Managing Microsoft Teams: MS-700 Exam Guide E-Book

Peter Rising

• Herausgeber: Packt Publishing
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 352

Veröffentlichungsjahr: 2021

Beschreibung

Do you want to build and test your proficiency in the deployment, management, and monitoring of Microsoft Teams features within the Microsoft 365 platform? Managing Microsoft Teams: MS-700 Exam Guide will help you to effectively plan and implement Microsoft Teams using the Microsoft 365 Teams admin center and Windows PowerShell. You’ll also discover best practices for rolling out and managing MS services for Teams users within your Microsoft 365 tenant. The chapters are divided into three easy-to-follow parts: planning and design, feature policies and administration, and team management, while aligning with the official MS-700 exam objectives to help you prepare effectively for the exam.
The book starts by taking you through planning and design, where you’ll learn how to plan migrations, make assessments for network readiness, and plan and implement governance tasks such as configuring guest access and monitoring usage. Later, you’ll understand feature administration, focusing on collaboration, meetings, live events, phone numbers, and the phone system, along with applicable policy configurations. Finally, the book shows you how to manage Teams and membership settings and create app policies.
By the end of this book, you'll have learned everything you need to pass the MS-700 certification exam and have a handy reference guide for MS Teams.

Leseprobe

Managing Microsoft Teams: MS-700 Exam Guide

Configure and manage Microsoft Teams workloads and achieve Microsoft 365 certification with ease

Peter Rising

Nate Chamberlain

BIRMINGHAM—MUMBAI

Managing Microsoft Teams: MS-700 Exam Guide

Copyright © 2021 Packt Publishing

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To my amazing wife, Louise, and my incredible sons, George and Oliver. I'm so proud of you all and grateful for the strength you give me in very uncertain times in the world. I love you all dearly.

– Peter Rising

To my parents, Pam and Calvin Chamberlain, for their examples of bravery, love, and determination that have inspired me to rise to any challenge life brings. I'm proud to be their son.

– Nate Chamberlain

Foreword

Microsoft Teams is important

As the fastest-growing app in Microsoft history, Microsoft considers Teams so important that in a recent interview with the Financial Times, Satya Nadella said that Teams will become a "digital platform as significant as the internet browser." It's yet another accolade in an incredible story for an app that – by the time this book is published – will only be 4 years old. Having entered general availability in the spring of 2017 after it was developed in an internal hackathon, Teams is a converged application, bringing together communication and collaboration workloads such as chats, meetings, calling, and apps. It has won Enterprise Connect twice. It is now used by over 90% of the Fortune 100. It is available in over 180 markets and supports over 50 languages. Today, we know that the global Daily Active Usage (DAU) is somewhere north of 115 million. Back in July 2019 when Microsoft announced that Teams had overtaken Slack in terms of usage at Microsoft Inspire, the DAU stood at only 13 million.

So, this raises the million-dollar question: what has fueled the growth of Microsoft Teams since the latter half of 2019? What has caused this explosion in usage? All things considered, the principal factor driving its usage has undoubtedly been Covid-19. As the pandemic has spread across borders and over continents, organizations of every type in every vertical in every country have needed to adapt to a new way of working to survive or function. Life as we know it has changed. With the shift of many organizations to operating remotely, Teams has been key in helping them achieve continuity and resilience while allowing people to stay in touch. Students can still go to school and both learn and interact with their teachers. Patients can still see their doctors for a consult. By bringing together the tools we need to work effectively and the means to communicate seamlessly with others, Teams has helped many of us be just as productive as before – or sometimes even more productive.

Yet even though Covid brought what Microsoft considered to be "2 years of digital transformation in 2 months," it hasn't been the only reason for Teams' growth. Firstly, the rapid rate of innovation in Teams, where Microsoft has listened extensively to users and loaded its development assets into the product, has led to a continuous stream of new features that has refined Teams at an amazing pace.

Private channels, custom backgrounds, shared system audio, Together mode, Large Gallery view, policy packages, tighter integration with SharePoint, tighter integration with the Power Platform, the introduction of Teams on Linux, and Skype consumer interop are just some of these features. Even the small additions that backfill Skype for Business functionality, such as Longest Idle, Busy on Busy, and Simultaneous Ring, keep on increasing Teams' value. Secondly, Microsoft has worked hard the last few years on the extensibility of Teams.

