Table of Contents
Praise
Title Page
Copyright Page
Dedication
Introduction
Battle Leadership
The Carrot and the Stick
How to Acquire Heroic Leadership
PART ONE - The Eight Universal Laws of Heroic Leadership
CHAPTER 1 - Maintain Absolute Integrity
Lose Your Integrity, Lose Your Career
No Cut-Off Date, No Limit Price
Pursue the “Harder Right”
Guard Your Principles
Summary
CHAPTER 2 - Know Your Stuff
Knowing Your Stuff, Whatever You Do
Bill Gates’s Advantage
Study Overcomes Odds
Learn from Every Experience
Failure Can Lead to Success
Summary
CHAPTER 3 - Declare Your Expectations
Vision
Vision and Success
Plan and Implement
Promote Your Expectations
Listen to Feedback
Summary
CHAPTER 4 - Show Uncommon Commitment
Commitment in Business
The Magic of Uncommon Commitment
Changing the Face of an Industry
Commitment and Risk
Summary
CHAPTER 5 - Expect Positive Results
Salvaging Success in Antiquity
Rescuing a Modern Company
Career Success Despite All Odds
Visualize Success
Be Real
Maintain Your Enthusiasm
Summary
CHAPTER 6 - Take Care of Your People
How Far to Go
When Things Go Wrong
Risking Prison
Learning Priorities
Taking Personal Responsibility
Summary
CHAPTER 7 - Put Duty Before Self
Duty First
A Rarity in Industry
Mission and People
Consider Yourself Last
Conquest—and Care
Sharing the Pain
Summary
CHAPTER 8 - Get Out in Front
Leading in Combat
Out Front with the Piranhas
Why You Must Get Out in Front
Women in Battle and in Boardrooms
Two Generals Set the Example
Others Want to See You Do It First
Becoming an Up-Front Leader
The Disk Drive King
Summary
PART TWO - The Eight Basic Influence Tools
CHAPTER 9 - Direction
Direction on the Ground
Nonverbal Orders
Giving Up a Holiday
Overuse of Direction
Erroneous Assumptions
Misplaced Direction
Summary
CHAPTER 10 - Indirection
Influence for Leading Up
And Influence for Leading Down
How Quality Came to Japan
Getting Things Done in Government
Donald Trump and Indirection
Indirection in the Navy
Summary
CHAPTER 11 - Redirection
Using Redirection
Redirection in a Crisis
General Grant and Redirection
Redirection in an Impossible Situation
Summary
CHAPTER 12 - Deflection
Deflection and Sponsorship
Deflection and Sales
Deflection and Silence
Summary
CHAPTER 13 - Enlistment
Enlistment for Life-and-Death Tasks
Making the Enlistment Tool Work
Volunteers
Getting Out in Front
Making Challenging Work Fun
Summary
CHAPTER 14 - Persuasion
Using Persuasion
Logic
Personal Need
Persuasion and Time Pressure
Persuasion in Business
Summary
CHAPTER 15 - Negotiation
Negotiation in War
Knowledge—of Desire—Is Power
Using Reward as an Incentive
Summary
CHAPTER 16 - Involvement
Ownership of Ideas
Three Subsets of Involvement
Involving Others When You Have No Authority
Summary
PART THREE - The Eight Competencies of Heroic Leadership
CHAPTER 17 - How to Attract Followership
Make Others Feel Important
Treat Others as You Would Be Treated Yourself
Take Responsibility for Your Actions and Admit Your Mistakes
Praise in Public, Criticize in Private
See and Be Seen
Make Striving a Game
Summary
CHAPTER 18 - How to Develop Your Self-Confidence
Know You Can Succeed
Four Ways to Build Self-Confidence and Leadership Skills
Summary
CHAPTER 19 - How to Build a Heroic Team
Leadership and Athletics
What Every Winning Athletic Team Has
Cohesion
Teamwork
Summary
CHAPTER 20 - How to Build High Morale and Esprit de Corps
High Morale
Esprit de Corps
Summary
CHAPTER 21 - How to Motivate When Times Get Tough
What Matters Most
Drucker’s Volunteer Paradigm
What People Want on the Job
When Salary, Job Security, and Benefits Do Matter
Summary
CHAPTER 22 - How to Take Charge in Crisis Situations
Establish Your Objective
Communicate Your Objective
Be Bold
Be Decisive
Dominate the Situation
Lead by Example
Fire and Hire
Summary
CHAPTER 23 - How to Develop Your Charisma
Show Your Commitment
Look the Part
Dream Big
Keep Moving
Do Your Homework
Build a Mystique
Use the Indirect Approach
Summary
CHAPTER 24 - How to Solve Problems and Make Decisions
The Task of All Leaders
Keep Problems from Overcoming Your Vision
Solving Problems
Summary
EPILOGUE
NOTES
ABOUT THE AUTHOR
INDEX
Praise forThe Stuff of Heroes
“In early works, Dr. Cohen demonstrated how military leadership principles could be applied to all organizations. In this book he goes to the next level by examining not just what was successful for any given military leader, but what traits and actions provided the foundation for that success ... this book should have a lasting impact.”
—General Ronald Fogelman, former Chief of Staff, U.S. Air Force
“A first-class primer on the elusive subject of leadership, punctuated with stirring examples from both the military and civilian worlds.”
—General H. Norman Schwarzkopf, U.S. Army, Ret.
“A must-read by aspiring leaders in and out of uniform.”
