CCL is not simply a collection of individual experts, although the individual credentials of its staff are impressive; rather it is a community, with its members holding certain principles in common and working together to understand and generate practical responses to today’s leadership and organizational challenges.

The purpose of the series is to provide managers with specific advice on how to complete a developmental task or solve a leadership challenge. In doing that, the series carries out CCL’s mission to advance the understanding, practice, and development of leadership for the benefit of society worldwide. We think you will find the Ideas Into Action Guidebooks an important addition to your leadership toolkit.

Executive Brief

The ongoing state of many organizations is one of change. People who experience major change tend to exhibit one of four patterns of response: entrenched, overwhelmed, poser, or learner. As a leader, you need to understand the patterns of response that people express and to customize intervention strategies to help them make the transition. People can pass through a given response stage and move to one that is more effective—especially if you provide timely intervention and support. This guidebook will help you understand how people, including yourself, are responding to change and what you can do to help them move forward.

Change Happens

The ongoing, natural state of many contemporary organizations is one of change and transition. Whether arising from economic, political, technological, cultural, or societal sources, the pace and complexity of change contribute to intense emotions that play out in organizations (and outside them as well). Such reactions as fear, insecurity, uncertainty, frustration, resentment, anger, sadness, depression, guilt, distrust, and a sense of unfairness and betrayal can make it difficult for leaders to set direction, encourage alignment, and gain commitment from the people in their organizations.