Corporate Integrity E-Book

Donna Kennedy-Glans

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 356

Veröffentlichungsjahr: 2010

Beschreibung

How good companies build a culture of integrity In the present environment of corporate governance brought on by high-profile executive scandals, this book makes a strong case for encouraging business leaders to manage beyond compliance. Achieving the bare minimum of compliance isn't enough. By making corporate responsibility and integrity a strategic priority-rather than something companies are forced to comply with-companies can realize tangible financial returns and benefits. This book provides practical advice, effective tools, and time-tested best practices for approaching corporate integrity strategically and managing an integrity program on a day-to-day basis. There is a growing realization that compliance with the rules is only a minimum standard of performance, and an increasing demand from stakeholders at every level -- shareholders, employees, customers along the entire supply chain, consumers, advocacy groups, and the local community at large -- for more transparency and accountability from corporations. But most businesses have little experience and few tools to deal with the urgent demand to increase corporate responsibility. Corporate Integrity provides practical tools and proven processes to manage complex integrity dilemmas and support implementation: * Explains how to create a culture of integrity in your organization and how to motivate the appropriate corporate behaviors. * Coverage includes: How to assess and measure integrity; how to align corporate integrity commitments and actions; how to design and implement dependable and strategic corporate accountability systems and processes; how to develop corporate integrity standards and report on them, and much more. * Includes a wealth of practical business tools and best practices that readers can apply to improve the level of corporate integrity in their own company. * Features three detailed case studies and numerous other examples that illustrate corporate integrity dilemmas and solutions in action. * Shows how managing corporate responsibility strategically and proactively can go beyond a mere public relations exercise to foster a corporate "win" in the court of popular opinion and in the marketplace. * Bridges the gaps between corporations, governments, employees, interest groups, and consumers. * Offers tools and solutions that apply to both for-profit corporations and non-profit organizations.

Leseprobe

Table of Contents

Praise

Title Page

Copyright Page

Dedication

Preface

Acknowledgements

Introduction

What is Corporate Integrity?

Why does Corporate Integrity Matter?

Evolving Expectations and Integrity Dilemmas

Motivating Corporate Integrity Behaviours

Managing Beyond Compliance

Purpose of This Book

Corporate Integrity: Tools and Applications

Terminology

PART 1 - New Frontiers in Managing Corporate Integrity

CHAPTER 1 - New Frontiers in Managing Corporate Integrity

What Does Integrity Mean?

Where Are We? How Did We Get Here? Where Are We Going?

Managing to Compliance

Managing Business Integrity Beyond Compliance

What Motivates Compliance and Beyond Compliance Management?

The Business Case for Beyond Compliance Management of Corporate Integrity

Proactive Management or Reactive Tactics?

The Downside to Reactive Responses

The Upside to Proactive Strategies

Managing New Frontiers in Corporate Integrity

Business Tools to Navigate the New Management Frontiers

CHAPTER 2 - Frontier 1: Understanding Perspectives Related to Integrity and Corporations

Business Integrity: An Inside Look

Business Integrity Guidelines Are Not a Recent Phenomenon

The Integrity Ladder

The Critical Link Between Corporate Integrity and Accountability

Little Protection Behind the Corporate Veil

There Is a Need to Talk about Corporate Motivation

CHAPTER 3 - Frontier 2: Clarifying the Roles and Responsibilities of Corporations

Conflicting Perspectives on Corporate Roles

Polarization of Opinion on the Role of Corporations

Boundary Questions

Integrity Dilemmas

Dilemma: Corporate Conflict of Interest

Dilemma: Balancing Stakeholder Expectations

Dilemma: Operating in Legal Vacuums

Dilemma: Allocation and Sharing of Benefits of Investment

Dilemma: Dual Standards

Dilemma: Corporate Complicity

Navigating Frontier 2

Defining Corporate Roles Beyond Compliance

Business Tools: Stakeholder Grid and Impact Assessment Tool

Focus on Community Stakeholders

CHAPTER 4 - Frontier 3: Aligning Corporate Integrity Values, Commitments, and ...

