Lean Six Sigma For Dummies E-Book

John Morgan

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 456

Veröffentlichungsjahr: 2015

Beschreibung

Maximise the quality and efficiency of your organisation with Lean Six Sigma

Are you looking to make your organisation more effective and productive? If you answered "yes," you need to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level—and this friendly and accessible guide shows you how. The third edition of Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your team and your business.

The jargon-crowded language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Written in plain English and packed with lots of helpful examples, this easy-to-follow guide arms you with tools and techniques for implementing Lean Six Sigma and offers guidance on everything from policy deployment to managing change in your organisation—and everything in between.

• Gives you plain-English explanations of complicated jargon
• Serves as a useful tool for businesspeople looking to make their organisation more effective
• Helps you achieve goals with ease and confidence
• Provides useful hands-on checklists

Whether you want to manage a project more tightly or fine-tune existing systems and processes, the third edition of Lean Six Sigma For Dummies makes it easier to achieve your business goals.

Leseprobe

Lean Six Sigma For Dummies®, 3rd Edition

Published by: John Wiley & Sons, Ltd., The Atrium, Southern Gate, Chichester, www.wiley.com

This edition first published 2016

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Lean Six Sigma For Dummies®

Visit www.dummies.com/cheatsheet/leansixsigma to view this book's cheat sheet.

