Training & Development For Dummies E-Book

Elaine Biech

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 703

Veröffentlichungsjahr: 2015

Beschreibung

Develop and deliver a robust employee training and development program Training and Development For Dummies gives you the tools you need to develop a strong and effective training and development program. Covering the latest in talent development, this informative guide addresses classroom, virtual, and blended learning to open up your options and help you design the program that's right for your company. You'll explore the different modes of formal learning, including social learning, m-learning, and MOOCs, and delve into the benefits and implementation of self-directed and informal learning. The discussion covers mentoring and coaching, rotational and stretch assignments, and how to align talent development with the company's needs. You'll learn how to assess employee skills, design and deliver training, and evaluate each step of the process to achieve the goals of both the employee and the organization. Most employees have some weaknesses in their skill sets. A robust training program allows you to strengthen those skills, and a development program brings all employees up to the highest possible level of productivity and success. This book helps you create consistency in your company by developing and delivering the exact training and development program your people need. * Develop a strong training and development program * Foster a supportive and innovative work environment * Learn about social learning, m-learning, and MOOCs * Assess and evaluate your staff more effectively A great training and development program boosts performance, productivity, job satisfaction, and quality of services, while reducing costs and supervision. Investing in your employees gives an excellent ROI, as talent development is a primary driver behind both motivation and loyalty. Training and Development For Dummies shows you how to reap these benefits, with step by step guidance and essential expert insight.

Leseprobe

Training and Development For Dummies®

Published by:John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030-5774,www.wiley.com

Copyright © 2015 by John Wiley & Sons, Inc., Hoboken, New Jersey

Published simultaneously in Canada

No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the Publisher. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, [phone], fax [phone], or online at http://www.wiley.com/go/permissions.

Trademarks: Wiley, For Dummies, the Dummies Man logo, Dummies.com, Making Everything Easier, and related trade dress are trademarks or registered trademarks of John Wiley & Sons, Inc., and may not be used without written permission.® All other trademarks are the property of their respective owners. John Wiley & Sons, Inc., is not associated with any product or vendor mentioned in this book.

ASTD, ATD, the ATD logo, The ATD Competency Model, Certified Professional in Learning and Performance, CPLP, TechKnowledge, and the ATD Master Series are trademarks or registered trademarks of the Association for Talent Development.

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Library of Congress Control Number: 2015937669

ISBN 978-1-119-07633-9 (pbk); ISBN 978-1-119-07642-1 (ebk); ISBN 978-1-119-07615-5 (ebk)

Training & Development®

Visit www.dummies.com/cheatsheet/traininganddevelopment to view this book's cheat sheet.

Table of Contents

Cover

Foreword

Introduction

About This Book

Foolish Assumptions

Icons Used in This Book

Beyond the Book

Where to Go from Here

Part I: So You're Going to Be a Trainer

Chapter 1: What’s Training and Development?

What Is Training and Development?

What Do Trainers Do?

The Many Hats of a 21st Century Trainer

Do You Have What It Takes?

Chapter 2: Why Adults Learn

Adult Learning Theory

How Do People Learn?

Helping Adults Learn in the Classroom and Online

One Last Note: Who’s Who and What’s What

Chapter 3: The Training Cycle

The Training Cycle: An Overview

T&D Jargon

Learning and The Training Cycle

Part II: Designing the Best Darn Training in the World

Chapter 4: Assessing Needs and Developing Learning Objectives

Conducting Needs Assessments

Writing Objectives

Chapter 5: Developing the Training Design

How Do I Begin?

Designing a Dynamic Opening

Designing the Body to Ensure Learning Occurs

Adding Zest with Visuals

Designing a Finale That Brings Closure

Selecting Off-the-Shelf Materials

Pulling It All Together

Chapter 6: Nuances of Using Technology for Learning

Technology Basics

Exploring E-Learning’s Benefits and Drawbacks

Delivering Webinars and Virtual Classes

The Technical Stuff

Blended Learning and New Options

Chapter 7: Being Prepared to Succeed

Preparing Your Training Environment

Preparing Your Participants

Preparing Yourself

Part III: Showtime: Delivering a Dynamic Training Session

Chapter 8: Implementing Training Designs: Your Job as a Facilitator

Training, Facilitation, and Presentation: What’s the Difference?

