Scores on the Board E-Book

Bill Lang

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 334

Veröffentlichungsjahr: 2012

Beschreibung

JIMMY IS UNEMPLOYED AND DIRECTIONLESS, and has been roped into coaching the local junior soccer team. Peter is a struggling small businessman, trying to grow his business and find time for his family. Newly single soccer mum Elizabeth is looking for a way to stay at home, earn an income and still have time to raise her son. David is a career high-flyer on the verge of crashing and burning; his approach to leadership has put his career under threat, and makes him a poor role model for his son. Scores on the Board brings together these engaging characters through the journey of an under 11s soccer team -- the Southside Vikings. Using the 5-part Scores on the Board system, Jimmy transforms the Vikings from the easybeats of the competition into an enthusiastic and committed team of rapidly improving players. Along the way, Jimmy and parents Peter, Elizabeth and David also learn how to transform their careers and perspectives on life. Incorporating the latest research from Harvard Business School, the field of neuroscience and practices from some of the world's most successful professional sports and business teams, Scores on the Board is a simple, effective system that delivers dramatic results when applied to pursuing goals in personal development, team-building or business management. This fast-paced, entertaining story will have you cheering for the Southside Vikings and their inspiring vision of what it means to be a winner -- regardless of what the scoreboard says. With this game plan, Scores on the Board may be the best investment you ever make.

Leseprobe

Contents

About the Author

Acknowledgements

Introduction

Chapter 1: Identifying the Problem

Enter Jimmy Callan

David Tastes his Upcoming Promotion

Jimmy and David Meet Again

Soccer Training — the Old-School Way

Elizabeth Encounters Healthy Lives Ltd

Peter’s Dreams Go Down the Drain

Chapter 2: The Power Of Vision

Coach Jim in Crisis

Fred’s Destiny denied

Mutiny On the Viking Ship

Meeting the Parents

Peter Gets an Important Piece of Advice’

Convincing Your Team to’Buy In’

Jimmy Sets Some Homework ...For the Parents

Chapter 3: Setting Goals

Making the Most of Feedback

Changes On the Horizon

The Eight Secrets of Success

Trouble At the Bank for David

The Five Steps to Skill Coaching Success

Chapter 4: Identifying the Gaps

Mistakes Before Improvement

Elizabeth Takes the Plunge

The Third Secret of Soccer Success

Missing and Missed

Ask Not What your Team Can Do For you...

A Lesson in Being Proactive

Full Steam Ahead

Onwards and Upwards for the Vikings

The Penny Drops for Peter

Chapter 5: Using Feedback to Analyse Gaps

Building a Skill: Elizabeth’s First Sales Meeting

Old-school Myths Versus New-School Science

Realising Visions Through Coaching

Things Hit Rock Bottom for David McCarran

Chapter 6: Lights, Camera, ACTION!

More than Just Winning

POA Will Save the Day

The Vikings Get Their 15 Minutes of Fame

A Coach in Shark’s Clothing

If it’s Good Enough for Tiger...

David Reaches the Crossroads

Grandpa Gets a Red Card

Chapter 7: From Action Plans to Actions

David Starts his Turnaround

The Eighth Secret

Jimmy’s Career Dream is Reborn

The Greatest Game Ever

Jimmy Scores a Break

Chapter 8: The Voice Within, the Courage to Change

Owning Up and Seeking Another Shot

Listening to the Coach Within

The Courage to Ask for Help

Back in the Lion’s Den

Appendix A: Our Characters’ Journeys

Appendix B: Building a Skill Using Scores on the Board™

Appendix C: Building a Team Using Scores on the Board™

Appendix D: Building a Business Using Scores on the Board™

Appendix E: Building a Home-Based Business Using Scores on the Board™

Appendix F: Useful Websites

Praise for Scores on the Board™

From soccer pitch to sitting room, from small business to corporate board ... this book holds the keys to improving yourself and your results no matter what game you are playing.

—Giles Spackman, Finance Director, Google, EMEA

In Scores on the Board™, Bill Lang uses a simple story about a soccer team to demonstrate how his techniques can be used by any organisation to achieve high levels of success with little effort. A MUST READ for any business.

—Chris Vanderkley, Chief Financial Officer — General Electric, ANZ

This book may well become the gold standard for how to translate what we say we need to do into what we actually do for ourselves, our families and the organisations we serve.

—Tony Johnson, Partner Financial Services — Oceania Assurance Leader, Ernst & Young

An insightful read into a 5-part system which is essential reading for all team leaders and business owners.

—Geoff Greer, Executive General Manager — Business Banking, National Australia Bank

From start-ups to global brands, this book provides practical everyday examples that illustrate how to improve the performance of any team or business.

—Alan Court, Business Development, INTEL Corporation

The simple system explained in this book will help you build your skills and performance to world-class levels in world-record time!

—Dave Phua, Managing Director, Training Edge International (Singapore)

Great coaching is more than good advice — it’s a mental game. In his book Scores on the Board™, Bill Lang explores the various tactics of the game by sharing his considerable experience in easy-to-digest chunks.

—Martin Lindstrom, author ofBuyology: Truth and Lies About Why We Buy

Developing the skills to be great team players and leaders is essential for helping people maximise their potential and contribution to their organisations. This book provides each of us with the inspiration and practical strategies we need to help each other be all we can be.

