Impact & Excellence E-Book

Sheri Chaney Jones

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 433

Veröffentlichungsjahr: 2014

Beschreibung

Learn to identify, capture, and utilize impactful data for organizational transformation Impact & Excellence is the culmination of a four year research study into the most successful data-driven strategies for today's non-profit and government organizations. The book focuses on five strategic elements to success based on proven principles, with solutions that are easy to implement and often lead to sweeping change. Each chapter includes discussion questions and action items to help leaders implement key concepts in their own organizations. Included with purchase is access to the Measurement Culture Survey, which, will allow readers to access a free benchmark report. * Learn to implement a measurement culture that emphasizes strong performance and measurable outcomes * Read vivid case studies from successful organizations that do things differently * Learn to utilize and leverage data to take decisive actions within your organization * Avoid common barriers to developing a measurement culture and learn ways to overcome limitations The book utilizes a series of experiences and templates to help leaders develop a unique action plan tailored to their organization's particular circumstances. Filled with real success stories to inspire readers and with full study results available in the appendix, Impact & Excellence is a crucial resource for leaders to enable their social sector organizations to prosper and compete in today's economy.

Leseprobe

Contents

Foreword

Preface

Introduction

Chapter 1: Social-Sector Impact and Excellence: The Call to Be More Strategic

The Imperative of Managing to Outcomes

Embracing a Measurement Culture

Three Critical Components of Sustained Change

The Next Step

Impact & Excellence

Chapter 2: The Imperative Future State: High-Performance Measurement Cultures

The Path Forward: Toward the Desired Future State

The Secret to Success

Revenues and Expenditures

Components of Outcomes Management

Individual Performance Standards

Preparing for Lasting Success

A Journey to Truth: Collecting the Data on Data-Driven Cultures

The Survey Says

Size Doesn’t Matter

Hidden Success Factors

The Next Step

Impact & Excellence

Chapter 3: The Reality: We Are Not as Good as We Think We Are

Common Practice

The Measurement GPS

The Data Management Approach

Identifying Gaps

The Next Step

Impact & Excellence

Chapter 4: Nonprofits and Measurement Cultures

Nonprofit Structures

Measurement Cultures: Foundational to Nonprofit Success

Measurement Cultures: The Global Perspective

Nonprofits and Measurement Cultures: The Internal Picture

Audiences for Data

Barriers to Implementation

Build on Strengths

Next Steps

Impact & Excellence

Chapter 5: Government and Measurement Cultures

Measurement Cultures: A Moral Responsibility of Government

The Outcomes of Government

The Six Basic Functions of Government

Audiences for Government Data

Barriers to Implementation

An Inevitable Movement to Managing to Outcomes

Ample Resources

Public Demand for Change

Next Steps

Impact & Excellence

Chapter 6: Letting Go of Excuses: The “Five C’s” of Easy and Effective Impact and Excellence

A Formula for Change

An Urgent Call for Change

Learning from Baseball

A Fork in the Road

Letting Go of Excuses

Common Excuses

Game Change

Five Easy and Effective Steps to Excellence and Impact

The Next Step

Impact & Excellence

Chapter 7: Culture and Leadership

A Commitment to Data-Driven Excellence

Three Essential Ingredients

The Link between Culture and Measurement

Culture Change

Actions of Leadership

Examining Leadership Competencies

Selecting and Socializing Employees

Leadership Development Strategies

Improving Leadership Capacity

Organizational Structures

Putting Key Structures in Place

The Next Step

Impact & Excellence

Chapter 8: Clarify Mission

Mission and Measurement

Aligning Measurement and Mission

Concrete Steps to Clarity

Five Whys

The Power of Logic Models

Creating a Logic Model: Best Practices

Key Benefits of a Logic Model

Going Deeper: Theory of Change

Usefulness of Theory of Change Models

Next Steps

Impact & Excellence

Chapter 9: Capture Impact: Getting Started

Qualities of Good Measures

A Variety of Measures

Outcome and Output

Outcome Categories

Real-World Measures

Unsuccessful Participants

Cost Per Successful Client

Stability of Health

Increased Quality of Life

Increase in Income

Length of Stay

Resident Satisfaction

School Readiness

Child Progress

Percentage of Families Reporting an Increase in Self-Sufficiency

Increase in Comprehensive Health Services

Parent Engagement

Gathering Data

Survey Best Practices

Survey Scales

Testing Survey Questions

Other Measurement Questions to Consider: The Measures Test

Next Steps

Impact & Excellence

Chapter 10: Capture Impact: The Next Steps

The Shift Toward Evidenced-Based Cultures

The Gold Standard: Randomized Controlled Trial

Introducing a Control or Comparison Group

External Benchmarks

A Word about Pre- and Post-Test Designs

Retroactive Pre- and Post-Test Design

Isolating Intervention Effects

Working with External Evaluators

One Step at a Time

Next Steps

Impact & Excellence

Chapter 11: Communicate Value

Options for Communicating Value and Impact

Sticky Strategies

Credibility and Communication

Emotional and Relevant

Turning Data into Dollars

Using the Isolated Intervention Effect to Calculate ROI

Creating Internal Communication Systems

Grant Application Management

Getting Started with Communicating Outcomes

Next Steps

Impact & Excellence

Chapter 12: Change and Celebrate

Embracing Change Confidently

Best Practices for Using Data to Implement Change

Implement Change

Celebrate Success

Next Steps

Impact & Excellence

Chapter 13: Taking the First Step

Five Keys to Impact & Excellence: A Review

An Impactful Action Planning Model

Model of Success

Taking the Leap Toward Impact & Excellence

Impact & Excellence

Appendix A: Leadership and Culture Self-Assessment

Appendix B: Measurement Resources’ Measurement Culture Study Results

References

Acknowledgments

About the Author

More from Wiley

Index

End User License Agreement

List of Illustrations

Figure 3.1. The Extent to Which Organizations Use Performance and Evaluation Measures