Table of Contents

Cover

Introduction

About This Book

Foolish Assumptions

Icons Used In This Book

Beyond This Book

Where to Go From Here

Part I: Getting Started with Lean Six Sigma

Chapter 1: Defining Lean Six Sigma

Introducing Lean Thinking

Sussing Six Sigma

Chapter 2: Understanding the Principles of Lean Six Sigma

Considering the Key Principles of Lean Six Sigma

Improving Existing Processes: Introducing DMAIC

Reviewing Your DMAIC Phases

Taking a Pragmatic Approach

Part II: Working with Lean Six Sigma

Chapter 3: Identifying Your Customers

Understanding the Process Basics

Getting a High-Level Picture

Chapter 4: Understanding Your Customers’ Needs

Considering If You Can Kano

Obtaining the Voice of the Customer

Researching the Requirements

Avoiding Bias

Considering Critical To Quality Customer Requirements

Establishing the Real CTQs

Chapter 5: Determining the Chain of Events

Finding Out How the Work Gets Done

Painting a Picture of the Process

Part III: Assessing Performance

Chapter 6: Gathering Information

Managing by Fact

Developing a Data Collection Plan

Introducing Sampling

Chapter 7: Presenting Your Data

Delving into Different Types of Variation

Recognising the Importance of Control Charts

Testing Your Theories

Chapter 8: Analysing What’s Affecting Performance

Unearthing the Usual Suspects

Getting a Balance of Measures

Part IV: Improving the Processes

Chapter 9: Identifying Value-Adding Steps and Waste

Interpreting Value-Added

Looking at the Seven Wastes

Looking Beyond the Seven Wastes

Focusing on the Vital Few

Chapter 10: Discovering the Opportunity for Prevention

Keeping Things Neat and Tidy

Looking at Prevention Tools and Techniques

Profiting from Preventive Maintenance

Avoiding Peaks and Troughs

Chapter 11: Detecting and Tackling Bottlenecks

Applying the Theory of Constraints

Managing the Production Cycle

Looking at Your Layout

Chapter 12: Introducing Design for Six Sigma

Introducing DfSS

Introducing DMADV

Defining What Needs Designing

Considering Quality Function Deployment

Making Decisions

Part V: Deploying Lean Six Sigma

Chapter 13: Leading the Deployment

Looking at the Key Factors for Successful Deployment

Understanding Executive Sponsorship

Considering Size

Introducing the Deployment Programme Manager

Starting Your Lean Six Sigma Programme

Understanding What Project Champions Do

Chapter 14: Selecting the Right Projects

Driving Strategy Deployment with Lean Six Sigma

Generating a List of Candidate Improvement Projects

Working Out Whether Lean Six Sigma Is the Right Approach

Setting Up a DMAIC Project

Chapter 15: Running Rapid Improvement Events

Seeing Rapid Improvement with Kaizen or Kai Sigma Events

Understanding the Facilitator’s Role

Creating a Checklist for Running Successful Events

Chapter 16: Putting It All Together

Working Your Way through DMAIC

Defining Where You’re Going

Getting the Measure of Things

Analysing the Data to Find the Root Cause

Quantifying the Opportunity

Applying Solutions in the Improve Phase

Confirming the Customer and Business Benefits

Implementing, Standardising and Controlling the Solution

Conducting the Final Benefit Review

Chapter 17: Ensuring Everyday Operational Excellence

Making Everyday Operational Excellence a Reality

Clarifying the Role of the Manager

Getting Better Every Day in Every Way

Chapter 18: Comprehending the People Issues

Working Right, Right from the Start

Creating a Vision

Understanding Organisational Culture

Busting Assumptions

Seeing How People Cope with Change

Part VI: The Part of Tens

Chapter 19: Ten Best Practices

Lead

and

Manage the Programme

Appreciate that Less is More

Build in Prevention

Challenge Your Processes

Go to the Gemba

Manage Your Processes with Lean Six Sigma

Pick the Right Tools for the Job

Tell the Whole Story

Understand the Role of the Champion

Use Strategy to Drive Lean Six Sigma

Chapter 20: Ten Pitfalls to Avoid

Jumping to Solutions

Coming Down with Analysis Paralysis

Falling into Common Project Traps

Stifling the Programme before You’ve Started

Ignoring the Soft Stuff

Getting Complacent

Thinking that You’re Already Doing It

Believing the Myths

Doing the Wrong Things Right

Overtraining

Chapter 21: Ten (Plus One) Places to Go for Help

Your Colleagues

Your Champion

Other Organisations

The Internet

Social Media

Networks and Associations

Conferences

Books

Periodicals

Software

Training and Consultancy Companies

About the Authors

Cheat Sheet

Advertisement Page

Connect with Dummies

End User License Agreement

Guide

Cover

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Introduction

Lean Six Sigma provides a rigorous and structured approach to help manage and improve quality and performance, and to solve potentially complex problems. It helps you use the right tools, in the right place and in the right way, not just in improvement but also in your day-to-day management of activities. Lean Six Sigma really is about getting key principles and concepts into the DNA and lifeblood of your organisation so that it becomes a natural part of how you do things.

This book seeks to help managers and team leaders better understand their role and improve organisational efficiency and effectiveness.

If you want to change outcomes, you need to realise that outcomes are the result of systems. Not the computer systems, but the way people work together and interact. And these systems are the product of how people think and behave. So, if you want to change outcomes, you have to change your systems, and to do that, you have to change your thinking. Albert Einstein summed up the need for different thinking very well:

The significant problems we face cannot be solved by the same level of thinking which caused them.

Lean Six Sigma thinking is not about asset stripping and ‘making do’. Instead, this approach focuses on doing the right things right, so that you really do add value for the customer and make your organisation effective and efficient.

The main focus of the book relates to DMAIC (Define, Measure, Analyse, Improve and Control). This is the Lean Six Sigma method for improving existing processes that form a part of the organisation’s systems, and it provides an ideal way to help you in your quest for continuous improvement.

When you need to develop a new process, the Design for Six Sigma method comes into play. Known as DMADV (Define, Measure, Analyse, Design and Verify), we provide an introduction to this method in Chapter 12.

About This Book

This book makes Lean Six Sigma easy to understand and apply. We wrote it because we feel that Lean Six Sigma can help organisations of all shapes and sizes, both private and public, improve their performance in meeting their customers’ requirements.

