Steps to Safety Culture Excellence E-Book

Terry L. Mathis

• Herausgeber: John Wiley & Sons
• Kategorie: Wissenschaft und neue Technologien
• Sprache: Englisch

Seitenzahl: 434

Veröffentlichungsjahr: 2013

Beschreibung

Provides a clear road map to instilling a culture of safety excellence in any organization Did you know that accidental injury is among the top ten leading causes of death in every age group? With this book as your guide, you'll learn how to help your organization develop, implement, and sustain Safety Culture Excellence, vital for the protection of and improvement in the quality of life for everyone who works there. STEPS to Safety Culture Excellence is based on the authors' firsthand experience working with international organizations in every major industry that have successfully developed and implemented ongoing cultures of safety excellence. Whether your organization is a small regional firm or a large multinational corporation, you'll find that the STEPS process enables you to instill Safety Culture Excellence within your organization. STEPS (Strategic Targets for Excellent Performance in Safety) demystifies the process of developing Safety Culture Excellence by breaking it down into small logical, internally led tasks. You'll be guided through a sequence of STEPS that makes it possible to: * Create a culture of excellence that is reinforced and empowered at every level * Develop the capability within the culture to identify, prioritize, and solve safety problems and challenges * Maintain and continuously improve the performance of your organization's safety culture Although this book is dedicated to safety, the tested and proven STEPS process can be used to promote excellence in any aspect of organizational performance. By optimizing the safety culture in your organization, you will give the people you work with the skills and knowledge to not only minimize the risk of an on-the-job accident, but also to lead safe, healthy lives outside of work.

Leseprobe

Table of Contents

Cover

Title

Copyright

INTRODUCTION

VISION

UNDERSTANDING THE CONCEPT OF SAFETY CULTURE

OTHER WORKS ON SAFETY CULTURE

UNDERSTANDING AND IMPROVING SAFETY CULTURE

MAKING THE DECISION TO PURSUE SAFETY CULTURE EXCELLENCE

SM

EXERCISE 1: UNDERSTANDING AND BREAKING OUT OF THE CYCLE OF AVOIDING FAILURE

EXERCISE 2: SAFETY CULTURE AND PERFORMANCE EXCELLENCE STRATEGY

EXERCISE 3: PRESTRATEGY REALITY

EXERCISE 4: STARTING POINT EVALUATIONS

EXERCISE 5: FORMING AND NORMING CULTURE

EXERCISE 6: THE BRIDGE TO SAFETY EXCELLENCE

™

EXERCISE 7: MAKING THE DECISION TO MOVE FORWARD

MILESTONE 1: STRATEGY

STEP 1.1 PURPOSE

STEP 1.2 CORE VALUES

STEP 1.3 VISION

STEP 1.4 LONG- AND SHORT-TERM GOALS

STEP 1.5 OBJECTIVES

STEP 1.6 MARKETING

STEP 1.7 INITIATIVES

STEP 1.8 SAFETY EXCELLENCE ACCOUNTABILITY SYSTEM

STEP 1.9 IDENTIFY AND ENABLE CHANGE AGENTS

STEP 1.10 MEASURE/ADJUST

STEP 1.11 CONTINUOUS IMPROVEMENT

MILESTONE 2: ASSESSMENT

STEP 2.1 EVALUATION OF EXISTING SAFETY INITIATIVES

STEP 2.2 PERCEPTIONS

STEP 2.3 INTERVIEWS

STEP 2.4 SAFETY DATA ANALYSIS

MILESTONE 3: CLARITY

STEP 3.1 SET STRUCTURE

STEP 3.2 SET STRATEGY BRIEFING

STEP 3.3 SET CLARITY WORKSHOP

STEP 3.4 STEPS EMPLOYEE BRIEFING(S)

MILESTONE 4: CLIMATE

STEP 4.1 COMMITMENT

STEP 4.2 CARING

STEP 4.3 COOPERATION

STEP 4.4 COACHING

MILESTONE 5: CHEMISTRY

STEP 5.1 PASSION

STEP 5.2 FOCUS

STEP 5.3 EXPECTATIONS

STEP 5.4 PROACTIVE ACCOUNTABILITY

STEP 5.5 REINFORCEMENT

STEP 5.6 VULNERABILITY

STEP 5.7 COMMUNICATION

STEP 5.8 MEASUREMENT

STEP 5.9 TRUST (THE BONDING AGENT)

MILESTONE 6: CONTROL

STEP 6.1 TARGETING SAFETY IMPROVEMENT

STEP 6.2 TAKING A SAFETY-IMPROVEMENT STEP

STEP 6.3 CONVERTING BBS TO STEPS

STEP 6.4 MOTIVATION

MILESTONE 7: CONTINUOUS IMPROVEMENT

STEP 7.1 ONGOING SAFETY-IMPROVEMENT STEPS

STEP 7.2 THE FILM FOR A CULTURAL SNAPSHOT

STEP 7.3 MULTILEVEL SUPPORT

STEP 7.4 SUCCESSION PLAN FOR SET

STEP 7.5 ONBOARDING: NEW-EMPLOYEE ORIENTATION TO STEPS

STEP 7.6 PROFESSIONAL DEVELOPMENT

STEP 7.7 REASSESSMENT

CONCLUSION

BIBLIOGRAPHY

APPENDIX A: EXPLANATION OF TERMS

APPENDIX B: PARETO ANALYSIS WORKSHEET AND INSTRUCTIONS

APPENDIX C: SELECTING EFFECTIVE MEMBERS FOR SAFETY EXCELLENCE TEAMS

APPENDIX D: LIST OF VARIABLES RECOMMENDED FOR ACCIDENT INVESTIGATION REPORTS

APPENDIX E: ACTION PLAN FORM

APPENDIX F: STEPS AUDIT CHECKLIST

INDEX

List of Illustrations

UNDERSTANDING AND IMPROVING SAFETY CULTURE

Figure 1 The course of Safety Culture™.

