Managing Conflicts at Work E-Book

50MINUTES

• Herausgeber: 50Minutes.com
• Kategorie: Fachliteratur
• Serie: Coaching
• Sprache: Englisch

Seitenzahl: 27

Veröffentlichungsjahr: 2017

Beschreibung

Ready to take your business to the next level? Find out everything you need to know about conflict resolution in the workplace with this practical guide.

Conflict is an inevitable part of human relationships and often arises at work due to differences of opinion, disagreements over tasks or personality clashes. However, conflict does not have to be destructive: acting quickly will enable you to resolve the situation amicably, and disagreement can even lead to new ideas and innovation if it is channelled well.

In 50 minutes you will be able to:
• Develop your assertiveness and make sure that your needs are respected
• Defuse tensions between colleagues before the situation deteriorates
• Channel conflict constructively to generate new ideas and solutions to problems

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Leseprobe

Conflict resolution

Problem: how can you get rid of a toxic atmosphere in your workplace? What can you do to overcome your own negative reactions, as well as those of your colleagues and superiors?Uses: conflictual situations, including minor friction, disagreements, misunderstandings and even outright animosity, are part of our daily lives, both at home and at work. Learning to analyse them and (re)act more constructively will contribute to a more pleasant atmosphere at work.Professional context: relationships between colleagues, relationships with your team, relationships with superiors.FAQs:Is conflict always a bad thing?How should I deal with task-related conflict?How should I deal with people-related conflict?How can I tell if something is not right?How can I resolve a conflict without one person losing?How important are working conditions?

We may not like it, we may do everything we can to avoid it, but it often breaks out all the same.

Whenever we get a job, we dream of a “good working environment”, just like we all dream of blue skies. However, stress, demotivation and aggressiveness are increasingly present in teams. Conflict is inevitable in human relationships, and it is useful to know how it progresses so that we can nip it in the bud.

Is conflict necessarily a bad thing for a company? Like stress, we tend to see it as something negative. However, just as we can distinguish between good stress, which is a driving force, and bad stress, which harms us, we can view conflict positively, as an opportunity for innovation and development, or negatively, when it poisons the atmosphere.

The more attention you pay to signs of discontent, the quicker you will be able to understand and manage them… to the extent that it is your responsibility. Indeed, the roots of conflict can be found at various different levels of a company. If it comes from the institution or organisation (such as a change in working hours or production norms), you will need to evaluate how much room for manoeuvre you have. If it comes from an unpleasant remark from a colleague, you have the freedom to act. If you are leading a team, it is your duty to keep the peace between team members and to maintain an atmosphere of trust and a feeling of fairness.

Conflicts can hurt us, cause us stress and make us ill. They make us cynical, aggressive and withdrawn. When an interpersonal conflict arises, it is important to put your emotions aside and find a win-win solution. If only one person wins, the conflict is not resolved, it is just silenced.

Are you more of an actor or a spectator? When you witness power struggles, open conflict, hostile emails, unpleasant comments or catfights, how do you react? Do you avoid the situation? Face up to it? Enter the fray? Put up with it? Take part? It is important to understand how you work and know yourself well if you want to act in a way that is more mature and respectful of the other person and their point of view.