Engagement E-Book

Lee G. Bolman

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 249

Veröffentlichungsjahr: 2016

Beschreibung

Master the interpersonal side of management to enhance productivity and boost success Engagement is the manager's essential primer for dealing with difficult people and managing your team. Bestselling authors Lee G. Bolman and Joan V. Gallos are back with an engaging business novella that relates real, practical techniques captured in the 4-step SURE model for handling people problems. The story centers around a manager in a new job, and her experiences applying the four steps in leading her new team. Brief interludes punctuate the story throughout to provide room for reflection, and to explain the complex interpersonal dynamics at play in commonly encountered situations. Key lessons are underscored as the foundation for a sound people strategy, and the features and details of each rule are laid out in a clear, concise manner. You'll learn alongside the story's manager as she uses the model to find artful solutions to problems that could have easily derailed her chances of success. People are the hardest part of a manger's job. No matter how well-matched their skill sets, there is always the potential for interpersonal conflicts and strains to throw the team off-course. This book shows you deft strategies for addressing those challenges with a well thought-out framework for getting your team fully invested in the group's success. * Find creative solutions to persistent issues * Dig into the interpersonal dynamics at work * Learn how to handle--and manage--difficult people * Apply key strategies for engaging the team This compact, easy-to-apply set of guidelines draws on your leadership skills while providing a strong foundation for a new managerial approach. Effective management is frequently a tightrope between results and morale, and Engagement shows you how to find your balance and steady your team.

Leseprobe

CONTENTS

Cover

Title Page

Copyright

Dedication

Preface

Introduction

Sure Rules of Engagement

How to Use This Book

Part I: Reality

Chapter 1: The Choice

Chapter 2: The Boss

Chapter 3: A Single Step

Interlude 1: Coping with Bullies

Part II: Beginnings Are Everything

Chapter 4: The Motley Crew

Chapter 5: SOS

Chapter 6: The Ally

Interlude 2: Managing the Boss

Part III: Complex Characters

Chapter 7: Madison

Chapter 8: Data

Chapter 9: Underperforming

Chapter 10: The Check-in

Interlude 3: Learning with Tenacity

Part IV: The Plot Thickens

Chapter 11: Clarity

Chapter 12: Checking It Twice

Chapter 13: Production

Interlude 4: Leading with Purpose

Part V: Fix or Fold

Chapter 14: Sales

Chapter 15: A Warning from Michael

Chapter 16: Hate Your Boss?

Chapter 17: In Sheep's Clothing

Chapter 18: Fire Your Star?

Chapter 19: Back to the Boss

Interlude 5: Move On? Push Out?

Part VI: Teamwork

Chapter 20: The Game Plan

Interlude 6: A Sure Tour de Force

Part VII: A Happy Ending?

Chapter 21: The New Boss

Epilogue the Sure Route to Success: Engagement

The SURE Principles: Remember the Basics

Conclusion

The Skills of Engagement Tutorial

Stop, Look, and Learn

Unhook

Revise the Script

Engage—Evolve or Exit

Acknowledgments

About the Authors

Index

End User License Agreement

List of Illustrations

Figure 1.1

Guide

Cover

Table of Contents

Begin Reading

Part 1

Chapter 1

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Engagement

Transforming Difficult Relationships at Work

Lee G. Bolman

Joan V. Gallos

Cover image: © Fuse/Getty Images

Cover design: Wiley

Copyright © 2016 by Lee G. Bolman and Joan V. Gallos. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.Published simultaneously in Canada.

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ISBN 978-1-119-15083-1 (cloth); ISBN 978-1-119-15088-6 (ePDF); ISBN 978-1-119-15089-3 (ePub)

Dedication

This book is dedicated to all who have known organizational pain and injustice and who remain committed to turning around destructive workplace dynamics.

The time is always right to do what is right.

—Martin Luther King

Preface

TROUBLED RELATIONSHIPS, PEOPLE PROBLEMS, AND problem people are a ubiquitous challenge of life in families, groups, and organizations. Failed relationships produce angst and wasted effort. They leave people feeling frustrated and helpless, wishing they knew better ways to respond to a chronic source of distress. At work, it could be a problem employee, a bully boss, or a constantly complaining coworker. Beyond work, it might be a mean-spirited neighbor or a troublesome relative. We, our students, and our clients all have stories to tell—many worthy of a TV mini-series for their power and pathos. As authors, educators, and scholars long-committed to the study of organizational effectiveness, we know from deep experience the power of relationships for good or ill. We have experienced the excitement and joy of relationships characterized by trust, respect, support, and caring—and have seen the collaboration, growth, and productivity they foster. We have also known the pain and misery of relationships that undermine best practices, erode confidence, and block us from doing the things we most care about.