Facilitating Successful Training

Participation Prescription: Continue to Increase the Dosage

Chapter 9: It’s Showtime: Delivering Success

Opening Your Training Session with a BANG, Online or Off

Looking at Six Disastrous Debuts

Creating a Supportive Learning Environment

Training Like a Pro

Asking and Answering Questions

Smooth Transitions

Wrap Up an Effective Training Session

Chapter 10: Mastering Media and Other Visuals

Select the Best Visual to Do the Job

Ensure That the Visual Adds to the Learning

Look Like a Pro

The Other Media: Social

Hot Tips for a Cool Ending

Chapter 11: Training with Style

Understand Your Training Style Strengths

Group Dynamics

Creating an Energizing, Exciting, Encouraging Environment

Putting It All Together

Chapter 12: Addressing Problems: What’s a Trainer to Do?

Problems in the Classroom

Managing Disruptive Behaviors

Sweaty Palms, Parched Throat: Overcoming Nervousness

Problems Can Be Prevented or Resolved

Part IV: It's Not Over Yet: The Follow-Up

Chapter 13: Evaluation: It’s Not Over Yet!

Purpose of Evaluations

Review of Kirkpatrick’s Four Levels of Evaluation

ROI for Training

Evaluation: The Last Training Cycle Stage but the First Step to Improvement

Chapter 14: Transfer of Learning

Make Your Training Memorable: Follow-Up for the Other 50 Percent

What Great Trainers Do After Training

Part V: The Professional Trainer

Chapter 15: The Consummate Professional

Grow Professionally

Go the Extra Mile: Stay on Top of Your Game!

Give Back to the Profession

Chapter 16: Trainer Certification

All About ATD

Introducing the ATD Competency Model

Certification: What It Means for You

ATD CI Certification: A Quick Look

Staying Current

Chapter 17: The Future of the T&D Profession

Blame It on the VUCA World

The Changing T&D Environment

Expanded Role for T&D

Alternative Delivery Options

Where is this Heading?

How to Prepare Yourself

Part VI: The Part of Tens

Chapter 18: Ten Tips to Start Off on the Right Foot

Establish a Climate Conducive to Learning

Clarify Participants’ Expectations

Introduce the Content

Surprise!

Introduce Participants

Learn About the Group

Establish Ground Rules

Confront Any Issues

Establish Your Credibility and Style

Take a Break!

Chapter 19: Ten Webinar Warmups

Someone Once Said

Test Their Mettle

Chat Away

Expect Expectations

At the Movies

Going Live

Vote Early, Vote Often

Show Me the Picture

How Was the Homework?

Annotate It

Chapter 20: Ten Ways to Save Time While Training

Consider the Relationship of Time to Small Groups

One Activity, Two (Or More) Objectives

Gentle Prods

Different Pace for Different Folks

Divvy Up the Work

The Time Is Now

Be Prepared

Cut Out the Fat

Use Timekeepers

Pre-Training Strategies

Chapter 21: Ten Icebreakers That Work

Bingo

Expectations

Hopes and Fears

Introduce Me, I Introduce You

Go to Your Corners

Little White Lie

Personal Coat of Arms

Autographs

Name Association

Ask a Question

Chapter 22: Ten Guidelines for M-Learning Success

Does the Rationale Fit?

Think Small

Think Concise

Plan for Diversions

Create Just-in-Time

Expect the Unexpected

Extend Learning

Create and Present Videos

You’ve Got the Touch

Clarify Expectations

About the Author

Cheat Sheet

Advertisement Page

Connect with Dummies

End User License Agreement

Guide

Cover

Table of Contents

Begin Reading

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Foreword

Great organizations exist because of great people. Helping those people reach their potential is the work of talent development professionals.

