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Hunter Muller

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The CIO playbook, with lessons from the world's best leaders The CEO of Technology shows today's CIOs how to become exceptional leaders and bring value to their organization. By taking lessons from some of the world's best CEOs, you'll develop the traits and characteristics that drive legendary leadership. Interviews with top executives at leading global technology companies including Apple, Boeing, Direct TV, Facebook, Texas Instruments, and more provide deep and valuable insight into what it means to lead in a hyper-driven tech environment. These stories provide valuable lessons that don't come from a classroom, but only from the in-the-trenches experience of the world's best leaders--coupled with a groundbreaking leadership approach designed for the demands of today's markets, to give you the ultimate CIO handbook. You'll learn how to maximize the value of your greatest asset--your team--and how to drive performance to unprecedented levels. You'll discover how great leaders communicate business strategy across the modern enterprise, and become a driving force behind your organization's success. The IT industry is experiencing a seismic shift that is revolutionizing the way companies do business. The stakes are high, everything is in flux, and there are no guaranteed paths to success. Whether this revolution means crisis or opportunity is up to you; this book gives you a game-changing approach to IT leadership in the 21st century enterprise. * Improve the quality of your leadership and strengthen the C-suite bond * Attract top talent, build great teams, and align IT with overall strategic vision * Become the indispensable leader who consistently drives achievement * Integrate technology and business strategy to become a high-value CIO Modern CIOs face a radically new array of leadership challenges in today's ultra-competitive, highly volatile markets; are you capable of leading the charge to the top? The CEO of Technology offers a visionary approach and the wisdom of experience to help you join the ranks of great leaders.

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Veröffentlichungsjahr: 2017

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Table of Contents

COVER

TITLE PAGE

PREFACE CREATING A CULTURE OF GENIUS: LEAD, REIMAGINE AND REINVENT

Genius as a Core Capability

ACKNOWLEDGMENTS

INTRODUCTION ARE YOU READY FOR 2030?

The Burning Platform

Pressure to Innovate

Speed, Agility, and Creativity

Critical Insights

Call to Action

How This Book Is Structured

Chapter 1: Qualities of Courageous Leadership

Do You Have the Courage to Lead Your Team to Greatness?

Michael Dell: 5 Tips for CIOs to Lead Digital Transformation Strategies

Transforming IT for the Digital Age

The Building Blocks of Digital Transformation

Are You a Great Leader, or Just along for the Ride?

Empowering a Fearless and Purpose-Driven Team

SAP Relies on Culture of Innovation and Excellence to Stay Ahead

The Modern CIO Is a Tech Investor, Not Just a Tech Consumer

Taking Your Seat at the Table with the Board

When Pitching New Ideas, Bring Prototypes and Working Demos

Understanding the Difference Between Innovation and Disruption

Rethinking the Concept of Bimodal IT

Learning Valuable Lessons about Collaboration from the World's Largest Staffing Firm

Great CIOs Strive to Emulate Great CEOs by Focusing on Essential Leadership Skills

Chapter 2: What Keeps the CEO up at Night

Modern CEOs Want Dependable Partners

What Does It Mean to Be the Chief Digital Officer of a Major Global Enterprise?

Digital Transformations Will Echo Far and Wide

GE: An Industry Giant Continues to Transform and Evolve

The Shift to Digital Business Creates Incredible New Opportunities for Collaborative CIOs

Understanding How Technology Drives Business Growth Is Critical to Market Success

Driving Secular Change in the Modern Enterprise

Are Tech-Savvy CEOs a Help or a Hindrance to the Modern CIO?

Five Critical Qualities of World-Class CIO Leadership in the Modern Global Enterprise

Chapter 3: Driving Innovation across the Enterprise

Creating Value through Test Labs and Sandboxes

Supporting Incremental Innovation

Spearheading a Data-Driven Cultural Transformation

Fostering Open Innovation to Drive New Growth Opportunities

Fresh Approaches to Kickstarting Innovation

The CIO as Chief Disruption Officer

Chapter 4: Leaders of Transformational Change

As Connected Global Economy Grows, CIOs Rise to Meet the Challenge

Detroit Sees Its Future in Digital, Delivering Superior Customer Experiences

IoT Governance Challenge: Looking for “One Throat to Choke”

IT Leaders Create Tangible Business Value and Deliver World-Class Customer Experiences

Courageous Leadership Builds on a Solid Foundation of Skill, Experience, and Trust

Are You Catching Up to the Cloud or Leading the Way?