Now supporting an ecosystem of over 800 store applications, any organization can build upon the out-of-the-box functionality and customize Teams to suit their needs. Having broadened the extensibility surface to include channels, chat, UI components, and even meetings, organizations can develop their own apps, bots, or messaging extensions, or even connect Teams to third-party apps they have already invested in via connectors and webhooks. They can do so using a full-code approach with their own tools or SPFX, or they can do so using a low-code or no-code approach with the Power Platform.

When organizations begin to use Teams as a base upon which other applications are developed, accessed, and surfaced, it is what we call "Teams as a Platform." This is the digital platform to which Satya refers: bringing what you need into one space, enabling continuity of workflow across apps, and enabling the accessing of apps from anywhere on any device, benefitting all workers, including those in frontline roles. It is a new phase for Teams that will see it go beyond simply being a communications and collaboration app to being an app that looks more like an operating system such as Windows.

Finally, the growth of Teams has happened because overall, Teams is very user-friendly. In addition to resonating with and appealing to how users aspire to work in the modern age, it is a great way to access and adopt the rest of the Microsoft 365 stack, increasing the return for organizations that have chosen to invest in it. When you have a conversation on Teams, you are leveraging Exchange Online. When you upload a file to Teams, you are using OneDrive or SharePoint. The point is, by bringing collaboration and communication workloads together, by bringing apps into Teams and using Teams as a platform, users are getting a great user experience, organizations have a single place where users can easily access and use the apps they need to do their best work, and Microsoft knows that their customers are more likely to begin using apps that they may never have used previously, such as Stream, Yammer, and even core apps such as SharePoint. This explains why Teams isn't an additional cost and why it's included within every Microsoft 365 subscription. It's no coincidence that with the DAU of Teams now being 115 million, SharePoint's Monthly Average Usage (MAU) has grown to 200 million.

Our look at the importance of Teams and why it has grown sets us up to look at the importance of the Teams administrator. It is the Teams administrator who is at the very center of the organization, driving digital transformation. They are accountable for how Teams is configured and administered, and they may also play a large part in how users adopt Teams, wherever they may be in the world. It is a role that will be increasingly seen as critical in terms of administration and the user experience of Microsoft 365. The Teams administrator will work with most, if not all, other administrators in the team, and they may get hands-on with some really cool devices. They will be expected to keep up with all the latest innovations to harness new functionality and make Teams work better.

Typical projects in which a Teams administrator may be involved could include migrating on-premises legacy file servers to the cloud so that each team in the organization can access and co-author files in Teams with other users inside and outside of the organization. The role could include setting up audio conferencing, the phone system, and calling plans so users can use Teams as a fully fledged phone and conferencing system, including building auto attendants and call queues, deploying common area phones, and procuring certified devices for each user. The role could also include applying advanced compliance features such as Data Loss Prevention (DLP) and communications compliance to ensure that sensitive data and PII isn't disclosed within Teams chats and channel conversations to adhere to regulatory standards.

What is critical and what makes for a great Teams administrator is putting users at the center of everything. How can you help make their day better? How can the latest innovations help make their lives easier given what your organization also needs you to achieve? Does this app improve what members of the team need to do, within the bounds of compliance? Is this team optimally configured? Do we have too many teams and need to introduce a life cycle policy to make sure we aren't weighed down with a sprawl of teams? Have we configured, and do employees know about, all the accessibility features, so that Teams can be as inclusive as possible for the benefit of all?

Getting to the business end, passing the MS-700 Managing Microsoft Teams exam will earn you the Teams Administrator Associate certification. Whether you sit the exam because you need to sit it for your role, to advance, or if it is part of your journey to Enterprise Administrator, or even if you simply have a passion for Teams or certifications, each of these reasons is equally valid. I sat the exam myself when it was in beta and did so simply because I wanted to validate my own experience and see how much I knew.

Now, to really understand MS-700, it's recommended to have a read through and deconstruct the skills outline. There is one word that crops up time and time again. It's also in the title of the exam. This word is manage. MS-700 is an exam designed for the all-up administrator. It's not one aimed at the developer, nor the voice or endpoint specialist. It is for the administrator who manages Teams in a typical midmarket to enterprise-size organization on a day-to-day basis. These administrators are fluent in the Teams Admin Centre (TAC); may have performed a migration from Skype for Business to Teams; have configured and maintained core workloads; have configured security and compliance features within Microsoft 365; have digested the weekly usage reports; have built policies; and understand the Teams life cycle, the architecture, how to configure a Teams room system, and how and when to use Powershell.

