Aligning Training for Results E-Book

Ron Drew Stone

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 318

Veröffentlichungsjahr: 2008

Beschreibung

What makes some training programs successful while others producedisappointing results? The answer, says Ron Stone, lies in theprocesses trainers employ to determine needs, design and developprograms, deliver the training, and partner to get businessresults. It is time to reexamine these processes, says the author,and bring them into the twenty-first century. In AligningTraining for Results Stone provides a potent, comprehensive,and versatile resource to help guide trainers through assessing,designing, and delivering training solutions that achieve real andmeasurable results. Note: CD-ROM/DVD and other supplementary materials arenot included as part of eBook file.

Leseprobe

Table of Contents

Praise

About This Book

Why This Topic Is Important

What the Reader Can Achieve with This Book

About Pfeiffer

Title Page

Copyright Page

Dedication

List of Tables

Table of Figures

Table of Exhibits

PREFACE

Come Along for the Journey

Acknowledgments

Introduction

Audience

How This Book Is Organized

Getting the Most from This Resource

Key Terms Used Throughout the Book

CHAPTER ONE - THINKING PERFORMANCE IN THE TWENTY-FIRST CENTURY

Performance Is Our Business

Performers Do Have a Choice

Viewing Training Through a Different Lens

Client-Friendly Performance Framework

The Training and Performance Process

Top Three Barriers to Performance

Summary

CHAPTER TWO - FIVE KEY FACTORS OF ALIGNMENT

It’s About Results

Performance Results Defined

Keys to Alignment and Linkage

Summary

CHAPTER THREE - PAL The Alignment of Our Processes

With a New View Come New Processes

Introduction to the PAL Process

Phase One: Situational Needs Assessment and Performance Design

Phase Two: Design and Development

Phase Three: Delivery and Execution

Phase Four: Verification and Follow-Up

Guiding Principles

Summary

CHAPTER FOUR - SITUATIONAL NEEDS ASSESSMENT Opening the Door

A Process with Many Names

Getting Started

Two Roles for Needs Assessment

Client Key Behavior and Suggested Solutions

Step 1 of the PAL Process: Scope the Project

Summary

CHAPTER FIVE - SITUATIONAL NEEDS ASSESSMENT The Analysis

Step 2 of the PAL Process: Conduct Detailed Assessment and Analysis

The Approach

The Strategy

Sampling

Data Collection Methods and Sources

Detailed Analysis

The Acid Test

Summary

CHAPTER SIX - ALIGNING AND PROPOSING THE SOLUTION

Believe in Your Solution

Influencing the Client

Educating the Client

Summary

CHAPTER SEVEN - ALIGNING DESIGN AND DEVELOPMENT

The Alignment Continues

The Phase Two Handoff

The Handoff Briefing

Key Factors for Learning and Performance

The Training Manager’s Role

Summary

CHAPTER EIGHT - ALIGNING DELIVERY AND EXECUTION

Enabling the Performer

Phase Three of the PAL Process

The Delivery

Learner Readiness and Initial Reaction

The Follow-Up Transfer Action and Strategy

Summary

CHAPTER NINE - RAPID VERIFICATION OF RESULTS

