Beyond Change Management E-Book

Dean Anderson

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 484

Veröffentlichungsjahr: 2010

Beschreibung

"With this extensively upgraded second edition, Dean Anderson and Linda Ackerman Anderson solidify their status as the leading authorities on change leadership and organizational transformation. This is without question the most comprehensive approach for leaders who are serious about making change a strategic discipline." --Jim Kouzes, Author, The Leadership Challenge and The Truth About Leadership A comprehensive look at what it really takes to lead transformation successfully, written by two of the "masters of the craft." The author's best-selling first edition has been significantly updated to deliver critical insights about how leaders can achieve breakthrough results from transformational change, even in these challenging times. The book introduces conscious change leadership and provides insights about the critical human and change process dynamics that leaders must be aware of in order to succeed, and reveals why most leaders do not see these dynamics. Most importantly, it highlights the shift in worldview leaders must make to deliver greater success. The book outlines the author's highly successful "multi-dimensional, process approach" to transformation, addressing change at the organizational, team, relational, and personal levels. It thoroughly addresses leadership mindset and behavioral modeling, culture change, and large systems implementations, providing best practices developed over three decades of successful consulting to Fortune 500 executives. Written for executives and managers, OD consultants, change managers, project managers, and change consultants, this must read book provides the foundation for successful change leadership and consulting. * Based on thirty years of action research with Fortune 500 companies, government agencies, the military, and large non-profit global organizations * Provides worksheets, tools, case examples, and assessments that you can immediately apply to all types of change efforts * Contrasts two vastly different leadership approaches to change, and reveals why only one works * Provides solutions for turning employee resistance into commitment * Outlines the common mistakes in change and how you can avoid them * Reveals the differences between transformation and other types of change so you can build strategies that really get results Beyond Change Management advances the field of change leadership, and takes the concept of managing change in organizations to a whole new level. It is a must read for anyone wanting to stay abreast of advancements in the field. Together with its companion volume, The Change Leader's Roadmap: How to Navigate Your Organization's Transformation, these books can be used as texts in corporate or graduate school training programs and courses.

Leseprobe

Table of Contents

Praise

FREE Premium Content

About Pfeiffer

Title Page

Copyright Page

Table of Figures

List of Tables

Table of Exhibits

PREMIUM CONTENT FOR BEYOND CHANGE MANAGEMENT

PREFACE

Acknowledgments

Introduction

A MULTI-DIMENSIONAL, PROCESS APPROACH

OUR AUDIENCE

A LARGER BODY OF WORK

STRUCTURE OF THIS BOOK

ENDNOTE

SECTION 1 - A Call for Conscious Change Leaders

CHAPTER 1 - Achieving Breakthrough Results from Change

COMMON PERSPECTIVES AND MISTAKES IN LEADING CHANGE

SUMMARY

ENDNOTE

CHAPTER 2 - The Drivers of Change

THE DRIVERS OF CHANGE

USING THE DRIVERS OF CHANGE MODEL

THE EVOLUTION OF CHANGE AND THE REQUIRED EXPANSION OF LEADERSHIP AWARENESS AND ATTENTION

SUMMARY

ENDNOTE

CHAPTER 3 - Three Types of Organizational Change

DEVELOPMENTAL CHANGE

TRANSITIONAL CHANGE

TRANSFORMATIONAL CHANGE

DETERMINING THE TYPE OF CHANGE TAKING PLACE

TRANSFORMATION AND THE CONSCIOUS CHANGE LEADER ACCOUNTABILITY MODEL

SUMMARY

ENDNOTE

CHAPTER 4 - Two Leadership Approaches to Transformation

TWO APPROACHES TO TRANSFORMATION

THE AUTOPILOT APPROACH

THE CONSCIOUS APPROACH

SUPPORTING OTHERS TO CONSCIOUS CHANGE LEADERSHIP

SUMMARY

ENDNOTES

CHAPTER 5 - Building Organizational Change Capability

CHANGE CAPABILITY: A KEY TWENTY-FIRST CENTURY COMPETITIVE ADVANTAGE

CHANGE: THE NEW STRATEGIC DISCIPLINE

SUMMARY

SECTION ONE SUMMARY

SECTION 2 - People Dynamics

CHAPTER 6 - Human Dynamics: From Resistance to Commitment

PEOPLE ARE MULTI-DIMENSIONAL

CORE HUMAN NEEDS

HIGHER CORE NEEDS

EMOTIONAL TRANSITIONS

THE TRANSFORMATIONAL SHIFT: FROM RESISTANCE TO COMMITMENT

SUMMARY

ENDNOTES

CHAPTER 7 - The Role and Impact of Mindset

WHAT IS MINDSET?

