Managerial Decision Making Leadership E-Book

Caroline Wang

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 210

Veröffentlichungsjahr: 2011

Beschreibung

The modern manager faces a bewildering range of challenges every single day. Their ability to make critical decisions, often under pressure, can directly determine the future success of the company and their career. It is therefore surprising that so few managers take the time to learn the art of decision making. In this groundbreaking book from Caroline Wang, readers will learn that quality decision making is a competence that can be acquired according to a simple framework. The framework is practical and easy-to-remember, consisting of two acronyms: GPA and IPO. GPA for decision content quality (Goal, Priority, Alternatives); and IPO for decision process quality (Information, People, Objective reasoning). The book places emphasis on leading a team to make decisions, even though the framework can be used for personal and individual decisions. By using this common decision-making framework, managers and leaders will gain credibility and team support for the decision, will confidently articulate, promote, and defend the decision, and will have made the necessary preparations for successful implementation when the decision-making process is complete. This proven framework from one of Asia's most dynamic leadership experts will improve the quality of your decisions and change the way you do business.

Leseprobe

Contents

Preface

Introduction

Chapter 1: Decisions and Decision Making

What is a Decision?

Who is the Decision Maker?

What is Strategy?

The Decision-Making Process

Strategic and Operational Decisions

A Widely Applicable Decision Framework

Willing and Able—Quality Decisions

Notes

Chapter 2: Decision-Making Traps

The Anchoring Trap: Over-Reliance on First Thoughts

The Status Quo Trap: Keeping on Keeping On

The Sunk Cost Trap: Protecting Earlier Choices

The Confirming Evidence Trap: Seeing What You Want to See

The Framing Trap: Posing the Wrong Question

Estimating and Forecasting Traps

The Three Most Common Traps for Managers

Chapter 3: GPA: G for Goal

A Shared Goal and Interdependence for success

Goal Quality

Communicating the Goal

Common Failures Regarding Goals

Notes

Chapter 4: GPA: P for Priorities

What is a Priority?

How are Priorities set?

Common Failures in Setting Priorities

Chapter 5: GPA: A for Alternatives

The Importance of Alternatives

Quality Alternatives

Forced and Voluntary Innovation

Encouraging Innovation

Common Failures Regarding Alternatives

Summary of GPA

Chapter 6: IPO: O for Objective Reasoning

What is Objective Reasoning?

How Do We Do Objective Reasoning?

Common Failures in Objective Reasoning

Chapter 7: IPO: I for Information

Looking Back to Look Forward

Information collection that wastes corporate resources

Handling Unknowns

Ongoing Course Correction

Common Failures in Information

Chapter 8: IPO: P for People

Decision Makers

Supporters

Participants

Common Failures Regarding People

Leadership Styles

Chapter 9: Conclusion

GPA Principles—Content Quality

IPO Principles—Process Quality

Bibliography

Index

End User License Agreement

Pages

iii

iv

vii

viii

ix

x

xi

xii

xiii

xiv

xv

xvi

xvii

xviii

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39

40

41

42

43

44

45

46

47

48

49

50

51

52

53

54

55

56

57

58

59

60

61

62

63

64

65

66

67

68

69

70

71

72

73

74

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

100

101

102

103

104

105

106

107

108

109

110

111

112

113

114

115

116

117

118

119

120

121

122

123

124

125

126

127

128

129

130

131

Guide

Cover

Table of Contents

Begin Reading

MANAGERIAL DECISION MAKING & LEADERSHIP

The Essential Pocket Strategy Book

Caroline Wang

Copyright © 2010 John Wiley & Sons (Asia) Pte. Ltd. All rights reserved.

This edition is published in 2010 by John Wiley & Sons (Asia) Pte. Ltd., 2 Clementi Loop, #02-01, Singapore 129809 on behalf of Jossey-Bass, A Wiley Imprint. 989 Market Street, San Francisco, CA 94103-1741–www.josseybass.com

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc. or on the Web at www.copyright.com. Requests to the publisher for permission should be addressed to the Publisher, John Wiley & Sons (Asia) Pte. Ltd., 2 Clementi Loop, #02-01, Singapore 129809, tel: [phone], fax: [phone], email: [email protected]

Readers should be aware that Internet Web sites offered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it was read.

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of the merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate.

Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

Jossey-Bass books and products are available through most bookstores. To contact Jossey-Bass directly, call our Customer Care Department within the US at 800-956-7739, outside the US at 317-572-3986, or fax [phone].

Jossey-Bass also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books.

Library of Congress Cataloging-in-Publication Data

ISBN: 978-0-470-82525-9

Preface

When I joined the workforce at IBM in the United States 30 years ago, the area of decision making greatly puzzled me. I did not have a good decision-making framework in the first decade of my career, and the quality of my decisions was hit and miss.