TouchPoints E-Book

Douglas Conant

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Serie: J-B Warren Bennis Series
• Sprache: Englisch

Seitenzahl: 212

Veröffentlichungsjahr: 2011

Beschreibung

A fresh, effective, and enduring way to lead—starting with your next interaction

Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these—and every point of contact with other people—are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop "TouchPoint" mastery by focusing on three essential components: head, heart, and hands.

TouchPoints speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless activity in individuals and entropy in organizations into focused energy—one magical moment at a time.

Leseprobe

Table of Contents

More Praise for TouchPoints

A Warren Bennis Book

Books in the Warren Bennis Signature Series

Title Page

Copyright

Editor's Note

Foreword

Preface

Why This Book

About This Book

Chapter 1: The Power of TouchPoints: The Action Is in the Interaction

Three Variables, One TouchPoint

My Issue, Your Issue, or Our Issue

The Potential of a TouchPoint

The Exponential Effect of a TouchPoint

Tough-Minded on the Issue, Tender-Hearted with People

What's Your Approach?

The Point Is …

Chapter 2: The Commitment to Mastery: The Choice Is Yours

Barriers to Mastery

Make Time for Mastery

The Mastery Essentials

Missing the Mark

Check How You Are Doing

Make a Promise to Yourself

The Point Is …

Chapter 3: Use Your Head: The Commitment to Inquiry

Models Guide Our Behavior

Models, Models, Everywhere

The Campbell Leadership Model

Make a Commitment to Inquiry

Be Consistent and Flexible

The Point Is …

Chapter 4: Use Your Heart: The Commitment to Reflection

Lead with Your Head and Your Heart

Answer the Questions of the Heart

The Point Is …

Chapter 5: Use Your Hands: The Commitment to Practice

The Power of Practice

A Shared Understanding

Lead with Listening

Follow Through with Speaking

Lift Your Game

The Point Is …

Chapter 6: Mastering the Touch: How Can I Help?

Four Magic Words: “How Can I Help?”

The TouchPoint Triad

Follow Through: “How Did It Go?”

The Four A's of an Effective TouchPoint

How Can I Do Better Tomorrow?

The Point Is …

Coda

Recommended Reading

Acknowledgments

About the Authors

Index

More Praise for TouchPoints

“In this day and age, it's easy to assume that all leadership concepts have been discovered and written about. Then along comes TouchPoints, with an idea as simple as it is powerful: interactions with people matter, and you can become a much better leader by taking advantage of these opportunities. I'm putting this to work Monday morning.”

— Jon Spector, CEO, The Conference Board

“Tremendous! Conant and Norgaard have written a masterpiece on leadership. Simultaneously filled with profound wisdom and practical application, this book demonstrates how our moment-to-moment interactions with others are really opportunities to listen, learn, teach, and understand the pulse of our people and organization. This remarkable book will forever change how we view the work of leadership.”

— Stephen M. R. Covey, Author of The New York Times and #1 Wall Street Journal best-selling book, The Speed of Trust

“Thinking about leadership as managing an ongoing series of TouchPoints is a fascinating concept. What you once considered to be interruptions will be appreciated as the serious stuff of business, to be managed and used every day.”

— Shelly Lazarus, Chairman, Ogilvy & Mather Worldwide

“TouchPoints is a glorious gem of a book about the real work of leaders—the daily, in-the-moment, right-now actions that bring mastery to every interaction. Conant and Norgaard write with ease and elegance, presenting a powerful and positive message about how the smallest actions can have the biggest impact. is packed with practical tips on how you can use your head, hands, and heart to more fully engage those you lead. It's a book you'll want to savor, use, and reuse.”