The exam does not, for example, go deep into graph or direct routing, or the ins and outs of App Studio. Indeed, in my experience of all the Microsoft exams I have taken, this one is both fair and well designed. I always like to say so when an exam has been clearly authored by those who have experience in the field. It's not broad to the point of being unwieldy, nor is it ridiculously deep and granular. It doesn't contain excessive amounts of Powershell. If you have truly engaged with and managed Teams for a period of 12 months, you should be familiar with or should have at least touched upon 70% of what is in the exam, and with this book, you should be able to go on and give it your best.

However, it would be remiss of me as a Microsoft Certified Trainer (MCT) if I didn't give you two things to be aware of before sitting the exam, which are two reasons many candidates fail if they lack exposure to the functionality in their own Microsoft 365 environments. The first thing is to remember that this is an enterprise exam; that's stated explicitly in the exam description. In other words, if you haven't already been hands-on with E5 functionality such as retention for Teams chats and conversations, DLP, communications compliance, information barriers, and entitlement in Azure Active Directory, now is the time. Secondly, a significant proportion of MS-700 is devoted to the calling workload, maybe up to 30% when networking is factored in. If your management experience has been limited to a voice-less Teams instance, then this could very well be a struggle. If you are a Microsoft partner, then Microsoft's CDX platform at demos.microsoft.com is a must; otherwise, it is strongly recommended that you test drive Phone System, audio conferencing, and those domestic and international call plans and use them alongside this book to get up to speed in this area.

To close, I want to clearly articulate what I feel this book brings to studying for the exam; having recently read it, I certainly wish something like this existed when I took the beta. Firstly, the book is very thorough but economical. It gives you all of what you need to know in digestible and well-ordered chapters that align with the exam objective domains, and it provides a significant number of screenshots as visual aids for reference and for working through in your own Microsoft 365 environment. At the end of every chapter, you'll be asked several multiple-choice or scenario-based questions to test your knowledge and assess your understanding, and should you want to read more around the topic at hand, there is a handy list of links to further reading.

Secondly, the book provides a mock exam, which is excellent preparation for the real exam and excellent value, given the price of the official Microsoft practice test. Last but not least, the book is written by Nate Chamberlain and Peter Rising, who are not only established authors in the Microsoft 365 space but also both MVPs, Teams evangelists, and "learn it alls" who have both sat and passed the exam themselves. Having known Nate and Peter personally for some time, I know how passionate they both are about helping others, making technical content accessible and understandable for all, and raising the general level of understanding about Teams. Unlike authors who churn out books simply because they can, Nate and Peter have dedicated their own time to making this book the very best book it could be. When they asked, I was delighted to have the opportunity to write this foreword.

I wish you the very best of luck and every success in your studies.

Chris Hoard

Teams MVP and MCT Regional Lead

Contributors

About the authors

Peter Rising is a Microsoft 365 Enterprise Administrator Expert, MCT, and Microsoft MVP in Office apps and services. He has worked for several IT solutions providers and private organizations in a variety of technical roles focusing on Microsoft technologies. Since 2014, Peter has specialized in the Microsoft 365 platform. He holds a number of Microsoft certifications, including MCSE: Productivity, MCSA: Office 365, Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft 365: Security Administrator Associate, and Microsoft 365 Certified: Teams Administrator Associate. He is also the author of another Packt book, which is an MS-500 exam guide.

Nate Chamberlain is a Microsoft 365 Enterprise Administrator Expert, MCT, and Microsoft MVP in Office apps and services. He has 6 years of experience in helping organizations deploy Microsoft 365 apps and services and promoting their usage, governance, and adoption. His work has included administrative, analyst, and trainer roles in the higher education, healthcare, corporate, and finance sectors. Nate is the author of several other books, including an MS-101 exam guide, an MS-500 exam guide, an Office 365 administration cookbook, and a handful of smaller publications on SharePoint, OneNote, and leading advocate groups. Nate speaks at user groups and conferences both in person and virtually throughout the year.