SELF-MASTERY

PERSONAL EMPOWERMENT AND RESPONSIBILITY

WALKING THE TALK OF CHANGE

SUMMARY

ENDNOTES

CHAPTER 8 - The Role and Impact of Culture

WHAT IS CULTURE?

THE IMPACTS OF CULTURE ON PERFORMANCE

TRANSFORMING CULTURE

BEING FIRST’S APPROACH TO TRANSFORMING CULTURE

SUMMARY

ENDNOTES

SECTION 3 - Process Dynamics

CHAPTER 9 - Conscious Process Thinking

DIFFERENTIATING AMONG USES OF THE WORD “PROCESS”

OUR DEFINITION AND VIEW OF PROCESS

THE MULTI-DIMENSIONAL NATURE OF PROCESS

AN EVOLVING ORIENTATION TO PROCESS

TOOLS OF THE THINKING ORIENTATIONS

SUMMARY

ENDNOTE

CHAPTER 10 - Change Process Models

CHANGE FRAMEWORK VERSUS CHANGE PROCESS MODELS

THE CHANGE PROCESS MODEL AS A CONSCIOUS THINKING DISCIPLINE

TRANSFORMATION AS A FULLSTREAM PROCESS

THE CHANGE LEADER’S ROADMAP

SUMMARY

ENDNOTE

SECTION 4 - Answering the Call to Conscious Change Leadership

CHAPTER 11 - Answering the Call

A REVIEW OF OUR JOURNEY

COMMITING TO BEING A CONSCIOUS CHANGE LEADER

CO-CREATING A BETTER WORLD

BIBLIOGRAPHY

ABOUT THE AUTHORS

INDEX

Table of Figures

Figure I.1 . The Conscious Change Leader Accountability Model

Figure I.2 . The Four Quadrants of Conscious Change Leader Accountability

Figure 1.1 . Breakthrough Results

Figure 1.2 . Levels of Success

Figure 1.3 . Three Critical Focus Areas of Change Leadership

Figure 2.1 . The Drivers of Change Model

Figure 3.1 . Three Types of Organization Change

Figure 3.2 . The Journey of Transformation

Figure 3.3 . Relationship of the Types of Change

Figure 4.1 . Competency Model

Figure 4.2 . Wake-Up Calls to Conscious Change Leadership

Figure 5.1 . The Impact of Change Capability

Figure 6.1 . Resistance to Commitment

Figure 6.2 . Comparing Transition Models

Figure 7.1 . The Self Mastery Model

Figure 7.2 . The Seamless Connection Between Mindset and Reality

Figure 7.3 . Reticular Activating System

Figure 10.1 . The Conscious Change Leader Accountability Model

Figure 10.2 . Fullstream Transformation Model

Figure 10.3 . The Change Leader’s Roadmap

Figure 10.4 . The Change Leader’s Roadmap in Action

Figure 10.5 . The Change Leader’s Roadmap As a Fullstream Process

Figure 10.6 . The Change Leader’s Roadmap—Activity Level

List of Tables

Table 3.1 . Matrix of the Three Types of Organization Change

Table 6.1 . Employee Retention Research

Table 7.1 . Fundamental Law of Individual Success

Table 8.1 . Fundamental Law of Organizational Success

Table 8.2 . Three Types of Organizational Cultures

Table of Exhibits

Exhibit 1.1 . Common Mistakes in Leading Transformation

Exhibit 1.2 . What Level of Success Are You Seeking?

Exhibit 1.3 . What Common Mistakes Is Your Organization Making?

Exhibit 2.1 . What Is Driving Your Organization’s Change?