The Integrity Grid

The Weakest Link

Motivation for Valuing Business Integrity

Creating the Measuring Stick

Corporate Culture: Process or Rules?

Depth and Breadth of Corporate Engagement

Layers of Corporate Talk on Integrity

Corporate Walk Rests on Corporate Vision

Steps to Proceed with Documentation of Corporate Commitments on Business Integrity

Managing Alignment Between Integrity Commitments and Practices

CHAPTER 5 - Frontier 4: Explaining Differences Between Corporations Regarding ...

What Are the Motivators?

Where Are We? Where Do We Want to Go? How Do We Get There?

Business Tools

Regulatory and Contractual Commitments to Communities

Voluntary Commitments to Community Investment

Philanthropic Investments

Understanding Community Stakeholders

Succession of Business Integrity Vision

Raising the Floor on Business Integrity

CHAPTER 6 - Frontier 5: Evaluating a Corporation’s Accountability for Business ...

Business Integrity Accountability Cycle

Reporting Systems

PART 2 - Process for Managing Corporate Integrity and Scenario Applications

CHAPTER 7 - Process for Proactive Management of Corporate Integrity

Proactive Management or Reactive Tactics

Embedding Business Integrity Practices through Scenario Training

Framework to Apply Business Tools: Evaluation and Decision-Making Framework for ...

Community Participation Dilemmas

CHAPTER 8 - Scenario A: Applying Business Integrity Tools to a Business ...

Corporate Background

Evaluation and Decision-Making Framework for Managing Business Integrity - ...

Phase 1A: Assessing Integrity Commitments and Actions (Historical) of ...

Phase 1B: Plotting ABC Corporation’s Departments on the Integrity Ladder

Navigating Frontier 2: Defining the Proper Role of Corporations

Phase 2A: Applying the Stakeholder Grid and Impact Assessment Tool

Phase 2B: Anticipating Stakeholders’ Expectations of ABC Corporation and ...

Phase 2C: Creating Opportunity for Innovation with Multidepartment ...

Navigating Frontier 3: Aligning Corporate Integrity Values, Talk, and Walk

Phase 3A: Identifying ABC Corporation’s Corporate Commitments to Business ...

Phase 3B: Plotting the Departmental Integrity Talk and Corporate Integrity Talk ...

Phase 3C: Plotting Departmental Integrity Commitments, Departmental Integrity ...

Navigating Frontier 4: Understanding Differences Between Corporations Regarding ...

Navigating Frontier 5: Accountability

Phase 5A: Clarifying Accountabilities with the Business Integrity ...

Phase 5B: Implementing Responsive Strategies and Monitoring Outcomes

Phase 5C: Continuous Improvement

Observations for ABC Corporation: Impacts of Reactive or Proactive Management ...

CHAPTER 9 - Scenario B: Applying Business Integrity Tools to Private Company ...

Corporate Background

Evaluation and Decision-Making Process for Managing Business Integrity - ...

Phase 1A: Assessing Integrity Commitments and Actions of Individual ...

Phase 1B: Plotting Family Farm Corporation’s Shareholders on the Integrity Ladder

Navigating Frontier 2: Defining the Proper Role of Corporations

Phase 2A: Applying Stakeholder Grid and Impact Assessment Tool

Phase 2B: Anticipating Stakeholders’ Expectations of Family Farm Corporation ...

Phase 2C: Creating Opportunity for Innovation: Brainstorming to Identify ...

Navigating Frontier 3: Aligning Corporate Integrity Values, Talk, and Walk

Phase 3A: Identifying Family Farm Corporation’s Corporate Commitments to ...

Phase 3B: Plotting Shareholder Integrity Commitments and Corporate Integrity ...

Phase 3C: Plotting Shareholder Integrity Commitments and Shareholder Integrity ...

Navigating Frontier 4: Understanding Differences between Corporations Regarding ...