About the reviewers

Adam Deltinger has been in the IT industry for almost 15 years and has in the last 4 years been focusing on helping customers work more efficiently, productively, securely, and collaboratively using the Microsoft 365 platform. He has also been an Microsoft MVP for a couple of years, focusing on helping people increase value with Microsoft Teams and end-user adoption, doing talks all over the world, and being very active in the Microsoft community.

Amanda Sterner's favorite feeling in her job is when she can see that someone has actually understood how a new way of working can benefit them and be a gain instead of a pain. For the last few years, Amanda has been working with the modern workplace, collaboration, and productivity and has more recently been focusing on Microsoft Teams and how it can make daily work life better. When asked about what she does at work, Amanda usually replies, "Everything Microsoft 365 that isn't code," and that pretty much sums up her interest in being a part in all things that go on before, during, and after an implementation of Microsoft 365 and Microsoft Teams. Amanda's main goal is to help you start loving Microsoft Teams the same way she does!

Thanks to my husband, Luchi, for always letting me try new things and thrive in the Microsoft Teams community.

Mike Swantek is a solutions architect and seasoned business professional. Mike leverages his corporate experience, strategy, and vision to help add significant value to companies by utilizing Microsoft products and solutions. Mike has demonstrated achievements in SharePoint, SharePoint Online, business intelligence, process improvement, enterprise content management, information security, and project management in his 25+ year career in business and IT. Mike enjoys speaking at various events throughout the year and is also a musician in the local Detroit, Michigan area.

Linus Cansby has worked as a consultant with Unified Communication for many years now. With experience from LCS, OCS, Lync, Skype for Business, and Teams, he has a lot of experience with Microsoft meeting and voice solutions. He blogs at his personal blog (lync.se), hosts the podcast Teamspodden (Swedish only), and is an active member of the community. When not helping out in the community, he spends time with customers in his job as a consultant at Uclarity; he works with customers mainly in Teams implementation and improvement projects.

Thanks to my family (Emmelie, Tuva, and Frej), who bring me joy, and thanks to the wonderful community, which teaches me new stuff daily.

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Table of Contents

Preface

Section 1: Planning and Designing Your Microsoft Teams Deployment

Chapter 1: Planning Your Migration to Microsoft Teams

Technical requirements

Planning an upgrade path and coexistence mode from Skype for Business

Choosing your upgrade path

Understanding coexistence mode at both the organization and per-user level

Setting the upgrade options for the whole organization in the Teams admin center

Setting the upgrade options for individual users in the Teams admin center

Configuring the Meeting Migration Service to migrate Skype for Business meetings to Teams

Manually migrating meetings to Teams using PowerShell

Setting the Microsoft Teams upgrade notifications and default apps while in coexistence mode

Summary

Questions

Further reading

Chapter 2: Assessing Your Network Readiness for a Microsoft Teams Deployment

Technical requirements

Understanding the required network bandwidth for Microsoft Teams meetings and live events

Using the Teams Network Planner and Network Testing Companion to assess readiness and determine your network requirements

Using Network Planner

Using the Network Testing Companion

Configuring network ports and protocols to be used by the Teams client application

Opening media ports

Creating DNS required to federate with Skype for Business

Optimizing your Teams media configuration using QoS

When should you implement QoS?

Configuring QoS for Microsoft Teams

Configuring the Group Policy objects

Summary

Questions

Further reading

Chapter 3: Planning and Implementing Governance and Life Cycle Settings in Microsoft Teams

Technical requirements

Using templates to create teams

Teams pre-built templates

Creating a custom template for a team

Teams template capabilities

Setting up policies to manage the creation of Microsoft 365 groups

Configuring classifications, expiration policies, and naming policies for Microsoft 365 groups and Microsoft Teams

Configuring group classification

Configuring expiration policies

Configuring a naming policy

Archiving, restoring, and deleting a team

Archiving a team

Restoring a team

Deleting a team

Summary

Practice questions

Further reading

Chapter 4: Configuring Guest Access in Microsoft Teams

Technical requirements

Configuring guest users and permissions for Microsoft Teams

Setting up guest access

Adding a guest to a team

Configuring the meeting, messaging, and calling options for guests in Microsoft Teams 

Removing guests from Teams and reviewing guest access to Teams with Azure AD access reviews 

