Mastering Skype for Business 2015 E-Book

Keith Hanna

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 1323

Veröffentlichungsjahr: 2016

Beschreibung

Authoritative, hands-on guidance for Skype Business administrators Mastering Skype for Business 2015 gives administrators the comprehensive coverage they need to effectively utilize Skype for Business. Fully up to date for the 2015 release, this guide walks you through industry best practices for planning, design, configuration, deployment, and management with clear instruction and plenty of hands-on exercises. Case studies illustrate the real-world benefits of Unified Communication, and provide expert experiences working with Skype for Business. From server roles, infrastructure, topology, and security to telephony, cloud deployment, and troubleshooting, this guide provides the answers you need and the insight that will make your job easier. Sample automation scripts help streamline your workflow, and full, detailed coverage helps you exploit every capability Skype for Business has to offer. Skype for Business enables more robust video conferencing, and integrates with Office, Exchange, and SharePoint for better on-premises and cloud operations. Organizations are turning to Skype for Business as a viable PBX replacement, and admins need to be up to speed and ready to go. This book provides the clear, explicit instructions you need to: * Design, configure, and manage IM, voice mail, PBX, and VoIP * Connect to Exchange and deploy Skype for Business in the cloud * Manage UC clients and devices, remote access, federation, and public IM * Automate management tasks, and implement cross-team backup-and-restore The 2015 version is the first Skype to take advantage of the Windows 10 'touch first' capabilities to provide fast, natural, hands-on control of communications, and users are eager to run VoIP, HD video conferencing, collaboration, instant messaging, and other UC features on their mobile devices. Mastering Skype for Business 2015 helps you get Skype for Business up and running quickly, with hands-on guidance and expert insight.

Leseprobe

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Copyright © 2016 by John Wiley & Sons, Inc., Indianapolis, IndianaPublished simultaneously in Canada

ISBN: 978-1-119-22535-5 ISBN: 978-1-119-22537-9 (ebk.) ISBN: 978-1-119-22536-2 (ebk.)

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TRADEMARKS: Wiley, the Wiley logo, and the Sybex logo are trademarks or registered trademarks of John Wiley & Sons, Inc. and/or its affiliates, in the United States and other countries, and may not be used without written permission. Skype is a registered trademark of Microsoft Corporation. All other trademarks are the property of their respective owners. John Wiley & Sons, Inc. is not associated with any product or vendor mentioned in this book.

I'd like to dedicate this book to my wonderful family. To my wife, Sharon, for giving me the time (and space) to finish it. She has the patience of a saint (not just on this book but always). I promise you don't have to remind me anymore. To my daughter, Rosie, for always being right, and to my son, Jamie, who also teaches patience. We still make a great team!

Acknowledgments

Wow, what a journey from the days of Lync Server 2010, when Nathan Winters asked me to co-author our Mastering Lync Server 2010, through the next release and now to Mastering Skype for Business 2015 on my own. Nathan's role has changed to focus more on the cloud, so, sadly, he wasn't able to contribute as much to this one as with the previous books.

Thank you to the many readers of the Lync books who have gotten in touch either via email or direct meetings at conferences and user groups and to the other customers—without your feedback and ongoing support, I wouldn't have gotten to book 3! Keep the feedback coming (even the bad constructive stuff!).

Throughout the process, I have been supported, guided, and mostly cajoled by the great team at Sybex. Several of the original editors have moved on in the five-year journey to this edition but have been ably replaced by Ken Brown, Grace Davis, Alexa Murphy, and Christine O'Connor. All have been responsible in some way to take the scrawls that I have pulled together and turn them into something readable. Any errors are certainly not their fault. There are many more nameless (to me at least) people at Sybex working behind the scenes, who also deserve thanking.

Speaking of which, no technical book can be released without thorough cross-checking, and for that I am extremely thankful to Martin Rinas, our technical editor, who spent many hours going through the material and replicating the examples to ensure technical accuracy. In the past I've been the one correcting him, but things have certainly swapped around now.

Some vendors have provided test devices and support and in some cases have contributed directly to chapters with content. Thanks to the following:

Actiance: Robin Smith

Kemp: Barghav Shukla

MindLink: Howard Travers, Annekathrin Hase, Dalia Valkiunaite

Sennheiser: Charlotte Gaskin, Steve Bailey

Snom: Lesley Hansen, Alison Tetlow, Hoang-Hoa Nguyen

My thanks go to all involved in helping to create this book.

My advice to others: For anyone interested in learning more about or swapping UC war stories (or even those who just fancy a beer), join your local UC user group. These groups are invaluable resources both for learning and for networking. Catch up with these people; they don't bite!

