The Handbook of High Performance Virtual Teams E-Book

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 1198

Veröffentlichungsjahr: 2015

Beschreibung

The Handbook of High-Performance Virtual Teams is an essential resource for leaders, virtual team members, and work group leaders. The editors provide a proved framework based on five principles for working collaboratively across boundaries of time, space, and culture. Written by experts in the field, the contributors offer practical suggestions and tools for virtual team who need to assess their current level of effectiveness and develop strategies for improvement. This important resource also contains an array of illustrative cases as well as practical tools for designing, implementing, and maintaining effective virtual work.

Leseprobe

The Handbook of High-Performance Virtual Teams

A TOOLKIT FOR COLLABORATING ACROSS BOUNDARIES

Jill Nemiro

Michael Beyerlein

Lori Bradley

Susan Beyerlein

Copyright © 2008 by John Wiley & Sons, Inc. All rights reserved.

Published by Jossey-Bass A Wiley Imprint

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Library of Congress Cataloging-in-Publication Data

The handbook of high-performance virtual teams : a toolkit for collaborating across boundaries / Jill Nemiro . . . [et al.]. p. cm.

Includes bibliographical references and indexes.

ISBN-13: 978-0-470-17642-9 (cloth)

1. Virtual work teams—Management—Handbooks, manuals, etc. 2. Teams in the workplace—Management—Handbooks, manuals, etc. 3. Performance—Management—Handbooks, manuals, etc. I. Nemiro, Jill E., 1954- II. Title: High-performance virtual teams. HD66.H36 2008 658.4’022—dc22

2007028792

Contents

Cover

Title

Copyright

WEB ANCILLARIES

FIGURES, TABLES, AND EXHIBITS

ACKNOWLEDGMENTS

THE EDITORS

THE CONTRIBUTORS

The Challenges of Virtual Teaming

ISSUES SURROUNDING THE SIX CHALLENGES

ORGANIZATION OF THE HANDBOOK

SUMMARY OF CHAPTERS

FINAL THOUGHTS

References

PRINCIPLES OF HIGH-PERFORMANCE VIRTUAL TEAMS

PART ONE: Working Collaboratively

chapter ONE: A Framework for Working Across Boundaries

THREE CHARACTERISTICS OF COLLABORATION

CROSSING BOUNDARIES

A FRAMEWORK FOR EDUCATING TEAM MEMBERS

FINAL THOUGHTS

REMINDERS

References

chapter TWO: Design Principles for Successful Virtual Teams

PRINCIPLE 1: SELECT AND POSITION LEADERS FOR SUCCESS

PRINCIPLE 2: ENGAGE ALL IN A COMMON VISION, PURPOSE, AND DESTINY

PRINCIPLE 3: CREATE THE CONTEXT FOR ENERGY AND UNDERSTANDING

PRINCIPLE 4: CREATE A UNIVERSAL LANGUAGE IN OPERATING PRINCIPLES

PRINCIPLE 5: DOCUMENT RELIABLE, REPEATABLE WORK PROCESSES

PRINCIPLE 6: ESTABLISH ROLES AND ACCOUNTABILITY FOR DECISION MAKING

PRINCIPLE 7: CREATE GOALS AND MEASURES ACCESSIBLE TO ALL

PRINCIPLE 8: SET UP MECHANISMS FOR FEEDBACK AND CELEBRATION

PRINCIPLE 9: CREATE A PLAN TO “CAST” THE NET WIDER

PRINCIPLE 10: DESIGN FOR SUSTAINABILITY

FINAL THOUGHTS

VIRTUAL COLLABORATION DESIGN REMINDERS

RELATED ITEMS ON THE WEB

References

PART TWO: Building a Collaborative Culture

chapter Three:The Three-Fold Path of Expanding Emotional Bandwidth in Virtual Teams

WHAT IS WORK, AND WHERE DOES IT HAPPEN?

EXPANDING EMOTIONAL BANDWIDTH

THE TAO OF VIRTUAL TEAM FUNCTIONING: THE THREE-FOLD PATH

FINAL THOUGHTS

REMINDERS

RELATED ITEM ON THE WEB

chapter FOUR: Getting Virtual Teams Right the First Time: Keys to Successful Collaboration in the Virtual World

