Toxic People E-Book

Marsha Petrie Sue

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Sprache: Englisch

Seitenzahl: 257

Veröffentlichungsjahr: 2011

Beschreibung

Praise For Toxic People "From corporate America to the smallest business owner, this book should be mandatory reading because it provides toxic relief that will put money in your pocket and calm in your personality. A dose of this reading would enhance the success of business school students and smooth out a few bumps in a rocky marriage." --Richard L. Labrum, Vice President, Wealth Management, Smith Barney "If you're just sick to death of those people who zap the energy right out of you, Marsha has the cure! In no-nonsense terms, she gives us the prescription for dealing with toxic people. She mixes in the right dosage of personal experience, humor, and practical advice to create a compelling message that is highly relevant in our personal and professional lives. I highly recommend this book to everyone interested in cleaning up toxic behaviors!" --John Ryan, Vice President, American Express "Marsha Petrie Sue is the Muhammad Ali of communicators. She can dance and look pretty, and she uses the entire ring, but she knows how and when to land a knockout punch. If you have bad relationships, you'll learn why. This is charm school with live ammunition!" --David Rawles, founder and President, Career Solutions, Inc. "Marsha Petrie Sue's 'take the bull by the horns' approach to self-realization and, if so chosen, self-improvement, is the antidote to today's wimpy leadership malaise. She takes readers by their collars, looks them straight in the eyes, and tells them in no uncertain terms that their key to both personal and professional happiness is attainable only through critical self-evaluation and the will to transcend their current situations." --Randy O'Neill, Senior Vice President, Lancer Insurance Company "She has done it again! She gives us permission to 'sack the toxic people' who suck out our energy. Take Marsha's ticket to freedom: give yourself permission to send the toxic people on their not-so-merry way!" --Dr. Geoff Haw, Consultant, Sagacity Services, Australia "Marsha always finds a way to deliver the most difficult messages in a humorous way (this book is one example). You will be able to apply this book in everyday life and anywhere you encounter people!" --Tina Aguirre, Senior IT Manager, oil and energy company

Leseprobe

Table of Contents

Praise

Title Page

Copyright Page

Preface

Acknowledgments

CHAPTER 1 - A Hair in Your Biscuit

Try a Little TLC—Take It, Leave It, or Change It

External Use of TLC

Liar Liar, Pants on Fire

Extra Tip: Be Trusting

CHAPTER 2 - Doesn’t Work Well with Others

Don’t Try to Change People

Quit Knee-Jerking

Control Ugly Outcomes

Dump the “Yabit Habit”

Watch Your Mouth

Attitude Does Count

CHAPTER 3 - The Steamroller

Take I: How They Sound

Names Will Never Hurt Me

What to Look For

The Message the Steamroller Sends

The Payoff for the Steamroller’s Toxic Behavior

Survival Tactics

What to Say

Behaviors to Avoid

Take II: How It Should Sound

CHAPTER 4 - The Zipper Lip

Take I: How They Sound

Names Will Never Hurt Me

What to Look For

The Message the Zipper Lip Sends

The Payoff for the Zipper Lip’s Toxic Behavior

Survival Tactics

What to Say

Behaviors to Avoid

Take II: How It Should Sound

CHAPTER 5 - The Backstabber

Take I: How They Sound

Names Will Never Hurt Me

What to Look For

The Message the Backstabber Sends

Survival Tactics

What to Say

Behaviors to Avoid

Take II: How It Should Sound

CHAPTER 6 - The Know-It-All

Take I: How They Sound

Names Will Never Hurt Me

What to Look For

The Payoff for the Know-It-All’s Toxic Behavior

Survival Tactics

What to Say

Behaviors to Avoid

Take II: How It Should Sound

CHAPTER 7 - The Needy Weenie

Take I: How They Sound

Names Will Never Hurt Me

What to Look For

The Message the Needy Weenie Sends

The Payoff for the Needy Weenie’s Toxic Behavior

Survival Tactics

What to Say

Behaviors to Avoid

Take II: How It Should Sound

CHAPTER 8 - The Whine and Cheeser

Take I: How They Sound

Names Will Never Hurt Me

What to Look For

The Message the Whine and Cheeser Sends

The Payoff for the Whine and Cheeser’s Toxic Behavior

Survival Tactics

What to Say

Behaviors to Avoid

Take II: How It Should Sound

CHAPTER 9 - Planning for Toxic Spills

Strategies to Reduce Fear

Face Down Fear!

