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- Herausgeber: Clink Street Publishing
- Kategorie: Fachliteratur
- Sprache: Englisch
Stuart undertook formal Benefits, Programme and Portfolio Management training and has been employed as a Benefits Manager in Projects, Programmes and Portfolio Offices (P3Os) and In-Service/ BaU teams in Public and Private Sector organisations since 2014. It took Stuart time to implement effective Benefits Management despite attending formal training because there was no practical guide available, there was varied and competing views on the subject and, a successful approach with support from the organisation was hard to find. Indeed, much time had been spent on circular conversations trying to understand the subject, confusion and language. A structured/ informed guide could have saved significant time and money. Stuart used the 'lived experience' to inform this guide and approach so the P3Os and In-Service/BaU teams can see it's practical application. Stuart removes the jargon, gets to the point and, seeks to save time so Benefit Managers can work effectively and at pace and, develop their knowledge and skills using an accepted approach to boost performance. Stuart would like to thank all stakeholders who were involved either directly or indirectly, for their interactions, influence and exchanges and a special thank you to Paul Carter for his time and assistance.
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Veröffentlichungsjahr: 2023
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Benefits Realisation Management
The Benefit Manager’s Desktop Step-by-Step Guide
Mr Stuart C Wilde MBE
V1.5
22 May 2023
Benefits are “the measurable improvement from change, which is perceived as positive by one or more stakeholders, and which contributes to organisational (including strategic) objectives”.
Managing Benefits by Steve Jenner.
Table of Contents
Abbreviations
AOAdministrative Officer
BAEs AIBAE Systems Applied Intelligence
BaUBusiness as Usual
BCHGBusiness Change
BCIABusiness Change Impact Assessment
BCMBusiness Change Manager
BC&EMBusiness Change & Engagement Manager
BMBenefit Manager
BMSBenefit Management Strategy
BRMBenefits Realisation Management
BRRDBenefit Realisation Report Date
BRPBenefit Realisation Plan
BTBenefit Tracker
CFConditional Formatting
CIChange Initiative
ComboCombination
CQCCare Quality Commission
CTControl Total
DDBTDDesign, Develop, Build, Test and Deploy
EBPEconomic Benefit Profile
EPMEnterprise Performance Management
ERPEnterprise Resource Planning
FBCFull Business Case
FBPFinance Business Partner
FCDOForeign Commonwealth and Development Office
FTEFull-Time Equivalent
HMTHis Majesty’s Treasury
HOHome Office
HRHuman Resource
HrHour(s)
IaaSInformation as a Service
IPAInfrastructure and Projects Authority
ITInformation Technology
KThousands
LoDLines of Development
MMillions
MIManagement Information
MLMaturity Level
MoAMethod of Approach
MODMinistry of Defence
MoPManagement of Portfolios
MSMicrosoft
MSPManaging Successful Programmes
OBOptimisation Bias
OBCOutline Business Case
OGLOracle Guided Learning
P3OProject, Programme and Portfolio Offices
paPer-Annum
PaaSPlatform as a Service
PBSProduct Breakdown Structure
pdPer-Day
Ph/BhPublic and Bank Holidays
PMOProgramme Management Office
pmPer-Month
POTIProcesses, Organisation, Technology, Information
PPMProject and Programme Management
PSOProject Support Office
PwPer-Week
RAGRed, Amber, Green
RBACRole Based Access Control
RRRate of Return
SaaSSoftware as a Service
SMESubject Matter Expert
SOStrategic Objectives
SOCStrategic Outline Case
SQEPSuitably Qualified and Experienced Personnel
SROSenior Responsible Owner
TEDTest Execution Document
TWSTest Witnessing Session
UATUser Acceptance Testing
VATValue-Added Tax
VfMValue for Money
WBSWork Breakdown Structure
WPTWorkforce Planning Team
WWWWorld Wide Web
YtDYear to Date
Introduction
The Benefit Manager’s Desktop Step-by-Step Guide provides a new approach and practical application of Benefits Realisation Management (BRM) for Project, Programme and Portfolio Offices (P3O) professionals, Benefit Managers (BM)1 and In-Service/Business as Usual Capability Managers working in private and public sector bodies and organisations.
It brings together successful approaches to BRM that have been implemented by Benefit led change initiatives2 in the Ministry of Defence (MOD), Care Quality Commission (CQC), Home Office (HO), BAE Systems Applied Intelligence (BAEs AI) and the Foreign Commonwealth and Development Office (FCDO), into a single, coherent approach and reference. It is cognisant of guidance from the Infrastructure and Projects Authority (IPA), Managing Successful Programmes (MSP), Prince 2, Management of Portfolios (MoP) and Managing Benefits by Steve Jenner. The approach can be applied to large- and small-scale Change Initiatives (CIs) including information technology, digital, transformation, people, equipment among others and can be tailored by those organisations to suit their information requirements and priorities.
The reader will learn how to identify and quantify Benefits with ownership and at pace. Where to record them and in what format. The formulas and templates to be used (including examples of quantified Benefit Profiles) improve knowledge and enable the BMs to deliver their work effectively and coherently. The approach in this guide, and the Benefits generated from its application, informs the CIs Benefit Realisation Plan (see para 1.14.1 c), Benefit Register/Profiles, the Business Case and, assist the CIs during the IPA Gateway Review process. Targeted and significant new information has been incorporated to educate the reader, boost performance and achieve better results.
When adopted by the portfolio office and applied to the CIs beneath them, you will see a consistent approach that will standardise the reporting of time savings (calculated in days), cash and Non-Cash Releasing Benefits and people savings3. It will significantly improve the confidence and quality of information reported across the P3O communities and beyond.
There is an appropriate balance between structured information, examples and visualisations4 to help the reader to understand and learn from it so it can be applied. If stakeholders across the organisation can see an approach that is supported, consistent and working, those stakeholders will adopt it. Collaboration (and trust) between the stakeholders, in the application of BRM will improve significantly and the extraordinary shift in culture will be felt by you too.
The author seeks to close the knowledge gap between the significant information that already exists on this subject (i.e. the www; information and guidance received during formal/informal training; coffee shop chat), and the confusion so often seen in the workplace where its practical application is less clear or confused. TheBenefit Manager’s Desktop Step-by-Step Guide consists of approaches that have been tried and tested in the organisations listed. Significant engagements with Economic Advisors, IPA, Finance Business Partners (FBPs), Commercial, Programme Directors and End Users have de facto contributed and shaped the approach that has been documented below for you.
Kevin Lyons, Deputy Director, Hera Programme, FCDO: “This is the best approach I have ever seen.” 01 November 2022.
1 Qualities of a BM: Self-starter; team worker; negotiator; influencer; listener; communicator; confident; persuasive; industrious; energetic; resilient. Good with PowerPoint; Excel; Word.
2 Reference to ‘change initiatives’ can mean a project, programme or work package.
3 The Business Case is likely to target savings in the context of time, money and people. While other soft descriptive Benefits are also important and not to be overlooked (i.e. reputation, satisfaction etc.), priority of work naturally shifts to the quantitative values targeted in the business case.
4 Most images show the BM how to create and populate a Benefit Register in Excel. The images are generated from the templated/populated Benefit Register in sections 5 and 9. The Benefit Register can be provided if requested by emailing this address: [email protected]
