Communicating Effectively in the Workforce E-Book

Lisa Polack

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Serie: AICPA
• Sprache: Englisch

Seitenzahl: 188

Veröffentlichungsjahr: 2020

Beschreibung

If you do not understand how communication works, then you may become perplexed and frustrated by interactions in the workplace. However, if you understand how communication works, then you have a good chance of diagnosing and fixing communication problems. Best of all, you can influence and motivate your employees, make better decisions, negotiate more effectively, build better work teams, and accomplish business objectives. This book discusses the various forms of communication.

Leseprobe

Table of Contents

Cover

Chapter 1: Communication Basics

Apply the principle of Audience First!

Identify how learning and communication are linked

Three models of communication

References

Exercises and discussion questions

Chapter 2: Verbal Communication

Differentiate the components of the verbal competence model

Apply the concept of

Verbal Judo

Chapter 2: Verbal Communication

References

Exercises and discussion questions

Chapter 3: Nonverbal Communication

Accountants and nonverbal communication

Differentiate types of nonverbal communication

A culture that makes employees feel safe

Apply nonverbal competence

Chapter 3: Nonverbal Communication

References

Exercise

Chapter 4: Styles of Communication

Communicator style: Three approaches

Chapter 4: Styles of Communication

References

Exercises and discussion questions

Chapter 5: Listening

Recognize the significance and benefits of listening

Differentiate types of listening

Determine ways to listen more effectively

Keywords

References

Exercises and discussion questions

Chapter 6: Difficult Communication

Complex situations at work

Distinguish among difficult communication patterns

Apply coping techniques for difficult communication patterns

Identify and respond to verbal aggression and hostile communication patterns

Identify games played in the workplace

Vulgar, racist, and sexist communication

Keywords

References

Exercises and discussion questions

Glossary of Business Management and Personal Development Terms

Index

Solutions

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

End User License Agreement

Guide

Cover

Table of Contents

Begin Reading

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COMMUNICATING EFFECTIVELY IN THE WORKFORCE

BY LISA POLACK, MLHR

Notice to readers

Communicating Effectively in the Workforceis intended solely for use in continuing professional education and not as a reference. It does not represent an official position of the Association of International Certified Professional Accountants, and it is distributed with the understanding that the author and publisher are not rendering legal, accounting, or other professional services in the publication. This course is intended to be an overview of the topics discussed within, and the author has made every attempt to verify the completeness and accuracy of the information herein. However, neither the author nor publisher can guarantee the applicability of the information found herein. If legal advice or other expert assistance is required, the services of a competent professional should be sought.

You can qualify to earn free CPE through our pilot testing program.

If interested, please visit https://aicpacompliance.polldaddy.com/s/pilot-testing-survey.

© 2020 Association of International Certified Professional Accountants, Inc. All rights reserved.

For information about the procedure for requesting permission to make copies of any part of this work, please email [email protected] with your request. Otherwise, requests should be written and mailed to Permissions Department, 220 Leigh Farm Road, Durham, NC 27707-8110 USA.

ISBN 978-1-119-74617-1 (paper)

ISBN 978-1-119-74628-7 (ePDF)

ISBN 978-1-119-74623-2 (ePub)

ISBN 978-1-119-74622-5 (obk)

Course Code: 746052

CL4TNWIS GS-0420-0A

Revised: March 2020