Strategic Employee Surveys E-Book

Jack Wiley

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 185

Veröffentlichungsjahr: 2010

Beschreibung

Praise for Strategic Employee Surveys "This is a must-read! If you want to bring your employee survey up to the next level--if you want to predict and drive your organizational outcomes, including customer satisfaction and business performance--if you want to move your business strategy and survey program closer together, then this is your book."--Franz G. Deitering, Ph.D., SAP, and CEO, RACER Benchmark Group; former Chairman, IT Survey Group "[Wiley makes] an excellent, well-balanced approach to making the business case for employee surveys and providing reinforcement on the essential components--from purpose and development of the instrument to results analysis to action planning."--Lawrence E. Milan, Senior Vice President, Human Resources, ING U.S. Insurance "This book does not get bogged down in statistical analyses, yet it features a healthy mix of the theoretical and the practical that works for the novice and the experienced survey program manager alike."-- Thomas E. Mitchell, Vice President, Northern Trust Company "The book's key concepts are illustrated with many specifics, especially survey content, and lots of fascinating 'war stories.' This book will become a well-thumbed volume by all who want to make the most of employee surveys."--Allen I. Kraut, Ph.D., Professor Emeritus of Management, Zicklin School of Business, Baruch College, CUNY

Leseprobe

Table of Contents

Title Page

Copyright Page

Table of Figures

List of Tables

Dedication

Preface

Acknowledgments

The Author

Part One - Survey Design

Chapter One - Introduction

The Thesis of This Book

The Strategic Survey Model

Major Objectives for Employee Surveying

Purpose and Flow of This Book

Chapter Two - Employee Surveys as Warning Indicators

Safety Issues: The Employee Survey as a Warning Indicator

Ethical Issues: The Employee Survey as a Warning Indicator

Union Vulnerability: The Employee Survey as a Warning Indicator

Summary

Chapter Three - Employee Surveys as Program Evaluation Measures

The Employee Survey as a Program Evaluation Measure: Diversity

The Employee Survey as a Program Evaluation Measure: Work/Life Balance

Summary

Chapter Four - Employee Surveys to Measure Employer of Choice

Employee Retention

Employee Engagement

The Drivers of Employee Engagement

How Does Employee Engagement Relate to Business Success?

Implications for Survey Content

Summary

Chapter Five - Employee Surveys as Leading Indicators

The High Performance Model

Implications for Survey Content

Case Study Discussion

Summary

Chapter Six - Merging Employer-of-Choice and Leading-Indicator Survey Purposes

The High Performance-Engagement Model

Validation of the High Performance-Engagement Model

Implications of the High Performance-Engagement Model on Survey Content

Summary

Part Two - Survey Follow-up

Chapter Seven - An Overview of Survey Feedback and Action Planning

Step One: Understand Results

Step Two: Establish Priorities

Step Three: Communicate Results and Priorities

Step Four: Clarify Priorities

Step Five: Generate Recommendations

Step Six: Develop and Implement Action Plans

Step Seven: Monitor Progress

Summary

Chapter Eight - Setting Goals for Improvements in Survey Results

Practically Significant Changes in Survey Results

The Gap Closure Method for Goal Setting

The Behavior Change Index Methodology

Summary

Chapter Nine - Sustaining Change

They have a clearly articulated vision, mission, and value system.

They believe in performance management—that is, holding executive and ...

They understand the employee-customer-performance dynamic—that customer and ...

They faithfully measure what matters and share the results with staff.

They have persistence.