MAKING THE DECISION TO PURSUE SAFETY CULTURE EXCELLENCE

SM

Figure 2 The Perpetual Cycle of Avoiding Failure™.

Figure 3 Safety Performance Excellence Curve™.

Figure 4 Safety Culture and Performance Excellence Strategy™.

Figure 5 Prestrategy reality.

Figure 6 Starting point evaluations.

Figure 7 The Safety Culture Excellence Evolution Model™.

Figure 8 The Bridge to Safety Excellence™.

Figure 9 STEPS flowchart.

MILESTONE 1: STRATEGY

Figure 1.1 Ice breaker activity: Example strategy to dominate the market.

Figure 1.2 Identifying purpose.

Figure 1.3 Generic organizational core values.

Figure 1.4 Targets for visioning.

Figure 1.5 The vision of excellence.

Figure 1.6 Four vital elements of Marketing Strategy™.

Figure 1.7 Safety Excellence Accountability System.

Figure 1.8 The five types of people in Organizational Change™.

MILESTONE 3: CLARITY

Figure 3.1 Milestones on the STEPS Pathway™.

MILESTONE 4: CLIMATE

Figure 4.1 The four pillars of Safety Climate™.

Figure 4.2 Four vital questions for managing performance.

MILESTONE 5: CHEMISTRY

Figure 5.1 The chemistry of Safety Culture Excellence.

Figure 5.2 A sample balanced scorecard for safety excellence.

MILESTONE 7: CONTINUOUS IMPROVEMENT

Figure 7.1 The FILM for a cultural snapshot.

Guide

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* Safety Culture Excellence is a trademark of ProAct Safety, Inc. and is registered as U.S. Service Mark Registration No. 3,972,134.

STEPS TO SAFETY CULTURE EXCELLENCESM

TERRY L. MATHIS

Chief Executive OfficerProAct Safety, Inc.

SHAWN M. GALLOWAY

President and Chief Operating OfficerProAct Safety, Inc.

Copyright © 2013 by John Wiley & Sons, Inc. All rights reserved

Published by John Wiley & Sons, Inc., Hoboken, New Jersey

Published simultaneously in Canada

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, [phone], fax [phone], or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, [phone], fax [phone], or online at http://www.wiley.com/go/permissions.

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

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Library of Congress Cataloging-in-Publication Data:

Mathis, Terry L.

STEPS to Safety Culture ExcellenceSM / Terry L. Mathis, Shawn M. Galloway.

p. ; cm.

Includes bibliographical references and index.

ISBN 978-1-118-09848-6 (cloth)

I. Galloway, Shawn M., 1976– II. Title.

[DNLM: 1. Occupational Injuries–prevention & control. 2. Safety

Management–organization & administration. 3. Accidents, Occupational–prevention & control. 4. Occupational Health Services–organization & administration. 5. Organizational Culture. 6. Organizational Innovation. WA 485]

616.9'803–dc23

2012035830

INTRODUCTION

There is no substitute for excellence, not even success.

—Thomas Boswell

There are two kinds of people in safety: the kind who care and the kind who do not care. Those who do not care do not work toward excellence because they do not care! The people who do care are the kind who change the world for the better and the ones we are proud to work with and to help. For these people, nothing short of excellence is “good enough” in safety. Whether you are a safety professional, a concerned manager, a union safety representative or the president or chief executive officer (CEO) of the organization, we would like you to consider what safety excellence could mean for you and your organization.

What is the public image of your organization now and what will be the legacy you leave behind? How would you like it to be known and remembered? Have you ever thought or dreamed that you would like to be part of the organization that cured cancer or heart disease? How about being part of an organization that conquered a bigger killer than either of those terrible diseases? We are talking about accidental injury! Do you realize that this terrible and preventable tragedy takes the lives of more people between the ages of 1 and 44 than either of these diseases? It is among the top 10 causes of death in every age group.

When you help your organization develop Safety Culture ExcellenceSM. you improve the quality of life for everyone who works there. You help them and their families to avoid not only the deaths but also the debilitating, expensive, and lifestyle-destroying injuries that can result from on-the-job accidents. If you truly change the safety culture at work, you are likely to impact off-the-job injuries as well. You will give the people you work with the gift of an accident-free life and the skills to duplicate it year after year. You will give them the structure and capabilities to attack safety challenges one at a time and to conquer them. That structure and capability will help you address virtually every process and significant element of business organization that impacts safety and will make them foster and reinforce excellence.