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- Herausgeber: Poorav Publications
- Kategorie: Bildung
- Serie: IGNOU MCA Unsolved Books Series
- Sprache: Englisch
Professional skills and ethics are vital in shaping competent, ethical professionals equipped to navigate today’s complex work environment. These subjects are integral to modern education, instilling in students the ability to act with integrity, responsibility, and sound judgment in their careers. Recognizing their importance, the Indira Gandhi National Open University (IGNOU) has made these topics a core part of its curriculum, pushing students to master both theoretical concepts and practical applications.
This book, IGNOU MCS-214 Professional Skills and Ethics Previous Years Unsolved Papers, is a carefully curated compilation of unsolved question papers from previous years. It serves as an essential resource for students preparing for exams, helping them assess their understanding, identify weaknesses, and improve their problem-solving skills.Practicing with past papers is a proven method for effective exam preparation. It not only familiarizes students with the types and formats of questions but also deepens their understanding by applying concepts to practical scenarios. By working through these unsolved papers, students can gauge their exam readiness, enhance time management, and build confidence in tackling challenging questions.
The decision to leave these papers unsolved encourages active engagement, critical thinking, and exploration of multiple problem-solving approaches. This method fosters independent learning, better preparing students for the variety of questions they may face in exams.Covering a broad spectrum of topics-communication skills, leadership, workplace ethics, and legal considerations—this book provides thorough coverage of the syllabus, ensuring students grasp the essential concepts for exam success.We hope this book supports your academic journey and inspires deeper exploration into professional skills and ethics. The knowledge gained here will undoubtedly be invaluable in shaping your future career. Wishing you success in your studies and future endeavors in the professional world.
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Seitenzahl: 108
Veröffentlichungsjahr: 2024
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Preface
Professional skills and ethics are vital in shaping competent, ethical professionals equipped to navigate today’s complex work environment. These subjects are integral to modern education, instilling in students the ability to act with integrity, responsibility, and sound judgment in their careers. Recognizing their importance, the Indira Gandhi National Open University (IGNOU) has made these topics a core part of its curriculum, pushing students to master both theoretical concepts and practical applications.
This book, IGNOU MCS-214 Professional Skills and Ethics Previous Years Unsolved Papers, is a carefully curated compilation of unsolved question papers from previous years. It serves as an essential resource for students preparing for exams, helping them assess their understanding, identify weaknesses, and improve their problem-solving skills.Practicing with past papers is a proven method for effective exam preparation. It not only familiarizes students with the types and formats of questions but also deepens their understanding by applying concepts to practical scenarios. By working through these unsolved papers, students can gauge their exam readiness, enhance time management, and build confidence in tackling challenging questions.
The decision to leave these papers unsolved encourages active engagement, critical thinking, and exploration of multiple problem-solving approaches. This method fosters independent learning, better preparing students for the variety of questions they may face in exams.Covering a broad spectrum of topics-communication skills, leadership, workplace ethics, and legal considerations—this book provides thorough coverage of the syllabus, ensuring students grasp the essential concepts for exam success.We hope this book supports your academic journey and inspires deeper exploration into professional skills and ethics. The knowledge gained here will undoubtedly be invaluable in shaping your future career. Wishing you success in your studies and future endeavors in the professional world.
Table of Contents
Chapter 1: Term-End Examination, December, 2021
Chapter 2: Term-End Examination, June, 2022
Chapter 3: Term-End Examination, December, 2022
Chapter 4: Term-End Examination, June, 2023
Chapter 5: Term-End Examination, December, 2023
Chapter 6: Most Asked Questions Part-A
Chapter 7: Most Asked Questions Part-B
Chapter 1: Term-End Examination, December, 2021
MCS-214, Professional Skills and Ethics
Time : 2 Hours
Maximum Marks : 50
Note : Answer all questions.
1. Read the following passage and answer the questions below it :
Once you’ve mastered reading the cues and emotions of other people, you’re ready to read an entire room. It may sound daunting, but it’s what you’ve already learned about social awareness—just on a larger scale.
Essentially, there are two ways to pick up the mood of an entire room. First, you can rely solely on your gut instincts. Emotions are contagious, meaning they spread from one or two people until there’s a palpable and collective mood that you will feel at some level.
