Managing the Millennials E-Book

Chip Espinoza

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 304

Veröffentlichungsjahr: 2016

Beschreibung

The Builders, Baby Boomers, Generation X, and Millennials—all make up workforces in every type of industry all over the world. The generational gaps are numerous and distinctly different between each age group, and Millennials have gotten a reputation for being particularly unique and often challenging. In this updated and expanded Second Edition of the popular guidebook Managing the Millennials, you'll see how Millennial traits are the same around the globe.

In fact, Millennials are more alike than any other generation before them due in large part to rapid advances in technology that let us share more experiences together. These same rapid advances are also redefining the fundamental ways businesses operate, and this revised edition includes the international perspective today's valuable leadership needs to attract and retain these high-performing workers with very different values and expectations. With fresh research and new real-world examples, the powerhouse authorial team reexamines the differences between how different generations work today in businesses around the world, with insightful exploration into what makes the Millennial generation so different from the ones that came before. The authors reveal nine specific points of tension commonly arising from clashing value systems among generations and prescribe nine proven solutions to resolve conflict and build communication, nurture collaborative teams, and create long-lasting relationships among colleagues of every age. A wealth of informative tables and convenient end-of-chapter summaries make this an invaluable everyday reference to support you:

• Making the most informed decisions with up-to-date, research-based guidance on getting the most from twenty-something employees
• Executing solutions to the most common obstacles to younger workers engaging and learning from the people who manage them
• Enhancing your skills as a job coach with practical tips and hands-on tools for coaching Millennials, including concrete action steps for overcoming roadblocks

Complete with case studies of real managers and employees interacting in every area of business, enlightening analysis of performance and behavioral patterns across generations, and easy-to-use techniques you can use right away to improve your organization, Managing the Millennials, Second Edition gives you everything you need to inspire your entire workforce to new levels of productivity.

Leseprobe

Praise for Managing the Millennials

“For any leader who is interested in passing along a legacy to future generations,

Managing the Millennials

is a must-read. This book provides practical instruction on how to relationally connect with the growing and influential workforce that will one day run the world, emphasizing a mature approach to coaching and relating—while realizing the potential for change in yourself in the process. I'm confident you will enjoy reading it, just as I did.”

—Patrick McClenahan, former president/general manager, CBS2/KCAL9, Los Angeles, CA

“As a legacy organization, we are concerned about who will carry the torch of Special Olympics forward. Our mission is relevant as ever but we really believe our future is dependent upon a new generation of athletes, coaches, volunteers, and staff grasping the vision.

Managing the Millennials

has helped our leadership team understand how to engage Millennials in the present so that we can count on them in the future.”

—Bill Shumard, president, Special Olympics Southern California

“There is an old country saying that goes—‘It ain't what you don't know that'll kill you, it's what you know for sure that ain't so.’ This book exposes misconceptions about Millennials and, in a measured and logical way, calls for managers to change their thinking and behavior in order to achieve success with this generation of workers. To ignore these findings could be fatal.”

—David Lucas, chairman of the board, The Bonita Bay Group

“What a great read! This management book offers insight and strategies to help faculty and managers better understand and work effectively with the 80 million people in their twenties entering college and the workforce this decade.”

—Dr. F. King Alexander, chancellor, Louisiana State University

“Trust is the most critical aspect of any organization. Trust not only takes time to build, but also a willingness to understand another's point of view. I was intrigued by the authors' insight on the intrinsic values of Millennials. Finding and retaining the best Millennials is critical to every business. The book has reinforced my way of thinking about this new generation and what they bring to our organization. I have made

Managing the Millennials

a must-read for my team.”

—Joseph R. Catti, president and CEO, Finemark National Bank and Trust

“Until I sat down and read

Managing the Millennials

, I don't think I fully understood the disconnect that was occurring between us. By better understanding what makes this generation tick, I've seen vastly improved communication and results.”

—Laurie Sisneros, proprietor, Spaghettini Grill and Jazz Club

“I find the observations and conclusions of this book to be extremely enlightening for anyone managing in today's world. It not only is a practical guide for getting the most out of your human resources but relevant to understanding emerging markets and trends. As the millennium generation enters the work force and marketplace, how we relate to them is critical to our success.”

