Table of Contents
Title Page
Copyright Page
Books by Mary S. Schaeffer:
Dedication
PREFACE
Acknowledgements
PART ONE - WHERE ACCOUNTS PAYABLE FRAUD CAN HAPPEN IN YOUR ORGANIZATION
Chapter 1 - PROFILES OF FRAUD IN THE BUSINESS WORLD
THREE BIG MYTHS
FRAUD STATISTICS
OCCUPATIONAL FRAUD: IT’S A BIG PROBLEM
DEFINITIONS AND FREQUENCY
WHO GETS HIT THE HARDEST?
HOW FRAUD IS DETECTED
WHO COMMITS OCCUPATIONAL FRAUD?
TO PROSECUTE OR NOT
IS FRAUD AN EQUAL OPPORTUNITY CRIME?
FRAUD IN THE EYES OF THE BEHOLDER
EFFECT OF STATUS OF FRAUDSTER
BIG BOSS ISSUE
WHY DO INSIDERS STEAL?
CONDITIONS THAT PERMIT FRAUDS TO OCCUR
WHY AREN’T MORE FRAUDSTERS PROSECUTED?
FRAUD IN THE REAL WORLD
CONCLUDING THOUGHTS
Chapter 2 - CHECK FRAUD: STILL A HUGE PROBLEM
INTERNAL CONTROLS TO PREVENT CHECK FRAUD BY INSIDERS
RECOMMENDED CONTROLS
WHAT ELSE CAN YOU DO?
HOW BAD IS THE CHECK FRAUD PROBLEM?
WHAT DOES THE LAW SAY?
IMPACT ON ACCOUNTS PAYABLE
WHAT SHOULD YOU DO?
POSITIVE PAY AND ITS COUSINS
INTERNAL CONTROLS, SEGREGATION OF DUTIES, AND POSITIVE PAY EXCEPTIONS
INTERNAL CONTROLS AND PAPER CHECKS
WHAT CAN GO WRONG
CONSEQUENCES OF POOR INTERNAL CHECK PRODUCTION PROCESSES
THE RIGHT WAY
THE BEST WAY
QUESTIONS THAT REVEAL YOUR INTERNAL CHECK CONTROLS
BEST CHECK-HANDLING PRACTICES BETWEEN PRINTING AND MAILING
MAILING CHECKS
FROM PRINTING TO MAILING: DO YOU KNOW WHERE YOUR CHECKS ARE?
WIRE TRANSFERS
REBATE AND REFUND CHECKS
RUSH CHECKS
WHY RETURNING CHECKS TO REQUISITIONERS CAN BE A PROBLEM
HOW COMPANIES HANDLE CHECK RETURN REQUESTS BY REQUISITIONERS
FRAUD IN THE REAL WORLD
CONCLUDING THOUGHTS
Chapter 3 - CHECK STOCK: STOP THE FRAUDSTERS’ PRESSES
SECURITY FEATURES IN YOUR CHECK STOCK
WHAT ELSE?
SOME CHECK FRAUD SECURITY FEATURES
A WORD ABOUT VOID PANTOGRAPHS
VOID PANTOGRAPHS AND POSITIVE PAY
FRAUD IN THE REAL WORLD
CONCLUDING THOUGHTS
Chapter 4 - P-CARD: NOT AS BIG AN ISSUE AS YOU MIGHT THINK
PRINTING OF THE INVOICE
START OFF ON THE RIGHT FOOT
POLICY AND PROCEDURES MANUAL
SPELL OUT CONSEQUENCES
REQUIRE DOCUMENTATION
DON’T OVERLOOK RECEIPTS
ROLE OF A PROGRAM ADMINISTRATOR IN FRAUD PREVENTION
APPROVALS AND COMPLIANCE
ROLE OF LIMITS WITH RESPECT TO FRAUD
TRAIN, TRAIN, AND THEN TRAIN AGAIN
WHAT ABOUT INAPPROPRIATE USE?