Phase 4 in the Evaluation and Decision-Making Framework for Business Integrity Management

Navigating Frontier 5 in Business Integrity: Accountability

Phase 5A: Business Integrity Accountability Cycle

Phase 5B: Implementing Responsive Strategy and Monitoring Outcomes

Phase 5C: Continuous Improvement

Observations for Family Farm Corporation: Impacts of Reactive or Proactive ...

CHAPTER 10 - Scenario C: Applying Business Integrity Management Tools to ...

Corporate Background

Evaluation and Decision-Making Process: Focus on Managing Community Participation

Navigating Frontier 1 in Corporate Integrity: Understanding Perspectives ...

Phase 1A: Assessing Integrity Commitments and Actions (Historical) of ...

Phase 1B: Plotting DEF Corporation’s Departments on the Integrity Ladder

Navigating Frontier 2: Defining the Proper Role of Corporations in Relation to ...

Phase 2A: Applying the Stakeholder Grid and Impact Assessment Tool to Key ...

Phase 2B: Anticipating Stakeholders’ Expectations of the Corporation, and ...

Phase 2C: Creating Opportunity for Innovation with Multidisciplinary ...

Navigating Frontier 3: Aligning Corporate Integrity Values, Talk, and Walk in ...

Phase 3A: Identifying DEF Corporation’s Commitments to Community Participation

Phase 3B: Plotting Departmental/Divisional Commitments to Community ...

Phase 3C: Applying the Integrity Grid

Navigating Frontier 4: Understanding Differences Between Corporations Regarding ...

Phase 4A: Applying the Community Investment Strategy Tool

Phase 4B: Applying the Permeation of Change Model

Phase 4C: Applying the Adapted Best Practices Tool

Phase 4D: Benchmarking Practices

Navigating Frontier 5: Accountability for Community Participation

Phase 5A: Clarifying Accountabilities with the Business Integrity ...

Phase 5B: Implementing an Accountability Strategy for Community Participation

Phase 5C: Developing Continuous Improvement

PART 3 - The Road Ahead for Corporate Integrity

CHAPTER 11 - The Horizon: The Finish Line Is Still Moving

The Incentive: Carrots or Sticks?

The Stick as Motivator

The Carrot as Motivator

Evaluating the Benefits of Alliances

Integrity Frontiers

Managing Integrity Frontiers Beyond Compliance

APPENDIX - APPENDIX: Business Tools

Index

More Praise forCorporate Integrity

“Managing beyond compliance demonstrates vision and leadership, key indicators in measuring the elusive ‘quality of management,’ which investors strive to define and invest in. Companies that demonstrate leading-edge thinking and climb the integrity ladder are those that will provide superior returns to shareholders over the long-term. This book provides some practical tools to help companies get where they need to be in the 21st century.”

Michael Jantzi, Jantzi Research Inc.

“Even as corporations today rile at the thought of further compliance, the unavoidable reality looms...they absolutely require a millennium sherpa to guide them through the rapidly shifting obstacle course of global change to ensure their footing. Donna Kennedy-Glans is one of those rare creatures, with the vision, expertise and knowledge to guide corporations upwards, through these moving targets to make their place as tomorrow’s corporate leaders.”

Ellis Kirkland, Chairman and CEO, Kirkland Group of Companies

“Amazing! Donna Kennedy-Glans has the facts and figures to prove that integrity doesn’t just make good ethical sense; it makes good business sense. This book could revolutionize the way that corporations and those whose lives are impacted by them do business together.”

Cynthia Bourgeault, Episcopal priest, writer and retreat leader, andauthor of The Wisdom Way of Knowing: Reclaiming an Ancient Tradition to Awaken the Heart

“Donna Kennedy-Glans provides a practical guide for organizations who view corporate integrity as a business opportunity. Utilizing the concepts and tools presented in Corporate Integrity, organizations can increase business results while establishing a reputation for the highest levels of accountability.”