—General Alexander Haig Jr., former Supreme Allied Commander, Europe, and U.S. Secretary of State
“Following one of his own universal rules, Dr. Cohen absolutely knows his stuff. If you want to know how to lead any organization, read this book.”
—Barry Gordon, past president, Screen Actors Guild
“Cohen casts a wide net—back through time and across many disciplines. He has found the secret of what makes great leaders do great things.”
—Ernest Micek, CEO, Gargill, Inc.
“Not only does this book have good stuff, it has the RIGHT STUFF!”
—Colonel Frank Borman, former astronaut and CEO of Eastern Airlines
“Professor Cohen’s ‘Eight Universal Laws’ are not presented in bloodless abstract, but are instead revealed through examples of real people being tested.”
—Robert A. Lutz, vice chairman, Chrysler Corporation
“This is not just ‘the stuff of heroes.’ It is the stuff of all leaders for the millennium.”
—Phillip Rooney, vice chairman, the ServiceMaster Company
“There is a tremendous amount of value to this book, especially for the young generations of leaders who have not experienced military service or learned leadership lessons through the ‘scars of battle.’ ”
—Jeffrey M. Schmidt, president, Schmidt-Cannon International
Praise forThe Art of the Leader and The New Art of the Leader
“A valuable reference for industry and for all leaders. I wish I had read it when I was a staff sergeant about to become an armored division second lieutenant. As a matter of fact, I wish I had been able to study it as I moved up the ranks through general, and especially when I became a Fortune 500 corporate officer.”
—Lt. General W. D. Johnson, U.S. Air Force, Ret.; corporate vice president, Baxter International; and former Chief of Staff, Strategic Air Command, and director, Defense Nuclear Agency
“Dr. Cohen’s book makes a significant contribution to the art of leadership . . . I recommend it to all interested in leadership.”
—Admiral Elmo R. Zumwalt Jr., U.S. Navy, Ret., former Chief of Naval Operations
“I have grave doubts that leadership can be taught, but it can be developed. If you don’t get started right with basic honesty, you won’t be much of a leader. If you have what it takes, Dr. Cohen’s book is very, very well done and can help.”
—Senator Barry Goldwater, former senator from Arizona
“The range of sources and examples in The Art of the Leader is most impressive. Leadership skills can be taught and developed in those who possess that nascent quality. Dr. Cohen’s book not only proves it, but contributes to the process.”
—John D. Ong, chairman of the board, BFGoodrich Company
“Bill Cohen knows more about what makes great leaders than anyone I know.”
—General Frederick Kroesen, former Commander, U.S. Army Europe
“A most interesting and illuminating book; it will be particularly useful to anyone striving to strengthen his leadership abilities.”
—General Andrew J. Goodpaster, U.S. Army, Ret.; chairman, the Atlantic Council of the United States; former Supreme Allied Commander, Europe; and 51stSuperintendent, United States Military Academy
“Full of excellent examples and analogies—crisp and clear. Well done!”
—Frank Popoff, president and CEO, the Dow Chemical Company
“Easy reading, good logic, and a novel approach. It will deservedly attract a wide range of readers.”
—James Wood, chairman and CEO, the Great Atlantic and Pacific Tea Company, Inc.
“Leaders aren’t born that way, but they do need to learn the techniques which Bill Cohen has vividly explained in his book.”
—Mary Kay Ash, chairman, Mary Kay Cosmetics
Copyright © 2010 by William A. Cohen. All rights reserved.
Published by Jossey-Bass A Wiley Imprint 989 Market Street, San Francisco, CA 94103-1741—www.josseybass.com
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the Web at www.copyright.com. Requests to the publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, or online at www.wiley.com/go/permissions.
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Library of Congress Cataloging-in-Publication Data
Cohen, William A.
Heroic leadership : leading with integrity and honor / William A. Cohen. p. cm.
Includes bibliographical references and index.
ISBN 978-0-470-40501-7 (cloth)
1. Leadership. 2. Employee motivation. I. Title.
HD57.7.C6427 2010 658.4’092—dc22 2010004758
HB Printing
To the members of the U.S. Armed Forces of every branch of service, who have performed incredible feats of courage and leadership and inspired and assisted me in learning how to “beat swords into plowshares”
INTRODUCTION
The Concept of Heroic Leadership
In the spring of 2009, I attended the fiftieth reunion of my graduation from the United States Military Academy at West Point. I was seated next to my classmate Harry Walters. As a cadet Harry Walters had been an outstanding athlete, a fullback in Army’s undefeated 1958 season. At the end of the year the team had ranked third in national standings, and another classmate, Pete Dawkins, had won the Heisman Trophy. Harry had gone on to serve honorably in the Army, become CEO of a corporation, and under President Reagan had served as Assistant Secretary of the Army and then Veterans Affairs Administrator.
However, the school that had once fielded great football teams and produced outstanding athletes like Walters and Dawkins has done poorly in football for a number of years, even though its sister service academies, Navy and Air Force, have done pretty well during the same period. I asked Harry what he thought the problem was. Were we not getting the same quality of players as our sister academies? Were we expecting too much from them in meeting West Point standards in academics and leadership while looking for great things on the gridiron? Without hesitation, Harry answered, “There is no doubt at all about the problem. It is always the coach, not the players and other issues which makes success at football tougher for the players. When Red Blaik coached, Army won. It is always the leader, and in football, that is the coach. When we once again start winning, it will be because of the coach.”
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!