Stop Workplace Drama E-Book

Marlene Chism

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 339

Veröffentlichungsjahr: 2011

Beschreibung

Overcome the interpersonal challenges holding your business back Is your workplace riddled with gossip, power struggles, and confusion? Do you seek clarity in your management and cohesiveness in your team? Do you have a personal obstacle affecting your professional success? If so, there is good news-help is on the way. Stop Workplace Drama offers down-to-earth, practical methods to help business owners, entrepreneurs, and private practice professionals maximize success, increase productivity, and improve teamwork and personal performance. * Identify "drama" barriers and help your employees break free to experience higher personal effectiveness and increased productivity * Each of the eight points is full of universal and practical principles any business leader, sales director or entrepreneur can put to use immediately * Author Marlene Chism has shared her signature process with organizations such as McDonalds and NASA When you're in the thick of business competition, you and your team need to function freely without internal conflicts, confusions, or rivalries. Stop Workplace Drama ensures that your employees will be able to give their best to create a healthy, profitable workplace.

Leseprobe

Praise for Stop Workplace Drama

“Stop Workplace Drama does more than reveal excuses for the inclination to drama in the workplace; it offers a wealth of ideas to improve communication, trust, and leadership that will help eliminate the energy, time, and talent drain that drama creates.”

—Stephen M. R. Covey, author of theNew York TimesandWall Street Journalnumber one best seller,The Speed of Trust

“This easy-to-read book is a must have for anyone who leads others and wants to improve the workplace dynamics so your people can enthusiastically say, ‘Thank God It’s Monday!’”

—Roxanne Emmerich, author ofThank God It’s Monday!: How to Create a Workplace You and Your Customers Love

“Stop Workplace Drama offers practical ideas to improve communication in the workplace to eliminate power struggles, backstabbing, and office drama.”

—Michael Linenberger, author ofMaster Your Workday Now!

“Marlene Chism’s no-drama approach is down-to-earth and effective, plus it’s communicated with good humor and a very big heart.

—Rick Hanson, PhD, author ofBuddha’s Brain: The Practical Neuroscience of Happiness, Love, and Wisdom

“Stop Workplace Drama is filled with fresh strategies to help leaders navigate change, reach their objectives, and create a positive work climate—all at the same time!”

—Jill Konrath, author ofSNAP SellingandSelling to Big Companies

“Any entrepreneur who wants to eliminate excuses and complaints and increase cooperation will benefit by reading Stop Workplace Drama.”

—Mike Michalowicz, author of the cult-classic,The Toilet Paper Entrepreneur

“If you are suffering from negativity in the workplace or your life, and aren’t sure how to confront your boss, employee, or family member in a constructive way that initiates positive change, the skills you learn in Stop Workplace Drama will blow you away. Marlene’s techniques really work, and are more than just mumbo jumbo! She offers solid principles and techniques that, when implemented, will make your environment happier and more productive.”

—Sam Glenn, speaker and author ofA Kick in the Attitude

“Marlene Chism has given the Drama Zone its own zip code! This book is a brilliant approach to halting drama in the workplace—right here, right now—and at every level within the organization. No smoke and mirrors, just real-world tips, tools, and techniques to creating a “no excuses, no complaints, no regrets” workplace. Count me in!”

—Anne Bruce, speaker and best-selling author of more than 14 books, including:Discover True North,Be Your Own Mentor,How to Motivate Every Employee,Building a High Morale Workplace, andSpeak for a Living

“Drama exists because we haven’t been taught how to identify and manage it. When you’re ready to discover the true source of your drama, you need to do two things. First, look in the mirror. Second, read Marlene’s intelligent yet practical book, and start moving away from the fog toward the island. Stop Workplace Drama puts pragmatic tools into the hands of anyone who is willing.”

—Scott Carbonara, speaker, and author ofFirsthand Lessons, Secondhand Dogs

“Got Drama? You can free yourself from the baggage and the resistance that is sucking the energy out of you when you walk into the office. Marlene is the master. She’ll show you how to Stop Workplace Drama . . . with no judgment and lots of humor.”

—Ellen Rohr, president of Bare Bones Biz, and author ofWhere Did the Money Go?

