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The era of Big Data as arrived, and most organizations are woefully unprepared. Slowly, many are discovering that stalwarts like Excel spreadsheets, KPIs, standard reports, and even traditional business intelligence tools aren't sufficient. These old standbys can't begin to handle today's increasing streams, volumes, and types of data. Amidst all of the chaos, though, a new type of organization is emerging. In The Visual Organization, award-winning author and technology expert Phil Simon looks at how an increasingly number of organizations are embracing new dataviz tools and, more important, a new mind-set based upon data discovery and exploration. Simon adroitly shows how Amazon, Apple, Facebook, Google, Twitter, and other tech heavyweights use powerful data visualization tools to garner fascinating insights into their businesses. But make no mistake: these companies are hardly alone. Organizations of all types, industries, sizes are representing their data in new and amazing ways. As a result, they are asking better questions and making better business decisions. Rife with real-world examples and case studies, The Visual Organization is a full-color tour-de-force.
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“In Too Big to Ignore, Phil Simon introduced us to the rapidly emerging world of Big Data. In this book, he tackles how we need to see, handle, and present this mountain of information, one unlike the old, familiar, transaction data that business people know quite well. The Visual Organization shines a much-needed light on how businesses are using contemporary data visualization tools.”
Brian Sommer
Enterprise Software Industry Analyst; ZDNet Contributor; CEO of TechVentive, Inc.
“The fourth wave of computing is upon us, and the visualization of information has never been more important. The Visual Organization arrives just in time. Simon's book helps enterprises learn from–and adapt to– this new adapt world. A must read.”
Larry Weber
Chairman and CEO of Racepoint Global and best-selling author
“Once again, Phil Simon has raised the bar. Like his other books, The Visual Organization takes a very current topic and instructs the reader on what not only what is being done, but what can be done. Simon provides a wealth of advice and examples, demonstrating how organizations can move from data production to data consumption and, ultimately, to action.”
Tony Fisher
Vice President Data Collaboration and Integration, Progress Software; Author of The Data Asset
“Today data is the new oil. Organizations need ways to quickly make sense of the mountains of data they are collecting. Bottom line: today visualization is more important than ever. The Visual Organization is a checkpoint on current dataviz methods. Simon's book represents insightful thought leadership that is sure to help any organization compete in an era of Big Data.”
William McKnight
President, McKnight Consulting Group; Author of Information Management: Strategies for Gaining a Competitive Advantage with Data
“Through fascinating case studies and stunning visuals, The Visual Organization demystifies data visualization. Simon charts the transformative effects of dataviz. Only through new tools and a new mind-set can organizations attempt to compete in a rapidly changing global environment.”
Chris Chute
Global Director, IDC
“A rollicking and incisive tour of the organizations pioneering the next big thing: putting visual data at the center of the enterprise. Simon's highly readable account points the way towards incorporating visualization into your own endeavors.”
Todd Silverstein
Entrepreneur and founder, Vizify
“Sure, Big Data is cool, but how can it move the needle? Today, it's essential to uncover insights far too often unseen, but how do you actually do that? The Visual Organization answers those questions—and more–in spades. Simon demonstrates how, when done correctly, dataviz promotes not only understanding, but action.”
Bill Schmarzo
CTO, EMC Global Services; Author of Big Data: Understanding How Data Powers Big Business
“Data visualization is a secret sauce for visionary executives in today's time-starved economy. Simon's book provides the Rosetta Stone on how to get there.”
Adrian C. Ott
CEO, Exponential Edge, and award-winning author of The 24-Hour Customer
“Phil Simon's latest book, The Visual Organization, superbly shows the potential of data visualization and how it can spark an organization's imagination. As Simon makes clear, visualization is how organizations can ask the right questions needed to create real value from their big data efforts; instead of fumbling about with them as too many do today.”
Robert Charette
President, ITABHI Corporation
The Wiley & SAS Business Series presents books that help senior-level managers with their critical management decisions.
