All About BPO E-Book

John Manchos

• Herausgeber: BookRix
• Kategorie: Fachliteratur
• Sprache: Englisch

Veröffentlichungsjahr: 2020

Beschreibung

This book is all about BPO. Everything that you can learn before considering to apply in the BPO industry, the process, the tools, the type of accounts where you'll surely learn. Please read until the end.

Leseprobe

John Paolo Manchos

All About BPO

BookRix GmbH & Co. KG81371 Munich

INTRODUCTION

There are a lot of things that happened in our lives when this pandemic began. There are a lot of people who got infected, some were healed by their own immune response and some had died since their health was already compromised. There are a lot of businesses that had closed due to bankruptcy and there are millions of people who became unemployed because of that. These are the worst things that happened in 2020 and we're still experiencing the same thing. I really appreciate some of us who use their skills to get up on their knees and never lose hope. Those who use their mind to use their skills and expertise to earn a living. I have a lot of friends who use online platforms like Facebook marketplace to sell something. I myself use it to sell my products too however, eventually, I fail, though there are still a lot of people who still succeeded and they were succeeding when days and weeks went by.

Luckily, even though there are a lot of us who became broke and unemployed during this pandemic, there are still a lot of businesses who remain in the limelight, especially those businesses that have adapted the new normal while doing business online or businesses that only use the internet to operate. One of these businesses is a call center company from the BPO industry. This type of business is really in demand especially now that they're offering work from home setup that is essential for us who are really worried to go onsite work. I myself am currently working from home since April of this year, 2020. The good thing about working from home is that you may now have quality time with your family especially on your kids if you have one. It is also a great opportunity for you to try something new. For example, you love cooking, since you're now working from home, you now have some ample time to use your expertise by cooking dishes that you can eventually sell to your neighbors and even online. Also, since you're now working at home, you can try to do some side hustle such as applying for a home-based job like virtual assistant or data entry job that is really in demand nowadays. You see, there are a lot of options that you could try on, all you have to do is to find it. These options will never find you, you, yourself have to find it.

001: WHAT IS BPO?

For today's topic, we're going to discuss BPO. What is BPO? What does it look like to work in the BPO industry, why do you have to work here and what are the things that you need to learn first before considering applying in this industry? These are some of the questions that we will try to answer based on our knowledge and after reading this, I hope you learn something. Please continue reading until the end and let me know your key takeaways by writing a short diary at the end of every chapter.

A. WHAT IS BPO?

Business Process Outsourcing (BPO) is the practice of contracting a specific work process or processes to an external service provider. The services can include payroll, accounting, telemarketing, data recording, social media marketing, customer support, and more.

B. WHAT IS BPO IN RELATION TO CALL CENTER?

Business Process Outsourcing is the act of outsourcing some aspect of your business's operations to a third-party vendor or service provider. A BPO call center is a team of outsourced agents who handle incoming and outgoing customer calls for other businesses. Business Process Outsourcing or BPO from the word itself is the process of outsourcing employees to work for international clients and handle customer service related jobs. BPO companies in the Philippines outsource employees for their international or local clients to work for them and in exchange these clients will pay these outsourcing companies based on how they handled their customers. These types of jobs are really in demand in Guatemala, El Salvador and some parts of Asia such as India, Singapore and the Philippines.

Why are these clients outsource new employees outside their home country? Simply because our pay is so much cheaper than those of their countrymen. For example, if the client is from the US and they're normally paying their US employee about $10-$12 an hour, in the Philippines, this amount is already a daily rate. Imagine how big that difference is? You see, even if I'm the client and I'm from the US, I will definitely invest in outsourcing some of my employees in the Philippines. Also, one of our advantages from other countries like Singapore and India is, our accent is pretty much similar to american accent or if not, we have at least a neutral accent and can easily adapt to english language. Good thing, we're also colonized by the Americans so english becomes our second language which really helps us to communicate to foreigners very easily.

C. WHY DO YOU HAVE TO CONSIDER WORKING IN THE BPO INDUSTRY?