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- Herausgeber: John Wiley & Sons
- Kategorie: Fachliteratur
- Sprache: Englisch
Strengthen your leadership skills and achieve success at work and at home with advice from a proven business leader In Start with a Win: Tools and Lessons to Create Personal and Business Success, CEO of RE/MAX Holdings Adam Contos delivers a powerful exploration of how leaders process information and lead boldly, especially (or even) during times of crisis. Packed with the practical lessons he learned as the leader of one of the most recognized real estate brands in the world, the book shows you how leaders recognize emotion, chaos, and fear and transform those negatives into opportunity. Whether you lead a team of one--yourself--ten, or 10,000 and up, you'll also find actionable advice on: * How to develop effective leadership skills by seeking out situations that require you to practice leading * Avoiding the experience of becoming overwhelmed by relying on time-tested frameworks to organize your thinking during stressful situations * Overcoming fear and self-doubt by recognizing that your doubts are only as powerful as you think they are Perfect for executives, managers, and other business leaders, Start with a Win is an indispensable resource for entrepreneurs seeking to clarify and accomplish their goals.
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Seitenzahl: 348
Veröffentlichungsjahr: 2021
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Table of Contents
Cover
Title Page
Copyright
Dedication
Introduction
PART I: IT'S YOUR CHOICE
CHAPTER 1: Attitude: You Can!
UNDERSTANDING A WIN
MAKING THE RIGHT CHOICE
LEADERS LEAD
E-CONNECTIONS
SPA FOR THE WIN
TAMING THE BEAST—YOUR EMOTIONS
EXPERIENCE THE WINS
LOOK UP, NOT DOWN
THE SKY IS YOUR LIMIT
LOCUS OF CONTROL
OWNING THE OUTCOMES
FOUNDATION FOR LEADERSHIP, BALANCE
YOUR TURN
LEADERSHIP QUALITY
TAKE ACTION
A ROOKIE COP
WINS FOLLOW A PROCESS
THE POWER OF LEADING, NOT FOLLOWING
IDENTIFY PROBLEMS FIRST
EXPECT THE FEAR
WINNING IN UNCERTAIN TIMES
PIVOT AND ACT
HOLISTIC APPROACH IS ESSENTIAL
MODEL THE RIGHT BEHAVIOR
YOUR TURN TO FIX THINGS
NOTES
CHAPTER 2: Our Missions Set the Playbook
THE SUM OF ALL OUR MISSIONS
INTIMIDATING YET POWERFUL
THE DOWNSIDE
A PERFECT (BETTER) WORLD
TAKE A CHANCE
REGRET ISN'T AN OPTION
LEARNINGS AND LESSONS MOUNT UP
EMOTIONS AND CONTROL
PAY ATTENTION TO YOUR GUT
INSTINCTS MATTER
CRUCIAL INPUT
TALKING POINTS
FAILURES ARE WINS, TOO
TOUGH TIMES
RELATIONSHIPS MAKE THE DIFFERENCE
THE ROLE OF EMOTIONS
DEBRIEFING IS ESSENTIAL
LESSONS FROM ENTREPRENEURSHIP
BUILDING YOUR BUSINESS
REAL ESTATE GRIT
CONSISTENCY WINS
ATTITUDE AND MORE RELATIONSHIPS
KNOWING WHEN TO STOP
A WORD ABOUT SUCCESS
YOUR TOOLBOX FOR THE JOURNEY
PART II: YOUR TOOLBOX
CHAPTER 3: Party With the Beast (Your Emotions)
FRIEND OR FOE?