For example, imagine walking into a room of 125 entrepreneurs who are networking and sharing their ideas. It’s pretty likely that there would be excitement and positive energy there, and it wouldn’t take long to become aware of it. You’d hear their voice levels and tones, and see the focused and interested posture and body language. Now imagine walking into a room of 125 people waiting to be chosen for jury duty
The room is quiet; people are trying to distract themselves with reading material, music, and anything else to pass the time. Even though it’s our civic duty to attend, hardly anyone wants to be there. The two moods are like night and day.Here’s how you can catch the mood of the room.When you enter the room, scan it and notice whether you feel and see energy or quiet, subdued calm. Take notice of how people are arranging themselves—alone or in groups. Are they talking and moving their hands ? Are some more animated than others ? What is your gut telling you about them ?
Another way to read the mood of the room is to bring along a more experienced guide, much like you would on an African safari. Your guide should be a socially aware expert willing to show you the ropes when it comes to tapping into your instincts and picking up the room’s mood. Shadow your guide and listen to what he feels and sees. Ask what he senses and what clues gave the mood away. Eventually, you should be in one to take the lead.
Questions :
(a) Answer the following questions :
(i) What do you think the author means by ‘the mood of the room’ ? 2
(ii) Discuss the two ways to “pick up the mood of the room.” Give examples. 2+2
(iii) What does the author suggest that we should do to ‘catch’ the mood of the room ? 2
(iv) Give a title to the passage and give reasons for it. 2
(b) Find words/phrases from the passage which mean the same as the following : 6
(i) signs/prompts (para 1)
(ii) intimidating/frightening (para 1)
(iii) transmittable (para 2)
(iv) business person (para 2)
(v) instinctive feeling (para 3)
(vi) evaluate the room (para 4)
(c) Make sentences of your own with the following words/phrases from the passage : 4
(i) Emotions
(ii) Networking
(iii) Distract
(iv) hone your ability
2. Write short notes on any two of the following : 5 each
(i) The qualities of a star performer
(ii) Building self-confidence
(iii) What constitutes plagiarism ?
(iv) Leading an ethical life both personally and
(v) professionally.
3. (i) Fill in the blanks with a/an, the or no article : 0.5 each
The larger _________ meeting, the more difficult it becomes to reach at __________ decision. __________ ideal size of __________ meeting depends on _________ purpose of ___________ meeting. If __________ meeting has
been called to take ___________ decision on any matter, it is advisable to call just __________ few individuals for it. All ___________ meetings have something in common.
(ii) Rewrite the sentences below beginning with the words given below : 5
(a) The crop has been destroyed due to heavy rainfall.
Heavy rainfall ______________________
(b) We will hold the meeting on the 10th of this month.
The meeting _______________________
(c) The house is being sold.
They ___________________________
(d) You are requested to maintain silence.
Please ________________________
(e) The college has organised an inter- college debate competition.
An inter-college _____________________
4. Write a letter to a friend about your new job in an IT company. Talk about : 10
(i) The work you do
(ii) The satisfaction you derive from it
(iii) Your supportive and friendly colleagues
You may use about 150 words.
Chapter 2: Term-End Examination, June, 2022
MCS-214, Professional Skills and Ethics
Time : 2 Hours
Maximum Marks : 50
Note : Answer all questions.
1. Read the following passage and answer the questions below it :20
Competition is a fact of life. To pretend that it doesn’t exist or that you should avoid it all costs would be ridiculous. I’ve always loved to compete. As a child I was the fastest runner at school and the number one tennis player in Northern California in my age group. I was a high school All-American Athlete and went on to receive a college scholarship in tennis, where I played in the number one position and became the youngest captain in my team’s history. I’ve run three marathons, one of them in three hours.
As an adult, my love of competition has continued, not only in sports, but in business as well. I love to negotiate, buy low, and sell high. I’m proud to be creative, and I’d like to believe I have a flair for marketing. The publishing world is fiercely competitive. I love to see my books doing well, and it’s fun to get a standing ovation after a speech. I could certainly make the argument that if I didn’t compete well, I wouldn’t be helping very many people. So it’s important that I compete.