Focus on Resolution

Drama Queen

CHAPTER 10 - Plotting Toxic Cleanup

Habits for VIP Communication

Plotting to Manage Toxic Bosses

CHAPTER 11 - Listen Up!

Ears and Brains

Listening Scoreboard

Three, Two, One ... Blast Off

Survival Tactics

Huh? Your Challenge

CHAPTER 12 - Control the Uncontrollable

Control Your Job

Control Others

Control Yourself

Control It All

CHAPTER 13 - Toxic Customer Service

Winning Over a Toxic Client

Reverse the Scenario

External and Internal Testing

All a Toxic Client Wants Is ...

CHAPTER 14 - Mental Looting

Look to Ben

Toxic Soup

Yes-o-Meter

How to Say No without Feeling Guilty (or Getting Fired)

Defensive People Are Looters

Arguing

Counseling and Coaching

Asserting Yourself

CHAPTER 15 - Toxic Infections

Triage: Are You Infected?

Healing Toxic Infections

Depression Infection

CHAPTER 16 - Ruffled Feathers

Caged?

Women Take Care; Men Take Charge

Toxic E-Mail

CHAPTER 17 - On a Personal Note

One Day at a Time!

Toxic Kids Learned from Toxic Adults

It’s Okay to Laugh at Yourself

Don’t Become Toxic When a Loved One Dies

Take Personal Responsibility for Kids

Cyberbullying

Decontaminating—Your Personal Responsibility

CHAPTER 18 - Survivor

Leader Checklist

Employee Checklist

Survivor Checklist

About the Author

Praise forToxic People

“This may be the best book available on how to deal effectively with really difficult people. It could save your sanity and maybe even your career.”

—Brian Tracy, author, The Power of Charm

“I guarantee you will see people you know in this book. While there are many books on leadership and personal accountability, this one truly resonates in reality and practicality. Toss the duct tape and get the book. I did.”

—Jack Stroud, Executive Director, Vorys Sater Seymour and Pease LLP

“Toxic people—how about toxic patients! As a plastic surgeon, my goal is to make people look better, but most especially feel better about themselves. Most times I succeed, but when I fail, I can encounter the toxic fumes of everyday life. Petrie Sue’s book candidly reveals how toxic personalities redirect their venom into business and professional relationships, and she teaches us how to avoid letting those issues interfere with a successful outcome. A must-read for anyone in the people business.”

—Martin Bell, MD, JD, North Valley Plastic Surgery

“Petrie Sue’s book makes one thing very, very clear: If you’re letting toxic people make you miserable, then they’re doing it with your permission. Wow! What an eye-opener!”

—Joe Calloway, best-selling author,Work Like You’re Showing Off!

“Petrie Sue’s ideas on changing your responses to your personal environment so that life becomes more pleasant are practical, and they do work. I know!”

—Johanna Cogle, Principal, Queens Academic Group, Auckland, New Zealand

“You will never again need to think, ‘How do I handle this situation?’ Petrie Sue’s book provides easy-to-remember specific solutions for dealing with all types of negative or stressful people. Her formula of TLC—take it, leave it, or change it—can improve your professional and personal life forever. Don’t let deadly toxic people contaminate you anymore.”

—Tracee Lee Curtis, CFA, CFP

“Rather than simply suffering the consequences, read this practical book and learn specific, sane skills you can use to deal positively and effectively with toxic people.”

—Mark Sanborn, author, The Fred Factor and You Don’t Need a Title to Be a Leader

“Freedom from conflict will never happen unless you buy and read Petrie Sue’s new book, Toxic People. It’s loaded with practical, entertaining ideas to turn those toxic relationships into productive ones.”

—Dr. Tony Alessandra, best-selling author,The Platinum Rule and Charisma

Copyright © 2007 by Marsha Petrie Sue. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada.

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Library of Congress Cataloging-in-Publication Data:

ISBN 978-0-470-14768-9

Preface

Caution:Expect discomfort while reading this book—don’t just enjoy it. This is the only life you have, so you might as well learn how to manage people who create perplexity, puzzlement, and pandemonium. You know the ones—Toxic People!

My approach to dealing with difficult people, poor communications, and conflict is one that aims to be unique, funny, and based on common sense. And this may tick you off, because my approach is not so much about the difficult person as it is about .