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Bank Fraud: Using Technology to Combat Losses
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Business Intelligence in the Cloud: Strategic Implementation Guide
by Michael S. Gendron
Business Intelligence Success Factors: Tools for Aligning Your Business in the Global Economy
by Olivia Parr Rud
CIO Best Practices: Enabling Strategic Value with Information Technology,
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Economic and Business Forecasting: Analyzing and Interpreting Econometric Results
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Executive's Guide to Solvency II
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Foreign Currency Financial Reporting from Euros to Yen to Yuan: A Guide to Fundamental Concepts and Practical Applications
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Killer Analytics: Top 20 Metrics Missing from Your Balance Sheet
by Mark Brown
Manufacturing Best Practices: Optimizing Productivity and Product Quality
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Marketing Automation: Practical Steps to More Effective Direct Marketing
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The New Know: Innovation Powered by Analytics
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Statistical Thinking: Improving Business Performance,
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Taming the Big Data Tidal Wave: Finding Opportunities in Huge Data Streams with Advanced Analytics
by Bill Franks
Too Big to Ignore: The Business Case for Big Data
by Phil Simon
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by Evan Stubbs
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For more information on any of the above titles, please visit www.wiley.com.
Phil Simon
Cover Design: Wiley Cover Image: © iStockphoto/sebastian-julian
Copyright © 2014 by John Wiley & Sons, Inc. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada.
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Library of Congress Cataloging-in-Publication Data
Simon, Phil. The visual organization : data visualization, big data, and the quest for better decisions/Phil Simon. pages cm. — (Wiley and SAS business series) Includes bibliographical references and index. ISBN 978-1-118-79438-8 (hardback); ISBN 978-1-118-85841-7 (ebk); ISBN 978-1-118-85834-9 (ebk) 1. Information technology—Management. 2. Information visualization. 3. Big data. 4. Business—Data processing. I. Title. HD30.2.S578 2014 658.4′038—dc23
2013046785
Too Big to Ignore: The Business Case for Big Data
The Age of the Platform: How Amazon, Apple, Facebook, and Google Have Redefined Business
The New Small: How a New Breed of Small Businesses Is Harnessing the Power of Emerging Technologies
The Next Wave of Technologies: Opportunities in Chaos
Why New Systems Fail: An Insider's Guide to Successful IT Projects
TO MY OTHER FAVORITE W.W.
IT'S AN HONOUR WORKING WITH YOU.
FONDLY,
G.B.
A good sketch is better than a long speech.Quote often attributed to Napoleon Bonaparte
List of Figures and Tables
Preface
Apples and Coconuts
Day One
The Dawn of a New Era?
Notes
Acknowledgments
How to Help This Book
Part One: Book Overview and Background
Introduction
Adventures in Twitter Data Discovery
Contemporary Dataviz 101
Book Overview
Next
Notes
Chapter 1: The Ascent of the Visual Organization
The Rise of Big Data
Open Data
The Burgeoning Data Ecosystem
The New Web: Visual, Semantic, and Api-Driven
Better Data Tools
Greater Organizational Transparency
The Copycat Economy: Monkey See, Monkey do
Data Journalism and the Nate Silver Effect
Digital Man
Next
Notes
Chapter 2: Transforming Data into Insights: The Tools
Dataviz: Part of an Intelligent and Holistic Strategy
The Tyranny of Terminology: Dataviz, BI, Reporting, Analytics, and KPIs
The Dataviz Fab Five
The Final Word: One Size Doesn’t Fit All
Next
Notes
Part Two: Introducing the Visual Organization
Chapter 3: The Quintessential Visual Organization
Netflix 1.0: Upsetting the Applecart
Netflix 2.0: Self-Cannibalization
Dataviz: Part of a Holistic Big Data Strategy
Dataviz: Imbued in the Netflix Culture
Lessons
Next
Notes
Chapter 4: Dataviz in the DNA
The Beginnings
Ux Is Paramount
The Plumbing
Lessons
Next
Notes
Chapter 5: Transparency in Texas
Background
Early Dataviz Efforts
Embracing Traditional BI
Data Discovery
Results
Lessons
Next
Notes
Part Three: Getting Started: Becoming a Visual Organization
Chapter 6: The Four-Level Visual Organization Framework
Big Disclaimers
A Simple Model
Next
Chapter 7: WWVOD?
Visualizing the Impact of a Reorg
A Marketing Example
Next
Notes
Chapter 8: Building the Visual Organization
Data Tips and Best Practices
Design Tips and Best Practices
Technology Tips and Best Practices
Management Tips and Best Practices
Next
Notes
Chapter 9: The Inhibitors: Mistakes, Myths, and Challenges
Mistakes
Myths
Challenges
Next
Notes
Part Four: Conclusion and the Future of Dataviz
Coda: We’re Just Getting Started
Four Critical Data-Centric Trends
Final Thoughts: Nothing Stops This Train
Notes
Afterword: My Life in Data
Appendix: Supplemental Dataviz Resources
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