Figure 3.2. Percentage of Participants Reporting Using Measurement Often or Almost Always in These Decisions

Figure 6.1. Organizational Budget and Measurement Culture

Figure 7.1. Impact and Excellence

Figure 8.1. Sample Logic Model: Jazz Arts Group

Figure 8.2. Theory of Change Pathway

Figure 10.1. Impact on Self-Esteem

Figure 13.1. Matt Jones Helps Our Son Leap

Figure B.1. Types of Organizations

Figure B.2. Past Growth

Figure B.3. Future Growth

Figure B.4. Measurement and Evaluation Culture

Figure B.5. Measurement Utilization

Figure B.6. Measurement Frequency for Types of Decision Making

Figure B.7. Effectiveness of Measurement on Management Activities and Outcomes

List of Tables

Table 2.1. Comparison of Frequent Users and Infrequent Users of Performance Measures and Evaluation in Operational Decision-Making Organizations and Effective Accomplishment of Organizational Outcomes

Table 10.1. Self-Esteem Data for Circle Round the Square Participants and Controls

Table 11.1. Outcomes Communication Strategy

Table 12.1. Data Review Committee Meeting Template

Table 12.2. Juvenile Detention Performance Measures

Exhibit 7.1. Executive and General Social-Sector Leadership Competencies

Exhibit 7.2. Measurement Culture Organizational Structures

Exhibit 10.1. Sample Retroactive Pretest Format

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Guide

Cover

Table of Contents

Begin Reading

More Praise for Impact & Excellence

“Sheri is the BEST when it comes to measuring outcomes! You can’t manage what you don’t measure, and if you’re not measuring, you can’t communicate your nonprofit’s impact. Her book Impact & Excellence is a must-read for today’s executive leaders who want everyone to know the good work their nonprofit is doing.”

—Sandy Rees, CFRE, nonprofit coach and founder, Get Fully Funded

“As someone who serves as a facilitator, grant writer, and strategist with nonprofit organizations, I know that fresh, relevant data and a strategic measurement process are critical for decision-making. Sheri Chaney Jones has written a practical, easy-to-follow guide for any organization that is ready to take the next step toward excellence. This is a must-read for every nonprofit and government agency leader who is ready to chart their course toward proven, long-term success.”

—Christy Farnbauch, community engagement strategist, Strategic Links, LLC

“Impact & Excellence offers two unique insights not found in other performance management books. In addition to the theoretical, ‘What you should do,’ Sheri Chaney Jones presents very practical recommendations on how to implement performance management practices. Impact & Excellence also provides case studies highlighting how organizations have overcome the unique challenges found in the nonprofit and government sectors to succeed.”

—David Childs, PhD, City of El Paso Texas tax assessor; author of Fit for Service

“Stories matter—they are often the emotional bridge between a donor and the meaningful work of a social sector organization—but stories with data excel. Impact & Excellence provides an articulate and compelling rationale for why creating a high-performance culture is necessary for long-term and sustainable success. Using data in the way that Sheri Chaney Jones outlines is powerful. It strengthens the connection between donor and organization and gives practitioners clear guidance to make programmatic decisions that will ultimately change lives.”

—Kerri Laubenthal Mollard, owner and principal, Mollard Consulting

What is your organization’s Measurement Culture Score?

The Measurement Culture Survey helps organizations achieve high-performance measurement cultures. What should your organization be doing differently to increase its impact and excellence? How do you compare to other organizations in using data-driven management strategies to achieve desired results?

Find out your measurement culture score by taking the Measurement Culture Survey. Visit www.impactandexcellence.com and take the survey.

Enter the code below to access the survey and receive a free customized benchmarking report.

Access code: 10152010

IMPACT & EXCELLENCE

Data-Driven Strategies for Aligning Mission, Culture, and Performance in Nonprofit and Government Organizations

SHERI CHANEY JONES

Cover design by Wiley

Copyright © 2014 by John Wiley & Sons. All rights reserved.

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Library of Congress Cataloging-in-Publication Data

Jones, Sheri Chaney, 1978-

Impact & excellence : data-driven strategies for aligning mission, culture, and performance in nonprofit and government organizations / Sheri Chaney Jones.

1 online resource.

Includes bibliographical references and index.

Description based on print version record and CIP data provided by publisher; resource not viewed.

ISBN 978-1-118-91119-8 (pdf) — ISBN 978-1-118-91097-9 (epub) — ISBN 978-1-118-91111-2 (cloth)

1. Nonprofit organizations — Management. 2. Public administration. 3. Leadership. I. Title.

HD62.6

658.4’012—dc23

2014017143

Foreword

I have had the privilege of working with Sheri Chaney Jones, and I am honored to have been asked to provide a foreword for her book . Jones worked with me at the Ohio Department of Aging and was instrumental in developing our ability to give Ohio’s seniors an opportunity to remain in their own homes, where they prefer to be, even when receiving long-term care. In fact, her use of data allowed our state agency to persuade lawmakers that giving older adults the option to stay home and receive their care there was a significant step in curtailing the unsustainable growth of Ohio’s Medicaid budget. I only wish she had been with me throughout my career, as I believe her approach to leadership and agency operations would have resulted in improved outcomes for all those we served and in savings for Ohio’s taxpayers.