In The End It’s Results That Count

The Evaluation Decision

Evaluation Framework

Summary

CHAPTER TEN - CULTIVATING AND SUSTAINING SPONSORSHIP

Contribution and Survival

Importance of Sponsorship

Influencing Sponsorship

The Outside View

It’s Time to Stop Doing—and Start Doing

Working Our Processes

A Few Closing Thoughts

Summary

BIBLIOGRAPHY

ABOUT THE AUTHOR

INDEX

Table of Figures

FIGURE 1.1. PATH TO ALIGNMENT AND RESULTS

FIGURE 3.1. THE PERFORMANCE ALIGNMENT AND LINKAGE PROCESS

FIGURE 4.1. SITUATIONAL NEEDS ASSESSMENT AND PERFORMANCE DESIGN

FIGURE 5.1. SITUATIONAL NEEDS ASSESSMENT AND PERFORMANCE DESIGN

FIGURE 6.1. SITUATIONAL NEEDS ASSESSMENT AND PERFORMANCE DESIGN

FIGURE 7.1. PHASES TWO AND THREE OF THE PAL PROCESS

FIGURE 8.1. PHASES TWO AND THREE OF THE PAL PROCESS

FIGURE 9.1. THE PERFORMANCE ALIGNMENT AND LINKAGE PROCESS

FIGURE 9.2. RAPID VERIFICATION OF RESULTS

List of Tables

TABLE 1.1. STONE’S PERFORMANCE-CENTERED FRAMEWORK

TABLE 1.2. SNAPPY TELECOMMUNICATIONS: LINKING EXECUTION AND BUSINESS OUTCOME

TABLE 1.3. CRITERIA FOR AN EFFECTIVE TRAINING AND PERFORMANCE PROCESS

TABLE 1.4. TOP THREE BARRIERS TO PERFORMANCE

TABLE 2.1. EBS PRINTING COMPANY

TABLE 2.2. FIVE KEY FACTORS OF ALIGNMENT

TABLE 2.3. EXAMPLES OF THE FIVE KEY FACTORS OF ALIGNMENT

TABLE 3.1. TWELVE GUIDING PRINCIPLES OF THE PAL PROCESS

TABLE 4.1. SIX SIGNALS: SIX SITUATIONS THAT DRIVE TRAINING NEEDS

TABLE 6.1. THE SOLUTION PROPOSAL FORMAT

TABLE 6.2. THE SOLUTION PROPOSAL FORMAT: EXAMPLE

TABLE 8.1. LEARNING AND PERFORMANCE CONTRACT

TABLE 8.2. STEPS TO DEVELOP A TRANSFER STRATEGY

TABLE 9.1. FRAMEWORK FOR PERFORMANCE AND EVALUATION

TABLE 9.2. DECISION CRITERIA FOR TYPE OF EVALUATION

TABLE 9.3. LEARNING AND PERFORMANCE ACTION PLAN

TABLE 9.4. PLANNING THE SUCCESS AND DISAPPOINTMENT ANALYSES

TABLE 10.1. KEY AREAS OF TRAINING OPERATIONS EFFECTIVENESS AND EFFICIENCY

TABLE 10.2. WHAT WE NEED TO STOP DOING AND START DOING

Table of Exhibits

EXHIBIT 4.1. INTAKE SCOPE AND ALIGNMENT DOCUMENT

EXHIBIT 5.1. ASSESSMENT STRATEGY AND PLAN

EXHIBIT 5.2. EXECUTION GAP ANALYSIS

EXHIBIT 5.3. ROOT CAUSE ANALYSIS

EXHIBIT 5.4. ROOT CAUSE ANALYSIS MATRIX

EXHIBIT 5.5. ROOT CAUSE ANALYSIS MATRIX EXAMPLE

EXHIBIT 5.6. SITUATIONAL RISK ASSESSMENT AND ANALYSIS TOOL SET

EXHIBIT 6.1. PERFORMANCE ALIGNMENT CONTRACT

EXHIBIT 7.1. TRAINING AND PERFORMANCE DESIGN SPECIFICATIONS DOCUMENT

EXHIBIT 9.1. EVALUATION STRATEGY AND PLAN

EXHIBIT 9.2. OUTCOME REPORT

“If you follow the PAL process, you will get the desired training result! The process includes clearly defined, well-structured tools that will definitely benefit both training professionals and line managers to achieve training effectiveness.”

—Han Qing, director, Siemens Management Institute

“Ron’s book is a much-needed contribution to the training profession and provides a refreshing view of how a results-centered training process should function. His process provides the guidance to initiate and sustain alignment with the business, and his tools and templates provide the how-to.”