Mark Samuel, Author of The Accountability Revolution and The Power of Personal Accountability

“This valuable book deals with a subject that must become a road map for corporations in this century. The values of corporate integrity, moral responsibility and transparency are critical to corporations as they can be manipulated by nontransparent governments, particularly in developing countries. As much as these principles are a must for private and public corporations, they are also essential for many governments in the world.”

H.E. Dr. Abdul-Kareem Al-Eryani, Former Prime Minister, Republic of Yemen

“I have seen Donna in action and she is a bulldog about making sure companies think beyond compliance. She doesn’t let companies get away with saying that they are doing everything right because they are following the rules. Likewise she wants NGOs to be more accountable to companies.”

DeAnna Woolston, Western Colorado Congress

“This book touches on a very important issue for both corporations and governments....To achieve integrity across a society is the responsibility of all governments, corporations, and individuals. I congratulate you for an excellent work.”

H.E. Dr. Abdulla Nasher, Republic of Yemen Ambassador to Canada

“The management tools provided in this book outline a proactive approach to regulatory compliance that all but guarantees improved public perception, greater risk reduction, improved regulatory compliance and greater profitability.”

Steve Potter, Director, Bureau of Resource Management andDevelopment, Division of Mineral Resources, New York StateDepartment

“As someone who works with companies daily to support greater understanding of their impact on, and ability to manage their effects on, human rights, I recommend this book highly and will refer to it often!”

Krista Hendry, Director, Human Rights & Business Roundtable,The Fund for Peace, Washington D.C.

Copyright © 2005 by Donna Kennedy-Glans

All rights reserved. No part of this work covered by the copyright herein may be reproduced or used in any form or by any means—graphic, electronic or mechanical without the prior written permission of the publisher. Any request for photocopying, recording, taping or information storage and retrieval systems of any part of this book shall be directed in writing to The Canadian Copyright Licensing Agency (Access Copyright). For an Access Copyright license, visit www.accesscopyright.ca or call toll free 1-800-893-5777.

Care has been taken to trace ownership of copyright material contained in this book. The publisher will gladly receive any information that will enable them to rectify any reference or credit line in subsequent editions.

National Library of Canada Cataloguing in Publication Data

Kennedy-Glans, Donna

Corporate integrity : a toolkit for managing beyond compliance / Donna Kennedy-Glans.

Includes index.

eISBN : 978-0-470-73966-2

1. Business ethics. 2. Corporate governance. I. Title.

HD57.7.K.4 C2005-900321-9

Production Credits:Cover design: Mike Chan Interior text design: Natalia Burobina

John Wiley & Sons Canada Ltd 6045 Freemont Blvd. Mississauga, Ontario L5R 4J3

To our parents Eleanor and Wallace Kennedyand Ann and the late Bob Schulzfor inspiring integrity

Ten percent of the royalties paid to authors from the sale of this bookare dedicated toBRIDGES SOCIAL DEVELOPMENT(www.canadabridges.com),a humanitarian organization focused on supporting women in development

Preface

A Moral Compass

The failure of ethics in business is front line news these days. In response, regulatory agencies are drafting more integrity rules and most corporate managers I know are scrambling to comply. Managers are looking to strict compliance with rules and regulations, internal and external audits, and insurance to reduce the impacts of integrity risks to their corporate bottom-line. Through work in-the-trenches with companies, it is my experience that compliance is not enough to navigate integrity dilemmas. The big rewards are in moving beyond compliance. Before you hire another auditor to comply with ever increasing rules and regulations, why not think about managing integrity beyond compliance. This book will give you the strategic integrity management tools that not only reduce your bottom-line risk, but also contribute to your top-line revenues.

The business tools in this book have been tested through what I call “ground-truthing” processes, and are shared with you through application to real-life scenarios. Business drivers for integrity in organizations are identified first, and then the focus switches to helping you with the how of operationalizing business integrity practices. This book will guide you through the practical realities of becoming a Moral Compass within your organization. Corporate Integrity is not about making you feel good about corporate ethics; it is about helping you about managing integrity so your organization can achieve greater success.