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The Leader of the Future 2 follows in the footsteps of the international bestseller The Leader of the Future, which has been translated into twenty-eight languages, and is one of the most widely distributed edited collections on leadership to date. In twenty-seven inspiring and insightful essays, this book celebrates the wisdom of some of the most recognized thought leaders of our day who share their unique vision of leadership for the future. Returning Contributors: Ken Blanchard with Dennis Carey, Stephen Covey, Marshall Goldsmith, Charles Handy, Sally Helgesen, Rosabeth Moss Kanter, Jim Kouzes & Barry Posner, Richard Leider, Ed Schein, Peter Senge, and Dave Ulrich with Norm Smallwood. New Contributors: John Alexander, Darlyne Bailey, Howard Gardner with Lynn Barendsen, Usman Ghani, Ronald Heifetz, Joe Maciariello, Jan Masaoka, John Mroz, Brian O'Connell, Jeff Pfeffer, Ponchitta Pierce, Srikumar Rao, General Eric Shinseki, R. Roosevelt Thomas, Noel Tichy with Chris DeRose, and Tom Tierney. "Hesselbein and Marshall Goldsmith, one of the USA's top executive coaches, edited the collection The Leader of the Future 2. Its 27 eloquent essays provide a kind of hopeful, idealistic best-case scenario for future leaders of non-profits and businesses. This is not a cookie-cutter, how-to approach. The job of the essayists is to provide food for thought and goals. The high quality of writing here should inspire anyone who has aspirations for leadership." --Bruce Rosenstein, USA Today

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The Leader of the Future, Frances Hesselbein, Marshall Goldsmith, Richard Beckhard, Editors

The Leader of the Future 2

Visions, Strategies, and Practices for the New Era

Frances Hesselbein

Marshall Goldsmith

Editors

Copyright © 2006 Leader to Leader Institute. All rights reserved. www.leadertoleader.org

Published by Jossey-BassA Wiley Imprint989 Market Street, San Francisco, CA 94103-1741 www.josseybass.com

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the Web at www.copyright.com. Requests to the publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, or online at http://www.wiley.com/go/permissions.

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

Readers should be aware that Internet Web sites offered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it is read.

Jossey-Bass books and products are available through most bookstores. To contact Jossey-Bass directly call our Customer Care Department within the U.S. at 800-956-7739, outside the U.S. at 317-572-3986, or fax 317-572-4002.

Jossey-Bass also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books.

Library of Congress Cataloging-in-Publication Data

The leader of the future 2: visions, strategies, and practices for the new era/FrancesHesselbein, Marshall Goldsmith, editors.p. cm.Includes bibliographical references and index.ISBN-13: 978-0-7879-8667-4 (cloth)ISBN-10: 0-7879-8667-4 (cloth)1. Leadership. 2. Strategic planning. I. Hesselbein, Frances. II. Goldsmith, Marshall.III. Leader to Leader Institute. IV. Title: Leader of the future 2.HD57.7.L418 2006658.4’092—dc22

2006023715

Established in 1990 as the Peter F. Drucker Foundation for Nonprofit Management, the Leader to Leader Institute furthers its mission—to strengthen the leadership of the social sector—by providing social sector leaders with the wisdom, inspiration, and resources essential for leading for innovation and for building vibrant social sector organizations. It is the social sector, in collaboration with its partners in the private and public sectors, that is key in changing lives and building a society of healthy children, strong families, decent housing, good schools, and work that dignifies a diverse, inclusive, cohesive community that cares about all of its members.

The Leader to Leader Institute provides innovative and relevant training materials and resources that enable leaders of the future to address emerging opportunities and challenges. With the goal of leading social sector organizations toward excellence in performance, the Institute has brought together more than four hundred thought leaders to publish over twenty books available in twenty-eight languages and the award-winning quarterly journal, Leader to Leader.

The Leader to Leader Institute engages social sector leaders in partnerships across the sectors that provide new and significant opportunities for learning and growth. It coordinates unique, high-level summits for leaders from all three sectors and collaborates with local sponsors on workshops and conferences for social sector leaders on strategic planning, leadership, and cross-sector partnerships.

Building on a legacy of innovation, the Leader to Leader Institute explores new approaches to strengthen the leadership of the social sector. With sources of talent and inspiration that range from the local community development corporation to the U.S. Army to the corporate boardroom, the Institute helps social sector organizations identify new leaders and new ways of operating that embrace change and abandon the practices of yesterday that no longer achieve results today.

Leader to Leader Institute(formerly the Drucker Foundation)

320 Park Ave 3rd FlNew York, NY 10022 USATel: +1 212-224-1174E-mail: [email protected]: leadertoleader.orgFax: +1 212-224-2508

Contents

Cover

Preface

Part I: A Vision of Leadership

1 Peter F. Drucker on Executive Leadership and Effectiveness

Executive Leadership and Effectiveness

The Spirit of Performance: True Test of an Organization

The Theory of the Business

The Environment and Social Impacts

Executive Practices, Skills, and Tasks

Identifying the Future That Has Already Happened: Seizing Opportunities Created by the Process of Creative Destruction to Become a Change Leader

Conclusion

Endnotes

Part II: Leading in a Diverse World

2 Systems Citizenship: The Leadership Mandate for This Millennium

Societies Waking Up

Consumers and Investors Taking a Stand

Businesses Discovering That They Cannot Go It Alone

What Does All This Mean for Leadership?