At CarMax, Technology Drives Great Business Outcomes with Transparency and Customer Focus

Transformative Change Is a Universal Phenomenon

Building Strong Bridges across the Enterprise with Humanity and Humility

Are Your Enterprise Apps Ready for the Cloud?

The Big Pivot: How Apple is Rocking Our World

Soon, BYOD Will Include Cars

What Tech Execs Can Learn from Google's Driving Lessons

Note to the C-Suite: IT Glitches and Outages Damage a Company's Reputation and Bottom Line

Can Big Blue Reclaim a Leadership Role among the World's Titans of Technology?

Chapter 5: Elevation and Career Ascent

Contributing Value to the Board

The New Leadership Mandate in the Digital Economy

Leading by Example

Redefining IT Teams in the Modern Enterprise

Is It Time for a New Game Plan?

Partnering with Academia on STEM/STEAM/STREAM Development

The Transformational Career Path

Rethinking Career Development for Millennials

The Art of Self-Promotion

No Executive Is Immune from Disruption

Chapter 6: The “Eyes and Ears” of the Enterprise

As Trusted Senior Advisors, CIOs Serve Critical Roles

Nurturing Intellectual Curiosity to Assemble a World-Class Cybersecurity Team

Looking beyond the Four Walls of IT and Seeing a World of Competitive Markets

Great CIOs Know the Three Flavors of Disruption and How to Leverage Disruption to Create Value

Twenty-First-Century CIOs Need Split Personalities to Balance Continuity and Growth

Fully Engaged IT Leaders Drive Business Growth and Value in Highly Competitive Markets

Intel Takes Another Look at Gordon Moore's Famous Law

Interacting Successfully with Senior Management

“We Have to Be Very Comfortable with Being Uncomfortable”

Great CIOs Create Highly Effective Teams to Drive Value for the Modern Enterprise

Chapter 7: Building a Robust Network of Partners

Leveraging the Partner Network for Digital Transformation Success

Playing a Central Role in Enterprise Transformation

Don't Underestimate the Difficulties of Digital Transformation

Driving Business Transformation via Process Revolution

Chapter 8: Key Takeaways

RECOMMENDED READING

MEET OUR EXPERT SOURCES

Snehal Antani

Ingrid-Helen Arnold

Ramón Baez

Asheem Chandna

Guy Chiarello

Lee Congdon

Jason G. Cooper

Mignona Cote

Kirsten Davies

Dana Deasy

Scott Fenton

John Foley

Pat Gelsinger

Clark Golestani

Kevin A. Haskew

Patty Hatter

Shawn Henry

Zack Hicks

Adriana Karaboutis

Timothy Kasbe

Ralph Loura

Shamim Mohammad

Tom Peck

Mark Polansky

John Rossman

Bernadette Rotolo

William Ruh

Kevin Sealy

Naresh Shanker

Raj Singh

Jim Swanson

Joe Topinka

Michael Wilson

Deanna L. Wise

ABOUT THE AUTHOR

ABOUT HMG STRATEGY

About CELA

INDEX

END USER LICENSE AGREEMENT

Guide

Cover

Table of Contents

Begin Reading

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E1

Founded in 1807, John Wiley & Sons is the oldest independent publishing company in the United States. With offices in North America, Europe, Asia, and Australia, Wiley is globally committed to developing and marketing print and electronic products and services for our customers' professional and personal knowledge and understanding.

The Wiley CIO series provides information, tools, and insights to IT executives and managers. The products in this series cover a wide range of topics that supply strategic and implementation guidance on the latest technology trends, leadership, and emerging best practices.