—Stephen M. R. Covey, best-selling author of The Speed of Trust

“At last, a book I can use as a guide to ensure that our programs are designed for business needs and stay aligned throughout the training process to achieve business results. A great contribution to our profession and a great resource for training fellows.”

—Sunny Niu Peie, regional director, Field Force Effectiveness, Japan/Asia, Pfizer, Inc.

“Ron’s work is a key resource for all of us in the learning space. Two concepts in particular are not to be missed: the Performance-Centered Framework is a great blueprint for building alignment with business challenges and the Active Management Reinforcement connects the performer with the manager and the work setting and the work, a perfect recipe for success.”

—Rebecca L. Ray, group head, Global Talent Management & Development, MasterCard Worldwide

“This is a brilliant book that is packed with sage advice and instructive examples. It moves the traditional trainer role into one of performance consultant. The author provides numerous tools and strategies that will allow all professionals to be guided in assisting their stakeholders to achieve transfer of skills into the workplace. A must-read for those who want to align their learning initiatives to business outcomes.”

—Pam Poggi, vice president, Corporate Human Resources Development, Safeway Inc.

“The demands of the 21st century Knowledge Worker era are radically different to the needs of the Industrial Age. Yet a lot of what is being done and offered in the training industry has just been refined and tweaked for the knowledge worker and we struggle therefore with performance. Ron Stone has built the processes completely afresh from this new paradigm. What is extremely refreshing are the practical applications and the perspective Ron brings from his immense experience, which liven up what could otherwise become very dull and dreary.

The way the chapters have been organized are simply superb as they are complete in themselves, allowing the reader easy referability and implementation. All in all I would unhesitatingly classify this book as a must-read not only for all in the training and learning and development industry but for anyone who has a responsibility to drive organizational performance on a sustained and consistent basis. It is outstanding in terms of its easy-to-understand language and practicality, which from a global perspective is simply outstanding.

Ron seems to have done the impossible in this book, which is showing us how to turn people potential into performance. Do yourself a big favor and get yourself a copy today.”

—Rajan Kaicker, executive chairman, FranklinCoveySouthAsia

“Aligning Training for Results is an invaluable resource for professionals around the world who are responsible for results-oriented outcomes. The tools provided are powerful and easily applicable to everyday work environments. The alignment of training to organizational performance processes is the critical element to our organization’s success! This book is filled with insights and strategies that will impact our work in a profound manner.”

—Judith Cardenas, president, Lansing Community College

“This book will be an invaluable resource for training professionals and will help them address their most serious current challenge: how to align their programs to the business. The logical and systematic solutions proposed in the book are backed up with an impressive range of tools and techniques designed to facilitate practical implementation. Ron Stone presents us with an exciting array of new concepts and approaches. But he isn’t just theorizing—this new thinking is grounded in years of practice and the sort of credibility that can only come from doing. This book breaks new ground and will in time become an important work of reference.”

—Gerry Doyle, director, Impact Measurement Centre, Ireland

“Aligning Training for Results is more than a contribution to the field of performance improvement. It is the only work to date that offers the analyst an inclusive process to prepare for, conduct, and evaluate any performance improvement program, with the end in mind throughout. Tools and techniques are built in to ensure that the analyst uncovers and stays securely tied to the stakeholders’ expectations and needs.”

—Toni Hodges DeTuncq, principal, THD & Company, author of Linking Learning and Performance

“Aligning Training for Results is an excellent resource for learning professionals who want to better align training and performance solutions with business requirements. The book’s comprehensive coverage provides practical ways you can use to meet the expectations of clients and ensure success. A must-have for anyone interested in achieving business outcomes from training.”

—Don Kraft, director, Learning & Development, Genentech, Inc.

“The Performance Alignment and Linkage Process (PAL), a systematic process and tools, will provide valuable information for any organization that is being faced with critical questions from HRD programs.”

—Sunhee Yoo, general manager consulting team, Samsung Human Resources Development Center Seoul, South Korea

“Aligning Training for Results is a must-read book for anyone involved in training programs in government or the corporate world. Its performance alignment and linkage process (PAL) is the answer we’ve been looking for—how to demonstrate training’s contribution to achieving business results.”