About the Author

Keith Hanna started university life at Sheffield University studying software engineering but finished by graduating from Queen's University, Belfast, in computer science. His first “real” job was with Lucas Aerospace as a software developer working on aircraft engine control systems—it wasn't rocket science, but it was close! Moving to England from Ireland, Keith helped to design and deploy a communications system for the emergency services, but found his calling in Windows-based application design and support, eventually making his way to Microsoft, where he stayed for eight years, working in a number of roles from engineer to consultant to architect. He left in November 2014 to start a two-year study period for an MBA, while picking up small pieces of Skype for Business consultancy and training work.

Keith has contributed several articles to TechNet as well as several chapters in the Lync 2010 Resource Kit. He has written training courses for OCS R2 and Lync, as well as exam questions. He is a Microsoft Certified Master. He's not aware of any life outside work, and he will be keen to discover if such a thing exists now that the book is finished, although it didn't really happen after the previous one.

Contents

Introduction

What You Need to Run Skype for Business Server 2015

What’s Inside

The Mastering Series

Conventions Used in This Book

How to Contact the Author

Part 1 Fundamentals

Chapter 1 What’s in Skype for Business?

Understanding the Skype for Business Client

Understanding Skype for Business Server 2015

Understanding the Voice Capabilities

Understanding the Unified Communications Managed API Capabilities

The Bottom Line

Chapter 2 Standards and Protocols

Understanding SIP’s Origins

The Session Initiation Protocol in Depth

The Bottom Line

Chapter 3 Security

Securing External Access

Understanding Core Security

Providing Security Administratively

The Bottom Line

Chapter 4 Desktop Clients

User Clients

Client Configuration

Discovery and Connection

Persistent Chat Client

Conferencing Clients

Virtualized Clients

Legacy Clients

The Bottom Line

Chapter 5 Mobile Devices

Mobile Client Capability

Managing Mobile Clients

Deploying and Configuring Mobility on Skype for Business Server 2015

The Bottom Line

Chapter 6 Devices

USB Devices

IP Desk Phones

Meeting Room Devices

Video Endpoints

Integrating with Hardware Video Conferencing Platforms

The Bottom Line

Part 2 Getting Skype for Business Up and Running

Chapter 7 Planning Your Deployment

Capturing the Requirements

Understanding the Basics

Using the Capacity Planning Toolset

Installation Prerequisites

The Bottom Line

Chapter 8 Installation

Getting Up and Running with Skype for Business

Completing Post-deployment Tasks

Configuring External Access

Executing Enterprise Deployments

The Bottom Line

Chapter 9 Migration and Upgrades

Understanding Migration

Considering Client Pain Points

Migrating to Skype for Business

Upgrading to Skype for Business

The Bottom Line

Chapter 10 Online and Hybrid

Putting Skype for Business Online in Context

Understanding Hybrid Voice and Cloud PBX

Configuring for Office 365

Configuring Skype for Business Online for Hybrid

Implementing Cloud PBX

Migrating to Hosted Voicemail

The Bottom Line

Part 3 Administration

Chapter 11 Role-Based Access Control

Introducing RBAC

Understanding the Standard Roles

Creating New Roles

Manipulating Roles

The Bottom Line

Chapter 12 User Administration

User Configuration Basics

Understanding Skype for Business Policies

Manipulating Policies

Choosing the Right Policy for the Job

The Bottom Line

Chapter 13 Archiving and Monitoring

Deploying the Architecture

Configuring Policies

Deploying the Reporting Pack

Interpreting the Monitoring Server Reports

Monitoring Service with the Management Pack

Chapter 14 Planning for Adoption

Understanding the Power of UC

Introducing Skype for Business to Your Business

The Bottom Line

Chapter 15 Troubleshooting

Covering the Basics

Using Logging to Identify Problems

Advanced Troubleshooting Methods

The Bottom Line

Part 4 Voice

Chapter 16 Getting Started with Voice

The Backstory

Understanding the Voice Capabilities

Understanding the Voice Architecture

Configuring Enterprise Voice

The Bottom Line

Chapter 17 Call Admission Control

Understanding Call Admission Control