KEY INGREDIENTS FOR EFFECTIVE VIRTUAL COLLABORATION: A RECIPE FOR SUCCESS

VIRTUAL COLLABORATION: A WIN-WIN EFFORT

TRUST: BELIEVING IN YOUR TEAM MEMBERS

SHARED UNDERSTANDING: THE BIG PICTURE

DEPTH OF RELATIONSHIPS: GETTING TO KNOW ONE ANOTHER

MIXING THE INGREDIENTS TOGETHER

ACHIEVING VIRTUAL COLLABORATION

A CASE EXAMPLE

FINAL THOUGHTS

REMINDERS

References

chapter FIVE: Sensemaking to Create High-Performing Virtual Teams

A SENSEMAKING PROCESS MODEL FOR VIRTUAL TEAMS

THE FIVE C’S AND THE ROLE OF A SENSEMANAGER

FINAL THOUGHTS

REMINDERS

RELATED ITEMS ON THE WEB

References

chapter SIX: Trust Building Online: Virtual Collaboration and the Development of Trust

TRUST IN THE VIRTUAL ENVIRONMENT

THE REINA TRUST AND BETRAYAL MODEL

TRANSACTIONAL TRUST AS THE FOUNDATION FOR VIRTUAL COLLABORATION

APPLICATION OF TRUST BUILDING ONLINE: TRANSACTIONAL TRUST AND VIRTUAL COLLABORATION

TRANSFORMATIVE TRUST

FINAL THOUGHTS

REMINDERS

RELATED ITEM ON THE WEB

References

PART THREE: Leading Collaboratively

chapter SEVEN: Transformational Leadership Attributes for Virtual Team Leaders

LEADERSHIP OVERVIEW

FOUNDATION OF TRANSFORMATIONAL LEADERSHIP

CHARACTERISTICS OF TRANSFORMATIONAL LEADERS IN A VIRTUAL ENVIRONMENT

ACTUAL AND IDEAL TRANSFORMATIONAL LEADERSHIP ATTRIBUTES

WEAKNESSES IN TRANSFORMATIONAL LEADERSHIP

FINAL THOUGHTS

REMINDERS

RELATED ITEM ON THE WEB

References

chapter EIGHT: Going Beyond Leadership Style: When and How Do We Lead Change?

A LEADERSHIP ACTION MODEL FOR FAIR CHANGE

RELATING THE ORGANIZATIONAL JUSTICE TYPES TO TEAM LEADERSHIP

TRIGGERS FOR WHEN TO LEAD CHANGE

SUGGESTED ACTIONS FOR HOW TO LEAD CHANGE

FINAL THOUGHTS

REMINDERS

References

chapter NINE: Leading Virtual Teams: Potential Problems and Simple Solutions

MOTIVATION

COORDINATION

DEVELOPMENT

LEADER FUNCTIONS ACROSS THE VIRTUAL TEAM LIFE CYCLE

FINAL THOUGHTS

REMINDERS

RELATED ITEM ON THE WEB

References

DESIGNING HIGH-PERFORMANCE VIRTUAL TEAMS

PART FOUR: Setting Up a Collaborative Team

chapter TEN: Team Composition and Member Selection: Optimizing Teams for Virtual Collaboration

TEAM STAFFING STRATEGY

STEPS IN A TEAM STAFFING STRATEGY

FINAL THOUGHTS

REMINDERS

References

chapter ELEVEN: Generational Differences in Virtual Teams

FOUR GENERATIONS AT WORK

GENERATIONAL DIFFERENCES IN APPROACHES TO TECHNOLOGY

CONSIDERING GENERATIONS IN APPROACHES TO CHANGE MANAGEMENT

IMPACT ON VIRTUAL COLLABORATION

RECOMMENDATIONS

FINAL THOUGHTS

REMINDERS

References

chapter TWELVE: Assessing Training Needs for Virtual Team Collaboration

ORGANIZATIONAL NEEDS ANALYSIS

ASSESSING TRAINING NEEDS FOR VIRTUAL COLLABORATION

TRAINING CONTENT AREAS FOR VIRTUAL COLLABORATION NEEDS

GENERAL ASSUMPTIONS ABOUT INDIVIDUAL LEARNING NEEDS

FINAL THOUGHTS

REMINDERS

References

chapter THIRTEEN: Design Concepts for Virtual Work Systems

DESIGNING WORK PROCESSES

USING TECHNOLOGY TO COMMUNICATE AND COORDINATE Case Study 4: Planning Contingencies

BUILDING SHARED PERSPECTIVES

FINAL THOUGHTS

REMINDERS

References

PART FIVE: Working on a Collaborative Team

chapter FOURTEEN: The Technology That Supports Virtual Team Collaboration

A FRAMEWORK FOR ASSESSING COLLABORATIVE TECHNOLOGY

TYPES OF COLLABORATIVE TECHNOLOGY

ENABLING COLLABORATION IN THE ABSENCE OF FACE-TO-FACE INTERACTION

FINAL THOUGHTS

REMINDERS

References

chapter FIFTEEN: Training for Virtual Collaboration: Beyond Technology Competencies