Exhibit 3.1 . Determining the Types of Change

Exhibit 4.1 . Change Leadership Development Assessment

Exhibit 5.1 . Enterprise Change Agenda Needs Assessment

Exhibit 6.1 . Core Human Needs

Exhibit 6.2 . How You Might Inadvertently Trigger Core Needs

Exhibit 6.3 . Assessing Your Change Strategy and Plan

Exhibit 7.1 . Co-Creative Ways of Being

Exhibit 7.2 . Assessing Your Ways of Being

Exhibit 8.1 . Typical Indicators of Culture

Exhibit 8.2 . Indicators of Culture

Exhibit 8.3 . Commonly Stated Cultural Attributes of High-Performing and Low-Performing Teams

Exhibit 8.4 . Being First’s Approach to Transforming Culture

Exhibit 10.1 . Conscious Change Process Design Requirements

Exhibit 10.2 . Comparing Other Change Models with The Change Leader’s Roadmap

More Praise for the Second Edition ofBeyond Change Management

“Once again, Dean and Linda have nailed it! Beyond Change Management is an extraordinary book examining the shifts in change management that have occurred over the years. This book offers real, practical solutions for change practitioners to become extraordinary conscious change leaders.”

—Darlene Meister, director, Unified Change Management, United States House of Representatives

“Entering the offices recently of a highly respected Fortune 500 company, I was stunned by the enormity of change they were facing and at the same time how ill-equipped they were to deal with the challenges that lay ahead of them. They had little capacity to lead and manage the change required. And, of course, consulting firms were swarming all over them. They needed this book by the Andersons to help them. In fact, Chapter Five alone on building organizational capability is worth the price of the book.”

—W. Warner Burke, Ph.D., Edward Lee Thorndike Professor of Psychology and Education; chair, Department of Organization and Leadership; program coordinator, Graduate Programs in Social-Organizational Psychology, Teachers College, Columbia University

“Beyond Change Management is a must-read for today’s C-Suite executives and those who lead organizational change. Change is a fact of life in all successful businesses. Based on this breakthrough construct, we now view our approach to transformational change as a strategic advantage. It is a way of thinking and organizing each critical systemwide initiative for our healthcare system.”

—Alan Yordy, president and chief mission officer, PeaceHealth

“While the first editions were excellent to begin with, these enhanced second editions of Beyond Change Management and The Change Leader’s Roadmap are even better with age. The additional years of experience deepen the author’s articulation of the links between theory and practice. These books are outstanding resources for both organization change consultants and organization system leaders. Having a roadmap in common promotes the teamwork required for complex adaptive and continually evolving change efforts.”

—Charles Seashore, Ph.D., Malcolm Knowles Chair of Adult Learning, Fielding Graduate University, Santa Barbara, California

“Dean and Linda have broken the code by integrating the leadership of people and culture with business content to deliver results from change. They are unquestionably the experts in leading transformation in business. This book reveals their wisdom.”

—Pete Fox, general manager, Corporate Accounts Microsoft US

“For today’s leaders and managers, the promise of ‘change management’ seems to be everywhere, but unfortunately not how to achieve real change results. That gap is ably filled by the Andersons who use their more than sixty years of combined experience to clearly explain what is needed and how to do it. Their discussions of a multidimensional, process-oriented approach for achieving transformational results and what it takes to be a conscious change leader should be required reading in all OD and MBA programs.”

—Robert J. Marshak, Ph.D., organizational change consultant; senior scholar in residence, MSOD Program American University

“In every generation there are creative and disciplined mapmakers who provide clear guidance to those whose paths will take them on similar journeys. Dean Anderson and Linda Ackerman Anderson are this generation’s mapmakers. Their books are rich, resilient, comprehensive and innovative guides that enable change leaders and consultants to practice their trades with heightened awareness and skill. Their grasp of the multiple dimensions of leading successful transformation help us recognize both the practical and the wise.”

—David S. Surrenda, Ph. D., author, Retooling on the Run

“The comprehensive and pragmatic thinking in this book has truly taken my company and myself beyond change management. This is a must-read for all consultants and executives who aim to master successful implementations in organizations—and who does not have that aspiration? This is not academia; this is the essence of many years of practitioners’ experience. And it works!”