FEAR ISN'T UNIQUE
MAJOR FORCE
TAMING THE BEAST
TAKE ACTION
OVERCOME THE FEAR
FACE IT HEAD ON
SELF-DOUBTS
FEAR: THE DEFAULT EMOTION
THE OPPOSITE OF FEAR: LOVE
THE RISK
TRUE LEADERSHIP
IDENTIFYING LOVE AND FEAR
OVERWHELM
MULTIDIMENSIONAL APPROACH
THE 80 PERCENT RULE
DON'T IGNORE CHALLENGES
EMOTIONAL CONTROL
FORGET THE EASY WAY
CHANGING YOUR MINDSET
HIT RESET
YOUR TURN
CONSCIOUS RESPONSE
HELP ALONG THE WAY
THINK POSITIVE
INTERPERSONAL RELATIONSHIPS
UNDERSTANDING
COMMUNICATION
THE STRUGGLERS
THE FLIP SIDE
NOTES
CHAPTER 4: Be a Sponge
NARC MARKETING 101
THE VALUE OF SHARING KNOWLEDGE
FREE AND WITHOUT EXPECTATIONS
MODELING THE BEHAVIOR
THE GROWTH MINDSET OR NOT
PAIN OF CHANGE
MINDSET
START WITH A WIN
WISE VERSUS SILLY
CONFUSING CHANGE WITH SUCCESS
TRY TEACHING IT
TROUBLESHOOT, DIAGNOSE, EDUCATE
SAME STEPS TO SUCCESS
IDENTIFYING OPPORTUNITIES
FREE SHARING
CHALLENGES ARE OPPORTUNITIES
A MATTER OF SYSTEMS
LOGIC, NOT EMOTION
SYSTEMS AND KNOWLEDGE
NOTE
CHAPTER 5: Leadership Learnings
AMAZING LEADERSHIP
TAKE THE TIME
FEELINGS MATTER
PERSONAL QUEST
ACCOUNTABILITY
EXPECTATIONS
CONFIDENCE
HOW TO DEVELOP CONFIDENCE
THE THREE CS OF LEADERSHIP
SET THE TONE
MORE VARIABLES
ATHLETE ANALOGY
MOST DON'T NOTICE
LITTLE BITS ADD UP
WAKE UP AND LEARN
THE GOAL: REPLACE YOURSELF
FAILURE
COPING WITH FAILURE
THE POWER OF HOW WE LEARN
TAKE THE TIME
HUGE RESPONSIBILITY
MORE OF THE BASICS
STAY HUNGRY, STAY HUMBLE
LEADING FOR A WIN
GIVE, GIVE, GIVE
POWER OF UNDERSTANDING
AVOID BATTLE
REALITY CHECK
TAME THE BEAST
HANDLING THE TOUGH
BANK ACCOUNT OF LIFE
DON'T MISS AN OPPORTUNITY
IRRITANT OR LEADERSHIP COURSE?
LOOK FOR LEADERS
WARNING SIGNS OF CRUMBLING LEADERSHIP
LEADER MORE THAN INSTRUCTOR
BEYOND TEACHING
ACTIONS, NOT JUST WORDS
THE POWER OF VULNERABILITY
NOTES
CHAPTER 6: From Chaos to Calm: Build Your Action Plans
THE BEAST IS BACK
VUCA
DON'T WAIT FOR CRISIS
SHARING YOUR VISIONS
NOTE
CHAPTER 7: Presence and Passion: For Your People and Work
TIME TO ACCEPT RESPONSIBILITY
LEADERSHIP COMPLICATIONS
WHERE ARE THE CUSTOMERS?
VISIBILITY MAKES A DIFFERENCE
VIRTUAL CHALLENGES
BUILDING TRUST THROUGH SOCIAL MEDIA
HUMANITY AND VULNERABILITY MATTER
YOU CAN DO IT!
BUILDING CONNECTIONS
OUT OF LINE
TOP OF MIND
BRANDING AND PRESENCE
BRANDS DISAPPEAR
THE VALUE OF PASSION
WEIGHT OF RESPONSIBILITIES
MORE MUSINGS OF A CHILD
OPPORTUNITIES TO LEARN AND GROW
YOUR TURN
THINK ABOUT YOUR BRAND
PATTERNS AND CONUNDRUMS
BE SELECTIVE AND HONEST
USE YOUR JUDGMENT
NOTES
CHAPTER 8: Lose the Ego
THE BEAST IS BACK
AN EXCUSE
PLAYING AS A TEAM
HUMILITY MATTERS
HANDLE WITH CAUTION
HOW DO YOU ACCEPT CRITICISM?