THE CHALLENGES AND KEY SUCCESS FACTORS OF WORKING VIRTUALLY

CHARACTERISTICS OF EFFECTIVE COMPETENCY DEVELOPMENT PROGRAMS FOR VIRTUAL COLLABORATION

A MODULAR LEARNING PROGRAM FOR VIRTUAL TEAMS

GLOBAL HR SUPPORT TEAM

CONDITIONS FOR SUCCESS

CREATING A VIRTUAL TEAM TRAINING AND DEVELOPMENT PROGRAM

FINAL THOUGHTS

REMINDERS

RELATED ITEM ON THE WEB

References

chapter SIXTEEN: Combating Confusion: Virtual Teams That Cross Borders

HOW HARD CAN IT BE? COMMON MISCONCEPTIONS ABOUT WORKING ACROSS BORDERS

WHY AND HOW CULTURE MATTERS

BUILDING EFFECTIVE CROSS-BORDER PROJECT TEAMS

FINAL THOUGHTS

REMINDERS

References

chapter SEVENTEEN: Problem Solving in Virtual Teams

PREPARATION FOR PROBLEM SOLVING

PROBLEM TYPES

FINAL THOUGHTS

REMINDERS

References

chapter EIGHTEEN: Correcting Chronic Decision-Making Problems Through Effective Collaboration

IMPACT OF BAD AND EFFECTIVE DECISION MAKING AND COLLABORATION

KEY APPROACHES TO DECISION MAKING AND COLLABORATION

CURRENT COLLABORATION AND DECISION-MAKING PRINCIPLES

CURRENT DECISION-MAKING ROLES, RESPONSIBILITIES, AND PROCESS STEPS

UNSPOKEN OR SILENT MICROMESSAGES

LEVERAGING COLLECTIVE INTELLIGENCE THROUGH EFFECTIVE COLLABORATION

NEW PRINCIPLES FOR VIRTUAL COLLABORATION AND EFFECTIVE DECISION MAKING

EFFECTIVE COLLABORATION USING THE CONSULTATIVE DECISION-MAKING PROCESS

FINAL THOUGHTS

REMINDERS

References

PART SIX: Tools and Assessments for Collaboration

chapter NINETEEN: Tools for Effective Virtual Team Start-Ups

DESIGNING NEW VIRTUAL TEAMS

FOCUSING NEW VIRTUAL TEAMS

PRACTICAL TIPS FOR CHARTERING

WORK AND HOME LIFE BALANCE

FINAL THOUGHTS

REMINDERS

References

chapter TWENTY: Tools for Effective Virtual Team Meetings

WHEN TO USE AND NOT TO USE VIRTUAL MEETINGS

BENEFITS AND CHALLENGES OF VIRTUAL TEAM MEETINGS

EDUCATING FOR VIRTUAL TEAM MEETINGS

USING VIRTUAL MEETING FACILITATORS AND COFACILITATORS

FINAL THOUGHTS

REMINDERS

References

chapter TWENTY-ONE: VEtiquette: What Is the Etiquette of Virtual Teams?

WHAT IS VETIQUETTE?

COMMON FEATURES OF VIRTUAL TEAMS AND COLOCATED TEAMS

COLLABORATION AND ORGANIZATIONAL PERFORMANCE: THE IMPORTANCE OF AN OPEN CULTURE

DIFFERENCES BETWEEN VIRTUAL AND COLOCATED TEAMS

VIRTUAL TEAM MEETING PRACTICES THAT MAKE A DIFFERENCE

FINAL THOUGHTS

REMINDERS

References

chapter TWENTY-TWO: Creativity Techniques for Virtual Teams

WHAT ARE CREATIVITY TECHNIQUES?

LINEAR CREATIVITY TECHNIQUES

INTUITIVE TECHNIQUES

SELECTING APPROPRIATE CREATIVITY TECHNIQUES

FINAL THOUGHTS

REMINDERS

References

chapter TWENTY-THREE: Using Assessments to Predict Successful Virtual Team Collaboration Performance

A BRIEF HISTORY OF TALENT ASSESSMENT

GOOD PRACTICES AND THE DEPARTMENT OF LABOR

ASSESSMENTS AS A TOOL FOR PREDICTING VIRTUAL COLLABORATION SUCCESS

USING ASSESSMENTS TO ASSOCIATE TRAITS WITH VIRTUAL COLLABORATION

BENCHMARKING FOR SUCCESS

FINAL THOUGHTS

REMINDERS

RELATED ITEM ON THE WEB