—Thomas Fischer, director COO, Valcon Management Consultants A/S

“Transformative times require transforming the way we change! This book challenges, equips and encourages leaders to understand how to deliver breakthrough results. It is not just about change . . . it is about YOU as a leader in these transformative times.”

—Professor Todd D. Jick Columbia Business School President, Global Leadership Services

“In Beyond Change Management and the Change Leader’s Roadmap, Dean and Linda provide practitioners and executives not only the how (tools) but the why (concepts). If you are looking for a comprehensive treatment of the tricky journey of transformation, this is it.”

—Christopher G. Worley, Center for Effective Organizations, University of Southern California; former director, MSOD Program at Pepperdine University

“Want a well-documented and valuable book for moving beyond change management-one that can reduce work and improve results? Well, this is that book. It’s for those who are serious about their effectiveness in the face of change.”

—Mel Toomey, LHD, scholar in residence for Master of Arts in Organizational Leadership Center for Leadership Studies, The Graduate Institute

“In today’s dynamic business environment a vital competency every senior executive must bring to his/her organization is not just change management but change leadership. This book is a must-read for any such executive as it creates a comprehensive roadmap for change by offering key concepts, powerful insights, relevant examples and practical how to’s.”

—Richard Whiteley, cofounder, The Forum Corporation; author, The Customer-Driven Company

“Beyond Change Management is an essential book for anyone attempting to understand and manage complex change, especially today’s health care leaders. The book offers a comprehensive and practical guide that will help you get change right the first time. It will significantly increase your likelihood of success and lower your risk of costly setbacks. We have used the Being First methodology successfully on a variety of difficult organizational change initiatives including major clinical quality improvement and safety initiatives, as well as technology implementations such as electronic health record and enterprise resource planning systems. Based on more than fifteen years of experience successfully managing complex clinical and operational change, I highly recommend Beyond Change Management and its companion text, the Change Leader’s Roadmap.”

—John Haughom, M.D., senior vice president, Clinical Quality and Patient Safety, PeaceHealth

“Beyond Change Management is yet another extraordinary resource from Dean Anderson and Linda Ackerman Anderson. There is nobody more qualified to teach organizational transformation to beginners as well as seasoned professionals. This book should be required reading for anyone engaged in change management!”

—Rayona Sharpnack, founder and CEO, Institute for Women’s Leadership

“There is a powerful energetic force inside all of us that, once unleashed, can make any change a reality. Beyond Change Management captures that essence with passion and purpose.”

—Richard Leider, author, Repacking Your Bags and The Power of Purpose

“Beyond Change Management and the Change Leader’s Roadmap are the best sources I know to learn how to lead and excel at change and business strategy execution.”

—Eric Dillon, chief operating officer, Servus Credit Union Ltd.

“Even the expert and experienced change practitioner will be humbled by this book. The leaders we support require us to transform our skill set so they can transform their organizations. This book brings together the totality of the most relevant and applicable approaches to advancing change successfully, but more important it fills the gap we all fundamentally need—how to move ourselves and our organizations to achieve transformative change.”

—Polly Ragusa, director, Organization and Learning Development, Cisco

“This second edition of the pioneering book Beyond Change Management continues to break new ground in explaining what transformational change is all about, and what it takes to lead and make it happen. The authors present a straightforward account of transformational change combining relevant concepts and approaches with their own extensive experience helping organizations transform themselves. The book is highly informative, stimulating, and inspiring.”

—Thomas G. Cummings, professor and chair, Department of Management and Organization, Marshall School of Business, University of Southern California

“The Andersons have a proven track record in the field of Organization Development. This most recent contribution furthers and reconfirms their reputation for exceptional contributions. Their work provides us with a systematic integration of the most recent thinking and practices in OD—essential reading for both managers and OD consultants.”

—Peter F. Sorensen, Ph.D., director, Ph.D. and Masters Programs in Organization Development, Benedictine University

“Dean Anderson and Linda Ackerman Anderson remind us that leading change continues to be a critical capability for organizations who want to thrive in the twenty-first century. They revive the solid wisdom of change leaders from years gone by and bring us up to date with the essential organizational and human dynamics we must consider as we transform our organizations for future success.”

