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Behind every high-performing team lies one critical foundation: psychological safety. Without it, innovation stalls, collaboration suffers, and mistakes go unspoken. Creating Teams Where It’s Safe to Speak Up shows you exactly how to embed trust and openness into your culture, so your people can do their best work without fear of judgment.
This hands-on guide gives you the tools to make psychological safety real, not abstract. You’ll learn how to establish team norms that support honesty, run effective debriefs that drive learning, and hold blameless postmortems that transform setbacks into progress. With practical strategies and real-world examples, you’ll gain the confidence to lead in ways that inspire openness, strengthen resilience, and fuel growth.
Whether you’re leading a startup, managing a department, or guiding a cross-functional project, this book helps you create a culture where mistakes become lessons, feedback sparks improvement, and everyone feels safe to contribute.
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Veröffentlichungsjahr: 2025
Bea Langford
Creating Teams Where It’s Safe to Speak Up
Copyright © 2025 by Bea Langford
All rights reserved. No part of this publication may be reproduced, stored or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise without written permission from the publisher. It is illegal to copy this book, post it to a website, or distribute it by any other means without permission.
This novel is entirely a work of fiction. The names, characters and incidents portrayed in it are the work of the author's imagination. Any resemblance to actual persons, living or dead, events or localities is entirely coincidental.
Bea Langford asserts the moral right to be identified as the author of this work.
Bea Langford has no responsibility for the persistence or accuracy of URLs for external or third-party Internet Websites referred to in this publication and does not guarantee that any content on such Websites is, or will remain, accurate or appropriate.
Designations used by companies to distinguish their products are often claimed as trademarks. All brand names and product names used in this book and on its cover are trade names, service marks, trademarks and registered trademarks of their respective owners. The publishers and the book are not associated with any product or vendor mentioned in this book. None of the companies referenced within the book have endorsed the book.
First edition
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1. Chapter 1
2. Chapter 1: Understanding Psychological Safety
3. Chapter 2: The Role of Trust in Teams
4. Chapter 3: Establishing Team Norms for Openness
5. Chapter 4: Effective Debriefing Practices
6. Chapter 5: Blameless Postmortems Explained
7. Chapter 6: The Leadership Culture Connection
8. Chapter 7: Building Resilience in Teams
9. Chapter 8: Creating a Learning Organization
10. Chapter 9: Feedback as a Growth Tool
11. Chapter 10: Overcoming Barriers to Open Communication
12. Chapter 11: Measuring Psychological Safety
13. Chapter 12: Case Studies of Success
14. Chapter 13: The Future of Teams and Psychological Safety
15. Chapter 14: Integrating Psychological Safety into Organizational Change
16. Chapter 15: Summary and Next Steps
17. Chapter 1: Understanding Psychological Safety
18. Chapter 2: The Role of Trust in Teams
19. Chapter 3: Establishing Team Norms for Openness
20. Chapter 4: Effective Debriefing Practices
21. Chapter 5: Blameless Postmortems Explained
22. Chapter 6: The Leadership Culture Connection
23. Chapter 7: Building Resilience in Teams
24. Chapter 8: Creating a Learning Organization
25. Chapter 9: Feedback as a Growth Tool
26. Chapter 10: Overcoming Barriers to Open Communication
27. Chapter 11: Measuring Psychological Safety
28. Chapter 12: Case Studies of Success
29. Chapter 13: The Future of Teams and Psychological Safety
30. Chapter 14: Integrating Psychological Safety into Organizational Change
31. Chapter 15: Summary and Next Steps
Table of Contents
Defining Psychological Safety
Why Psychological Safety Matters
Characteristics of Psychologically Safe Teams
Success Stories: Organizations Exhibiting Psychological Safety
Understanding Trust in Teams
Building Relational Trust
The Role of Psychological Safety in Trust
Addressing Distrust and Conflict
Understanding Team Norms
Steps to Establish Clear Norms
Encouraging Openness in Communication
Addressing Conflict Through Norms
Reinforcing Norms Through Regular Check-Ins
Creating an Inclusive Environment
The Purpose of Debriefing
Structuring a Successful Debrief
Running a Blameless Debrief
Debriefing for Continuous Improvement
Understanding Blameless Postmortems
Preparing for a Blameless Postmortem
Conducting the Postmortem
After the Postmortem: Acting on Insights
Understanding Leadership Culture
Leadership Styles That Foster Psychological Safety
Creating a Safe Space for Vulnerability
Establishing Trust Through Accountability
Continuous Learning and Development as a Leadership Value
Understanding Team Resilience
Promoting a Resilient Mindset
Creating Supportive Culture
Implementing Effective Debriefing Practices
Understanding Learning Organizations
Building a Culture of Feedback
Establishing Blameless Postmortems
Effective Debriefing Practices
The Importance of Feedback
Creating Feedback Norms
Providing Constructive Feedback
Receiving Feedback Gracefully
Incorporating Feedback into Development Plans
Understanding the Barriers to Open Communication
Leadership’s Role in Encouraging Communication
Techniques for Improving Team Communication
Establishing Norms for Open Communication
Understanding Psychological Safety Metrics
Tools for Assessment
Interpreting the Data
Continuous Improvement of Psychological Safety
Google: Fostering a Culture of Openness
Pixar: Learning from Mistakes
The U.S. Military: Promoting Team Resilience
Microsoft: Transforming Workplace Culture
The Changing Landscape of Teams
The Continued Importance of Psychological Safety
Establishing Trust in a Hybrid Work Environment
Innovations in Debriefing Practices
Cultivating a Learning Organization
Preparing for Future Challenges