—Alan Hyman, chairman of the board, Fremont Bank

“Being an ‘old school’ Boomer, this book gave me a much-needed framework to understand AND work with the ‘new school’ Millennials. As they advance into our universities and workforce, how successfully the generations interact surprisingly depends on the mind-set of us old-schoolers. By embracing the generations' differences and positively, proactively, and confidently engaging Millennials, managers can build strong, effective organizations, and business schools can provide Millennials with richer and more valuable educational opportunities.”

—Dr. Michael E. Solt, dean, College of Business Administration, California State University, Long Beach

“A great resource to help companies better understand the Millennial generation and build their leadership teams of the future.”

—Carl Lindner III, co-CEO, American Financial Group

“Being a Millennial, I rarely find a book that accurately represents my generation and at the same time, contains practical, day-to-day strategies!

Managing the Millennials

is a gem among the sea of Millennial books today. As the workplace evolves to include more of the newest generation, culture and management skills must change in response. This new edition of

Managing the Millennials

continues to help managers meet their Millennials where they are at and develop them into the leaders of tomorrow.”

—Crystal Kadakia, two-time TEDx speaker and CEO of Invati Consulting

Table of Contents

Title Page

Praise for Managing the Millennials

Copyright

Dedication

Foreword

Introduction: Close Encounters with a Different Kind

Part I: The Millennial Phenomenon

Chapter 1: The Millennials and You

The Generations at Work

What in the World Is Happening?

The Coming Job Gap

You're So Special

Bridging the Gap

Notes

Chapter 2: Aren't We All Just the Same?

So What? Isn't Every Generation the Same?

Who Gets to Do the Sense-Making and Set the Rules?

Notes

Chapter 3: The Effective Managers versus the Challenged Managers

Mind-Set

Following Up with Human Resources

Notes

Chapter 4: The Points of Tension between Managers and Millennials

Perceptual Positioning

The Consequence of Inexperience

Notes

Part II: Discover the Core Competencies for Managing Today's Workforce

Chapter 5: Be Flexible: When Letting Them Have It Their Way Makes SenseFlexing with the Autonomous

The Millennial Intrinsic Value: Work-Life Blending

The Bias of Experience

Psychological Contract

Learning from Our Success

Learning from Our Failure

Best Practice

Note

Chapter 6: Create the Right Rewards: Rewarding the Right Things in the Right WaysIncenting the Entitled

The Millennial Intrinsic Value: Reward

The Bias of Experience

Rewarding the Right Way

Rewarding the Right Things

Keeping Them Informed

Learning from Our Success

In a Nutshell

Notes

Chapter 7: Put Their Imagination to Work: They Are at the Head of the Creative ClassCultivating the Imaginative

The Millennial Intrinsic Value: Self-Expression

The Bias of Experience

Creativity and Competitive Advantage

Managerial Best Practices

Let Them Know What Happened with Their Ideas

Let Them Have Fun

In a Nutshell

Notes

Chapter 8: Build a Relationship: First Them, Then YouEngaging the Self-Absorbed

The Millennial Intrinsic Value: Attention

The Bias of Experience

Best Practices

So What Are Some Barriers to Engaging?

Something to Think About

The Transfer of Tacit Knowledge Will Not Happen without Building a Relationship

Notes

Chapter 9: Be Positive When Correcting: Fragile, Handle with CareDisarming the Defensive

The Millennial Intrinsic Value: Achievement

The Bias of Experience

Best Practices

Learning from Success

In a Nutshell

Notes

Chapter 10: Don't Take Things Personally: It Is Not Always about YouSelf-Differentiating from the Abrasive

The Millennial Intrinsic Value: Informality

The Bias of Experience

Self-Differentiating Is about You

Know Where They End and You Begin

Separateness and Togetherness

Know the Difference between Your Role and Your Person

Beware of Triangulating

Think about Your Presence

Confessions

In a Nutshell

Notes

Chapter 11: Show Them the Big Picture: The Big Picture Does Not Exist Until You Help Them See ItBroadening the Myopic

The Millennial Intrinsic Value: Simplicity