Titles in the Wiley CIO series include:

The Agile Architecture Revolution: How Cloud Computing, REST-Based SOA, and Mobile Computing Are Changing Enterprise IT

by Jason Bloomberg

Architecting the Cloud: Design Decisions for Cloud Computing Service Models

by Michael J. Kavis

Big Data, Big Analytics: Emerging Business Intelligence and Analytic Trends for Today's Businesses

by Michael Minelli, Michele Chambers, and Ambiga Dhiraj

The Big Shift in IT Leadership: How Great CIOs Leverage the Power of Technology for Strategic Business Growth in the Customer-Centric Economy

by Hunter Muller

The CEO of Technology: Lead, Re-imagine and Invent to Drive Growth and Value in Unprecedented Times

by Hunter Muller

The Chief Information Officer's Body of Knowledge: People, Process, and Technology

by Dean Lane

CIO Best Practices: Enabling Strategic Value with Information Technology (Second Edition)

by Joe Stenzel, Randy Betancourt, Gary Cokins, Alyssa Farrell, Bill Flemming, Michael H. Hugos, Jonathan Hujsak, and Karl Schubert

The CIO Playbook: Strategies and Best Practices for IT Leaders to Deliver Value

by Nicholas R. Colisto

Cloud Computing and Electronic Discovery

by James P. Martin and Harry Cendrowski

The Complete Software Project Manager: Mastering Technology from Planning to Launch and Beyond

by Anna P. Murray

Confessions of a Successful CIO: How the Best CIOs Tackle Their Toughest Business Challenges

by Dan Roberts and Brian P. Watson

Enterprise Performance Management Done Right: An Operating System for Your Organization

by Ron Dimon

Executive's Guide to Virtual Worlds: How Avatars Are Transforming Your Business and Your Brand

by Lonnie Benson

Information Governance: Concepts, Strategies, and Best Practices

by Robert F. Smallwood

IT Leadership Manual: Roadmap to Becoming a Trusted Business Partner

by Alan R. Guibord

Leading the Epic Revolution: How CIOs Drive Innovation and Create Value Across the Enterprise

by Hunter Muller

Managing Electronic Records: Methods, Best Practices, and Technologies

by Robert F. Smallwood

On Top of the Cloud: How CIOs Leverage New Technologies to Drive Change and Build Value Across the Enterprise

by Hunter Muller

Straight to the Top: CIO Leadership in a Mobile, Social, and Cloud-based World (Second Edition)

by Gregory S. Smith

Strategic IT: Best Practices for Managers and Executives

by Arthur M. Langer and Lyle Yorks

Transforming IT Culture: How to Use Social Intelligence, Human Factors, and Collaboration to Create an IT Department That Outperforms

by Frank Wander

Unleashing the Power of IT: Bringing People, Business, and Technology Together (Second Edition)

by Dan Roberts

The U.S. Technology Skills Gap: What Every Technology Executive Must Know to Save America's Future

by Gary J. Beach

THE CEO OF TECHNOLOGY

Lead, Reimagine, and Reinvent to Drive Growth and Create Value in Unprecedented Times

 

 

 

HUNTER MULLER

 

 

 

 

 

 

Copyright © 2018 by Hunter Muller. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the Web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at www.wiley.com/go/permissions.

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

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Library of Congress Cataloging-in-Publication Data

Names: Muller, Hunter, author.

Title: The CEO of technology : lead, reimagine, and reinvent to drive growth and create value in unprecedented times / by Hunter Muller.

Description: Hoboken, New Jersey : John Wiley & Sons, Inc., [2018] | Series: Wiley CIO | Includes index. |

Identifiers: LCCN 2017046172 (print) | LCCN 2017052892 (ebook) | ISBN 9781119276319 (pdf) | ISBN 9781119276357 (epub) | ISBN 9781119270232 (cloth)

Subjects: LCSH: Information technology—Management. | Technological innovations—Management. | Chief information officers. | Chief executive officers. | Leadership.

Classification: LCC HD30.2 (ebook) | LCC HD30.2 .M849464 2018 (print) | DDC 658.4/2—dc23

LC record available at https://lccn.loc.gov/2017046172

Cover Design: Wiley

Cover Image: © ChrisHepburn/iStockphoto

For Brice and Chase

PREFACECREATING A CULTURE OF GENIUS: LEAD, REIMAGINE AND REINVENT

I've spoken often about the challenges facing Apple in markets where functionality is more highly valued than aesthetics. I've also written about how the spirit of Steve Jobs lives on in every Apple product. When you pick up an Apple device, you feel a magical connection with a legendary genius.

