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- Herausgeber: John Wiley & Sons
- Kategorie: Ratgeber
- Sprache: Englisch
Your plain-English introduction to organisational behaviour Organisational Behaviour (OB) is the study of how people, individuals, and groups act in organisations. Whether you're studying OB, or you just want a better understanding of people at work, Organisational Behaviour For Dummies gives you all the essentials for understanding this fascinating subject. Inside you'll find out about personality and individual differences, teams and groups, personnel selection and assessment, and health and well-being at work. You'll also find out how leaders lead, how motivators motivate, and how the modern workplace is changing and evolving. * An easy-to-read introduction to organisational behaviour for business, management, and organisational psychology students * A useful reference for managers * A fascinating look at behaviour in the modern workplace Whether you're a student of organisational behaviour, a manager, or a lifelong learner with an interest in human behaviour and psychology in the workplace, Organisational Behaviour For Dummies has you covered.
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Seitenzahl: 576
Veröffentlichungsjahr: 2012
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Organisational Behaviour For Dummies®
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Table of Contents
Organisational Behaviour For Dummies®
by Cary L. Cooper, PhD, Lynn Holdsworth, PhD, and Sheena Johnson, PhD
Organisational Behaviour For Dummies®
Published byJohn Wiley & Sons, LtdThe AtriumSouthern GateChichesterWest SussexPO19 8SQEngland
Copyright © 2012 John Wiley & Sons, Ltd, Chichester, West Sussex, England
Published by John Wiley & Sons, Ltd, Chichester, West Sussex
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British Library Cataloguing in Publication Data: A catalogue record for this book is available from the British Library
ISBN 978-1-119-97791-9 (pbk); ISBN 978-1-119-95125-4 (ebk); ISBN 978-1-119-95123-0 (ebk); ISBN 978-1-119-95124-7 (ebk)
Printed and bound in Great Britain by TJ International, Padstow, Cornwall
10 9 8 7 6 5 4 3 2 1
About the Authors
Cary L Cooper is Distinguished Professor of Organisational Psychology & Health at Lancaster University Management School. He is also Chair of the Academy of Social Sciences and President of the British Association of Counselling & Psychotherapy. Cary is Editor of the journal Stress & Health and the author or editor of many books and articles in the areas of organisational behaviour, stress, and wellbeing at work. He received a CBE from the Queen in 2001 for his contribution to organisational health.
Lynn Holdsworth, PhD, is a Chartered Psychologist. She lectures in work psychology and organisational behavior to undergraduate and postgraduate students at Manchester Business School (MBS) at the University of Manchester, and is a visiting researcher at MBS and Lancaster University. Prior to her academic career, she worked in human resources and in management positions in media and advertising.
Lynn is a qualified Life Coach and advises organisations and individuals in the areas of stress, empowerment, job satisfaction, and leadership development.
Sheena Johnson, PhD, is an Occupational and Chartered Psychologist. She lectures at Manchester Business School at the University of Manchester. She teaches work psychology and organisational behavior topics to undergraduate, postgraduate, professional, and international students. She is an active researcher into the topics of stress and health, and training.
Sheena is the author of numerous journal articles and book chapters on organisational behavior topics and regularly presents her work at national and international conferences.
Authors’ Acknowledgements
From Cary: I would like to dedicate this book to all my postgraduate students who educated and stimulated me.
From Lynn: Thanks to my co-authors, work colleagues, and friends for your invaluable help and wise advice. To my husband, Phil; parents, Rita and Eric; boys, Kris and Lee; and parents-in-law, Dorothy and John. Many thanks for your support during the writing of this book.
From Sheena: Thanks to my co-authors and work colleagues for being so great to work with. Thanks to my family and friends for your continued and much-appreciated support and encouragement. Special thanks and love to my mother Elva, father Gwyn, and my two wonderful daughters, Keely and Bethan.
Publisher’s Acknowledgements
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Introduction
Welcome to Organisational Behaviour For Dummies! We already know that this book is of interest to you – not just because you’re reading this bit (although that does rather give it away), but because organisational behaviour is all about people at work. If you answer yes to the questions ‘Are you a person?’ and ‘Do you work or plan to work?’ then you can benefit from an understanding of organisational behaviour.