These professionals commit themselves to developing the knowledge, skills, and abilities of others that help the organization achieve its strategic goals and objectives. They hold many titles: trainers, instructional designers, knowledge managers, coaches, subject matter experts, facilitators, and talent developers. Their work is delivering greater impact than ever before. More than just providing training events, these individuals are learning facilitators, collaborators, and partners in helping others achieve their full potential.

While many of these practitioners enter into this profession intentionally, we know that many others are “accidental trainers,” or serve a training role in addition to other responsibilities they have in their company. For both groups, a handy resource like this is important to have. I am so pleased that Elaine Biech agreed to update this book — her expertise is beyond compare, and I can think of no one better to boil down “training and development” to its most essential components.

Training & Development For Dummies is a comprehensive — and fun — look at what comprises the important work of developing others. I encourage you to invest the time to really absorb all Elaine is sharing here. And I hope you’ll also take advantage of the deep resources that our organization — The Association for Talent Development (formerly ASTD) — has to help you grow and strengthen your skills in the field. We serve a global community of practitioners and are committed to providing you great content, a supportive community, and robust tools that will benefit you in your work.

Creating a world that works better is the vision that drives the work we do. We’re glad you’re a part of our community.

— Tony Bingham, President and CEO, Association for Talent Development (formerly ASTD)

Introduction

Training is the best profession in the world. The training professional touches almost everyone every day. Whether you’re experiencing a golf lesson, taking a virtual course to learn to use new computer software, working with Leaders Beyond Boundaries in Ethiopia, trying a new recipe, or being coached by your boss, you’re learning something new and experiencing training. You and your trainer don’t even need to be in the same room or on the same schedule.

What other career affords you the opportunity to increase an organization’s bottom line, improve your country’s productivity level, and enhance individuals’ lives around the globe, all at the same time? It is truly a privilege to be a trainer, yet it’s also a responsibility.

Training is a profession on the move, and those moves are ones to be proud of. As I finished this book, the Association for Talent Development (ATD), the trainers’ professional association, is almost a year into its new name; has opened an office in China; is designing two new trainer tool apps for virtual learning and a global approach to learning; and is introducing CTDO, a publication to serve senior leaders who develop talent. We are a profession on the move, and this book shows you why.

About This Book

It’s been ten years since the first edition of Training For Dummies was published. Now with a slightly updated name, Training and Development For Dummies incorporates several new elements that mirror the growth of the training and development (T&D) profession.

Training and Development For Dummies is both practical and fun. It has been written in a logical sequence and is loaded with practical ideas. It is designed to take you through a training cycle from start to finish, and in sequential order. So, if you want to, you can start at the beginning of this book and move through to the end. If you’re interested in finding only specific information, however, you can also use the index at the back of the book or the Table of Contents near the front.

This book is fun to read, but don’t let the conversational tone fool you. It is jam-packed with technical knowledge about the training profession as well as tips, tricks, and techniques for honing your training skills.

The most exciting part is that several leaders in the T&D profession have agreed to contribute snippets of content that focus on their areas of expertise. So, as you read Training and Development For Dummies, be sure to check out what experts say — like Michael Allen on agile-based design, Jennifer Hofmann on virtual classrooms, Karl Kapp on gamification, and Thiagi on facilitation.

Foolish Assumptions

While writing this book, I imagine you, the reader, sitting next to me and telling me what you want to read about. And what did I hear you saying? “Practical. Make it practical.” So I did.

I assume you fall into one of two categories: Either you’re interested in becoming a trainer, or you’re already a part of the T&D profession and want to hone your skills. Perhaps you’re even interested in obtaining professional certification from ATD.

I also assume that you’ve been a participant in training and that some of those training sessions have been life-changing, while others have been a waste of your time. And I assume that you want to know how to conduct more of the former and none of the latter.