That's why I'm not too worried about the future of Apple. Yes, Apple will face increasingly harsh competition from other tech giants such as Google, Facebook, Microsoft, and Amazon. But Apple will survive, and here's why: Apple has a culture of genius.

The genius culture knows no limits. The genius culture dreams the impossible. The genius culture sets the imagination free and lets it run wild. The genius culture has no boundaries. It is truly global and universal. It's a leader, not a follower.

I sincerely believe in its long-term value as a foundational element in strategic leadership and business growth.

The culture of genius unlocks unlimited potential, not only within the organization, but also beyond its boundaries. It is a culture that drives and enables continuous improvement and reinvention. It is a platform for creative disruption and relentless innovation in core, adjacent, and new markets. Essentially, it is a culture that radically expands potential and continually opens doors to growth.

It is also a learning culture, in the sense that you're never relying totally on your own abilities and knowledge. Establishing and sustaining a culture of genius requires a steady intake of new information. You are always in the learning mode, always looking for new ideas and new trends that can be turned rapidly into new products and services.

The culture of genius is a virtuous circle, fed by learning, analyzing, developing, and testing—all at extremely high speed. The goal is getting new products and services to market before your competitors even realize there's a need for those products!

Continuous innovation requires incredible levels of discipline, strength, and agility. From my perspective, those qualities are now table stakes. If you don't have them, you're not really in the game. But you need a culture of genius that consistently supports, encourages, embeds, and rewards those qualities over the long haul. It can't be a two-week program; it needs to become the deep culture of the organization.

Genius as a Core Capability

What do companies like Apple, Amazon, Facebook, and Tesla have in common? The answer is simple: They have a culture of genius.

The culture of those companies is their core strength. It's the foundation upon which they build and achieve incredible success, year after year. Cultures of genius don't sit still; they lead, innovate, reimagine, and reinvent the world around them.

Make no mistake: A genius culture doesn't just happen. It's not an overnight phenomenon. It takes years of courage, discipline, hard work, and effort to build a genius culture and to grow it successfully. It requires visionary leadership and deep understanding of how modern markets work.

It also takes nerves of steel. Building a genius culture isn't a part-time job. It requires your attention, your presence, and your commitment.

I sincerely believe that the genius culture concept is both real and valuable. I invite you to join our quest to learn more about the culture of genius, and to join our explorations as we look for the core traits of genius in the twenty-first century.

I'll take it a step further: Organizations that build and nurture cultures of genius will thrive and succeed; organizations that stick with the status quo will wither and die.

The value proposition is clear: Companies with a culture of genius will perform at levels that are far above their rivals. They will leave their competitors in the dust, wondering what happened.

Having a culture of genius enables your organization to recognize subtle shifts in markets, respond rapidly with practical go-to-market strategies, and capture first-mover advantages before anyone else is even aware of the opportunities.

A culture of genius creates its own momentum, racing ahead of the pack and establishing front-runner status. Instead of following the herd, you inspire, uplift, and motivate your teams, your business partners, your supply chains, and your customers to continually seek the next level of greatness.

A culture of genius isn't afraid of the future—it embraces the future and revels in its unlimited potential.

ACKNOWLEDGMENTS

This is my fifth book, and like its predecessors, this book represents several years of in-depth research and analysis.

I am honored to acknowledge the contributions of our expert sources, who shared their time, insight, and experiences freely and without reservation. I personally thank Snehal Antani, Helen Arnold, Ramón Baez, Asheem Chandna, Guy Chiarello, Mignona Cote, Lee Congdon, Jason Cooper, Kirsten Davies, Dana Deasy, Scott Fenton, John Foley, Pat Gelsinger, Clark Golestani, Patty Hatter, Kevin Haskew, Shawn Henry, Zack Hicks, Adriana Karaboutis, Tim Kasbe, Ralph Loura, Shamim Mohammad, Tom Peck, Mark Polansky, John Rossman, Bernadette Rotolo, Bill Ruh, Kevin Sealy, Raj Singh, Naresh Shanker, Jim Swanson, Joe Topinka, Michael Wilson, and Deanna Wise for contributing their expertise and wisdom to this book.

