Sticky Leadership and Management - Peter Lyle DeHaan - E-Book

Sticky Leadership and Management E-Book

Peter Lyle DeHaan

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Beschreibung

Transform your leadership. Transform your business.  


It’s time to step up and become the kind of leader your business needs … the kind of leader you were destined to become. 


In Sticky Leadership and Management, Peter Lyle DeHaan, PhD breaks down what it means to lead with integrity, passion, and efficiency. Instead of an academic treatise full of theory and rhetoric, DeHaan shares personal stories and eye-opening insights so you will be able to quickly identify what works and what doesn’t. This book will walk you through the steps to develop your own unique leadership style, giving you an implementable plan that will transform and improve your business. 


If you’re looking for a compelling read including real-life examples and anecdotes full of practical leadership tips, Sticky Leadership and Management is the business book to take you from where you are now to where you (and your business) are destined to go. 


Drawing from his extensive experience as an entrepreneur, CEO, and business consultant, DeHaan shares practical insights and actionable strategies to help you: 


 - Create a positive work environment where your employees feel valued and respected. 


 - Gain confidence in your ability to cast your vision and see it implemented by a qualified, dedicated team. 


 - Inspire those around you to unlock their unique leadership abilities and step into their higher purpose. 


 - Develop a unique leadership style so you can lean into your own personal strengths. 


Sticky Leadership and Management is for business owners and managers who are ready to become even more confident, inspired, and decisive. 


Once you fully unlock your unique leadership potential, there’s truly nothing holding you back from the life and business of your dreams. 


Read Sticky Leadership and Management today and become the leader you were always meant to be.

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Sticky Leadership and Management

Lead with Integrity and Manage with Confidence

Peter Lyle DeHaan, PhD

Sticky Leadership and Management: Lead with Integrity and Manage with Confidence

Copyright © 2024 by Peter Lyle DeHaan.

Book 3 in the Sticky series.

All rights reserved: No part of this book may be reproduced, disseminated, or transmitted in any form, by any means, or for any purpose, without the express written consent of the author or his legal representatives. The only exception is short excerpts and the cover image for reviews or academic research.

ISBN

979-8-88809-069-5 (e-book)

979-8-88809-070-1 (paperback)

979-8-88809-071-8 (hardcover)

979-8-88809-072-5 (audiobook)

Library of Congress Control Number: 9798888090701

Published by Rock Rooster Books, Grand Rapids, Michigan

Credits

Developmental editor: Julie Harbison

Copy editor: Robyn Mulder

Cover design: Taryn Nergaard

Author photo: Jordan Leigh Photography

The stories in this book are all true, as I remember them. I did, however, change some names and inconsequential details.

To all who lead and manage others

Contents

Leadership and Management

The Power of a Compliment

Solicit Feedback from Your Frontline Staff

How to Best Deal with Change

Leading a Nonprofit Board of Directors

The Pursuit of Perfection

A Strategic Blunder

Recognize and React to Opportunities

Crisis Management

Lead by Example

Customer Service Failure

A Case Study in How Not to Treat Employees

The Only Constant Is Change

Finding a Good Manager

Kick the Can Down the Road

Kick the Can, Part 2

The Effects of High Unemployment

The Effects of Low Unemployment

So, You’re Being Acquired

The Secret to Successful Joint Ventures and Strategic Partnerships

Choose Business Associates with Care

Do You Know Where Your Data Is?

We’re on a Mission

Five Tips for Successful Delegation

Counting Chickens

It’s All Virtual

Outsourcing

A Solopreneur

They Just Don’t Get It

Beam Me Up, Scotty

Give Back to Your Community

Moving Forward

Other Books in the Sticky Series

About Peter Lyle DeHaan

Other Books by Peter Lyle DeHaan

Leadership and Management

Lead with Effectiveness and Manage with Confidence

Leadership is the ability to cast a vision and draw others to you in a collective pursuit of that vision. The mark of leadership, therefore, is if you have followers. And the mark of great leadership is if you have committed followers. Conversely, someone with no followers is not a leader.

Early in my life, I’d often hear people say I was a natural born leader. I was never sure why they said this, and their conviction perplexed me.

In retrospect, it was my attitude. I told my peers what to do and expected them to comply. Usually they did.