Organisational Behaviour For Dummies is meant to be fun to read, informative, and useful to you. We’ve bunched topics roughly into those that relate to employees, employers, and organisations, and you can dip into any topic you like without reading earlier chapters. Whether you’re studying organisation behaviour or just interested because of what you see happening in your workplace, we’re confident you’ll find information of interest in this book.
About This Book
We authors have many years’ experience (far too many to count and admit to) of teaching and training organisational behaviour topics. Our aim in this book is to introduce you to the key ideas and concepts that you’ll find both interesting and relevant to your studies.
We introduce you to the main organisational behaviour topics and explain why applying organisational behaviour principles at work can help make organisations more effective. We cover lots of relevant research and theories as we explain, but we also give lots of examples and descriptions so that the book is as much practical as theoretical.
We introduce you to the ideas and theories underpinning organisational behaviour and look at how to apply them in the workplace. You can therefore easily find out about the things you can do based on the theory we describe. We have as many years experience of applying psychology at work and working directly with organisations as we do of teaching the theory. This extensive experience is important because it means that we know the issues that are relevant to organisations, and we’ve worked with real people as opposed to just knowing the theory. We tell you theory throughout the book, but we also give practical advice about what this theory means to you as a manager.
For each topic, we cover the key points in the area, which can mean covering well-known theory and old research. You may have already heard of some of this information, but much of it is probably new to you. We include theory where we think doing so helps you understand the topic now. If ideas and practice have changed over time, we talk about those changes, too.
As well as covering essential background, we bring the topics right up to date and consider what they mean to the organisations of today, and what you can do with the information.
Conventions Used in This Book
To help you navigate through this book, we set up a few conventions:
Italics are used for emphasis and to highlight new words or defined terms.
Bold faced text indicates the key concept in a list.
Monofont is used for web and email addresses.
We try not to use jargon in this book, and when we do, we explain what we mean. We also restrict technical terms to those we think you need to know about. We’re more interested in why things happen than using fancy words to describe them.
We have a lot of experience working directly with organisations using organisational behaviour techniques. So, where relevant, we use stories from our own experience to illustrate points we’re making. Sometimes we adapt these examples to make sure that we don’t breach confidentiality, but we leave the relevant points in.
Foolish Assumptions
We assume that you’re reading this book because
You’re studying organisational behaviour and want an easy introduction to the topic.
You’re a manager who wants to better understand your own, and your employee’s, behaviour at work and how this impacts other people and the organisation as a whole.
You’re simply interested in the topic.
We don’t assume that you’ve work experience, and you don’t need experience of organisations in order to gain an understanding of organisational behaviour. Having said that, we do use a lot of examples set in the workplace when we explain topics, so you may find it easier to understand some of the things we cover if you do have work experience.
How This Book Is Organised
We include theory and real-life examples in this book and give lots of practical advice and suggestions about the topics we cover. We divided the book into five parts, and each part contains two or more chapters. The following sections outline each part in turn.
Part I: Getting to Grips with Organisational Behaviour
Before you look at the individual topics we discuss in later parts, check out Part I to get to grips with what organisational behaviour is and how an understanding of psychology and behaviour can help organisations.
This part gives you a good idea about the general topics that fall under the umbrella heading of ‘organisational behaviour’ and how people gather information on such topics (for example, through using workplace questionnaires or conducting face-to-face interviews with employees or managers). You find out here about changes that are happening in workplaces and how psychology can inform on these changes. You also start to discover how to best manage change (something we go into more detail about in Chapter 14).
Part II: All About the Employee
In Part II, we look at topics that relate to individualsand cover some of the ways in which people differ and how work can affect people.
Here, you find out about things like work attitudes, personality, and intelligence, and how they differ between people and what this means in the workplace. You explore the links between these things and behaviour at work and consider what this means for you as an employee or as a manager. You also find out how organisational behaviour can help you understand teams and groups, gain insight into why teams may fail and discover how to make your teams high performing.
Also within this part is a look at some of the negative things employees can experience at work, such as the costs and causes of stress, and how using your emotions in the workplace can negatively affect you. Throughout, we provide tips on how to manage stress.
Part III: All About the Employer
In Part III, we explore those organisational behaviour topics that we think are primarily under the control of employers.