Designing for Call Admission Control

Configuring Call Admission Control

Identifying Calls on a Network

Reporting on Call Admission Control

The Bottom Line

Chapter 18 E9-1-1 and Location Information Services

Understanding E9-1-1

Configuring E9-1-1

Configuring Location Information

The Bottom Line

Part 5 Other Dependent Infrastructure

Chapter 19 Extended Voice Functionality

Setting Up Dial-in Conferencing

Defining Response Groups

Understanding Call Park

Configuring Unassigned Numbers

The Bottom Line

Chapter 20 SQL Server

Versions of SQL Server

Migrating SQL Server Databases to AlwaysOn Availability Groups

SQL Server Databases and Permissions

The Bottom Line

Chapter 21 Reverse Proxies, Load Balancers, and Gateways

Configuring Load Balancers

Implementing Reverse Proxies

Understanding Gateways

Integrating with Your PBX

The Bottom Line

Chapter 22 Exchange, SharePoint, and Office Web Application Server

Integrating Skype for Business with Exchange

Integrating Skype for Business with SharePoint

Integrating Skype for Business Server with Office Web Application Server

The Bottom Line

Chapter 23 Skype for Business 2015 Development

Understanding Development Options

Configuring the Infrastructure

The Bottom Line

Appendices

Appendix A The Bottom Line

Chapter 1: What’s in Skype for Business

Chapter 2: Standards and Protocols

Chapter 3: Security

Chapter 4: Desktop Clients

Chapter 5: Mobile Clients

Chapter 6: Devices

Chapter 7: Planning Your Deployment

Chapter 8: Installation

Chapter 9: Migration and Upgrades

Chapter 10: Online and Hybrid

Chapter 11: Role-Based Access Control

Chapter 12: User Administration

Chapter 13: Archiving and Monitoring Roles

Chapter 14: Planning for Adoption

Chapter 15: Troubleshooting

Chapter 16: Getting Started with Voice

Chapter 17: Call Admission Control

Chapter 18: E9-1-1 and Location Information Services

Chapter 19: Extended Voice Functionality

Chapter 20: SQL Server

Chapter 21: Reverse Proxies, Load Balancers, and Gateways

Chapter 22: Exchange, SharePoint, and Office Web Application Server

Chapter 23: Skype for Business 2015 Development

Appendix B Introduction to PowerShell, the Skype for Business Management Shell, and Regular Expressions

Why Use PowerShell?

Understanding Command Syntax

Managing Output

Running Scripts

Using Regular Expressions

Appendix C Using Persistent Chat Effectively

Introduction to Persistent Chat

Examples of Role-Based Solutions for Persistent Chat

Integrate your Systems

Examples of Industry-Based Solutions for Persistent Chat

Better “Unification” of Data

EULA

List of Tables

Chapter 1

Table 1.1

Table 1.2

Table 1.3

Table 1.4

Table 1.5

Chapter 2

Table 2.1

Table 2.2

Chapter 3

Table 3.1

Table 3.2

Table 3.3

Table 3.4

Table 3.5

Table 3.6

Table 3.7

Chapter 4

Table 4.1

Chapter 5

Table 5.1

Table 5.2

Chapter 6

Table 6.1

Chapter 7

Table 1.1

Table 1.2

Chapter 8

Table 8.1

Table 8.2

Table 8.3

Chapter 10

Table 10.1

Chapter 11

Table 11.1

Table 11.2

Table 11.3

Chapter 12

Table 12.1

Chapter 13

Table 13.1

Table 13.2

Table 13.3

Chapter 14

Table 14.1

Chapter 16

Table 16.1

Table 16.2

Chapter 17

Table 17.1

Table 17.2

Table 17.3

Table 17.4

Table 17.5

Table 17.6

Table 17.7

Table 17.8

Chapter 18

Table 18.1

Table 18.2

Table 18.3

Chapter 19

Table 19.1

Table 19.2

Table 19.3

Table 19.4

Chapter 20

Table 20.1

Table 20.2

Table 20.3

Table 20.4

Chapter 21

Table 21.1

Table 21.2

Table 21.3

Chapter 22

Table 22.1

Appendix B

Table B.1

Table B.2

Table B.3

Table B.4

Table B.5

Table B.6

List of Illustrations

Chapter 1

Figure 1.1

The client startup screen

Figure 1.2

The client search bar and results window

Figure 1.3

The user contact card

Figure 1.4

The Groups subtab on the Contacts tab

Figure 1.5

The dial-pad

Figure 1.6

Making a call forwarding selection

Figure 1.7

Tabbed conversations

Figure 1.8

The Conversations tab

Figure 1.9

Delegation groups

Figure 1.10

The toast received for an incoming call

Figure 1.11

Sitting row and standing row viewing

Figure 1.12

The client connection process

Figure 1.13

Typical Director architecture

Figure 1.14

The client display in Survivable mode

Figure 1.15

Private line toast

Figure 1.16

Polycom CX500 common area phone

Chapter 2

Figure 2.1

A primitive communication system