—Jackie Alcalde Marr, director, Organization and Talent Development, North America Oracle USA; coauthor of Social Media at Work; founder, Evolutions Consulting Group

“Linda and Dean are in a unique position to offer such comprehensive thinking, models, and tools for change because they have devoted over three decades working directly with senior leaders and strategic consultants in numerous transformations across a wide variety of organizations. By doing the work, studying the theory, and reflecting on outcomes, they have captured both the basics and the nuances of change and integrated them into understandable models, processes, and tools. These books are essential reads for change leaders as the authors have advanced the theory and practice of planned change to new heights. Kurt Lewin would be proud!”

—David W. Jamieson, Ph.D., practicum director, American Univ/NTL MS in OD Program; past president, American Society for Training and Development

“This volume contains the best guidelines anywhere for supporting organizational transformation processes. It provides the fundamental essentials for preparation to lead change.”

—John Adams, Ph.D., emeritus professor, Saybrook University Organizational Systems Ph.D. Program

“Linda Ackerman Anderson and Dean Anderson bring their many decades of practical experience in supporting leaders in systemwide change to this book that makes explicit the relationships among mindset, leadership actions, project planning, and complex change. While it’s never easy to accomplish this kind of change at an enterprise level, this book makes the change leadership process understandable, clear, and actionable—so you can succeed.”

—Kathryn Goldman Schuyler, Ph.D., Marshall Goldsmith School of Management, Alliant International University

“Building a service culture requires the transformation of leaders’ and employees’ mindsets and behaviors and the continuous upgrading of an organization’s processes and systems. This extraordinary book provides the insights, methods and tools you need to succeed in this challenging yet essential transformation. Study it thoroughly, apply it rigorously, and succeed brilliantly.”

—Ron Kaufman, founder, Up Your Service! College; author, Up Your Service!

“As the authors of this book note, effecting transformation in contemporary organizations requires a deep understanding of change and a new set of leadership skills and strategies. Written in a clear and accessible style, this practical and thought-provoking text provides leaders of change the means by which to develop these important attributes.”

—David Grant, professor, Organizational Studies, University of Sydney

“Rather than rely on tried-and-true methods that worked in the past, Dean and Linda challenge leaders to shed outdated thinking and make new choices about how they lead change. They help leaders wake up to their unconscious beliefs that lead to ineffective actions, systems, and work cultures. Read this cutting edge book to learn how to recognize old ways of thinking and adopt new mindsets that foster meaningful change.”

—Faith Ralston, Ph.D., author, Dream Teams, Emotions@Work, and Play Your Best Hand

“This book is a must-read for anyone interested in taking their change leadership efforts to a whole new level. This is the first book that recognizes and explains the possibilities you can achieve by utilizing your expanded awareness to lead transformational change. It is so exciting for me see how I can better combine my personal growth and evolution in applying the tools and concepts laid out in the book for the large-scale change programs that I manage.”

—Donna Edwards, Director, Intel Corporation

“I have been using Beyond Change Management with my students for years. It provides methods the authors have pioneered to help organizational members shape the future and build organizational capacity. It teaches leaders how to overcome complex issues, which allows them to stay focused on human dynamics that impact organizational performance. It is a rich companion for anyone growing oneself and the members of their organization to be accountable for the whole! This book is an excellent resource for any practitioner who is in the midst of helping organizations through change.”

—Jacqueline M. Stavros, associate professor and director, Doctorate of Business Administration, Lawrence Technological University

“Conscious leadership is exactly what is required to move any change effort forward. The Andersons integrate awareness and human potential providing remarkable insight into leading effective and transformational change. Beyond Change Management need not be on your shelf-it needs to be in your hands! Today is change. Tomorrow is change. Get Beyond Change Management and you will be prepared to lead gracefully and resiliently into the future. Leading any change is not easy work. Make it rewarding by understanding the interconnectedness of people, relationships, and systems. Change your world. Change your worldview. Get Beyond Change Management—it is just so necessary. Whether you’re learning or leading or both—this book is the book.”