—Coleen Hines, administrator, Performance Excellence Division, Michigan Department of Transportation

About This Book

Why This Topic Is Important

Although we are doing many things right, our profession and our clients are also keenly aware that too many training programs continue to underachieve and yield disappointing results. Ultimately, this leads to the demise of many training functions and strikes a serious blow to the credibility of our profession. Close examination reveals that our own training processes lack proper quality controls; they are dated in some cases, sometimes disregarded or misused, and unresponsive to the needs and demands of the twenty-first century. It is time to correct this by reexamining and realigning our processes so that we influence and achieve the expected results for our clients and the organization. We must realign how we execute our training processes, and refine how we engage our clients and how we target the results.

What the Reader Can Achieve with This Book

The purpose of this book is twofold. First, it offers useful processes and tools to analyze performance as it relates to training and performance needs. Second, it offers a systematic methodology and tools to align the training process with business requirements and consistently achieve performance results. The methodology and tools cannot be found anywhere else. You will learn how to use new tools and job-aids when engaging your clients and how to apply the Performance Alignment and Linkage Process (PAL) to keep your targeted results on track. The PAL process offers a new perspective and approach, with a strong focus on performance readiness and achieving execution in the work setting. Quality control components are built into the process. As you apply the process and tools, you will sharpen your consulting skills, eliminate time wasters during needs assessment and design activities, clarify performance execution and outcome requirements, and satisfy the needs of your client.

For updates on performance issues and additional tools and worksheets associated with the processes in this book, visit my web site frequently at www.performanceandROI.com. The site includes templates of the job aids presented in the book, as well as new tools and templates, and a newsletter and is host to frequent free webinars. The site also has a description of performance-related workshops and other services.

About Pfeiffer

Pfeiffer serves the professional development and hands-on resource needs of training and human resource practitioners and gives them products to do their jobs better. We deliver proven ideas and solutions from experts in HR development and HR management, and we offer effective and customizable tools to improve workplace performance. From novice to seasoned professional, Pfeiffer is the source you can trust to make yourself and your organization more successful.

Essential Knowledge Pfeiffer produces insightful, practical, and comprehensive materials on topics that matter the most to training and HR professionals. Our Essential Knowledge resources translate the expertise of seasoned professionals into practical, how-to guidance on critical workplace issues and problems. These resources are supported by case studies, worksheets, and job aids and are frequently supplemented with CD-ROMs, websites, and other means of making the content easier to read, understand, and use.

Essential Tools Pfeiffer’s Essential Tools resources save time and expense by offering proven, ready-to-use materials—including exercises, activities, games, instruments, and assessments—for use during a training or-team-learning event. These resources are frequently offered in looseleaf or CD-ROM format to facilitate copying and customization of the material.

Pfeiffer also recognizes the remarkable power of new technologies in expanding the reach and effectiveness of training. While e-hype has often created whizbang solutions in search of a problem, we are dedicated to bringing convenience and enhancements to proven training solutions. All our e-tools comply with rigorous functionality standards. The most appropriate technology wrapped around essential content yields the perfect solution for today’s on-the-go trainers and human resource professionals.

Essential resources for training and HR professionals

Copyright © 2009 by Ron Drew Stone. All Rights Reserved.

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Library of Congress Cataloging-in-Publication DataStone, Ron Drew, date- Aligning training for results : a process and tools that link training to business / Ron Drew Stone. p. cm. Includes bibliographical references and index.

eISBN : 978-0-470-44938-7

1. Employees—Training of. 2. Performance. 3. Needs assessment. I. Title. HF5549.5.T7S718 2008658.3’124—dc22 2008025948 Acquiring Editor: Matthew Davis Production Editor: Michael Kay/Susan Geraghty Editorial Assistant: Lindsay Morton Manufacturing Supervisor: Becky Morgan