I also thank my excellent team here at HMG Strategy: Kimberly Ball, Darien Bisson, Travis Drew, Tom Hoffman, Melissa Marr, Peggy Pedwano, Lindsay Prior, and Kristen Sciliano.

Additionally, I thank Mike Barlow, who served as editorial director on this book project. Mike's professional advice and guidance were invaluable.

And of course, I thank my editor, Sheck Cho, for his generous support and dedication over the many years we've worked together.

INTRODUCTIONARE YOU READY FOR 2030?

Roughly 2 million years ago, our Stone Age ancestors discovered how to control fire. Ever since, progress and innovation have defined human culture. We invented the crossbow, printing press, steam engine, electricity, internal combustion engine, air travel, atomic power, digital information technology, and space travel. Each invention rocked our world and moved us further into an unknown future. Despite our uncertainty, we keep moving forward.

Think of the amazing visionaries who have shaped our modern world: Newton, Watt, Curie, Einstein, Edison, Ford, Gates, Jobs, and Musk. They saw the future and they remade the universe. They are the role models and the avatars of meaningful progress and transformation.

Today, the pace of innovation is accelerating at a rate that would have been simply unimaginable 10 years ago. By 2030, the world will be a completely different place than the world our parents knew.

Artificial intelligence, bioengineering, ubiquitous computing, advanced manufacturing, driverless cars, drones, nanobots, blockchain, and new financial technologies (fintech) will fundamentally and profoundly transform every aspect of our lives.

So here's my question: Are you ready for 2030? Are you making the right investments and focusing on the right strategies for a world that does not resemble anything we could have imagined in the past? Are you preparing for a future of unprecedented change and transformation, at every level of society and across all industries?

If you're not, you and your company will not survive. You will be swept away by a flood of competitors who have learned how to innovate more quickly and more effectively. You will face a deluge of competition from companies that are more nimble, more agile, and more able to capitalize on new ideas quicker than you can.

This isn't idle speculation. This is both a challenge and a warning: Innovate or die. Yes, it's difficult to predict the future. But it's not difficult to predict that the success of your enterprise will depend on your ability to prepare for future scenarios that are wildly different from anything we are experiencing today.

Are you ready for that kind of change and transformation? Do you have the infrastructure, the talent, and the resources necessary to move swiftly and take advantage of opportunities at the moment they arise? Do you have the courage, expertise, and experience necessary to create new markets for new kinds of products and services? Are you ready to lead the revolution, and not just follow the herd?

From my perspective, the greatest and most effective leaders are also the most visionary leaders. So let's begin by asking this question: What's your vision for 2030?

The Burning Platform

We live in unprecedented times. Markets are chaotic. Consumer demand is unpredictable. Product cycles have tightened drastically. Regulations, rules, and guidelines are changing rapidly. Everywhere you look, there is turbulence and upheaval. With amazing force and astonishing speed, the paradigm has shifted.

As leaders, we face continuous disruption and extremely rapid transformation. The C-suite and board of directors look to the CIO for expert guidance and flawless execution.

Ask yourself: Are you ready for your next meeting with the C-suite? Are you ready for your next meeting with the board of directors?

Do you have the passion, commitment, energy, and motivation to lead your organization through truly perilous times?

Are you genuinely interested in people? Do you understand what people need to do their best work? Are you willing to help the people around you succeed and thrive? Are you generous, collaborative, and cooperative? Do you have the stamina and skills required to lead high-performance teams?

Never before have the stakes been so high. The risks are clear: Make the wrong decision and your company will fall behind, suffering potentially irreparable damage to its brand and reputation.

Pressure to Innovate

The C-suite faces crushing pressure to create and deliver innovative business strategies for growth and success in modern competitive markets.

CIOs and chief information security officers (CISOs) confront a daunting array of challenging tasks and responsibilities. Expectations have risen dramatically: The digital customer experience must be fast, flawless, and completely secure.

Speed, Agility, and Creativity

For the twenty-first-century enterprise, success will depend on speed, agility, creativity, and excellence at all levels. But achieving phenomenal success will require more than just strong business acumen and superior leadership skills—it will require true digital fluency and an extraordinarily deep understanding of new technology.