—Zoe MacLeod, director, Centre for Applied Leadership and Management, Royal Roads University

“Engaging, tangible, practical, compelling! Based on decades of experience, Beyond Change Management draws you into the world of what is possible within the domain of change. From determining the type of change effort to developing organizational and leadership capacities that increase the success of change initiatives, this book is easy to read and apply. It is written for a wide range of audiences including executives leading strategy, operations planning and executing change, learning and development groups, and anyone who wants to build long-term capabilities.”

—Barbara Plumley, vice president regional operations, HealthCare Partners Medical Group

“Quality outcome measures and evidence-based medicine will dictate how patients are treated in the future. This book comes at just the right time to guide health care professionals, physicians, and hospital administrators toward adopting such important but sometimes threatening changes. It provides a pathway to embrace the change we must all accept.”

—Jim A. Youssef, M.D., founder, SpineColorado

“In this book, Dean Anderson and Linda Ackerman Anderson not only show you the most effective path for success in your change outcomes but also how you can revitalize your organization and people in the process.”

—Christian Forthomme, CEO, RealChange Network, Inc.

“If you missed the Anderson’s first editions, you may not know what a terrific contribution they are to the field of Organization Development. Now you have a second chance to read these excellent new editions from these gifted writers. These books are essential reading to those who want to become master practitioners in this field.”

—Jane Magruder Watkins, coauthor, Appreciative Inquiry:Change at the Speed of Imagination

“Beyond Change Management is a must-read for managers, consultants, and anyone else interested in the process of transformational change. It challenges conventional wisdom regarding change and offers an engaging and insightful alternative based upon the notion of ‘conscious change leadership.”

—Cliff Oswick, chair, Organization Theory; academic dean for Law and Social Sciences, Queen Mary, University of London

“The definitive ‘how to’ guide for change leaders—the Andersons have taken up where the theorists left off, providing practical mechanisms and strategies to build change capability within organizations. They challenge all of us who call ourselves change agents to practice what we preach and build reflexive consciousness into all our change leadership efforts.”

—Quentin Jones, Australian managing director, Human Synergistics International, coauthor, In Great Company—Unlocking the Secrets of Culture Transformation

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Copyright © 2010 by Dean Anderson and Linda Ackerman Anderson. All Rights Reserved. Published by Pfeiffer

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Library of Congress Cataloging-in-Publication Data

Anderson, Dean,

Beyond change management : how to achieve breakthrough results through conscious change leadership / Dean Anderson, Linda Ackerman Anderson.—2nd ed. p. cm.—(J-B O-D (organizational development) ; 36)

Includes bibliographical references.

ISBN 978-0-470-64808-7 (pbk.) ISBN 978-0-470-64808-7; 9780470890967 (ebk); 9780470891131 (ebk); 9780470891124 (ebk)

1. Leadership. 2. Organizational change. I. Ackerman-Anderson, Linda S., 1950- II. Title.

HD57.7.A527 2010

658.4’063—dc22

2010032262

Acquiring Editor: Matt Davis Production Editor: Joanne Clapp Fullagar Editorial Assistant: Lindsay Morton

Director of Development: Kathleen Dolan Davies Editor: Julie McNamee Manufacturing Supervisor: Becky Morgan

PB Printing

PREMIUM CONTENT FORBEYOND CHANGE MANAGEMENT

Available for download at www.pfeiffer.com/go/anderson

• Ten Most Common Mistakes in Leading Transformation

• Leadership Breakthrough: Topic Options and Methods

• Building Change Capability: Leading Change as a Strategic Discipline

• Upgrade Your Organization Development and Project Management Staff to Strategic Change Consultants

• How Developing Breath Control Can Make You a Better Leader

• How Command and Control as a Change Leadership Style Causes Transformational Change Efforts to Fail

• Identifying Project Briefing Questions

• Selecting the Best Change Process Leader to Oversee Your Transformation

• Ten Critical Actions for Leading Successful Transformation

• A Candid Message to Senior Leaders: Ten Ways to Dramatically Increase the Success of Your Change Efforts

• How to Use Decision-Making as a Tool for Successful Transformation

• Six Faulty Assumptions about Change Communications

• Elements of a Whole System Integration and Mastery Strategy