Removing a guest from a team

Using Azure AD access reviews to review guest access to Azure AD and Microsoft Teams

Configuring guest access from the Azure AD portal

Summary

Questions

Further reading

Chapter 5: Managing the Security and Compliance Settings in Microsoft Teams

Technical requirements

Understanding and assigning the Teams admin roles

Assigning Teams admin roles to users

Managing retention and sensitivity policies for Microsoft Teams

Retention policies for Microsoft Teams

Sensitivity labels

Setting up alerts for security and compliance in Microsoft Teams

Understanding and implementing information barrier policies for Microsoft Teams

Understanding the security reports available within Microsoft Teams

Summary

Questions

Further reading

Chapter 6: Managing Endpoint Devices in Microsoft Teams

Technical requirements

Deploying Teams clients to devices

Windows

Virtual desktops

macOS

Mobile devices

Managing device settings

Managing Teams Rooms devices

Managing Teams phones, collaboration bars, and Teams displays

Managing configuration profiles

Setting up Microsoft Teams Rooms

Configuring a Microsoft Teams Rooms console device

Summary

Practice questions

Further reading

Chapter 7: Monitoring Usage within Microsoft Teams

Technical requirements

Viewing and understanding Teams usage reports

Apps usage report

PSTN blocked users

Viewing and understanding Microsoft 365 usage reports

Optimizing call quality per user with call analytics

Using the Call Quality Dashboard

Detecting call quality issues with Power BI

Summary

Questions

Further reading

Section 2: Administering the Meeting, Calling, and Chat Features within Microsoft Teams

Chapter 8: Managing Collaboration and Chat within Microsoft Teams

Technical requirements

Configuring messaging policies

Creating messaging policies

Assigning messaging policies

Assigning messaging policies via PowerShell

Managing external access and setting external access options for SharePoint and OneDrive

Configuring external access settings in Microsoft Teams

Configure external access for SharePoint and OneDrive for Business

Managing Teams' channels and private channel creation

Managing channels for a team

Managing private channel creation policies

Managing Email integration in Teams

Managing cloud file storage settings

Summary

Questions

Further reading

Chapter 9: Managing Meetings and Live Events in Microsoft Teams

Technical requirements

Configuring Teams meeting settings

Editing meeting settings with PowerShell

Configuring Teams meeting policies

General

Audio & video

Content sharing

Participants & guests

Meeting policy actions with PowerShell

Configuring Teams live events settings

Support URL

Third-party video distribution providers

Configuring Teams live events policies

Configuring conference bridge settings

Creating a dedicated, local call-in number

Changing the conference bridge user experience

Summary

Questions

Further reading

Chapter 10: Managing Phone Numbers in Microsoft Teams

Technical requirements

Choosing a PSTN connectivity solution

Voice routing policies

Ordering phone numbers

Adding numbers via the Teams admin center

Porting/transferring existing numbers

Requesting numbers or transfers by PDF form

Managing service numbers

Configuring emergency addresses for your organization

Managing phone numbers for users

Assigning phone numbers to users

Releasing/deleting a phone number

Configuring voice settings for users

Dial plans

Configuring emergency calling

Emergency calling policies

Emergency call routing policies

Summary

Questions

Question set 2

Further reading

Chapter 11: Managing Phone System in Microsoft Teams

Technical requirements

Managing resource accounts

Creating and editing a resource account

Creating a resource account using PowerShell

Assigning a phone number to a resource account

Assigning/unassigning Direct Routing numbers to/from resource accounts

Deleting a resource account

Creating and managing call queues

Preparing to create and manage call queues and auto attendants

Call queues

Creating a call queue

Creating and managing auto attendants

Creating an auto attendant

Managing call park, calling, and caller ID policies

Call park policies

Calling policies

Caller ID policies

Understanding and accessing the Health Dashboard for Direct Routing

Summary

Questions

Further reading

Section 3: Planning, Deploying, and Managing Policies for Microsoft Teams, and Apps within Teams

