Remote Work & Online Etiquette E-Book

Barbara Zehnder

• Herausgeber: tredition
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 28

Veröffentlichungsjahr: 2021

Beschreibung

REMOTE WORK, THE NEW NORMAL For some decades already, it has been pos- sible to work remotely. Remote work was discussed as the trend of the future. Today, remote work is no longer a trend but the new normal. In times of pandemic, for most of us working online, from home, in cafés and coworking spaces, across countries and continents has become the new standard. In this situation, is online etiquette a must? We certainly think so. Work from home will remain with us, also after the pandemics. It has advantages: it is location-independent, implies less travel and saves time and re- sources. The following guidelines on online etiquette are meant as pieces of advice for your appearance on professional discussion platforms and in audio and video conferences as well as writing e-mails and short messages.

Leseprobe

… REMOTE WORK, THE NEW NORMAL

For some decades already, it has been possible to work remotely. Remote work was discussed as the trend of the future. Today, remote work is no longer a trend but the new normal. In times of pandemic, for most of us working online, from home, in cafés and coworking spaces, across countries and continents has become the new standard.

In this situation, is online etiquette a must? We certainly think so. Work from home will remain with us, also after the pandemics. It has advantages: it is location-independent, implies less travel and saves time and resources.

The fundamental nature of etiquette is attentiveness and respect. Etiquette does not mean rigid rules demanding absolute submission, far from it. On the following pages we instead wish to offer you guidelines, supporting you and facilitating online collaboration, whether working from home or on the move (remote work). Unfortunately, online communication is particularly prone to misunderstandings, as – in contrast to direct personal exchange – vocal and facial expressions as well as body language become less noticeable.

The following guidelines on online etiquette are meant as pieces of advice for your appearance on professional discussion platforms and in audio and video conferences as well as writing e-mails and short messages.

We wish you all the best,

Bern and Tunis, 2021

REMOTE WORK

has never been more important. We are convinced that the way we work determines the efficiency, the satisfaction of everyone involved and ultimately the success of remote work. How do I organise myself to execute my projects successfully – from home or on the road? The following tips are designed to support you and help you to convey a professional image.

Take human nature into consideration

Isolation can be counted as one of the negative side effects of remote work. Please, keep in mind that your co-workers are real people and frequently emphasise that you value their personalities as much as the fruits of their labour. Make it your habit to address your counterpart by her/his name. Allow time for small talk at the beginning of online meetings. What is currently happening at the respective locations? How are the participants doing? And use video calls instead of audio calls, whenever your Internet connection allows it.

Clarify availability and response times

Remote work should be executed as if you were at the office, for example during fixed hours, avoiding lengthy intervals. Customers and colleagues must be able to rely on remote work arrangements, phone calls and e-mails must be handled with as much reliability as they would be at an office.

Agree with colleagues on common rules, such as when meetings should take place, which communication channels are to be used and how soon does one need to react? Also determine at what times one no longer needs to respond to e-mails and telephone calls. Clear rules simplify the cooperation.

Maintaining Employee Morale In A Remote Work Environment

Marti Fischer, Forbes

Sometimes projects have to be completed after working hours. Do not assume that others are prepared or able to do the same. Many people check e-mails reflexively even outsidenormal working hours, switching to work mode, thus interrupting a well-deserved break. Saving your e-mails and messages during the weekend, planning to send them on Monday is a lovely way to show some consideration.

Consider cultural differences