This book provides a meticulously detailed roadmap to success in the age of digital transformation. It is written expressly for top executives, board members, investors, innovators, and entrepreneurs. It is a uniquely valuable collection of insight, experience, and first-hand knowledge, collected from the very best minds of our generation and gathered into one absolutely essential book.

I invite you to join me on a journey of discovery. This book will enhance and deepen the wisdom, experience, and insight that you already possess. It will make you a better, more focused, and more successful leader.

Critical Insights

In this book, we will dive deeply into key imperatives that define the CIO's mission in the modern enterprise, such as:

Reimagining the digital customer experience and delivering value at every touchpoint across the enterprise

Enabling innovation and empowering the CEO's vision for growth in core, parallel, and new markets

Security across the enterprise and beyond

Hiring and retaining top talent

Simplifying IT and making it easier to use

Building strong partnership across the C-suite and with strategic vendors

Creating an agile culture focused on speed to cash, performance, and innovation

Call to Action

This is my fifth book on the critical subject of technology executive leadership. It introduces a game-changing and truly visionary approach to the challenges of integrating innovative technology and modern business strategy to generate value for the twenty-first-century enterprise.

It is absolutely imperative for technology executives to become exceptional leaders and great communicators of business strategy across the modern enterprise.

IT is experiencing a seismic shift of incredible magnitude. Compared to the IT transformations of the 1990s and 2000s, today's events seem truly revolutionary. The stakes are higher, everything is in flux, and there are no guaranteed paths to success.

Great CIOs, CTOs, and CISOs are great team leaders. They are like great CEOs—they understand that it's always about the people. New technology is fine, but great people are the key to winning. Every great CEO knows that, and great CEOs surround themselves with the best talent available.

Here are some of the questions we will answer in this book:

What are the qualities that CEOs want most from their CIOs, CTOs, and CISOs?

How do senior tech executives create an enduring culture of leadership that will sustain the enterprise over several generations?

What are the attributes needed to innovate in core, parallel, and new markets?

What's required for nurturing a true culture of innovation?

How do you accelerate transformation in the modern digital enterprise?

What are best practices for institutionalizing a security-focused mindset throughout the enterprise?

What are the qualities and attributes necessary for building world-class partnerships?

What are the best strategies for simplifying IT and removing complexity from systems?

How do you create a durable culture for achieving optimal speed to performance, speed to innovation, and speed to cash?

How This Book Is Structured

This book is divided roughly into two main sections. The first part (Chapters 1 through 4) features our signature interview-based approach to research. It is pure peer-to-peer knowledge transfer, based on one-to-one conversations with top executives and leaders representing industries and businesses all over the world.

The second section (Chapters 5 through 7) features deeper dives into the various challenges and opportunities facing modern CIOs and other technology executives. You will find both sections highly useful, readable, and filled with actionable ideas and insight gathered from the “best of the best” leaders in our industry.

Chapter 8 is “Key Takeaways,” which summarizes the main lessons we learned from our research. It is essentially a “cheat sheet” of important knowledge we acquired during the process of writing this book.

Following the pattern established in my previous books, we have included short biographies of our expert sources at the end of The CEO of Technology. You'll find the bios themselves to be highly useful sources of information.

Chapter 1Qualities of Courageous Leadership

Do You Have the Courage to Lead Your Team to Greatness?

Over the past 12 months, my research has focused on exploring the value of courage in leadership. At our CIO Executive Leadership Summits, we've spent hours talking about the qualities required for leading IT teams to greatness, higher levels of achievement, and superior performance.

We've come a long way since the days when we simply assumed that some people were born for leadership roles and others weren't. Yes, it still takes talent and the right temperament to become a great leader. But it also takes experience and the willingness to learn. You need an open mind and trusting heart to guide your IT team across today's landscape of unprecedented disruption and continuous innovation.

Our research points to five foundational pillars of courageous leadership:

Innovation

Security

Talent

Simplification

Trust

Innovation is the combination of invention and economic value. It's never just about new technology; there's always a business driver. Great CIOs and IT leaders understand that successful companies are fueled by continuous innovation. In highly volatile markets that are easily disrupted, innovation is the only proven strategy for beating the competition.

Security