I assume that you know how important the training profession is to corporations’ bottom lines, individuals’ development, happiness, and well-being, as well as your country’s productivity.

Finally, I make one other assumption: And that is that you love (or will grow to love) the T&D profession as much as I do!

Icons Used in This Book

Throughout this book, you find icons in the left margins that alert you to information you need to know. You will find the following icons in this book.

Quick tips and tricks to make your job easier and ideas to help you apply the techniques and approaches discussed.

Important information that is critical to being a professional trainer.

A few words that impart wisdom you can rely on.

Many people have made the profession what it is today, and their names and notions are a part of the foundation that trainers rely on to deliver success.

Specific thoughts and ideas that guide what you need to know about the ATD certification.

Beyond the Book

In addition to the material in the print or e-book you’re reading right now, this product also comes with some access-anywhere goodies on the web.

Check out the free Cheat Sheet at www.dummies.com/cheatsheet/traininganddevelopment for additional helpful tips on what to do and not do, the seven sins of trainers, ensuring participation, fostering learning, and more.

There were also more goodies than would fit between these pages. You can access these extras at www.dummies.com/extras/traininganddevelopment. There you will find articles on humor in the classroom, fast-tracking Millennials to leadership, how to save time in your classroom, how to facilitate a remote training session, and ways to use social media to help transfer learning — plus an extra Part of Tens chapter only available online.

Where to Go from Here

You can approach this book from several different angles. You can, of course, start with Chapter 1 and read straight through to the end. But you may not have time for that. Check out some other approaches:

If you’re brand-new to the training scene, you may wish to start with

Part I

. It grounds you in the topic.

If you’re looking for ways to enhance your skills in either the design or the delivery area, go directly to

Part II

or

Part III

.

If you’re looking for several fast ways to improve your training delivery or enhance your training session, check out the Part of Tens, where you’ll find 50 ideas. You can also skim through the rest of the book and look for the Tip icons, reading each one.

If you’re thinking about beginning a professional certification process, you may want to go directly to

Chapter 16

and read all about it.

No matter where you start reading in this book, you’ll find practical ideas. So my advice is to just start!

Part 1

So You're Going to Be a Trainer

Visit www.dummies.com for great Dummies content online.

In this part …

Introducing you to the world of training and development

Exploring why adults learn

Getting to know the training cycle

Chapter 1

What’s Training and Development?

In This Chapter

Introducing the training and development profession

Assessing your skills and abilities as a training and development professional

Determining the importance of developing others

Exploring the many hats of a 21st century trainer

So you want to be a trainer — a talent development professional. Or perhaps you already are in the field, and you’ve picked up this book to enhance your skills. In either case, this chapter helps you understand the profession and what’s expected of those who develop others.

Having a role in training and development (T&D) is one of the most exciting jobs anyone can have. Although a trainer’s role has changed substantially over the past decade and is currently going through another metamorphosis, many of the positive aspects always remain with the job. First, as a trainer you impact the work of many people — not only the learners with whom you work but also supervisors, senior management, clients, vendors, and perhaps even your company’s board of directors. As a trainer, you have access to many people and can develop a broader picture of your organization’s needs. Trainers are usually good communicators with good information. People listen to you.

In addition, training is exciting because it is a job that is an integral step in an organization’s efforts toward change and improvement. You may be a part of defining the organization of today, envisioning the organization of the future, and helping to incorporate the changes necessary to create the new organization. As a trainer, you have the opportunity to influence the direction your organization takes and how it gets there.

Take a proactive stance in shaping your career. To be the most effective trainer, find out all you can about the organization in which you work. What are the primary issues and priorities it faces? Partner with those who lead your organization and find out how you can help them. Where are the pressure points that affect the bottom line? Identify how your work can positively impact the bottom line, given that you’re in a unique position to impact others. At the same time, remember to also take the opportunity to impact your career.