Meeting Excellence E-Book

Glenn M. Parker

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 252

Veröffentlichungsjahr: 2010

Beschreibung

Meeting Excellence is a comprehensive resource that provides a wide range of ready-to-use tools that have been developed and tested by a meeting initiative within Novartis Pharmaceuticals. It is based on years of research observing team meetings, examining existing meeting documents, and conducting a number of intensive individual interviews in the U.S. and Europe. This important book offers the information and tools needed to prepare, facilitate, and follow up on all your meetings. Step by step, Meeting Excellence shows how to

• Create an action-focused meeting agenda
• Ensure that everyone participates in discussion
• Deal with disruptive and inattentive people
• Develop a climate of trust among meeting participants
• Create and deliver effective meeting presentations
• Stay on track to achieve your meeting goals
• Achieve clear communication during a multicultural meeting
• Liven up a dreary and unproductive meeting
• Close your meeting on an upbeat and positive note
• Get action on team action items
• Improve meeting communications with line management
• Evaluate your meeting quickly and effectively
• Choose among various web-based meeting tools

Leseprobe

Table of Contents

Title Page

Copyright Page

PREFACE

PART 1 - PREPARING FOR THE MEETING

Chapter 1 - IS THIS MEETING NECESSARY?

Chapter 2 - PREPARING FOR YOUR NEXT MEETING

Chapter 3 - HOW TO PREPARE AN ACTION AGENDA

Chapter 4 - DEFINING TEAM MEETING ROLES

Chapter 5 - HOW TO INTEGRATE A NEW MEMBER

Chapter 6 - WHEN A MEMBER LEAVES THE TEAM

Chapter 7 - ESTABLISHING YOUR TEAM’S GROUND RULES

Chapter 8 - COMPONENTS OF A NEW TEAM KICK-OFF MEETING

Chapter 9 - PLANNING AN OFF-SITE MEETING THAT’S ON TARGET

Chapter 10 - YOUR OPENING ACT

Chapter 11 - E-MAIL EXCELLENCE

PART 2 - FACILITATING THE MEETING

Chapter 12 - MEETING TIME MANAGEMENT

Chapter 13 - STAYING ON TRACK

Chapter 14 - HOW TO GET EFFECTIVE PARTICIPATION

Chapter 15 - BUILDING A FOUNDATION OF TRUST

Chapter 16 - COMMUNICATING IN A VIDEOCONFERENCE

Chapter 17 - TELECONFERENCE TIPS

Chapter 18 - ACHIEVING CLEAR COMMUNICATION IN A MULTICULTURAL MEETING

Chapter 19 - HOW TO MAKE A DECISION

Chapter 20 - PRESENTING AT A TEAM MEETING

Chapter 21 - RESOLVING CONFLICTS IN A TEAM MEETING

Chapter 22 - RESPONDING TO NONVERBAL COMMUNICATION

Chapter 23 - MANAGING MEETING MONSTERS

Chapter 24 - SERIOUS FUN AT TEAM MEETINGS?

PART 3 - CLOSING AND FOLLOWING UP ON THE MEETING

Chapter 26 - ENDING MEETINGS ON TIME AND ON TARGET

Chapter 27 - MEETING EVALUATION

Chapter 28 - MEETING EVALUATION

Chapter 29 - MEETING EVALUATION

Chapter 30 - MEETING NOTES

Chapter 31 - GETTING ACTION ON ACTION ITEMS

Chapter 32 - AFTER-MEETING ACTIONS

Chapter 33 - MANAGING EXTERNAL COMMUNICATIONS

PART 4 - RESOURCES

RESOURCE A - WEB-BASED MEETING TOOLS

RESOURCE B - THE SEVEN SINS OF DEADLY MEETINGS

RESOURCE C - ARE YOU A MEETING MARVEL?

RESOURCE D - WHAT WOULD YOU DO?

RESOURCE E - MEETING EXCELLENCE

RESOURCE F - ANNOTATED BIBLIOGRAPHY OF MEETING RESOURCES

ABOUT THE AUTHORS

INDEX

Copyright © 2006 by John Wiley & Sons, Inc. All rights reserved.

Published by Jossey-Bass A Wiley Imprint 989 Market Street, San Francisco, CA 94103-1741 www.josseybass.com

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Library of Congress Cataloging-in-Publication Data

Parker, Glenn M., 1938-

Meeting excellence : 33 tools to lead meetings that get results / by Glenn Parker, Robert Hoffman.

p. cm.

Includes bibliographical references and index.

ISBN-13: 978-0-7879-8355-0 (alk. paper) ISBN-10: 0-7879-8281-4 (alk. paper)

1. Business meetings—Handbooks, manuals, etc. I. Hoffman, Robert, 1958- II. Title.

HF5734.5.P35 2006

658.4’56—dc22 2005028347

PREFACE

When we began thinking about preparing a series of tools for improving the quality of meetings at the Novartis Oncology Business Unit, we had no plans to put together a book on the subject. Our mission was to create a series of brief, user-friendly documents for people who plan and lead meetings at all levels in the organization. From Novartis employees who voiced their feelings at a number of open space and focus group meetings in both in the United States and Europe, we learned that existing meeting resources did not meet their needs.

They were ready to move beyond lists of best practices to more specific how-to job aids—that is, to something more akin to a cookbook on meeting management. For example, they already knew that cultural differences must be considered in facilitating a global meeting. What they really needed was a tool that said, here are the specific things you should avoid and encourage in order to achieve clear communication in a multicultural meeting. In other words, these meeting facilitators wanted us to drill down to the issues they face daily and then prepare tools to help them address these issues.

With encouragement and strong support of David Epstein, president of the Novartis Oncology Business Unit, Glenn was brought into the organization to work with Bob to collect additional data by observing team meetings, examining existing meeting documents, and conducting a number of intensive individual interviews. The outcome of this assessment was a comprehensive change effort that came to be known as the Meeting Excellence program. This effort includes a range of options for people leading meetings within Novartis:

1. Web-Based Tools. All the Meeting Excellence tools are posted on the Novartis intranet, where they can be accessed and downloaded by employees.