I tell you these things because I’ve spoken to many people who assume that I’m too relaxed to compete, which is not true. I don’t want to give the impression, as I suggest you compete from the heart, that you can’t compete effectively if you are a gentle person and become less attached to winning. You can have it all. You can be a winner and financially successful, have fun, compete hard, but never lose your perspective of what’s most important—enjoying yourself, giving back, and taking it all in stride.
To compete from the heart means that you compete less from a desperate or neurotic need to achieve and more out of a love for what you do. Competing is its own reward. You are completely immersed in the process, absorbed
in the present moments of the activity— the business deal, the sale, the negotiation, interaction, or whatever. When you compete from your heart, the process itself provides the satisfaction; winning is secondary. When looked at in this healthier way, your business life becomes so much easier. You play hard—and then let go. You bounce back almost instantly.
You’re resilient. You’re a good sport. By not being so attached to a specific outcome (winning), you conserve energy and see hidden opportunities. You learn from your mistakes and losses. You move forward. Isn’t it obvious that this not-so-attached attitude is in your best interest ? It’s been said, “Winning isn’t everything, it’s the only thing.” To me, this is utter nonsense.
This philosophy stems from the fear that if you aren’t consumed with winning, you never will win. I can tell you that I’m not consumed with winning—never have been, never will be—yet I’ve won many awards, contests, and first-place finishes. I’ve also done well financially and made some wise investments. But none of my competitive accomplishments would mean anything to me if they weren’t from the heart—
if I became so carried away with the competition and outcome that I forgot my humanity. So, to me, the “Winning is everything” motto is grossly inaccurate.
(a) (i) What were the two things that the author excelled in, in his childhood ? How did this benefit him ? 2
(ii) What do you think is the author’s profession(s) ? Why ?2
(iii) Describe the “new” way of competing that the author suggests in para 3.2
(iv) The author believes in “complete from the heart.” What do you think this means ? How is this philosophy different from “winning is everything” ? Discus.4
(b) Find words/phrases from the passage which mean the same as the following : 5
(i) talent (para 2)
(ii) great applause (para 2)
(iii) to deal with a difficult situation in a calm way (para 3)
(iv) quick to recover (para 4)
(v) totally preoccupied (para 5)
(c) Make sentences with the following words/ phrases :5
(i) Marathons
(ii) Perspective
(iii) Neurotic
(iv) bounce back
(v) accomplishments
2. Write short notes on any two of the following :2×5=10
(i) A brief history of copyright law
(ii) Ethics at the workplace
(iii) Personal and social competence
(iv) What are “blindspots” and how to overcome them ?
(v) Collaboration and cooperation
(vi) Presentation skills
3. (a) Fill in the blanks using the linking words given below :5
There is one extra linker given :
yet, although, in spite of, unless, because, moreover
(i) You can’t take the exam _______________ you have 75% attendance.
(ii) The building looks old ______________ it being maintained regularly.
(iii) She couldn’t reach on time _______________ the bus broke down on the way.
(iv) She is not very resourceful ______________ she is always ready to help everyone.
(v) ______________ he is quite old, he works very fast.
(b) Look at the following answers and form suitable questions :5
(i) Yes, I’ll go with you.
(ii) I met her at a party.
(iii) Of course, I can visit you tomorrow.
(iv) I suggest you exercise for 45 minutes every day.
(v) No, it is not possible.
4. You ordered for an i-pad on an online retailing service and you received a defective piece. Draft a letter to the head of Consumer Grievances of that organization indicating this and request for the replacement of the product. 10
Chapter 3: Term-End Examination, December, 2022
MCS-214, Professional Skills and Ethics
Time : 2 Hours
Maximum Marks : 50
Note : Answer all questions.
1. Read the following passage and answer the questions below it :
The world is often a dangerous place to do business in. For an organization to survive it must become adept at identifying and managing possible risks. In our personal lives we do this every day, often without thinking about it. Before we cross the road, we look around to make sure there isn’t a vehicle heading towards us. And every parent weighs up all potential dangers before allowing their child to run the risk of riding a bike outside.