Many an esteemed leader, I understand, is either a firstborn or an only child. This family dynamic predisposes children to develop leadership capabilities—or at least leadership attitudes. My leadership characteristics may have resulted from being a firstborn. And since my sister followed me by seven years, I also had most of the characteristics of an only child. In this respect, my birth order predisposed me toward leadership.

In looking over my career and my life, I see times of leadership success but also times of leadership failure. Though every leader experiences times when things don’t go as expected, my shortfalls grated on me. Each one caused me to question my leadership ability.

Most of my leadership successes came in the field of business. My followers were my employees. At the risk of oversimplification, I paid them to follow me. Yes, some did so with a sold-out commitment to the vision we pursued, while others did so with lesser enthusiasm. I suspect the paycheck—and not my charisma or “natural leadership ability”—was why they followed me.

Outside the business realm, be it in industry organizations or nonprofits, my leadership outcomes produced satisfaction as well as frustration. Yes, I excelled at leading writing critique groups and Bible studies, but opportunities of a larger scope sometimes provided greater challenges.

In all those cases, there was no employment component, so followers held an interest in a shared vision or desired outcome. And it was my appeal and effectiveness as a leader that either drew them in or caused them to retreat.

Yet, concurrent to this, I also worked at becoming a humble leader, one with less swagger. I knew how to be a cocky leader, but how to lead with humility too often escaped me, even though I knew it was possible.

Parallel to this, I also had management potential. Contrary to my leadership promise, I saw my propensity for management from an early age. This skill—along with intentional development along the way—resulted in a lifelong string of management successes. At least that’s how I see them. And for those few years when I wasn’t in management, I chafed at the shortcomings of my superiors. I was sure they were doing it wrong.

Management is the ability to analyze a situation—such as staffing, infrastructure, finances, operations, or customer service—to determine the best course of action to move forward and accomplish the desired outcome. With a plan in place, managers implement it, all the while adjusting to produce the best results in the shortest amount of time.

Management success requires an analytical mindset, which is a skill I see in myself.

Leadership and management connect. Though sometimes a situation is clearly leadership or clearly management, usually there is no obvious dividing line between the two, with successful leadership giving way to management and successful management tapping into leadership. They exist on a continuum. In truth, most situations require leaders to also manage and managers to also lead.

Therefore, I’ll treat the two concepts as interchangeable, all the while knowing that not all leaders are managers and not all managers are leaders. Yet, I maintain that the best ones are both.

If you see yourself as a leader but not a manager, or a manager but not a leader, don’t despair. Instead of trying to be what you aren’t, celebrate what you are and align yourself with someone who possesses the skills you lack.

Regardless of your situation or where you see yourself on the leadership-management continuum, this book is for you. Seize its lessons to lead with more effectiveness and manage with greater success, all the while doing so with integrity and excellence.

The Power of a Compliment

Telling Others You Appreciate Them Makes a Huge Difference

In the years between high school graduation and my first proper job, I took on a variety of part-time work while being a full-time student. One position was an audio engineer at a TV station.

After an awkward interview, Stan—the current audio engineer—hired me because I could start the next day.

The first day I listened and watched Stan work. As he explained it, the job seemed simple. There was lots of idle time, four live broadcasts and, on some days, production work in between. He was more interested, however, in regaling me with his glory days as a radio DJ than in training me. It turned out that Stan was also a silent partner in an out-of-town enterprise. He needed to be actively involved to protect his investment. At the end of my two weeks of training, Stan would leave.

On my second day, Stan let me touch the control panel, and I did the first live segment. It was a 30-second weather report. I turned on the mike for the weatherman when the director cued him and turned it off at the end of the segment. I did a mike check beforehand and monitored the audio level during the broadcast. A half hour later, I did the second live broadcast, too, a one-minute news segment. Stan did the third segment. It had two mikes, one for news and the other for weather.

The half-hour noon show, however, overwhelmed me. There were half a dozen mikes to activate, monitor, and turn off; recordings for musical bridges; an array of audio sources; and a live announcer. There was also an abrupt change in plans if a segment ran long or if there was time to fill.

On the third day, Stan called in to tell me he would be late. He reviewed expectations of the first two segments, and I did them solo. He called later, before the third, and we talked it through. Stan promised to be in before the noon show.

I did the third segment by myself.

Stan called to say he had been watching, and I had done fine. Could I do the noon show by myself?

“No!” I asserted.

“Okay,” he assured, “I’ll come in, but let’s talk through it just in case.” I never saw Stan again. My training was over.

