Lead & Influence E-Book

Mark Fritz

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 201

Veröffentlichungsjahr: 2013

Beschreibung

Lead & Influence explains how to use the power of ownership to become even more successful in leading your organization. Based on thirty years of leading and influencing across distances and cultures, author Mark Fritz has identified key leadership mindsets and habits that create a culture of ownership.  It begins with a leader’s personal ownership. Second, it's about enabling personal ownership in others. Third, it's about enabling team and organizational ownership.  Why? Because you want your people to not just do their job, but also to own the achievement (the outcomes).

• Explains how executives and managers can successfully lead across distances and cultures
• Author Mark Fritz is an international speaker focused on helping executives and managers successfully lead across distances and cultures . . . and still have a life

A leader’s performance and quality of life is in direct proportion to the level of ownership their people to deliver the results.  The more ownership your people take, the more success you and your organization will enjoy. Lead & Influence will show you how to empower your employees to own achievement, no matter the distance between you and them.

Leseprobe

Contents

Foreword

Preface

Acknowledgments

Part I: Mind-Set of Achievement and Collaboration

Chapter 1: Thinking and Discussing in Outcomes versus Activities

Ownership for Achievement (Outcomes)

Outcomes Are Both Visible Results and Visible Experiences

A Clear Direction and Pace

Define Outcomes to Achieve and Monitor Milestones

Your People Reveal How You Need to Lead

Ownership Enables Pride

Drive Outcomes-Focused Meetings

What Stops Leaders from Taking an Outcomes Focus?

Leadership Behaviors Are Shaped by This Need for Control

What Do Your Inbox and Calendar Say about You?

What It Takes to Feel in Control?

Chapter 2: The Ultimate Outcome Is Success (And the Why behind It)

Success Is an And

The Why Powers Ownership for Success

Pull and Push Power

Doing What’s Necessary

Don’t Wait for the Inspiration

Conditions That Create the Success

The Importance of the Culture

Chapter 3: Creating the Environment for Effective Collaboration

Trust

Shared Common Interests

High-Trust Teams

The Other Side of Conflict

Information Sharing

Processes

Common Is Not a Reason!

Common Core Values

Collaboration Study Group

The Mind-set of Options versus Answers

Part II: Leading Yourself (Personal Ownership)

Chapter 4: Everything Starts with You Understanding You

Distance Magnifies Behavior

How to Understand You

Creating the Right Surround Sound

Liked or Respected . . . or Both?

Embrace the Differences

Deal with the Circumstances You Are Given

Chapter 5: Strengthening Your Character and Focus (Your Foundation)

Attitude

Discipline and Commitment

Empathy: Responsible to versus For

Excellence, Especially in the Fundamentals

Integrity

Your Focus

One Final Word on What You Don’t Need to Know

Chapter 6: Keeping Your Perspective and Balancing Your Stress

1. To Stop the Flow of Stress: Break the Pattern

2. Reduce the Amount of Stress You Are Carrying: Recharge the Batteries

Think Ahead and Keep Your Focus

The Stories You Tell Yourself

Part III: Influencing Others (Enabling Personal Ownership)

Chapter 7: Investing in Your Key People (The Extension of You)

High in Performance and Behavior (Your Key People and Focus)

High in Performance, Low in Behavior

Low in Performance, High in Behavior

Low in Performance, Low in Behavior

Your People Feel Challenged to Solve It First

Focus on Their Strengths and Their Most Important Weakness

Providing Feedback: Encouraging Your People to Own Their Improvement

How Are Your One-on-Ones with Your People?

Setting Expectations

Get Your Key People Mentors

Bring in HR as Your Partner

Growing More Leaders

Chapter 8: Delegating Outcomes and Asking Open Questions

The Power of Questions

What Options Do We Have?

What You Ask about Comes about

Delegate What You Like Doing

Recognizing Contribution

Growing Business Judgment

Chapter 9: Getting Others to Think, Feel, and Do (The Outcome of Communication)

The Outcome of Communication

Strategic Patience: When to Really Listen

The Power of Stories and Examples

5-Minute Conversations

One- or Two-Step People

Being Consistently Different

Understanding Others’ Perceptions

Fair Is Not Achievable

Reinforcing the Right Behavior

Part IV: Driving Performance (Enabling Team Ownership)

Chapter 10: Defining and Reinforcing the Principles and Outcomes

Shared Principles or Ways of Working

Shared Outcomes That Drive the Right Results

Decide Upfront How Decisions Are Made

Start Discussing Right Away

Bringing the Customer into the Conversation

Chapter 11: Creating Positive Peer Pressure and Interdependence

Positive Peer Pressure

Interdependence

Chapter 12: Playing the Game of Positive Politics (Stakeholder Relationships)

Managing Your Stakeholder Network

Culture Context for Managing the Politics

Who Has the Power?

