All Hands on Deck E-Book

Joe Tye

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 203

Veröffentlichungsjahr: 2010

Beschreibung

In the stormy seas of today's world economy, organizations need all hands on deck In the stormy seas of today's world economy, organizations need people to own their work, not just rent a spot on the organization chart. All Hands on Deck is a fun-to-read story that is both a business strategy book about creating competitive advantage through corporate culture, and a personal development book that will inspire readers to be more committed and engaged with their work and their organizations. Drawing upon the wisdom of some of the greatest and most beloved business leaders of the 20th century, this essential guide: * Creates a virtual roadmap for building a culture of ownership where so workers are inspired to think and act like partners in the enterprise, and not just hired hands * Shares practical and proven strategies for earning employee buy-in and commitment to the values, vision, and purpose of the organization * Features the real-world wisdom of some of the most successful and beloved business leaders of the 20th century, including Walt Disney, Ray Kroc, Mary Kay Ash, Bill Hewlett, and Dave Packard A stirring resource for today's business environment, All Hands on Deck shares the tools you need to create an organization that competes and succeeds in today's turbulent world, and the inspiration that your people need to put those tools to work.

Leseprobe

Table of Contents

Praise

Title Page

Copyright Page

Dedication

Epigraph

Foreword

Acknowledgements

Introduction

A Culture of Ownership Is Essential for Great Customer Service

A Culture of Ownership Enhances Operating Effectiveness

A Culture of Ownership Gives Stability during Challenging Times

A Culture of Ownership Creates Bonds of Loyalty

All Hands on Deck Means No One Goes Overboard

Chapter 1 - Changing “Us and Them” to “We”

Chapter 2 - Real Ownership Is of the Heart, Not of the Wallet

Chapter 3 - Lesson 1: Start with a Mission that is Bigger Than the Business

Chapter 4 - Lesson 2: Use Structure and Process to Create Culture

Chapter 5 - Lesson 3: Build Culture on a Foundation of Values

Chapter 6 - Lesson 4: Trust Is the Glue in a Culture of Ownership

Chapter 7 - Lesson 5: Use Stories to Reinforce Cultural Norms

Chapter 8 - Lesson 6: Invest in Character Building

Chapter 9 - Lesson 7: Unleash Individual Creativity and Ingenuity

Chapter 10 - Lesson 8: Everyone Is a Volunteer

Chapter 11 - The Four Essential Elements of a Culture of Ownership

Chapter 12 - It Takes Courage and Strength of Character to Be a Culture Leader

Chapter 13 - A Culture of Ownership Is a Bilateral Relationship

Afterword

Appendix 1 - Blueprinting the Invisible Architecture

Appendix 2 - The Self-Empowerment Pledge

Appendix 3 - Study Questions

Bibliography

About the Author

Services from Values Coach Inc.

Joe Tye’s Speaking Topics

Praise forAll Hands on Deck

“Joe Tye wants to change the world. In this far-ranging fable, he might just be able to persuade you to join him.”

—Seth Godin, Author of Linchpin

“In All Hands on Deck, Joe Tye has helped us understand the connection between what we do as leaders and how we drive organizational change. Through compelling story telling and engaging insights, Joe takes us in, through and around the concept of ownership. My own work with senior leaders around the world resonates with Joe’s advice: creating a culture of ownership is the best way to achieving personal, organizational and societal outcomes that improve lives!”

—David Altman, Executive Vice President, Research, Innovation, and Product Development, Center for Creative Leadership

“After I read the first few pages I was hooked. If you want to build a great culture and a winning team, read this book and let Joe Tye show you how to get all hands on deck!”

—Jon Gordon, Author of The Energy Bus and Soup

“People don’t do anything worthwhile until they are inspired, which is perhaps why Martin Luther King didn’t stand on the steps of the Lincoln Memorial and say, ‘I have a strategic plan.’ Inspire them, engage them, invite them to take ownership, and your employees will move mountains. Once again Joe Tye hits a home run!”

—Matthew Kelly, New York Times Bestselling author ofThe Dream Manager and The Rhythm of Life

“Joe Tye has hoisted the sails high with this captivating book. The necessity for, and returns of, building a culture of ownership are a relatively common business mantra; Joe makes a culture of ownership a reality, rather than just a slogan.”

—Kevin A. Sheridan, CEO, HR Solutions, Inc.

“All Hands on Deck guides us to the kind of business and organization that has always been the secret to long run success. Someone once said that non-fiction gives us knowledge but fiction gives wisdom. This book is even more powerful than either because it tells a story that is laced with real wisdom from giants of business. And although this is an easy read it gives us all the tools to move to a culture of ownership that can withstand and prosper in the most difficult situations. Joe Tye draws on the best business literature and his own substantial experience to show how work in groups can be generative of new possibilities in work and life. I’ve already gone back to this book several times and am using it in my own work. Start your new journey with this book and keep it at your side.”

—Michael L. Ray, Stanford Graduate School of Business, Author, Creativity in Business, The Highest Goal, and co-editor, The New Paradigm in Business

“In All Hands On Deck, Joe Tye takes us on an Alice in Wonder-land journey to observe some of history’s most successful leaders in action. With this dramatic technique, Tye reveals again the too-often-forgotten principles of leadership, how they are made real in the workplace, and the results they produce. This is a teaching tale that also entertains. I highly recommend this book to those who want to be leaders and to leaders who want a refresher course.”