LISTENING SKILLS
SEIZE THE OPPORTUNITY
THE POWER OF WORDS
BREAK DOWN THE CHALLENGE
KNOW THE “NO”
MAYBE “YES”
“NO” LEADS
CROSSING THE CHASM
FALSE STARTS
TRUST BUILDING
INGRAINED
SELF-LIMITING BELIEFS
OVERCOMING “NO”
CHAPTER 9: The Trifecta: Mentor/Coach/Mastermind
THE MENTOR
THE COACH
MASTERMIND
FINDING THE RIGHT MENTOR, COACH, OR MASTERMIND
FAMILY TIES
THE VALUE OF A THIRD PARTY
GRATITUDE
CHAPTER 10: Celebrate the Wins
POWER OF HOPE
BRAIN RECALL
THE RIGHT WAY
LISTEN TO THE “SINGING”
CELEBRATING LEADERSHIP
KEY PEOPLE INDICATORS AND RETURN ON WINS
THE RIGHT WAY TO CELEBRATE
NOTES
Good Reads
Acknowledgments
About the Author
Index
End User License Agreement
Guide
Cover
Table of Contents
Title Page
Copyright
Dedication
Introduction
Begin Reading
Good Reads
Acknowledgments
About the Author
Index
End User License Agreement
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Praise for Start With a Win
“Leadership is leadership whether you are leading a SWAT team or a battalion, or are a CEO. The lessons Adam shares in this book are real-life experiences. He's a leader who has been on the battlefield, faced the overwhelming odds of competition, and come out as a leader people want to follow.
Adam is an individual with unbounded curiosity and is willing to look in many directions to be a better leader. He understands how believing in yourself and starting a step-by-step program of small steps ultimately gets a person to incredible success.”
—Dave Liniger, co-founder of RE/MAX
“With the publishing of Start With a Win, Adam Contos delivers the ultimate guide on how to make every day count. Singer Joan Baez says, ‘Action is the antidote to despair.’ Adam's thesis centers around making that action count with a belief in yourself and a focus on attitude, perspective, and mindset.”
—Ted Rubin, social marketing strategist, speaker, and co-author, Return on Relationship
“Adam's story is the quintessential American hero story—from protecting and serving the public, to protecting and serving a publicly traded company. Some will call it ‘luck’ but those of us who know, know that Adam got where he is today by putting in the work no one else was willing to put in. I'm honored to call him a friend.”
—Ryan Stewman, CEO of Hardcore Closer, sales and marketing expert, and author, GCode: How to Stay Super Focused in a World Full of Distractions
“Adam Contos is a strong and confident communicator whose determination, boldness, and successes have helped him truly understand what it means to be a leader today. The same leadership capabilities enabled his successes across diverse and distinctly different career paths—street cop, SWAT team leader, and now RE/MAX. Listen to what he has to say.”
—Barbara Kreisman, PhD, Professor Emerita and Associate Dean of Daniels College of Business, University of Denver, and partner, Intergistic Solutions Management Consulting
“In the remarkably actionable and relatable Start With a Win, Adam Contos reframes the outdated view of success as an often daunting ‘destination,’ to a series of achievable ‘wins’ that propel you toward your self-determined goals. Contos offers a real-world roadmap to move past the inevitable challenges we all face, while providing frequent dopamine hits to fuel your journey. It's a fresh take on leadership that deserves attention. Highly recommended.”
—David Avrin, president, The Customer Experience Advantage, and author of The Morning Huddle and Why Customers Leave(and How to Win Them Back)
START WITH A WIN
TOOLS AND LESSONS TO CREATE PERSONAL AND BUSINESS SUCCESS
ADAM CONTOS
Copyright © 2022 by John Wiley & Sons, Inc. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the Web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permissions.