“I read a lot of business books and many of them are repetitive in content . . . not so [with] Stop Workplace Drama. Marlene Chism’s fresh new look at the workplace, using a contemporary psychological lens, helps each of us—manager or individual contributor—identify the unhealthy games still being played in way too many organizations. Chism’s eight-part Stop Your Drama Methodology integrates universal spiritual principles with sound business practices to help us live our lives more abundantly and create workplaces with ‘no complaints, no excuses, and no regrets.’ I highly recommend adding this to your business library!”

—Charlotte Shelton, EdD, president and CEO, Unity World Headquarters

“From steering business leaders through the fog clouding their focus to giving solid steps to becoming the change we want to see in the workplace, Marlene Chism’s latest book is sure to boost business productivity by helping leaders identify and rid themselves of obstacles thwarting their prosperity. I’ve often reminded our graduates upon commencement that their new life in the global marketplace is not a dress rehearsal. Every day it takes all a business leader has in his arsenal to go from success to significance, especially in our world’s current volatile economic climate. Now, thanks to Stop Workplace Drama, we can rewrite our business scripts, clear the clutter, and guarantee a long running, sold-out book.”

—Benjamin Ola. Akande, dean, George Herbert Walker School of Business and Technology, Webster University

“The ideas offered by Marlene Chism in Stop Workplace Drama can be applied in any leadership position and even personal relationships to increase cooperation, teamwork, and keep everyone rowing in the same direction.”

—Michele Kauffman, owner, Associated Video Producers, Inc.

“The principles in Stop Workplace Drama are key to good office management and more.”

—Karen Blanchette, association director, Professional Association of Health Care Office Management, PAHCOM

“The members of our organization have gained so much insight into running a better, more effective, less drama-filled office from Marlene Chism. Stop Workplace Drama is a must read for anyone who manages people!”

—Heather Colicchio, president, American of Association of Dental Office Managers

“Marlene entertains you on one page and makes you question your intentions on the next. The sage advice in Stop Workplace Drama, particularly the culmination of the fulcrum point of change and shift to creator mode, has helped me grow as a leader and inspire our staff to get clarity through the turmoil of growth.”

—Ruscell Pavlin, owner and HR director, Therapy Support

“Marlene, where were you 25 years ago when I started my career in the human resources field? The real-life solutions you offer to overcome drama can be applied in a heartbeat. As I continue to coach and mentor individuals, Stop Workplace Drama will be in the middle of my desk.”

—Pam Mac Morran, senior professional in human resources; former corporate HR director and principal, PDA Search LLC

Copyright © 2011 Marlene Chism. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750–8400, fax [phone], or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748–6011, fax [phone], or online at http://www.wiley.com/go/permissions.

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762–2974, outside the United States at (317) 572–3993 or fax [phone].

Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. For more information about Wiley products, visit our web site at www.wiley.com.

ISBN 978-0-470-88573-4 (cloth)

ISBN 978-0-470-94873-6 (ebk)

ISBN 978-0-470-94874-3 (ebk)

ISBN 978-0-470-94875-0 (ebk)

Acknowledgments

To my friends and family, who love me no matter what my position, title, role, or status. There is great comfort in having deeply rooted relationships. I am blessed to have you in my life.

To my husband, Gerald Chism, who has been with me from day one on my journey of reinvention and who believed in me before I believed in myself. Thank you for providing a solid foundation on which I could continue to grow personally and professionally.

To the team at John Wiley & Sons, Inc., for helping me to realize my publishing dream. Thank you for the opportunity and for your guidance.

To my marketing manager, Jocelyn Godfrey, for your advice, your expertise, and your support. This book exists because of your relationship-building capabilities and marketing savvy. You bring joy to my work.

To my past and present clients for hiring me for coaching, speaking engagements, and consulting projects. Thank you for including me in your world and for applying the Stop Your Drama Methodology in your business and in your life.

My life is blessed personally and professionally because of the quality of people who continue to influence me on a daily basis. I am grateful for those in my life now and for those whom I know I will meet on the journey.

Introduction

We Don’t Do Drama Here

The very fact that you are a complainer shows that you deserve your lot.

—James Allen

What Is Drama?

The phrase “stop your drama” gets attention and varied reactions. More often than not, I hear a deep breath with a head nod of recognition from an office manager or business owner who says, “Wow. We need you in our office. We have of drama.” Others react to the word “drama” with a bit of shame, embarrassment, and an attempt to hide any trace of personal or professional commotion. In fact, I was once hired to provide my signature team-building training, but was asked to change the program’s name because the meeting planner told me, “We don’t want to alert and upset people by using the word .”