Endnotes

3 Diversity Management: An Essential Craft for Future Leaders

Rethinking Diversity

Ten Expectations for the Future

Evidence of Change

Summary

4 Ten Things I Learned About Leadership from Women Executive Directors of Color

Endnotes

5 How Cosmopolitan Leaders Inspire Confidence: A Profile of the Future

The New Face of Leadership

How Cosmopolitan Leaders Deliver Confidence

Part III: Leading in a Time of Crisis and Complexity

6 Anchoring Leadership in the Work of Adaptive Progress

Endnotes

7 The Challenge of Complexity

The Complexity of Crises

The Rise of Complex Challenges

Understanding Complex Challenges

The Changing Nature of Leadership

New Perspectives on Leadership

The Future of Leadership

8 Understanding the Nonprofit Sector’s Leadership Deficit

Constrained Supply, Booming Demand

Understanding the Numbers

Understanding the Landscape

Finding the Leaders We Need

It’s Up to Us

Endnotes

9 Leadership Over Fear

10 Leading in a Constantly Changing World

11 Leaders of the Future: Growing One-Eyed Kings

The Certainty of Crisis

The Certainty of Uncertainty

The Certainty of Change

Part IV: Leading Organizations of the Future

12 Philosopher Leaders

Issue One: The Mission Statement

Issue Two: The Social Contract

Issue Three: Justice and Fairness

The New Leadership Challenge

13 Leadership as a Brand

Leadership as a Brand

Branded Leadership Matters

Building Leadership Brand

Leadership Matters

14 Regaining Public Trust: A Leadership Challenge

The Problem: Ethical Lapses

The Solutions: The Right Target and the Right Kind of Leadership

Restoring Trust and Respect to American Business

How Have Corporate Leaders Been Doing as Servant Leaders?

Summary

Endnotes

15 Leading New Age Professionals

The Changing World of Professional Work

What New Age Professionals Want from Leaders

Endnote

16 Tomorrow’s Leader

Set an Inspiring Mission

Pursue Profits After Mission

Compensate Fairly

Eliminate Demotivators and Obstructions

Be of Service, Not Self-Aggrandizing

Demonstrate a Commitment to Community

Make a Commitment to Learning and Justice

17 Challenges for Leaders in the Years Ahead

18 Leadership Judgment at the Front Line

Creating a Framework for Judgment Calls

Overcoming Technical, Political, and Cultural Challenges

Virtuous Teaching Cycles

Teaching Frontline Managers to Teach

The Frontline Challenge

Endnote

Bibliography

19 It’s Not Just the Leader’s Vision

Part V: The Quality and Character of the Leader of the Future

20 Leading in the Knowledge Worker Age

Management and Leadership

The Thing Mind-Set of the Industrial Age

The Power of a Paradigm

The Whole-Person Paradigm

People Have Choices

The Call of a New Era

Endnotes

21 Are the Best Leaders Like Professors? Teaching, Asking Questions, and Evidence-Based Management

The Qualities Needed in the Leader of the Future

Some Implications for the Selection Process

The Importance of Inquiry and Curiosity in Leadership

Endnotes

22 The Leader Integrator: An Emerging Role

The Leader Integrator

Three Model Leader Integrators in Corporate America

The Leader of the Future

Endnotes

23 Leadership Competencies: A Provocative New Look

Think Like an Anthropologist

Have the Skills of a Family Therapist

Cultivate and Trust Artistic Instincts

Conclusion

Endnotes

24 The Three Elements of Good Leadership in Rapidly Changing Times

John Gardner: Living the Three E’s

Current Conditions That Complexify the Task of Leadership

Conclusion

Endnotes

25 Distinctive Characteristics of Successful Leaders of Voluntary Organizations: Past, Present, and Future

26 The Leader in Midlife

What Is Calling Me?

Heeding Our Call

Answering Our Call

Meaning in Midlife

The Ultimate Leadership Challenge

The Leader in Midlife

Endnote

27 Leading from the Spirit

The Editors

Index

End User License Agreement

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List of Illustrations

Figure 1.1. Systems View: Executive Leadership and Effectiveness.

Figure 6.1. Technical and Adaptive Work.

Figure 6.2. Technical Problem or Adaptive Challenge?

Figure 18.1. A Teachable Point of View.

Figure 18.2. Virtuous Teaching Cycle.

Figure 18.3. Intuit’s Frontline Leader Process.

Figure 18.4. How to Get Started: Steps in Building Judgment Capacity at the Customer Interface.

Preface

Ten years ago we had a very simple yet powerful idea—call many of the greatest thinkers in the world, ask them each to write a chapter sharing their vision for the future of leadership, and put together an edited book titled The Leader of the Future, with the proceeds supporting the Peter F. Drucker Foundation for Nonprofit Management, to help develop leadership in the social sector.

What happened next were three of the most pleasant surprises we have ever experienced!

To begin with, we were moved by the generosity of the thought leaders we asked to contribute. Even though the authors we contacted were very busy people, over 90 percent enthusiastically replied, “Sign me up!” Even the ones who were not able to make a contribution were incredibly encouraging. Because no one was paid for their efforts, our authors clearly were people who wanted to make a significant contribution to their field and to the social sector. With Peter Drucker leading this group of distinguished authors, every chapter was a generous gift to our small foundation—one that is small in staff and budget, but has enormous vision, a clear mission, and plenty of determination.

Second, we were amazed at the support we received from our publisher, Jossey-Bass. The Leader of the Future was a labor of love for them as well as for us. Everyone at Jossey-Bass went above and beyond the call of duty to make our effort a success.

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