—James A. Autry, Author, The Servant Leader

“Joe Tye teaches us through great business leaders of the past, the key steps to creating a culture of ownership. Great lessons, well told and easy to read. Get your hands on a copy, read it, and put the lessons to work. Whether you are a CEO or lead a team of two, each lesson is relevant, applicable, and yours for the taking. Thanks for an inspiring and important book, Joe!”

—Kevin Eikenberry, Author of Remarkable Leadership: Unleashing Your Leadership Potential One Skill at a Time

Copyright © 2010 by Joe Tye. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada.

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Library of Congress Cataloging-in-Publication Data:

Tye, Joe.

All hands on deck: 8 essential lessons for building a culture of ownership/by Joe Tye. p. cm.

Includes bibliographical references.

ISBN 978-0-470-59912-9 (cloth); ISBN 978-0-470-63747-0 (ebk); ISBN 978-0-470-63748-7 (ebk); ISBN 978-0-470-63749-4

1. Corporate culture. 2. Organizational behavior. 3. Employee motivation. 4. Management—Employee participation. I. Title.

HD58.7.T94 2010

658.4’063—dc22

2010000760

For Sally, who puts the wind in my sails on the open seas and keeps me anchored in the storms.

When you look at your people, do you see costs to be reduced? Do you see recalcitrant employees prone to opportunism, shirking, and free riding who can’t be trusted and who need to be closely controlled through monitoring, rewards, and sanctions? Do you see people performing activities that can and should be contracted out to save on labor costs? Or, when you look at your people, do you see intelligent, motivated, trustworthy individuals—the most critical and valuable strategic assets your organization can have? When you look at your people, do you see them as the fundamental resources on which your success rests and the primary means of differentiating yourself from the competition? Perhaps even more importantly, would someone observing how your organization manages its people recognize your point of view in what you do as opposed to what you talk about doing?

—Jeffrey Pfeffer, The Human Equation: Building Profits by Putting People First

(Boston, MA: Harvard Business School Press, 1998, p. 292)

Foreword

One day in 1999, as I was giving a presentation for a group of independent insurance agents who represent Auto-Owners Insurance Company, we kept being interrupted by this awful racket from the room next door. At the next break, I went to check out this source of annoyance. The speaker at the front of the room was leading two hundred or so seemingly respectable businesspeople as they were jumping up and down and roaring like hungry lions. I listened to the speaker for a while then, rather than asking him to hold down the noise (which had been my original intention), I invited him to visit Auto-Owners headquarters for a retreat with our senior leadership team. That was the beginning of a long relationship between Auto-Owners Insurance and Values Coach, and a lasting friendship between Joe Tye and me.

I’m pleased to write a foreword for this book for two reasons beyond my friendship with the author. First, while the story itself is fictional, the underlying principles are fundamental to building an enduring organization. At Auto-Owners, a culture of ownership is woven right into our DNA, and our practices reflect the lessons described in this book. We take our central purpose and our 10 core values very seriously. We expect our associates to know what those 10 values are and to buy into the expectations those values create. Over the years, Joe has randomly stopped hundreds of our associates and asked them to recite our values. Almost everyone is able to do it.

We are very proud of the fact that in our nearly one hundred years of operation—through two world wars, the Great Depression and multiple recessions, and the great restructuring frenzy—Auto-Owners has never had a layoff. We almost always promote from within, and every one of our senior officers has devoted his or her career to the company. Our culture of ownership is reflected in the fact that our employee turnover is substantially less than the industry average, while our productivity per employee is substantially higher than the industry average. It’s also reflected in the fact that for the past two years, J.D. Power has ranked Auto-Owners as number one for customer satisfaction in automobile claims.

As is the case with the companies described in this book, our commitment to fostering that spirit of ownership extends beyond the boundaries of our organization. We consider the independent insurance agents who sell and service our products to be true partners in our business, and we have maintained a steadfast loyalty to the agency system for close to a century. In this, our philosophy is very similar to that of Ray Kroc toward his suppliers and franchisees or of Mary Kay Ash toward her independent beauty consultants. When I read about the family picnics hosted by Bill Hewlett and Dave Packard, I was immediately reminded of Auto-Owners family nights at the stadium where the Lansing Lugnuts play baseball.

The second reason I’m pleased to write this foreword is that over the past 10 years, Joe has given presentations for our 3,400 associates and thousands of our independent insurance agents across the county. His message of building a culture of ownership on a foundation of values is more important today than ever before. Whether you are a Fortune 500 company or an independent insurance agency, a large hospital or a community clinic, a big university or a local nonprofit agency, you must learn and apply these eight essential lessons if you want to build an organization that endures and creates a legacy that lasts.

—Roger Looyenga Chairman and CEO (retired), Auto-Owners Insurance Company (Auto-Owners Insurance is a Fortune 500 company headquartered in Lansing, Michigan. You can see the company’s 10 core values atwww.Auto-Owners.com.)