FRAUD IN THE REAL WORLD
CLOSING THOUGHTS
Chapter 5 - ELECTRONIC PAYMENT FRAUD: NOT A GROWTH INDUSTRY—YET!
ACH BLOCKS
ACH FILTERS
ACH POSITIVE PAY
PAYMENT ACCOUNT DATA: IS IT ACCURATE?
ACH DATA ACCURACY: REAL-LIFE SOLUTIONS TO A VERY PRACTICAL PROBLEM
CPA’S PERSPECTIVE
FRAUD IN THE REAL WORLD
CLOSING THOUGHTS
Chapter 6 - DESKTOP FRAUD: FEW THINK ABOUT THIS—BUT EVERYONE SHOULD
EXAMPLE
OVERVIEW
ISSUES
RECOMMENDATION
LOVALLO’S GUIDELINES
BRINGING IT ALL TOGETHER
FRAUD IN THE REAL WORLD
CONCLUDING THOUGHTS
Chapter 7 - TRAVEL AND ENTERTAINMENT FRAUD: NOT ALL YOUR EMPLOYEES ARE HONEST
THE BOOK THAT TEACHES YOUR EMPLOYEES HOW TO STEAL
DANGER SIGNS
OTHER T&E SCAMS
DRAWING A LINE
LATEST T&E ISSUE: VERIFYING BOARDING PASSES PRINTED AT HOME
SOLUTIONS TO THE BOARDING PASS ISSUE
T&E FRAUD PREVENTION BEST PRACTICES
DETECTING EXPENSE REIMBURSEMENT FRAUD
UNIFORM ENFORCEMENT OF THE T&E POLICY
WHAT TO DO WHEN EXPENSE REIMBURSEMENT FRAUD IS DETECTED
LAST-DITCH COLLECTION EFFORTS
FRAUD IN THE REAL WORLD
CLOSING THOUGHTS
Chapter 8 - PETTY CASH FRAUD: PETTY INDEED
PETTY CASH AWFUL PRACTICES
HOW MUCH MONEY SHOULD THE BOX HAVE?
PETTY CASH BOX
SURPRISE AUDITS
WHERE DOES RESPONSIBILITY FOR THE BOX LIE?
DO WE STILL NEED PETTY CASH?
RECEIPT REVIEW
PETTY CASH VERSUS T&E
FRAUD IN THE REAL WORLD
CONCLUDING THOUGHTS
Chapter 9 - VENDOR AND INVOICE FRAUD: NOT EVERY INVOICE (OR VENDOR!) IS LEGIT
FRAUDULENT INVOICES—OR NOT
SOLICITATIONS THAT LOOK LIKE INVOICES
OTHER COMMON INVOICE FRAUDS
FRAUD AND POOR PAYMENT PRACTICES
A WORD ABOUT COLLUSION
BRIEF COMMENTARY ON PURCHASING
UP-FRONT VENDOR VERIFICATION
CONTROL CHALLENGE IN REAL LIFE
ADVICE FROM THE BETTER BUSINESS BUREAU
FRAUD IN THE REAL WORLD
CONCLUDING THOUGHTS
Chapter 10 - MASTER VENDOR FILE FRAUD: HOW EMPLOYEES PLAY GAMES WITH YOUR RECORDS
SOME REALLY BAD MASTER VENDOR FILE PRACTICES
MASTER VENDOR FILE REPORTS
CODING STANDARDS PREVENT FRAUD
CLEANSING THE MASTER VENDOR FILE
WHO HAS RESPONSIBILITY FOR THE MASTER VENDOR FILE
A NEW SYSTEM
MASTER VENDOR FILE AND YOUR EMPLOYEES
FRAUD IN THE REAL WORLD
CLOSING THOUGHTS
Chapter 11 - PAYROLL FRAUD: GHOSTBUSTING AND MORE
PHANTOM EMPLOYEES
WHAT YOU CAN DO TO DETECT AND PREVENT GHOST EMPLOYEES
FALSIFIED HOURS AND/OR SALARY
WHAT YOU CAN DO TO DETECT AND PREVENT EMPLOYEES FROM FALSIFYING DATA
COMMISSION SCHEMES
FALSE WORKERS’ COMPENSATION CLAIMS
SOME OVERALL PREVENTION TACTICS
FRAUD IN THE REAL WORLD
CONCLUDING THOUGHTS
Chapter 12 - TELECOM FRAUD: YES, IT CAN HAPPEN TO YOU
TYPES OF PHONE FRAUD
NUISANCE FRAUD
EXAMPLES OF CRAMMING
GETTING REFUNDS AND COMBATING CRAMMING
SLAMMING
PHONE SYSTEM AND VOICE MAIL FRAUD
SOCIAL ENGINEERING FRAUD
CALL FORWARDING/CONFERENCING PROBLEMS
VOIP FRAUD
FRAUD IN THE REAL WORLD
CONCLUDING THOUGHTS
PART TWO - STRATEGIES TO DETER, PREVENT, AND DETECT ALL SORTS OF ACCOUNTS ...