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Library of Congress Cataloging-in-Publication Data is Available:
ISBN 9781119807070 (Hardback)ISBN 9781119807094 (ePDF)ISBN 9781119807087 (ePub)
Cover Design: WileyCover Image: © Magic marker; © Ron Dale/Shutterstock, arrows/circles;©TWINS DESIGN STUDIO/Shutterstock
To my wife and best friend, Kelly. I love you forever.
Introduction
Look in the mirror and make the conscious choice to say, “I can.” Congratulations. You're on the way to your first win.
Whatever you want to achieve in business and in life, the first step is believing in yourself. You choose to take control of your life—to succeed. That's not motivational-speak; that's real life. Wins begin with believing “I can” instead of embracing the excuses why you cannot.
I changed my own attitude and approach, and went from being a two-time college dropout to a street cop, deputy sheriff, SWAT team leader, and now CEO of a large multinational public holding company, the real estate industry giant RE/MAX.
A win isn't defined by dollars and cents or a destination; it's a journey—a series of experiences—that, done right, brings happiness along the way. No matter the business or the situation, a win simplified is a group of answers to these questions:
What is the challenge?
What is the necessary attitude to get started?
What action or actions are necessary to overcome the challenge?
Whoever you are, whatever your circumstances, whatever your business, each of us has the power to transform our lives and the lives of those around us. We can learn to lead and strive to win in all we do; or we can take the easy way—follow the herd, accept our circumstances, and never achieve our potential. Whether the goal is to improve relationships in business or in our personal lives, the choice is ours to make every day.
This isn't a book about the mechanics of buying and selling real estate. This is a playbook to help you learn how to lead—to lead yourself and lead others. In turn, that leadership creates business and opportunities to do business because people understand that leaders are problem-solvers who get things done and done right.
Each day is a new opportunity to either choose to win or opt to embrace fear and approach the day with “I can't.” Which viewpoint will you take?
Business is no different. With the onset of the pandemic and quarantine in early 2020, the real estate industry, like so many others, all but shut down. Transactions screeched to a halt. RE/MAX had two choices: do nothing and ride it out, or address the challenges and look for opportunities. We chose the latter. Many franchises and agents relied on artificial intelligence data to assess the marketplace and on virtual tours and video links to connect with clients. These leaders found a way to make it happen instead of sitting on the sidelines and watching their businesses fall apart.
In these pages, I'll share with you the playbook to create your own wins. You'll learn the fundamentals and actions required to gain the necessary skills and confidence to transform your life. I'll share stories with practical applications and suggestions on how you, too, can start with a win.
Life is a series of missions—experiences and interactions—that shape who we are and how we respond to situations and people. Whether positive experiences or learnings (the not so positive experiences), missions lay the framework for the playbook of life. Every mission matters; it's an opportunity to learn and grow. When we think about a mission's specifics, we are psychologically training ourselves in how to respond to a similar situation in the future. Within each mission we take actions, which are the solutions to the challenges. Those solutions become part of our playbook of life.
This book will help you learn why dealing with your emotions—especially fear—often sets the playing field for a mission win or not. I'll share how every interaction and every mission is a learning experience. I spent two years on the streets of metropolitan Denver, Colorado, as an undercover narcotics cop buying drugs and perfecting my marketing skills. Those missions amounted to my own sales and marketing class, which I refer to as Narc Marketing 101—some of the best sales training possible.
Start With a Win will also help you better understand the importance of sharing your knowledge and allowing others to share their wisdom with you. As an off-duty deputy sheriff working a side job, I met my business mentor in the middle of the night on a golf course under construction at the base of the Colorado mountains. He helped me understand step by step how to be a great business leader. I'll share that same knowledge with you. Each chapter will include insights as well as personal stories and takeaways you can use in the quest for your own wins.
Don't let anyone tell you, “You can't.” You can! Now let's head out on your journey.
