Customer Value-centered Management E-Book

Andreas Kramer

• Herausgeber: Springer Nature Switzerland
• Kategorie: Fachliteratur
• Serie: Future of Business and Finance
• Sprache: Englisch

Veröffentlichungsjahr: 2025

Beschreibung

This book explores Customer Value-centered Management as a modern corporate approach, emphasizing its dual nature: data-driven yet comprehensive. Facing heightened time pressure and uncertainty, management grapples with decision-making challenges amidst VUCA conditions. While complexity rises, tools like big data and AI offer decision-making solutions. Customer centricity, epitomized by Amazon's success, emerges as pivotal, with customer value serving as the linchpin in relationship marketing. Authors advocate an integrated "value-to-value segmentation" approach, reconciling customer and company perspectives. They caution against simplistic interpretations of value-based pricing, stressing the need for holistic consideration of customer benefit, pricing, and costs.