With sweaty palms and a knotted gut, I muddled my way through the noon show, knowing that thousands would hear any miscue. By the time the show ended, I was physically exhausted. My head throbbed.

This pattern repeated itself with each noon show for the next several months. If only I had received more instruction.

On-the-job training was fine for production work. Time was not an issue, and retakes were common, expected, and accepted. If I lacked training in some area, the director coached me.

The live shows, however, were a different story. It was tense and nerve-racking. They expected perfection and didn’t tolerate errors. This produced an incredible amount of pressure.

This stress was partly because of my lack of training, but more importantly a result of the directors. I worked with three. My favorite was kind. He remembered what it was like to do my job and was sympathetic. Unfortunately, I seldom worked with him.

The second director was aloof and focused only on the broadcast, not caring what he said or how he treated others. Fortunately, I didn’t work with him too much.

Most of my interaction was with a third director. During live broadcasts, he became verbally volatile. He yelleda lot. When he was mad, he yelled louder—all laced with expletives. Management by intimidation was his style. My goal was to get through the noon show without receiving a verbal tongue-lashing. I wasn’t always successful. Of course, this made me even more tense.

Although most of the work was fine, my angst from this half hour each day caused me to despise my job. Thankfully, my remaining time was short, as graduation neared. I grabbed the first job offer I could and gave my two-weeks’ notice.

Ironically, the day after I submitted my resignation, the volatile director asked, “You should get some vacation soon, shouldn’t you?”

“I haven’t put in enough time yet,” I replied. “Besides, I just gave my two-weeks’ notice.”

“What?” He slammed some papers on the table with a curse. “I can’t believe it.” His face turned red. “We finally get someone good, and they don’t pay him enough to stay.”

“Good?” I questioned. “I’m not good.”

“You’re the best audio engineer we’ve had in years.”

“What about Stan?” I asked.

“Stan was always making mistakes. We couldn’t get through a broadcast without him screwing it up. You did better your first week than he ever did.”

“But I make mistakes all the time.”

“They’re trivial,” he said with a dismissive wave of his hand. “Viewers don’t even notice.”

As he picked up his papers and left the room, I contemplated what he’d said. I am good!

Not surprisingly, I had a new attitude during the noon show that day. My nervousness dissipated. I made no mistakes, no one yelled at me, and most significantly, I enjoyed it. My job had become fun.

On my second to last day there, I met the weekend audio engineer. She was considering taking over my shift. She wanted to see what was involved in the noon show. Unfortunately, that day the show was the most difficult one I had ever encountered. There was a live band, with each person and instrument separately miked, plus there were a few unusual twists. I would need every piece of gear in the room and use the entire audio console. Although it was stressful, it was a good stress, because I was a good audio engineer. I performed my part without error, earning a rare compliment from my critical director. At the end of the show, I leaned back with the pride of a job well done.

My protégé shook her head. “I could never do that,” she sighed, and left the room.

My last two weeks at the TV station were most enjoyable. As such, it is with fondness that I recall my time there.

How might things have been even better if someone had told me sooner that I was doing a good job?

Leadership and Management Success Tip

Remember to compliment staff and let them know when they excel—and not just when they fall short.

Solicit Feedback from Your Frontline Staff

Verify Key Information and Don’t Assume You Know the Answer

My first full-time job was repairing copy machines. One day, toward the end of my short tenure there, the new service manager shared his vision for the future of the department. The company had two product lines, each with its own technical staff. This was inefficient, as the paths of the respective service teams would often overlap. His idea was to cross-train us on both product lines. Then we’d do less driving and be more efficient. Customers would receive quicker service, and the company would save money.

It was a clever idea, but I pointed out something he had overlooked. Already jammed with copy machine parts, my service vehicle had no room left to carry additional supplies for another product line. In fact, I had removed my spare tire to make room for the parts I needed to carry.

His once-pleased smile evaporated. My revelation, shooting down his brilliant idea, left him dismayed. I’m not sure if I was the first technician he shared his plan with, but I was the first one to point out why it wouldn’t work.

I respected him as a leader, in part because he once did what I and my three dozen compatriots were doing now. But things had changed, with more models to service and more spare parts to carry. His assumption that his knowledge from years ago still applied today left him vulnerable to miscalculation.

This error can happen in any operation. Many people in management and leadership rose through the ranks, having done frontline work themselves. But things change over time, and what may have once made sense no longer applies.