Chapter 13 - BEST PRACTICES—NOT: TACTICS THAT UNINTENTIONALLY PROMOTE FRAUD
CLOSING THOUGHTS
Chapter 14 - FRAUD MONITORING REPORTS: A NECESSARY EVIL
AUTOMATED MONITORING
HOW ANYONE CAN RUN REPORTS
A WORD ABOUT MORE SOPHISTICATED MONITORING
HOW MUCH CHECKING IS ENOUGH?
THE BIG REPORT EVERYONE SHOULD RUN
THE EASY REPORT
OTHER FRAUD DETECTION REPORTS
THE ACT LIST
CLOSING THOUGHTS
Chapter 15 - FRAUD DETECTION AND PREVENTION: SIMPLE TACTICS YOU CAN USE
2006 REPORT TO THE NATION FRAUD DETECTION
PRICEWATERHOUSECOOPERS 2007 GLOBAL ECONOMIC CRIME SURVEY FRAUD DETECTION
ANONYMOUS HOTLINES
WHAT COMPANIES CAN DO TO PREVENT FRAUD
SIMPLE TACTICS TO MAKE SURE NO ONE ROBS THE TILL ON YOUR WATCH
FRAUD IN THE REAL WORLD
CLOSING THOUGHTS
Chapter 16 - SARBANES-OXLEY
SARBANES-OXLEY
OVERVIEW OF THE ACT
SARBANES-OXLEY SURVEY
IMPACT OF THE ACT ON ACCOUNTS PAYABLE OPERATIONS
" OUTSIDE INFLUENCES
FUNCTIONS IMPROVED
T&E REIMBURSEMENT AND REVIEW PROCESSES
INTERNAL AUDIT REVIEWS
BACKUP FOR CHECK REQUESTS
RECORDS RETENTION POLICY
1099 REPORTING
INVOICES
MASTER VENDOR FILE
OTHER REGULATORY CONCERNS
USING THE ACT TO ENFORCE NEEDED CHANGE
THE ACT AND ITS EFFECTS ON PRIVATE COMPANIES
ETHICS
WHISTLE-BLOWER PROTECTIONS
THE ANONYMOUS HOTLINE
CONCLUDING THOUGHTS
Appendix A - FRAUD SCHEMES: PHYSICAL AND VIRTUAL CHECKS
Appendix B - 2007 TOP FRAUDS
Appendix C - SEGREGATION OF DUTIES
Appendix D - THE SARBANES-OXLEY ACT OF 2002 TITLES
RESOURCES
INDEX
This book is printed on acid-free paper.
Copyright © 2008 by Mary S. Schaeffer. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada.
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Library of Congress Cataloging-in-Publication Data:
Schaeffer, Mary S. Fraud in accounts payable: how to prevent it / Mary S. Schaeffer. p. cm. Includes index.
eISBN : 978-0-470-43531-1
1. Accounts payable-Auditing. 2. Auditing, Internal. I. Title. HF5681.A27S36 2008 657’.74-dc22 2008011985
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