Table of Contents
Praise
Books in the Warren Bennis Signature Series
Best-Selling Books by Bill George
Title Page
Copyright Page
Dedication
Acknowledgements
THE AUTHOR
Foreword
Introduction
LEADERS DEVELOP THROUGH CRISES
WHO WILL PASS THE TEST?
THE GLOBAL ECONOMIC MELTDOWN
FORESHADOWING OF THE CURRENT CRISIS
ROOT CAUSE OF GLOBAL ECONOMIC MELTDOWN
THE 7 LESSONS
LESSON #1 - FACE REALITY, STARTING WITH YOURSELF
FACING REALITY
DE-NIAL IS NOT A RIVER IN EGYPT
WHY IT’S SO HARD TO FACE REALITY
DON’T SHOOT THE MESSENGER
IT’S HARD TO ADMIT YOUR MISTAKES . . .
. . . UNTIL YOU ACKNOWLEDGE YOUR ROLE IN THE PROBLEMS
LESSON LEARNED
LESSON #2 - DON’T BE ATLAS; GET THE WORLD OFF YOUR SHOULDERS
THE DANGERS OF TURNING INWARD
DUELING NARRATIVES
TURNING TO YOUR TEAM FOR HELP
LOOKING TO YOUR EXTERNAL TEAM
BE WILLING TO BE VULNERABLE
BUILDING YOUR RESILIENCE
LESSON LEARNED
LESSON #3 - DIG DEEP FOR THE ROOT CAUSE
TRUST, BUT VERIFY
GETTING TO THE BOTTOM OF THE PROBLEM
DISCOVERING THE ROOT CAUSE
HAVE YOU FOUND THE ROOT CAUSE?
DÉJÀ VU: A CRISIS RETURNS
BRINGING YOUR TEAM TOGETHER
LESSON LEARNED
LESSON #4 - GET READY FOR THE LONG HAUL
THINGS WILL GET WORSE
CRISES HAVE LONG ROOTS
TAKING DECISIVE ACTION
REINVENTING YOUR LEADERSHIP
IN A CRISIS, CASH IS KING
RESPONDING TO EARLY WARNING SIGNALS
LESSON LEARNED
LESSON #5 - NEVER WASTE A GOOD CRISIS
HITTING THE WALL AT TEACH FOR AMERICA
WASTING A GOOD CRISIS
CREATING A CRISIS TO GET COMPETITIVE
IN CONTRAST . . .
USING A CRISIS TO FUEL THE FUTURE
LOU GERSTNER AND THE TRANSFORMATION OF IBM
LESSON LEARNED
LESSON #6 - YOU’RE IN THE SPOTLIGHT: FOLLOW TRUE NORTH
BEING TRANSPARENT
BLENDING INTERNAL AND EXTERNAL COMMUNICATIONS
DEALING WITH WHISTLE-BLOWERS
CREATING A CULTURE OF CANDOR
PUBLIC CONFIDENCE, PRIVATE DOUBTS
WHO’S RESPONSIBLE FOR THIS CRISIS?
A VALENTINE’S DAY TO REMEMBER
LESSON LEARNED
LESSON #7 - GO ON OFFENSE, FOCUS ON WINNING NOW
TRANSFORM THE MARKET—AND YOUR COMPANY
INVEST DURING DOWNTURNS
7 STEPS TO FOCUS ON WINNING
LESSON LEARNED
CONCLUSION
APPENDIX - Leaders Featured in 7 Lessons for Leading in Crisis
REFERENCES
FURTHER STUDY OF 7 LESSONS FOR LEADING IN CRISIS
“Long recognized as one of the best CEOs of the20th century, Bill George has quickly become one”of the foremost authorities on leadership—a wise,no-nonsense author with a large, growing following.This latest book is an excellent practical account ofwhy so many corporate leaders failed and yet othersturned crisis into opportunity—and how you canapply those lessons to your own leadership.
—David Gergen, Professor, Director of Center for Public Leadership, Harvard Kennedy School
A WARREN BENNIS BOOK
This collection of books is devoted exclusively to new and exemplary contributions to management thought and practice. The books in this series are addressed to thoughtful leaders, executives, and managers of all organizations who are struggling with and committed to responsible change. My hope and goal is to spark new intellectual capital by sharing ideas positioned at an angle to conventional thought—in short, to publish books that disturb the present in the service of a better future.
Books in the Warren Bennis Signature Series
Best-Selling Books by Bill George
Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value
True North: Discover Your Authentic Leadership
Finding Your True North: A Personal Guide
Copyright © 2009 by Bill George.
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p. cm.—(Warren Bennis signature series)
“A Warren Bennis book”—Includes bibliographical references.
eISBN : 978-0-470-55706-8
1. Crisis management. 2. Leadership. I. Title.
HD49.G464 2009
658.4’092—dc22
2009021646
HB Printing
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