Summary

Chapter Ten - Final Thoughts

Summary of Part One

Summary of Part Two

More Data

Final Messages

References

Index

Table of Figures

Figure 1.1 Strategic Survey Model

Figure 2.1 Global Industry Ranking on the Health and Safety Dimension

Figure 2.2 Global Job Type Ranking on the Health and Safety Dimension

Figure 2.3 Country Ranking on the Integrity QuickCheck Index Score

Figure 2.4 Strength of Ethical Culture and Reputation and Performance Improvement

Figure 2.5 Union Vulnerability for Selected U.S. Industries

Figure 2.6 Union Vulnerability by U.S. Worker Job Type

Figure 3.1 Country Ranking on the Diversity Dimension

Figure 3.2 Global Job Types Ranking on the Work/Life Balance Dimension

Figure 4.1 Key Drivers of 2009 U.S. Workforce Retention

Figure 4.2 Impact of Retention Drivers on Intent to Stay

Figure 4.3 Historical Drivers of Retention in the United States

Figure 4.4 Employee Engagement at the Employee Level

Figure 4.5 Common Drives of Employee Engagement

Figure 4.6 Prerequisites and Outcomes of Employee Engagement

Figure 5.1 High Performance Model

Figure 5.2 Correlation of the High Performance and Customer Satisfaction Indexes

Figure 5.3 Survey Items That Most Differentiate High- and Low-Performing Units

Figure 6.1 Clear Survey Purpose and Goals

Figure 6.2 Maximizing Success

Figure 6.3 A Metaphor for Performance Excellence and Employee Engagement

Figure 6.4 The High Performance-Engagement Model

Figure 6.5 The Synergistic Effect of Performance Excellence and Employee Engagement Multiplied

Figure 6.6 The Effect of Performance Excellence Index and Employee Engagement Index on Diluted Earnings per Share

Figure 7.1 The Seven-Step Model for Survey Feedback and Action Planning

Figure 7.2 Clarifying Survey Results: What, Why, and How

Figure 8.1 Managers Acting on Survey Results and Employee Engagement Levels

Figure 8.2 Effective Survey Feedback and Action Planning and Improvements in Employee Engagement

Figure 10.1 The Strategic Survey Model

List of Tables

Table 1.1 Survey Utilization Rate by Country

Table 1.2 Survey Utilization Rate by Industry

Table 2.1 Global Scores on the Health and Safety Dimension

Table 2.2 Global Scores on the Integrity QuickCheck Index

Table 2.3 UVI Scores for Pro-Union and Anti-Union U.S. Workers

Table 3.1 Banking Industry Case Study: Diversity Scores by Racial and Ethnic Origin Group

Table 3.2 Banking Industry Case Study: Diversity Dimension Trend Scores by Racial and Ethnic Origin Group (in Percentage Favorable)

Table 3.3 Global Gender Comparison on Diversity Dimension and Items

Table 3.4 Racial and Ethnic Origin Group Diversity Comparison: Canada and the United States Combined

Table 3.5 Global Gender Comparison on Work/Life Balance Dimension Items

Table 4.1 Items Related to Employee Decisions to Stay or Leave

Table 4.2 Retention Drivers by Job Type

Table 4.3 Linking Employee Engagement to Business Results

Table 4.4 Macrodrivers and Exemplar Items

Table 5.1 Taxonomy of the High Performance Organizational Climate

Table 5.2 Exemplar Items for Leadership Practices

Table 5.3 Survey Items Most Predictive of Organization Satisfaction

Table 6.1 Summary of the Relationship Between Performance Excellence Index Plus the Employee Engagement Index and Business Performance Metrics

Table 6.2 High Performance-Engagement Model Dimensions and Illustrative Survey Items

Table 8.1 Normative Scores for the Behavior Change Index

Table 10.1 Employee Engagement and Organizational Use of the Employee Survey Method

Copyright © 2010 by Jack W. Wiley. All rights reserved.

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Library of Congress Cataloging-in-Publication Data

Wiley, Jack, date.

Strategic employee surveys / by Jack Wiley.

p. cm.

Includes bibliographical references and index.

ISBN 978-0-470-88970-1 (hardback); 978-0-470-89095-0 (ebk); 978-0-470-89110-0 (ebk); 978-0-470-89111-7 (ebk)

1. Employee attitude surveys. 2. Organizational effectiveness—Evaluation. 3. Strategic planning. I. Title.

HF5549.5A83 W55 2010

658.3’140723—dc22

2010020673