The Importance of Peer-Influencing Skills

Capture Their Exact Words for Future Influence

Package Your Goals in Their Priorities

Deliver before Asking

Part V: And Finally . . .

Follow-Up 1: Growing with Others’ Life Experiences

Follow-Up 2: More of, Same as, Less of (The Power in Being Specific)

Follow-Up 3: Daily and Weekly Reflection Guide

Appendix

Resources

About the Author

Index

Praise for Lead & Influence

“Mark has been an influence and inspiration for me over the last decade. He has an extraordinary capability in picking out the important thoughts—putting them in a clear and crisp content—which is then immediately applicable in my daily work.”

—Michael GabrielssonSenior Business Consultant and Partner Mercuri International, Sweden

“In Lead & Influence, Mark highlights the mind-sets and habits that help all leaders more effectively influence others . . . whether they are located across the hall or across the globe.”

—Waldemar KoperHead of Legal SABMiller Poland;President of Polish Company Lawyers Association seated in Warsaw, Poland

“Mark Fritz’s Lead & Influence is a powerhouse tome focusing on individual, team, and corporate ownership, commitment, and trust. Chock-full of examples in easy to understand and relatable terms, Mark’s work is comprehensive, well-reasoned, and a solid contribution to the art and science of leadership. You should read this book, understand it, and leverage the insights and observations for field use.”

—George M. BeshenichRetired Army Colonel;Resident graduate of the USA War College;Founder and principal for Beshenich Muir and Associates (BMA)

“Mark has been instrumental in helping us to develop the leadership development program for Global Leaders in Law, and we have been privileged to have him as one of our leadership speakers. In this book, Mark brings together many of the ideas, stories, and knowledge that he has shared with us over the last five years. He provides an excellent reference source for those who have attended his lectures as well as an introduction to some of his experiences of leadership throughout his career. I am sure Mark’s new book will be a great success across the globe.”

—Meena HeathFounder and Global Ambassador, Global Leaders in Law

Cover design: Michael J. Freeland

Copyright © 2014 by Mark Fritz. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada.

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ISBN: 978-1-118-73288-5 (cloth)

ISBN: 978-1-118-73289-2 (ebk)

ISBN: 978-1-118-73290-8 (ebk)

This book is dedicated to all the leaders who, over the years, have provided me with inspiration, insights, and ideas to take my own leadership and influencing skills to higher levels. I have learned something from everyone, and the more I have learned, the more I have noticed how important core leadership skills are when guiding others. These skills provide the foundation that enables leadership success.

FOREWORD

In times of harsh business environments, like those in which we’re living today, it’s a tempting for business leaders to believe that pressure creates energy and that they should therefore be able to challenge what is condemned and eventually survive. But it’s often in a downturn context that the staff’s attitudes, feelings of inadequacy and lack of control, and misperception regarding what they can or cannot do—and the consequent sentiment of helplessness—primarily lead to performance deterioration. Sometimes, they can even prompt entire organizations or industries to go out of business.

The challenge for today’s leaders is to find the middle point: where the energy created by the threat becomes the trigger for innovation or even for a turnaround. I believe that leaders’ actions can help improve and sustain scopes of action for the staff, activities that promote creativeness and new ways of thinking. The difficult part is to foster this pedagogical attitude in the leaders.

And that’s what makes Lead & Influence a must read. Mark Fritz’s new book is a treasure for leaders who want to succeed by enhancing their coworkers’ freedom to act and strengthening their attitude of ownership. Once again, Mark’s prismatic gift of making complex concepts easy to understand enlightens us about the power of modeling the way and making the business vision tangible and owned by the organization’s people. In Lead & Influence, Mark takes the reader through a journey of self-reflection, constantly reminding us that our leadership success is based on how well we and our people are learning with our experiences—and applying those lessons to our own lives.

This book provides leaders with insights on how our interactions with others can transform the understanding of the predominant logic of action, demands, and rules and help our coworkers improve and sustain scopes of action that promote creativeness and new ways of thinking.

—Victor Vale

Group HR Director of TAP-Portugal

Lisbon, 2013

PREFACE