In particular, we wanted to draw out the role of the manager and provide a collection of concepts, tools and techniques to help him or her carry out the job more effectively. We also wanted to demonstrate the genuine synergy achieved through the combination of Lean and Six Sigma. For some reason unknown to the authors, a few people feel they can use only Lean or Six Sigma, but not both. How wrong they are!

In this book you can discover how to create genuine synergy by applying the principles of Lean and Six Sigma together in your day-to-day operations and activities.

Foolish Assumptions

In Lean Six Sigma, avoiding the tendency to jump to conclusions and make assumptions about things is crucial. Lean Six Sigma really is about managing by fact. Despite that, we’ve made some assumptions about why you may have bought this book:

You’re contemplating applying Lean Six Sigma in your business or organisation, and you need to understand what you’re getting yourself into.

Your business is implementing Lean Six Sigma and you need to get up to speed. Perhaps you’ve been lined up to participate in the programme in some way.

Your business has already implemented either Lean or Six Sigma and you’re intrigued by what you might be missing.

You’re considering a career or job change and feel that your CV or resume will look much better if you can somehow incorporate Lean or Six Sigma into it.

You’re a student in business, operations or industrial engineering, for example, and you realise that Lean Six Sigma could help shape your future.

We also assume that you realise that Lean Six Sigma demands a rigorous and structured approach to understanding how your work gets done and how well it gets done, and how to go about the improvement of your processes.

Icons Used In This Book

Throughout the book, you’ll see small symbols called icons in the margins; these highlight special types of information. We use these to help you better understand and apply the material. Look out for the following icons:

This icon highlights an essential component of Lean Six Sigma.

Bear these important points in mind as you get to grips with Lean Six Sigma.

Keep your eyes on the target to find tips and tricks we share to help you make the most of Lean Six Sigma.

Throughout this book we share true stories of how different companies have implemented Lean Six Sigma to improve their processes. We also share true stories of when things go wrong so you learn from others’ mistakes.

This icon highlights potential pitfalls to avoid.

Beyond This Book

In addition to the material in the print or e-book you’re reading right now, this book also comes with some access-anywhere goodies on the web. Check out the free Cheat Sheet at http://www.dummies.com/cheatsheet/leansixsigma for helpful information that you can access on a regular basis.

You can find some free articles online that expand on some of the concepts in the book. You can find links to the articles on the parts pages and on the Extras page at http://www.dummies.com/extras/leansixsigma.

Where to Go From Here

In theory, when you read you begin with ABC, and when you sing you begin with doh-ray-me (apologies to Julie Andrews). But with a For Dummies book you can begin where you like. Each part and, indeed, each chapter is self-contained, which means you can start with whichever parts or chapters interest you the most.

That said, if you’re new to the topic, starting at the beginning makes sense. Either way, lots of cross-referencing throughout the book helps you to see how things fit together and put them in the right context.

Part I

Getting Started with Lean Six Sigma

Go to www.dummies.com for more information about topics that interest you – everything from using Lean Six Sigma in your organization to holding effective meetings and from building teamwork to understanding quality control.

In this part …

Grasp the basics of Lean Thinking and Six Sigma so you can understand what they mean and what they don’t mean.

Get a clearer picture of what the synergy created by merging the two disciplines into Lean Six Sigma looks like and understand the key principles underpinning the approach.

Comprehend exactly what ‘sigma’ means and why the term is important in Lean Six Sigma.

Examine in depth what the commonly used process improvement method known as DMAIC – Define, Measure, Analyse, Improve and Control – means in Lean Six Sigma.

Chapter 1

Defining Lean Six Sigma

In This Chapter

Turning up trumps for the Toyota Production System

Finding out the fundamentals of ‘Lean’ and ‘Six Sigma’

Applying Lean Six Sigma in your organisation

Throughout this book we cover the tools and techniques available to help you achieve real improvement in your organisation. In this chapter we aim to move you down a path of different thinking that gets your improvement taste buds tingling. We look at the main concepts behind Lean thinking and Six Sigma and introduce some of the terminology to help you on your way.