Chapter 12: Creating and Managing Teams

Technical requirements

Creating a team

Creating a new team from the Microsoft Teams client

Creating a new team from the Microsoft Teams admin center

Creating a new team via PowerShell

Creating a team from an existing M365 group

Managing the privacy settings for a team

Managing organization-wide teams

Summary

Questions

Further reading

Chapter 13: Managing Team Membership Settings

Technical requirements

Managing users within a team

Managing users via the Microsoft Teams admin center

Managing users via the Microsoft Teams client app

Managing users via PowerShell

Configuring dynamic team membership

Creating a new Microsoft 365 group with dynamic membership and creating a team

Creating a new security group with dynamic membership and adding it to a team

Modifying a team's existing Microsoft 365 group to have dynamic membership

Upgrading distribution lists to Microsoft 365 groups for membership

Using access reviews to validate team membership

Onboarding to utilize access reviews

Creating an access review for team/group membership validation

Summary

Questions

Question set 1

Question set 2

Further reading

Chapter 14: Creating App Policies within Microsoft Teams

Technical requirements

Setting up and managing app permission policies

Setting up and managing app setup policies

Summary

Questions

Question set 1

Question set 2

Further reading

Section 4: Mock Exams and Assessments

Chapter 15: Mock Exam

Case study (five questions)

Offices, group SIPs, and current coexistence modes

Devices

Voice project

Policies and settings

Case study questions

Multiple-choice questions (20 questions)

Chapter 16: Mock Exam Answers

Answers and explanations

Chapter 17: Assessments

Chapter 1 – Planning Your Migration to Microsoft Teams

Chapter 2 – Assessing Your Network Readiness for a Microsoft Teams Deployment

Chapter 3 – Planning and Implementing Governance and Life Cycle Settings within Microsoft Teams

Chapter 4 – Configuring Guest Access in Microsoft Teams

Chapter 5 – Managing the Security and Compliance Settings for Microsoft Teams

Chapter 6 – Managing Endpoint Devices in Microsoft Teams

Chapter 7 – Monitoring Usage within Microsoft Teams

Chapter 8 – Managing Collaboration and Chat within Microsoft Teams

Chapter 9 – Managing Meetings and Live Events in Microsoft Teams

Chapter 10 – Managing Phone Numbers in Microsoft Teams

Question set 1

Question set 2

Chapter 11 – Managing Phone Systems in Microsoft Teams

Chapter 12 – Creating and Managing Teams

Chapter 13 – Managing Team Membership Settings

Question set 1

Question set 2

Chapter 14 – Creating App Policies within Microsoft Teams

Question set 1

Question set 2

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Preface

Managing Microsoft Teams: MS-700 Exam Guide offers complete, up-to-date coverage of the MS-700 exam so that you can take it with confidence, fully equipped to pass the first time. With this book, you will learn the steps for planning a deployment of Microsoft Teams within a business environment and managing Teams administrative functions on a day-to-day basis.

Who this book is for

This book is for IT professionals who wish to attain the Microsoft 365 Certified: Teams Administrator Associate certification. Readers of this book should already be familiar and comfortable with the principles of establishing and administering the core features and services within a Microsoft 365 tenant. An understanding of other Microsoft 365 workloads, such as Security & Compliance, Identity and Device Management, and messaging, will also be advantageous. A basic understanding of the features of Microsoft Teams is also assumed.

What this book covers

Chapter 1, Planning Your Migration to Microsoft Teams, covers topics of consideration when planning to move partially or completely from Skype for Business to Microsoft Teams.

Chapter 2, Assessing Your Network Readiness for a Microsoft Teams Deployment, helps you prepare your network to adequately handle Microsoft Teams traffic.

Chapter 3, Planning and Implementing Governance and Life Cycle Settings in Microsoft Teams, includes team templating, Microsoft 365 group creation policies, team classifications and expiration policies, and more related to team life cycles.

Chapter 4, Configuring Guest Access in Microsoft Teams, dives into guest access for users outside your organization and their permissions and abilities in your organization's meetings, chats, and calls.

Chapter 5, Managing the Security and Compliance Settings in Microsoft Teams, covers Teams admin roles, retention and sensitivity policies, Security & Compliance alerts, and more related to securing your organization's users and data in Microsoft Teams.

Chapter 6, Managing Endpoint Devices in Microsoft Teams, explores Microsoft Teams on different devices as well as Microsoft Teams Rooms device options and configurations.

Chapter 7, Monitoring Usage within Microsoft Teams, is all about reports and analytics of Microsoft Teams usage and call quality.