Here, you find out about how different leadership styles influence people in the workplace and the different ways in which people can be motivated at work. You get to grips with some newer organisational behaviour topics such as the psychological contract, which is an unwritten agreement between employer and employee that can have negative consequences for both sides if broken or violated. This part also considers the importance of feeling fairly treated at work, and what can go wrong in a workplace if people feel they’ve been unfairly treated.
Part IV: All About the Organisation
In this part, we look at more general topics that affect organisations. You find out about the importance of job design, and how paying attention to job design issues can lead to more productive workplaces. You find out about organisational culture (the shared understanding in a workplace) and how important culture is, especially during times of change, and organisational change. You consider how people react to change and how to manage change.
Part IV also takes a look at the impact of an increasingly global workplace, and especially at how an understanding of different cultural values is becoming ever more important as organisations become more global. And in case that’s not enough, technology also gets a look in here – how it has changed, and is continuing to change, and what impact this change has on organisations and work.
Part V: All About Hiring and Developing People
How can organisations hire, and retain, the best people? Part V takes a look at an organisation’s key assets, people, from recruitment and assessment through to building the managers of tomorrow.
Part V delves into the variety of selection methods that are available to you and considers which of them work well and which work less well, providing advice on how you can put together a good selection process. In a similar manner, this part looks at assessment and appraisal issues and considers how you can successfully assess performance at work. Employee training and development, a consideration of the different types of training available to you and a look at how to best ensure that training transfers back to the workplace, wrap up this part.
Part VI: The Part of Tens
No ForDummies book is complete without the Part of Tens – a part full of handy chapters containing ten top topics or tips apiece. Here we offer a collection of interesting and helpful lists about hot organisational topics such as employee relations, stressed occupations, ways of managing your manager, up-and-coming organisational behaviour issues, and employee engagement.
Icons Used in This Book
Throughout this book, we use helpful icons to draw your attention to different information:
When you see this icon, we’re highlighting a key point in relation to the topic. This icon flags information we think is worth remembering.
We use this symbol to represent practical tips and ideas in relation to organisational behaviour that you may find handy.
This icon signifies something you can’t or shouldn’t do, or something you should take particular care with.
The example icon highlights a real or made-up story that illustrates the topic we’re discussing.
We use this icon sparingly, but when you see it, you find extra background or a detailed description of the topic.
Where to Go from Here
This book is an introduction to organisational behaviour. If you’re a student, you can use it to find out about the basic principles of organisational behaviour and, if you’re a manager, you’ll benefit from the helpful tips throughout on how to get the best out of your employees. Throughout the book, we introduce key organisational behaviour concepts and theories and give practical advice and tips for how to put these into practice in the workplace.
You don’t have to read this book from beginning to end (unless you really want to). We’ve organised it so that you look at employee, employer, and organisational perspectives, but each chapter also stands alone so that you can read the material in any order you like. If you’re interested in team building, head on over to Chapter 5. Likewise, if you want the lowdown on motivation, jump straight to Chapter 9 and look no further! Just use the table of contents and index to help you find exactly what you need.
We hope you enjoy finding out about organisation behaviour.
Part I
Getting to Grips with Organisational Behaviour
In this part . . .
In Part I, we introduce organisational behaviour and work psychology and explain how an understanding of psychology and behaviour can help organisations. We briefly look at the variety of topics the book covers and consider how to gather information about such topics; for example, through using workplace questionnaires or conducting face-to-face interviews with employees or managers. We also think about what’s going on in today’s workplace and why applying psychology in workplaces can help organisations to be successful.
Chapter 1
Introducing Organisational Behaviour
In This Chapter
Introducing organisational behaviour
Using organisational behaviour in the workplace
Seeing how people behave at work
The three of us writing this book (Cary, Sheena, and Lynn) are all work psychologists, which means that we use some of the principles of psychology to study people and behaviour in organisations.
When asked, we tend to describe ourselves as work psychologists rather than organisational behaviourists. Why is that? Well, introducing yourself as a psychologist is bad enough with the questions that follow (for example, can you read my mind?). Imagine calling yourself an organisational behaviourist at a party – not the best opening line! At least people have heard of psychology, and it doesn’t take too much thought to figure out that work psychology is basically psychology applied to the workplace.
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
Lesen Sie weiter in der vollständigen Ausgabe!