—Sylvia Perrins, Chief Executive Officer, National Skills Academy Financial Services, United Kingdom

Scores on the Board™ skillfully uses the rollercoaster ride of the Vikings and their parents as the backdrop to describe the latest research on emotional leadership, learning and engagement. The practical guidelines for application to the workplace will ensure its place on the top of the desk and not on the book shelf.

—Tim Ford, Principal — Leadership Consulting, Heidrick & Struggles

As it does in this fast-paced story, the Scores on the Board™ system can work for anyone who wants to build their skills and lead their teams to greater performances — I have seen it first hand in our stores, call centres and management teams.

—Chris Bayliss, General Manager — Retail Banking, Bank of New Zealand

Around the world, the ability of our team leaders to develop their skills and engage their people is central to our business growth. This book contains the insights and practical strategies to build emotional leadership skills and continuous performance improvements.

—Peter Flavel, Global Head of The Standard Chartered Private Bank

First published 2009 by Jossey-Bass

A Wiley Imprint www.josseybass.com

John Wiley & Sons Australia, Ltd

42 McDougall Street, Milton, Qld 4064

Office also in Melbourne

© Bill Lang 2009

The moral rights of the author have been asserted

National Library of Australia Cataloguing-in-Publication entry:

Author: Lang, Bill

Title: Scores on the board: the 5-part system for building skills, teams and businesses / Bill Lang.

ISBN: 9781742169538 (pbk.)

Subjects: Teams in the workplace — Australia.

Industrial organization — Australia

Employee motivation — Australia

Dewey number: 658.4022

All rights reserved. Except as permitted under the Australian Copyright Act 1968 (for example, a fair dealing for the purposes of study, research, criticism or review), no part of this book may be reproduced, stored in a retrieval system, communicated or transmitted in any form or by any means without prior written permission. All inquiries should be made to the publisher at the address above.

Cover photos © iStockphoto.com/phildate, © iStockphoto.com/Andresr

Cover design by Brad Maxwell

Author photo by Katrina Lawrence Pty Ltd

All people, companies and events in this fable are fictitious.

Limit of liability/Disclaimer of warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

About the author

From humble beginnings in the Australian township of Sebastopol, Bill Lang has built an impressive career as an educator, international business consultant, entrepreneur and executive coach. Inspired by his earliest teachers, managers and coaches, Bill went on to accomplish great things. He achieved academic acclaim when he graduated from the University of Melbourne with a combined degree in commerce and law, and was awarded a Fulbright Fellowship and Macquarie Bank Scholarship to attend Harvard Business School. There he won the highest academic honours as a Baker scholar, became one of two Proctor & Gamble International Fellows in 1990 and served as the managing editor of Net Present Value, Harvard Business School’s career guide for MBAs.

His extensive career profile includes working as a strategist and management consultant with KPMG, AXA, Macquarie Bank and McKinsey & Company. He also co-founded the FreeOnline business in Australia and Sharinga Networks Inc., the San Francisco based technology company. Bill is the founder and CEO of Bill Lang International, which provides business improvement solutions to organisations operating in over 50 countries. More recently, the team at Bill Lang International has helped thousands of business teams around the world increase their performance through implementing the Scores on the Board™ system.

Bill credits his early mentors with instilling in him his drive to learn, and to help others perform at the highest levels possible. In addition to his executive coaching, Bill has coached numerous children’s sports teams in Australia and the United States. As a child he played soccer from under 10s to under 17s with the Sebastopol Vikings.

Bill married the girl of his dreams and they live together in Melbourne, Australia, where they are in the midst of raising three energetic children.

Acknowledgements

For all the coaches, managers, parents, players and supporters of all the family, community, sport and work teams who give the best of themselves in pursuit of their visions.

To all the scientists and researchers who every day discover more about how we can develop our skills and our souls to make a difference — please keep the discoveries coming.

To the incredible teams involved with Bill Lang International, from our clients, to our partners, to our support centre team — your enthusiasm, energy and successes on your grand adventures empower us all.

To the team at John Wiley & Sons and Jossey-Bass — thank you for your encouragement, professionalism and commitment to taking Scores on the Board™ to the world.

To my teachers, coaches, parents and mentors — thank you for your years of tireless guidance, perseverance and belief.

To Fiona, Naomi, Harrison and Mitchell — there are four letters in the word TEAM; without the four of you there would be no Team Lang.

Introduction

The more things change, the more they stay the same

In workplaces around the world, people are struggling to reach their full potential, both as individuals and as members of teams. Countless employees feel like wage slaves, and dream of a job that inspires and motivates them while providing a healthy work–life balance. Businesses large and small are getting bogged down in avoidable problems, and rarely achieve what they are capable of.

These problems are not surprising, given the uninspired and outdated conventions that dominate most workplaces. Teams face unclear goals, moving goalposts and feedback from stakeholders that is intermittent, biased, critical and delivered in an unproductive manner. All too often, managers and business owners focus on negatives that can’t be controlled, or fall victim to the belief that old habits can’t be changed. These problems are not exclusive to large organisations; many small business owners and employees face similar issues.

As if things weren’t bad enough for many alienated and frustrated employees, along comes the global financial crisis. We’re experiencing a period of unprecedented change in the type and volume of work available, with a massive restructure of industries and economies creating tens of millions of newly unemployed people. Hundreds of millions of others live (and work) in fear.

Now, more than ever, each of us must learn to improve our performance at work — both to help our organisations survive, and to ensure we’re as employable as possible.