Chapter 8, Managing Collaboration and Chat within Microsoft Teams, covers messaging policies, external access, channel management, and more in the collaboration and chat area of Microsoft Teams administration.

Chapter 9, Managing Meetings and Live Events in Microsoft Teams, covers meeting settings and policies, live event settings and policies, and conference bridge settings.

Chapter 10, Managing Phone Numbers in Microsoft Teams, explores obtaining and managing phone numbers for use in Microsoft Teams systems, configuring emergency details, and managing voice settings in your organization.

Chapter 11, Managing Phone System in Microsoft Teams, looks specifically at resource accounts for use with call queues and auto attendants, and will also cover call park, calling, and caller ID policies.

Chapter 12, Creating and Managing Teams, is dedicated to team creation in various ways as well as managing privacy settings and organization-wide teams.

Chapter 13, Managing Team Membership Settings, helps you manage users and dynamic team membership for your organization's teams and includes configuration of Azure Active Directory access reviews.

Chapter 14, Creating App Policies within Microsoft Teams, covers the definition and process of creating app policies and app setup policies.

Chapter 15, Mock Exam, includes a case study and multiple-choice questions (25 questions in total) similar to those you can expect on the MS-700 exam itself.

Chapter 16, Mock Exam Answers, includes the answers and explanations to the 25 mock exam questions from the previous chapter.

Chapter 17, Assessments, includes the answers and explanations to all of the chapters' review questions throughout the book.

To get the most out of this book

In order to get the most out of this book, it is highly recommended to create a test Microsoft 365 environment where you can follow along and recreate the steps that are covered in each chapter.

You may sign up for an Office 365 E3 trial at https://www.microsoft.com/en-us/microsoft-365/enterprise/office-365-e3?activetab=pivot%3aoverviewtab – other trial options are available but the E3 suite is the most commonly used Office 365 subscription and will provide all that you need to test Microsoft Teams effectively.

The preceding trial subscription will allow you to recreate the steps covered in the chapters of this book.

This book also has some example PowerShell commands that can be used instead of the Microsoft Teams and Microsoft 365 admin centers. Therefore, it is suggested to have a Windows 10 device available where you can run PowerShell and practice some of the commands included in the chapters.

A Windows 10 device will also be useful for the purposes of installing and using the Microsoft Teams desktop client, the Microsoft Teams web version, and many more of the features described in the book.

A mobile device such as an iOS or Android device will also be useful for testing Microsoft Teams from a mobile user's perspective.

Download the color images

We also provide a PDF file that has color images of the screenshots/diagrams used in this book. You can download it here: http://www.packtpub.com/sites/default/files/downloads/9781801071000_ColorImages.pdf.

Conventions used

There are a number of text conventions used throughout this book.

Code in text: Indicates code words in text, database table names, folder names, filenames, file extensions, pathnames, dummy URLs, user input, and Twitter handles. Here is an example: "You learned that Meeting Migration Service will be automatically triggered in several situations, and that you can manually migrate your users' meetings using PowerShell and the Start-CsExMeetingMigration command."

Any command-line input or output is written as follows:

Get-CsMeetingMigrationStatus -Identity [email protected]

Bold: Indicates a new term, an important word, or words that you see onscreen. For example, words in menus or dialog boxes appear in the text like this. Here is an example: "With the View Breakpoint option, we can see the breakpoint established in the script."

Tips or important notes

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Section 1: Planning and Designing Your Microsoft Teams Deployment

Here, you will learn how to plan and design your Microsoft Teams environment within Microsoft 365. Upon completion of this section, you will be able to describe the upgrade paths to Microsoft Teams and plan network, security, compliance, and governance settings. Additionally, you will understand the principles of service usage within Teams along with guest access settings and how to deploy and manage endpoint devices to use Teams.

This part of the book comprises the following chapters:

Chapter 1, Planning Your Migration to Microsoft TeamsChapter 2, Assessing Your Network Readiness for a Microsoft Teams DeploymentChapter 3, Planning and Implementing Governance and Life Cycle Settings in Microsoft TeamsChapter 4, Configuring Guest Access in Microsoft TeamsChapter 5, Managing the Security and Compliance Settings in Microsoft TeamsChapter 6, Managing Endpoint Devices in Microsoft TeamsChapter 7, Monitoring Usage within Microsoft Teams